Comedy of Errors from Customer No Service

I ordered a CPO Droid X when my latest new every two came up. This was to replace my Blackberry Tour.
The CPO Droid X I received would randomly lock up and or reboot.
I called your tech support and the kind person said she would send another one out as I was within the 14 day grace period.
I received the replacement phone and it still locks up and reboots but here's my issue. I received my next bill and y'all added $214 in charges for new equipment. I called the cust service line again and the agent said that it is standard practice until the other phone is received. She said to check online over the next couple of days to see that the charges were removed.
They haven't been.
I called back after a week or so to verify you had received the bad phone back. Was informed that the phone made it to the warehouse and that they hadn't credited the account yet. This CS person said they would make note of the issue and call me within a week if I hadn't heard back from anyone by then.
No call back.
In the meantime I ordered a accessory kit for the phone. Car and home dock, car charger, hdmi cable. All the good stuff. The car dock would not charge the phone. I called your CS and the rep ordred a replacement car dock. I inquired about my credit (for the bad phone) with this rep who said that the warehouse had the phone but no credit yet. They were going to keep an eye on the issue and call me back.
No call back.
I opened the package that was to be my replacement car dock and saw that y'all sent another home dock.
I Called CS again today to talk to the 5th rep now who ordered the correct (hopefully) car dock. I inquired with this rep about my $214 charge and he told me y'all sent a brand new phone to replace my bad one so I would likely have to pay for it. This was never mentioned at any other time, in all the other 4 conversations I've had with your company. I did not ask that a new phone be sent to me, just a working one. The first rep made no comment to me that I was going to be charged $214 for a phone that was to be free with my new every two and the promotion you had going at the time for the CPO droid x.
I would like to speak to someone who can resolve this issue. I have been a loyal customer for many years. I am a tech support person by trade and cannot understand the lack of communication your CS people have had with me. If someone is going to be charged for something you should tell them then and there so that they may make an informed decision whether or not to proceed. I recommend your network to my users where I work due to how reliable it is every day. We use all the major carriers but I lean toward VZW for it's reliability. After this experience though I may need to rethink that.

I'm sorry to learn about the problems encountered surrounding the purchase of your phone. This should not have happen and in my opinion this should have been resolved already. I will send you a PM. Please reply and include your contact number. I will call and resolve this issue.
ChaunceyM_VZWSupport
Follow us on twitter @VZWSupport

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