Combo of T61 and customer support problems

My main problem is that my T61 freezes up. It came with a 2 gig ram, sbbb Intel core 2 duo t7500 processor, 1 gig turbo memory window's ultimate 32 bit os and an 80 gig hard drive. This problem has been going on intermittently (odd) since I received the laptop brand new. I may or may not be able to move the cursor over the screen when it is frozen. It does not high light anything, control-alt-delete does not work, nothing responds. I have to manually hold down the power button to turn the system off.
The different things it has done, and not all during the same occurrence: blue screen with white writing, black screen with white writing, black screen oxc 000000f-selected entry could not be loaded because application is missing or corrupt, the memory was dumped (I had used rescue and recovery backup disks then because I did not know if something was corrupt in the original software that came loaded on it), sometimes it checks the c-drive after being manually shut down, sometimes it does not, problem with window's registry (only did that maybe twice), and corrected master file table, corrected bit map (after checking c). Sometimes it freezes and gives no error messages during restart. I do not have anything loaded on this system that is not compatible with vista nor anything that exceeds the ram.
When I had to use my rescue and recovery disks because everything crashed, I called tech support. They told me I needed to update my drivers-especially my video driver. I tried to tell them that I had been going to the lenovo website for driver updates, using pc doc, updating bios, doing a registry cleanup, defraging the hd, and of course window's updates. So he gave me a link on lenovo's website for another update. During that call, I told the guy that the recovery disks that came with the laptop loaded XP on my system. He sent me out vista recovery disks-vista business, not ultimate, and it was freezing up on vista and xp-no matter what program I was using. The next time I called, lenovo had my computer shipped back and replaced the corrupt 2 gig ram. It came back with the same software it left with, so I know my hard drive had not been wiped. On the third call I was told to update my drivers, check the hard drive using bios, that it was my web browser, remove the battery.... By this time I was wondering about technical service which leads me to my other issue.
I called the month after my warranty ran out, because I thought I had an established history of problems with this $1600+ laptop that has not worked right, and I was told that the warranty had run out, they would not honor it, records after 30 days were wiped-so there went my established history. Now someone please tell me why a computer company would not keep records of customers warranty work requests? Especially during the warranty period. I was then given the number to out of warranty claims who told me it was out of warranty (duh) and she gave me the number to entitlement. They called me the next day, which was nice but unfortunately I was not expecting their call and did not have all my info available. Entitlement told me that someone from tech support would call me within the hour. My computer proceeded to freeze up-so I left it frozen while waiting for tech support to call. They did not so I called them, was told my warranty was out of date and I was transferred to another number. Now this entire time I had been polite in my requests and conversations, my family had even alerted them to a billing error that would have caused another customer some problems. The tech I was transferred to was extremely rude the entire time. I was not given the opportunity to explain my situation-which was what entitlement said the call would be about. I requested mediation, he told me someone would call me within two days, then he proceeded to hang up on me. No one has called.
I would appreciate some assistance, in my computer problems and how to get in touch with the right person about customer service. Thank you.

obviously you have suffered a lot with the laptop os not working properly, have you tried to disable the turbo memory, sometimes that cause alot of trouble.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

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Hello Nate,
You might not be able to create a new campaign in the payment failed state, but you can go to campaign creation page, add a new credit card and select the same. This will change the credit card associated with your account. If the card is good for swipe,
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I have had a zen micro for about a month now and i am very pleased with my purchase. BUT a few days ago the sound suddenly changed whilst i was listening to it. i found out it was a faulty headphone jack. i emailed customer support to arrange a replacement and the replied asking to send back information about my player then they would send me a returns number.i did that and im still waiting for the returns number 3 days later!
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This happened to me as well after about a week. Like most portable devices I think the headphone jack is one of the weak points and can be easily jarred from its solder joints. I am taking extra care with the replacement Creative sent and I expect that it will not happen again.
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Faulty mp3 player and customer support page does not w

