Comcast/Norton security suite missing after Windows 10 Upgrade

After upgrading my laptop from Windows 8.1 to Windows 10 the Comcast/Norton security suite was missing, which was not mentioned as an upgrade issue by Microsoft. What does Comcast recommend to get this free software installed for Windows 10?

Were you able to get the latest version of Norton Security Suite for Windows 10?
I can assure you that it's still the same great protection, while giving you the new look for Norton products. See for more info Norton Support article: My Norton product looks different
Let me know if you still need help with Norton.
Harry
Norton Support

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Comcast Norton Security Suite after Windows 10 Upgrade

Any one come up with a solution to restoring Comcast Norton Security Suite and Identity Safe/Vault after upgrading to Windows 10?

See if this post helps any:
http://forums.xfinity.com/t5/Security-and-Anti-Virus/For-users-who-have-already-install-WIN-10-and-Norton-has-been/m-p/2568591#U2568591

Does norton security suite work with windows 10?

can I get norton security suite to work in windows 10?

Sorry for the delay in response. Please read the information posted here by USAF_E-8_RET:
http://forums.xfinity.com/t5/Security-and-Anti-Virus/Norton-Security-Suite-and-WIN-10-Compatibility/td-p/2568584
Harry
Norton Support

Norton Security Suite and WIN 10 Compatibility

Norton Security Suite is compatibile with Win 10 after LiveUpdate upgrades your copy of NSS to version 22.5.2.15. You can verify the version via Help > About - although you will most likely notice the GUI change to the white/green in lieu of white/yellow Main Page.
Once your system has been upgraded to version 22.5.2.15, the install of WIN 10 will not remove/disable your NSS as it appears it has been doing for those who went ahead and installed Win 10 prior to the time the announcement was made that NSS was windows compatibile.
The actual announcement is located on the Norton Forum:
https://community.norton.com/en/blogs/product-update-announcements/norton-product-update-225215-windows-10-compatibility
Edited: 29-Jul-2015 | 10:47PM
[Update on 29 July: Comcast Norton Security Suite 22.5.2.15 released]
This is just like the past Norton Toolbar add-ons releases, get the upgraded add-ons first via automatic or manual LiveUpdate and then upgrade Firefox to the next version. So in that respect, this upgrade was not any different in what Norton/Comcast has done in the past.
Bottom line is new version 22.5.2.15 will be downloaded via LiveUpdate, installed, activated and then WIN 10 can be installed without it uninstalling NSS.
I will make another post trying to assist those users who have already upgraded to WIN 10 prior to obtaining the version upgrade and receiving the official notification on NSS being Win 10 compatible.

Hi jimensci,
True - Edge does not support extensions - the following is what Norton says about it:
https://support.norton.com/sp/en/us/home/current/solutions/v113038371_EndUserProfile_en_us?inid=hho_ivr_supp_w10_remediation&src=w10

Is Version 6 compatible with Norton Security Suite from Comcast?

I have had previous compatibility problems using the Norton Security Suite from Comcast after installing a new version of Firefox. Are there any known issues with Version 6? I'd like to know before I install the new version. I have a PC running XT.

Only if the Comcast "deal" with Norton is directing you to the download or updating you to the newest Norton version. The Norton toolbar that gets installed into Firefox was made compatible with Firefox 6 on the day that Firefox 6 was released.
According to this post on the Comcast forum
*http://forums.comcast.com/t5/Security-and-Anti-Virus/Posting-questions-pertaining-to-the-COMCAST-Norton-Security/m-p/769035
if you click on "link" near the bottom in the paragraph beginning "''In order to honor his request, please follow this '''''link''''' to the Other Norton Products board...''", you will be taken to the following forum at Norton where you can ask your question:
*http://community.norton.com/t5/Other-Norton-Products/bd-p/other
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
Not related to your question, but...
You need to update some plug-ins:
*Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Upon running Norton Security Suite Diagnostic Report on my HP Pavilion dv6 Notebook PC on a Windows 7 Home Premium platform, it shows 2 (hidden) devices not working: Antilog32, and AODDriver4.1--Code 24.

On the General tab for device status it says: "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)" The only option available when I click
on properties of both devices is Start. When I click on Start for Antilog32, this message shows: "The system encountered the following error when it attempted to start the service: The system cannot find the file specified." For AODDriver4.1, the
message when you click Start on Driver tab is: "The system encountered the following error when it attempted to start the service: The system cannot find the path specified." I do not know how to proceed or
how to fix this, or where to find a solution. Please help!

