Comes with music 5800

when i bought my phone on contract it was advertised as comes with music on uk tv. now 4 months later im told that unless im with a certain contractor ,ie orange and on payg, i cant have comes with music..this is false advertising and nokia should be held accountable...and its also asking for a pin number..why would this be when only certain phones are meant to work with comes with music..can anyone help as ive been on the phone for 30 mins t tech team,who seem reluctant to deal with calls.and help desk just fob you off.

I bought my nokia 5800 March 30th 2009. I really loved it not until now. 2 weeks ago, videos were not playing... I'm not sure how that it happened. It was just pitch black with no sound. But it i can still download songs and play them.
Last Saturday, July 4th, I went to Nokia Center at Wheelock Place to get it fixed. I was told that he needs to format my phone as the phone got corrupted. I backed up my phone so he can do what he things needs to be done. I asked if it's safe to format my phone as I have this fear that the music I downloaded won't play anymore... He told me that I can call Nokia Care anytime for help. So he formated my phone and it fixed it. Videos are now playing... On my way home, the music I downloaded were no longer playing. It really upset me. I tied to download from Nokia store and was still able to, but all the downloaded music won't play. I waited for Monday to call the nokia care for assistance. This morning I called the nokia care and in verbatim, the customer care personnel said ,
"We apologize for that experience. Now since you agreed to format your phone, all the data have been erased and so now, you have to purchase a new license in order for the downloaded music to play."
What??? Nokia was bragging a 1year agreement and even advertized that the downloaded music can be kept after the 1 year!!! (Literally YES KEEP IT, but don't play it!) Now what made me even more mad is when the rep told me that it's "MY FAULT" since my phone was reset!!! Duh?! I didn't even initiate the reset, come to think of it.
In the first place, it was not my fault that the video player of my phone got corrupted. 2nd, the nokia repair center suggested that formatting the phone will fix the trouble (video not playing). 3rd, I bought the phone because of how the ad was delivered to the public. I honestly thought it was a good buy but now i'm starting to think all is a sham.

Similar Messages

5800 Comes With Music - library not refreshing!!

Hi everyone, I recently got a 5800 Comes With Music phone and registered the phone within the Music Store. I don't have a PC I can use so I wanted to use the phone to download music. I managed to download a couple of tracks and they were stored in my music library when I chose the 'Refresh Library' option. However, the next batch of songs I downloaded show as complete in the 'My Downloads' section but when I go into my music library and try to refresh it, it just says '0 Files Added'. Why is this? I'm not doing anything different to what I did the first time, yet whatever I try, I can't add the latest downloads to the library. It's driving me mad!! Has anyone had the same problem? Am I missing a step - I'm literally selecting download, waiting for it to complete then going to the library and choosing refresh.
Thanks!

Hey man, yh i'm afraid i'm having the same sort of problem as you.
I've bought and downloaded new songs off of the internet and have tried to put them onto my phone with little success.
Originally I got all but 1 song off the album into my library, through bluetooth, but when i came to play them later in the day (even though they were working earlier) they couldn't find the files and therefore were useless.
I tried, when I got home, to put them on later through the applications you download through your PC (like Nokia Suite and Nokia Music) and seemed to get them on fine but when I looked for them in my library they weren't there.
It seems like they are happy for you to put it on to your phone so that you can find the file in File Manager but won't let you put it in your library.
Sorry I couldn't give you any help but I thought it would be a good idea to put my problem up on here as well.
Good Luck mate

Comes With Music / Nokia 5800 problems downloading...

I've just got a new 5800 with Comes With Music and I'm having lots of problems! Hopefully you can help?!
Problem 1 - the main problem! Downloads don't add to phone's music library
The main problem is with downloading songs directly using my phone. Songs I download (using the mobile, not the PC) don't get added to my music library, and refreshing the music library dowsn't help. If I go to the music store, select 'options' and 'downloads' I can see a list of all the songs I've downloaded. If I select 'open' I can play the songs (one at a time), but they don't get added to the music library. If I press 'delete', I'm told 'File not found'. When I connect to my PC, I can't see these songs using the Nokia Music software, so can't transfer them to the PC. All very strange. Any ideas for how I can get these songs to add to the library?
Problem 2 - Nokia Music software
This is just irritating rather than anything else. When I plug my phone to my PC and use Nokia Music, the little phone icon has the caption 'Nokia N95'. But the phone I've connected is a 5800! My old phone was an N95...
At first this meant I couldn't sign up to CWM using my pin, because I was told it isn't compatible with this phone. So I had to sign up using the phone rather than the PC, and then use the log-in details on the PC to access music. This has worked and means I can download songs to my PC and transfer them to my phone, but it was a pain to get there.
Problem 3: Nokia Music website doesn't work
To add insult to injury, when I look for some help on the nokiamusic.co.uk website I'm told I need a new flash player. So I download the new flash playe, and I'm still told I need a new flash player. Brilliant. Incidentally, at the bottom of the page it says"Click here if you're quite sure to have Flash Player installed" which is gramatically a lot of nonsense.
I've always got on well with Nokia, but frankly I've had a nightmare week trying to get this new phone up and running and I'm very disappointed with them. The help-line isn't much use either. Anyway, any help on the above would be really greatfully received.
Ryan