I sumitted my problem online to the customer support but when I hit the submit button I get redirected from http://us.creative.com/support/contact/emailform.asp to a non-working URL http://dmzrespapp.europe.creative.com/kana/FRH
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After I have read the FAQ I came across this last resort, tried it, and succeeded. Now it works again
http://www.nomadness.net/modules.php...ukebox+Zen#209
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Fraud issue and customer support

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Michael {removed per forum guidelines}

Good afternoon Michael,
Thank you for taking the time to reach out to us on the forum. I can certainly understand having concerns if it appears that all of the points you have banked are now gone. It does appear the price match could have been handled a little bit differently. Once outside of the 15 day time frame allowed for price matches, a return and repurchase might be performed in-order to process a price match; however, instead of issuing the funds in the form of store credit, a full refund to the credit card and new purchase with the same credit card may have been a better way to go.
While looking over your My Best Buy™ account, I believe that I can explain what may have happened with your points. I am going to send you a private message so that I can go over your account with you in greater detail and see what I can do to hopefully resolve any of the issues you have encountered. To check your private messages, please make sure you are logged into the forum and click on the yellow envelope icon located at the top of the screen.
I look forward to speaking with you.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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We are having a terrible time with Customer Service... I hope some folks might help lead us into the correct direction.
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Sorry, I cannot help you, but your problem is similar to the one I have. I used to run cs3 on a notebook only, toshiba qosmio g30. After severe troubles they changed the mainboard and the discs were formatted and during this long lasting service time I installed cs3 on a workstation just to go on with my projects. Now I want to reinstall it on the toshiba qosmio and I get the same license messages you mention in your posting.
I asked adobe for help using the online support form but the did not anwer so far. I think that adobe did not even ignore my troubles, as the question I put did not lead to a new open case.
Maybe I will make more use of the new microsoft products and other software as many things can be done without adobe as well. A couple of years ago I left quark (for adobe) and I do not miss quark so far (maybe they miss me as I was not the only one that went away).
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Hi Barb. Thanks for replying. I suspected I was in a customer forum, even though I was searching for Adobe support and everything I read on page I looked at gave me the impression I was contacting the company. I am using Adobe Photoshop Elements 6, and every so often I get these weird error messages that I don't understand. Using the Photoshop "help" link in the program is pointless. If you try the search engine, you can't even get anything to come up by searching things like "scratch discs" or "clipboard". I have tried to copy and paste from other images I have opened and that still works, but I still cannot import my captions. And I don't know how to clear the clipboard or even how to access it. I finally shut down the program, uninstalled it and reinstalled it and started over. It was the only way I could figure out to get things working again. Thanks for your help.

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what exactly does the customer support say or require you to do?
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

Skype account suspended and customer support will ...

My Skype account was suspended by MS without any reason, I am 100% sure I have not violated any terms and conditions or even done anything out of the ordinary with my Skype accout.
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The service request number is SRX1267148237ID.

what exactly does the customer support say or require you to do?
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com |

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Read this about how to change the security questions: http://support.apple.com/kb/HT5312
If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
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Here is my dilemma,
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Well, no offense, but you're not telling us anything. If you want help, as a minor you should probably tell us what computer and operating system you are using and why it doesn't qualify. Merely venting your frustrations doesn't help anyone. You could also post in the DIS forum, if you insist on getting more direct contact. Not saying that the employees there can help you better - after all, they, too, are mostly those poor Indian saps Adobe chose to let handle support - but they will try.
Mylenium