Hello pds48478480,
Do you mean you got the error code 24 in Norton Security Suite Diagnostic Report?
Please share us a screenshot for better analyzation.
Please take a look at the following thread about the AODDriver4.3.
http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/the-aoddriver43-service-failed-to-start-due-to-the/cb6b7f03-922b-4b82-972f-e92ef9919964
AODDriver 4.3 is used by AMD OverDrive which tune parameters to help system stability, optimize performance, and control cooling/acoustic characteristics.
With the issue description it seems the driver and the service is either stopped or not working correctly.
Refer to the link below and install the latest version of AMD OverDrive.
http://www.amd.com/en-us/markets/game/downloads/overdrive
Please note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Will my Norton security suite and Norton toolbar work with the new Firefox?

A previous version of Firefox eliminated my Norton toolbar and I had to reload an older version of Firefox to get it back. I have been reluctant to upgrade to newer versions of Firefox because of this issue. Are you now compatible with Norton?

It depends on which version on Norton you have: I have '''Norton Security Suite '''(not to be confused with '''Norton 360'''). Norton Security Suite is provided free to Comcast customers. [http://community.norton.com/t5/Norton-360/Which-is-better-Comcast-free-Security-Suite-or-360/td-p/320970 The updates to Norton Security Suite seem to be a bit behind Norton 360]. Currently Norton states their Norton 360 product can be updated using [https://support.norton.com/sp/en/us/home/current/solutions/kb20100720113635EN_EndUserProfile_en_us?q=Firefox+22 Live Update ] so the toolbar will work in Firefox 22, but this does not seem to fix the toolbar issue with Norton Security Suite. This is a highly frustrating issue that causes me not to want to update Firefox.

Norton Security Suite crashes repeatedly

Running Xfinity's Norton Security Suite and it will repeatedly crash after a few minutes of running. The Application Log gives:
Log Name: Application
Source: Application Error
Date: 7/26/2015 12:18:12 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: XXXXXXXXXXXX
Description:
Faulting application name: WSCStub.exe, version: 22.3.0.70, time stamp: 0x559dc7b2
Faulting module name: WSCStub.exe, version: 22.3.0.70, time stamp: 0x559dc7b2
Exception code: 0xc0000005
Fault offset: 0x00029987
Faulting process id: 0x2a8c
Faulting application start time: 0x01d0c7cf6e6818a1
Faulting application path: C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\WSCStub.exe
Faulting module path: C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\WSCStub.exe
Report Id: ac318a67-33c2-11e5-b638-406186e8a966
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-07-26T18:18:12.000000000Z" />
<EventRecordID>376609</EventRecordID>
<Channel>Application</Channel>
<Computer>JimDesktop</Computer>
<Security />
</System>
<EventData>
<Data>WSCStub.exe</Data>
<Data>22.3.0.70</Data>
<Data>559dc7b2</Data>
<Data>WSCStub.exe</Data>
<Data>22.3.0.70</Data>
<Data>559dc7b2</Data>
<Data>c0000005</Data>
<Data>00029987</Data>
<Data>2a8c</Data>
<Data>01d0c7cf6e6818a1</Data>
<Data>C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\WSCStub.exe</Data>
<Data>C:\Program Files (x86)\Norton Security Suite\Engine\21.7.0.11\WSCStub.exe</Data>
<Data>ac318a67-33c2-11e5-b638-406186e8a966</Data>
</EventData>
</Event>

Ran and reran npe. Twenty two files reported as status Unknown. Submitted all 22 to Norton Cloud Scan. No response so I assume okay. All reported no information. The location of all 22 were C:\Windows\NativeAssembly\... so I'm assuming JIT'ed code. Here's one of them:
C:\Windows\assembly\NativeImages_v2.0.50727_64\Interop.IWshRuntime#\8128d98f428ac59d9b1f9b0ee27c3bd8\Interop.IWshRuntimeLibrary.ni.dll
Developers
Version
1.0.0.0
Identified
9/11/2014 at 8:00:50 PM
Last Used
9/11/2014 at 8:00:50 PM
Startup Item
No
FEW USERS
Hundreds of users in the Norton Community have used this file.
MATURE
This file was released more than 31 days ago.
GOOD
Norton has given this file a favorable rating.
Threat Details
File Location
File: C:\Windows\assembly\NativeImages_v2.0.50727_64\Interop.IWshRuntime#\8128d98f428ac59d9b1f9b0ee27c3bd8\Interop.IWshRuntimeLibrary.ni.dll
File Thumbprint - SHA:
E882EC7ABCE64FF2E12E7858C7F0E0C6A354F6977486B5118F1C58CD25D888DC
____________________________

