Comcast new customer screen after firmware update

Every time I try to update my Airport Extreme's firmware, I get the Comcast new customer screen on my browser and can't access any pages other than that. I've had Comcast come out and they it is a problem with my router and not with them since I can surf the internet when my computer is hooked up directly to the modem. I've tried everything including resetting the Airport and cycling the power and nothing works. The only way I can continue to access the internet is when I upload the factory firmware version to the Airport. Has anyone had this problem before or have any suggestions on how to remedy this?

yeah I recall that pain in the butt problem. You probably had them(Comcast) install their so called mac software which you should not have done .
When my memory comes back I'll post the counter measure.
Although try this in the meantime;
ethernet from Comcast modem to wan port of apple router. ethernet from your Mac to lan port of Apple router. Power off the modem and the router. Bring the modem up first then the router. Place the router using DHCP and set your wireless config if need be. Should work.

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