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Index i 0 element name #pcdata type 19 content null
Index i 1 element name html type 18 content (head , body , plaintext?)
Index i 2 element name meta type 17 content null
Index i 3 element name base type 17 content null
Index i 4 element name isindex type 17 content null
Index i 5 element name head type 18 content (title? & isindex? & base? & nextid?)
Index i 6 element name body type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 7 element name applet type 18 content ((p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)* | h1 | h2 | h3 | h4 | h5 | h6 | input | select | textarea | tr | td)*
Index i 8 element name param type 17 content null
Index i 9 element name p type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 10 element name title type 18 content (#pcdata*)*
Index i 11 element name style type 18 content (#pcdata*)*
Index i 12 element name link type 17 content null
Index i 13 element name plaintext type 1 content null
Index i 14 element name nextid type 17 content null
Index i 15 element name script type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 16 element name h1 type 18 content (img | br | hr | center | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 17 element name h2 type 18 content (img | br | hr | center | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 18 element name h3 type 18 content (img | br | hr | center | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 19 element name h4 type 18 content (img | br | hr | center | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 20 element name h5 type 18 content (img | br | hr | center | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 21 element name h6 type 18 content (img | br | hr | center | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 22 element name ul type 18 content (p | br | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | ol | ul | li)*
Index i 23 element name ol type 18 content (p | br | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | ol | ul | li)*
Index i 24 element name dir type 18 content (ul | ol | dir | menu | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | li)*
Index i 25 element name menu type 18 content (ul | ol | dir | menu | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | li)*
Index i 26 element name pre type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 27 element name xmp type 1 content null
Index i 28 element name listing type 1 content null
Index i 29 element name dl type 18 content (p | dl | dt | dd)*
Index i 30 element name div type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 31 element name center type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 32 element name blockquote type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 33 element name form type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 34 element name hr type 17 content null
Index i 35 element name table type 18 content (tr | caption)*
Index i 36 element name object type 18 content (param | (h1 | h2 | h3 | h4 | h5 | h6 | (p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)* | address)* | input | select | textarea)*
Index i 37 element name tt type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 38 element name i type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 39 element name b type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 40 element name u type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 41 element name strike type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 42 element name s type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 43 element name big type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 44 element name small type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 45 element name sub type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 46 element name sup type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 47 element name em type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 48 element name strong type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 49 element name dfn type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 50 element name code type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 51 element name samp type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 52 element name kbd type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 53 element name var type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 54 element name cite type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 55 element name a type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | h1 | h2 | h3 | h4 | h5 | h6 | pre)*
Index i 56 element name img type 17 content null
Index i 57 element name font type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 58 element name basefont type 17 content null
Index i 59 element name br type 17 content null
Index i 60 element name map type 18 content (base | area)*
Index i 61 element name nobr type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)+
Index i 62 element name wbr type 17 content null
Index i 63 element name blink type 19 content null
Index i 64 element name input type 17 content null
Index i 65 element name select type 18 content (option+)
Index i 66 element name textarea type 18 content (#pcdata*)*
Index i 67 element name address type 18 content ((#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea) | p)*
Index i 68 element name frameset type 18 content (frameset | frame | noframes)*
Index i 69 element name noframes type 1 content null
Index i 70 element name nohotjava type 1 content null
Index i 71 element name animate type 1 content null
Index i 72 element name tr type 18 content (td | th | script | map)*
Index i 73 element name td type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 74 element name area type 17 content null
Index i 75 element name option type 18 content (#pcdata*)*
Index i 76 element name dt type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 77 element name dd type 18 content (p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 78 element name li type 18 content ((p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)* | h1 | h2 | h3 | h4 | h5 | h6)*
Index i 79 element name caption type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 80 element name frame type 17 content null
Index i 81 element name th type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 82 element name template type 17 content null
Can anyone plase give me advice how i can add my custom tag in this ContentModel structures for example as a content of "p" element
I must do this for most structure elements.
Or tell me any other way i can achieve the solution of my problem.
A lot of topics here are still opened for solution for similar problems.
and hope that there is any solution for my problem 'cause its urgent.
Thanks in advance.
Nenko Ivanov