Norton Security Suite

Regarding Norton Security Suite for PC and that for MAC, what retail version do the Comcast-provided versions equate to? Thanks

Hi trap6435,
Sorry I can't help with the MAC info you have asked for as I am not a MAC user, however the NSS for PC is very similar to Norton 360 version 21.7.0.11. A few differences - no cloud backup storage, no Norton Account and only a Local Vault for Identity Safe which means it can not be used with an Online Vault.
It is expected that NSS for PC will be upgraded to encompass WIN 10 capability (version 22.5.XX) - hopefully prior to WIN 10 's official public release.
Let us know if you desire more specific info.

Norton Security Suite Version 22 is out

I read on a recent post that Norton Security Suite 22 is out. I unistalled version 21 and did a reinstall and version 22 installed. It looks different. A screen shot is below. I have my notice for Windows 10 update which I will be installing Thursday.

USAF_E-8_RET wrote:
FWIW, I am on Win 7 and have received the v 22.5.2.15 upgrade for NSS and there has been no change in how my NSS works - allit did basically was changed from yellow and white to a green and white UI. There are some other changes which upgraded the operation of NSS - such as not as many virus definitions on your system (more in the Cloud) etc. which brought NSS's functionality more in line with the newer retail Norton Security with Backup product.
You should be on NSS version 22.5.2.15 if you are up to date and it is Win 8.1 compatible.
I can see that, but NSS hasn't upgraded to 22.5.2.15 yet, no matter how much I run LiveUpdate. Do I have to just wait for a few days, then?

Firefox will not work with norton security suite... when is the fix going to be available?

since upgrading to firefox 5.0 I have not been able to use norton security suite....
I was told that it would be upgraded to work in a couple months.... It has been more that that...
Are you ever going to have a fix for this????

Firefox 5.0 was released 4 weeks ago tomorrow, not a "couple of months ago".
I have heard that Norton released an update patch for Firefox 5.0 on Tuesday 06-21 when Firefox 5.0 was released. ''(versus taking their normal six to eight weeks)'' Some Norton users have reported that the toolbar may not work if the Norton patch was installed before Firefox 5.0, instead if after Firefox 5.0 was already installed.
http://community.norton.com/t5/Norton-Internet-Security-Norton/Update-Available-Firefox-5-0-Compatibility-Release-for-Norton/td-p/478160
http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Toolbar-for-Firefox-5/td-p/475704/page/16

Norton Security Suite Download (?)

I received an email from Comcast telling me that Norton Security Suite is a free download for Comcast customers. I'm not sure if I should do the download. What do you think? I appreciate your input. Thank you.

Don't use it on a Mac.
Norton Antivirus has a very long and illustrious reputation for mangling Mac OS X systems, sometimes to the point where a complete reinstall is necessary. Among other things, it installs kernel extensions which are known to cause kernel panics and system freezes; it contains known and documented bugs which can silently corrupt Adobe Photoshop and Adobe InDesign files, destroy a user's ability to authenticate as an administrator, and (on PPC systems) can cause Classic to stop functioning; and Symantec has on at least two occasions now released flawed .dat file updates which erroneously report certain critical Mac OS X files as "viruses." (Deleting these "viruses" causes damage to the system that in some cases renders it unbootable.)

Norton Security Suite for I Mac

Just purchased my first Apple I Mac. Was a PC user for years, love my new Apple! I was offered a free download from Comcast for Norton Security Suite. Do I need to have this with my I Mac? I thought the Apple Computers already have firewalls etc. If I download the program will it slow up my computer?

You do not want Norton on your Mac - there have been many problems posted here. As far as general precautions are concerned, this is an exceptionally good read:
http://www.reedcorner.net/thomas/guides/macvirus/

Norton Security Suite Necessary?

I use Comcast as my cable service; they recently offered free Norton Security Suite for Mac. Do I need this? I was under the impression that Macs don't get viruses. Of course, any internet use is subject to hackers, but I'm not sure about installing Norton.

You can use ClamXav for free. I use it to monitor my downloads from bit torrent and mail attachments. Picks up trojans nice. It caught one the other day.
Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
 MacOSG: An Apple User Group  iTunes: MacOSG Podcast  Follow us on Twitter: MacOSG

How do I remove the security password created after the upgrade?

How do I remove the security password created after the upgrade?

you mean passcode?
settings>general>passcode lock
and Turn passcode off

Comcast/Norton security suite missing after Windows 10 Upgrade

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