Hi all, I searched all forums and google for information about this problem but I did not find any clear solution or example.
The probem stared when HTMLEditorKit's insertHTML method did not worked for custom tags.
I extended javax.swing.text.html.parser.ParserDelegator class
and override it's setDefaultDTD() method, which loads the default dtd (html32 definition). After the dtd field is created it I call this method:
          javax.swing.text.html.parser.Element element = _dtd.defineElement(
              "template", javax.swing.text.html.parser.Element.SYSTEM, false, false,
              null, null, null,
              new AttributeList("value"));where _dtd is instance of DTD class in the same package, and "template" is the name of my custom tag.
(if i define the element's type as CONTENT instead of SYSTEM the parser removes it)
So after this,i see that my new tag is in DTD.elements vector and DTD.elementHash hastable, so its defined in DTD structures.
The problem is that I have to redefine most element's ContentModel field "content" so that the parser will parse correctly the html source.
Here is the tracing of DTD.elements vector default contents + template tag.Sorry for the long text but i just want to be clear
Index i 0 element name #pcdata type 19 content null
Index i 1 element name html type 18 content (head , body , plaintext?)
Index i 2 element name meta type 17 content null
Index i 3 element name base type 17 content null
Index i 4 element name isindex type 17 content null
Index i 5 element name head type 18 content (title? & isindex? & base? & nextid?)
Index i 6 element name body type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 7 element name applet type 18 content ((p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)* | h1 | h2 | h3 | h4 | h5 | h6 | input | select | textarea | tr | td)*
Index i 8 element name param type 17 content null
Index i 9 element name p type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 10 element name title type 18 content (#pcdata*)*
Index i 11 element name style type 18 content (#pcdata*)*
Index i 12 element name link type 17 content null
Index i 13 element name plaintext type 1 content null
Index i 14 element name nextid type 17 content null
Index i 15 element name script type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 16 element name h1 type 18 content (img | br | hr | center | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 17 element name h2 type 18 content (img | br | hr | center | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 18 element name h3 type 18 content (img | br | hr | center | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 19 element name h4 type 18 content (img | br | hr | center | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 20 element name h5 type 18 content (img | br | hr | center | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 21 element name h6 type 18 content (img | br | hr | center | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 22 element name ul type 18 content (p | br | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | ol | ul | li)*
Index i 23 element name ol type 18 content (p | br | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | ol | ul | li)*
Index i 24 element name dir type 18 content (ul | ol | dir | menu | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | li)*
Index i 25 element name menu type 18 content (ul | ol | dir | menu | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | li)*
Index i 26 element name pre type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 27 element name xmp type 1 content null
Index i 28 element name listing type 1 content null
Index i 29 element name dl type 18 content (p | dl | dt | dd)*
Index i 30 element name div type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 31 element name center type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 32 element name blockquote type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 33 element name form type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 34 element name hr type 17 content null
Index i 35 element name table type 18 content (tr | caption)*
Index i 36 element name object type 18 content (param | (h1 | h2 | h3 | h4 | h5 | h6 | (p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)* | address)* | input | select | textarea)*
Index i 37 element name tt type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 38 element name i type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 39 element name b type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 40 element name u type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 41 element name strike type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 42 element name s type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 43 element name big type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 44 element name small type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 45 element name sub type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 46 element name sup type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 47 element name em type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 48 element name strong type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 49 element name dfn type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 50 element name code type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 51 element name samp type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 52 element name kbd type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 53 element name var type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 54 element name cite type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 55 element name a type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | h1 | h2 | h3 | h4 | h5 | h6 | pre)*
Index i 56 element name img type 17 content null
Index i 57 element name font type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | center | p | dl | ul | ol)*
Index i 58 element name basefont type 17 content null
Index i 59 element name br type 17 content null
Index i 60 element name map type 18 content (base | area)*
Index i 61 element name nobr type 18 content (#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)+
Index i 62 element name wbr type 17 content null
Index i 63 element name blink type 19 content null
Index i 64 element name input type 17 content null
Index i 65 element name select type 18 content (option+)
Index i 66 element name textarea type 18 content (#pcdata*)*
Index i 67 element name address type 18 content ((#pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea) | p)*
Index i 68 element name frameset type 18 content (frameset | frame | noframes)*
Index i 69 element name noframes type 1 content null
Index i 70 element name nohotjava type 1 content null
Index i 71 element name animate type 1 content null
Index i 72 element name tr type 18 content (td | th | script | map)*
Index i 73 element name td type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 74 element name area type 17 content null
Index i 75 element name option type 18 content (#pcdata*)*
Index i 76 element name dt type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 77 element name dd type 18 content (p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)*
Index i 78 element name li type 18 content ((p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea)* | h1 | h2 | h3 | h4 | h5 | h6)*
Index i 79 element name caption type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 80 element name frame type 17 content null
Index i 81 element name th type 18 content (h1 | h2 | h3 | h4 | h5 | h6 | p | ul | ol | dir | menu | pre | xmp | listing | plaintext | dl | div | center | blockquote | form | isindex | hr | table | object | #pcdata* | tt | i | b | u | strike | s | big | small | sub | sup | em | strong | dfn | code | samp | kbd | var | cite | a | img | applet | object | font | basefont | br | script | map | nobr | wbr | blink | input | select | textarea | address | frameset | noframes | nohotjava | animate)*
Index i 82 element name template type 17 content null
Can anyone plase give me advice how i can add my custom tag in this ContentModel structures for example as a content of "p" element
I must do this for most structure elements.
Or tell me any other way i can achieve the solution of my problem.
A lot of topics here are still opened for solution for similar problems.
and hope that there is any solution for my problem 'cause its urgent.
Thanks in advance.
Nenko Ivanov

Apple customer support problem 1st gen Time Capsule

Not sure there is any real point to this since Apple doesnt seem to really engage in these forums. However, I recently had a 1st gen. Time Capsule die per the well-documented power supply failure problem. After some prodding I was able to get Apple to replace the unit though it was a handful of days out of the replacement window.
Unfortunately the Apple "genius" did not include my full business address on the shipping label and the unit has been in Fed-Ex limbo for nearly a week. I have of course since provided Fed-Ex with the full address of my company office. However, they will not revise the shipment info without Apple's authorization. I have left 4 voicemails for the Apple "genius" requesting they update my address so the unit can be delivered. So far nothing, nada, zip... I'm glad my own staff are merely engineers, not geniuses.
To add massive insult to injury, today I received a reminder email from Apple that they have a $500 hold on my credit card and have not received the defective unit back.   Really? no sh*t! I've not received the replacement unit or return label due to Apple's negligence...hello...welcome to automated email ****. Of course, there is no reply address ANYWHERE to be found on Apple's website.
So, I'm sitting here with a dead network, $500 balloons on my credit card and no way to correct the delivery address on the replacement TC.
Hey Apple, ***?
This is not the Apple I know and love. If I wanted Dell quality service I'd have saved the money and bought a Dell. I hope this is not the start of a long slow slide back into the Apple of the 1990s.

Agreed that an outright trainwreck such as this is atypical. However, I am noticing an overall steady decline in customer service at the local Apple stores as well. The "geniuses" at the Pleasanton Apple store are downright rude and unhelpful. That is why I even bothered with phone support this time.
I think the phone support attitude is what started me off on the wrong foot. This unit has a well documented power supply defect for which Apple issued a TSB and even reimbursed people who had to replace the unit due to the power supply failure. When mine failed, I was actually told by the front line genius - "well, it lasted 2 years, that's pretty good".   That is a Dell/Gateway/Compaq/General Motors attitude.   A $500 router should last more than 2 years. Cisco enterprise level routers last forever. Several years ago the white iMacs had a power supply problem. Mine failed 4 years after purchase and Apple cheerfully fixed it without question or issue. They had it back to me in less than a week.
My expectations for support are commensurate with the price of Apple's products. It is a luxury high-end brand. For perspective: This router costs more than a complete Gateway desktop computer system.
When you buy a BMW you expect a certain level of service, When you buy a GM expectations are lowered along with the price of entry. I don't expect to ever have to chase down keystone cop problems like this. My time is far too valuable for that. This is why I buy Apple computers and not Gateway computers.
Is it typical? maybe not. Is it foreshadowing what is to come now that the company is back in the hands of the bean counters that nearly ran it into the ground last time?   Maybe.

Combo of T61 and customer support problems

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