Hi!
For your first problem, are you accessing Nokia Music Store on your mobile through the webbrowser or via the application in Music Menu? If you are using the web browser, try using the application.
If you are using the application already, have you tried with different access points? (i.e. WLAN, different operator interet access points) Also make sure that you have a memorycard in your phone which is compatible with the device, might be worth trying to re-format it and then try again?
For your third problem, have you tried to access nokia music store through Nokia Music program on your PC? (Click on Store tab). And which browser are you currenlty using to access it?
Cheers,
elin
http://www.nokia.com/support

Come with music only in UK with 5800?

Is it confirmed that the 5800 will be served with Nokia "come with music" service only in UK with Orange?

Nokia have made a press release about it here:
www.nokia.com/A4136001?newsid=1314408
It's also on nokia's blog:
http://conversations.nokia.com/2009/05/13/nokia-5800-orange-uk-comes-with-music/
It is still possible that nokia will sell the CWM 5800 as a sim free phone at a later date but nothing is known about that yet.
Message Edited by psychomania on 13-May-2009 09:31 AM

5800 XM - comes with music

I bought the nokia 5800 XM headset when it launched in India, assuming that comes with music meant the unlimited subscription, instead they just loaded a couple of hundred songs. Now that the OVI store is launched with unlimited music download support, isnt it fair that all owners of the handset get subscription instead of only new handsets (BTW, new handsets are cheaper by about 6000 Rupees!) ? Or is this world just unfair ?

This is not something we can help you with on this forum.
For complaints you need to contact nokia care via the "contact us" link near the top of the page.

5800 Comes with Music [PIN/Activation code] is the...

OK - bit of background first
Some months back I brought a 5800 that did not 'COME WITH MUSIC' - I've got it all set up nicely, got all the apps I wanted installed, email settings correct, games etc etc
Recently - just for fun - I entered a couple of codes on the Pepsi ringpull promotion to win a 5800 'Comes with Music' - & guess what, got an email saying I've actually won !!! (haven't got it yet though)
Now I know I can't use the PIN/Activation code from the 5800 'comes with music' phone with my 'older' 5800 (I believe the code is 'locked' to the IMEA of the phone or something like that - can any1 confirm this ??) - but what I'd like to know is how long have I got before the activation code is 'invalid'.
What I mean is that IF I don't use it then my 12months 'free download' subscription will not start - but if I leave it for - say a year - will the code become invalid & I lose out on all those lovely free downloads ??
The way I'm thinking is that I could keep the new one locked away & if/when my present phone gets too badly damaged, or the screen get's scratched, then I can 'backup everything to PC' (Nokia Suite) & reload it into the new one THEN use the activation code & get a years free download
Or would it be better to transfer from the old phone to the new phone now - use that with my free downloads & 'factory reset' my old phone & sell it on/recycle it ??
Motto: Illegitimis non carborundum
Solved!
Go to Solution.

OK so no answer - however since I've now got the new phone, I can answer my own question
There is only 2 Months from recieving (buying) the phone before the 'Comes with Music' voucher is made invalid
Motto: Illegitimis non carborundum

Comes With Music membership extension

I have been a satisfied (most of the time) subscriber to Comes With Music membership (UK) since 26 Ocbober 1969. On 26 September 2010 I got an e-mail from "The Comes With Music team" ([email protected]) which I have pasted below.
-------------quote
Hi tonyarro,
Your Comes With Music membership is about to end on 26/10/2010. To continue getting millions of free tracks from Nokia Music Store, you just need to renew your membership by buying a new Comes With Music edition mobile. There's no need to wait - when you renew, your new membership period is added onto the time you've got left on your current membership. Click here to renew now.
What's more, there are exclusive offers on new Comes With Music edition mobiles, just for members. Take a look at all the latest deals here.
Remember, even if you don't renew, you keep all the music you've downloaded so far and can continue playing it on your registered Comes With Music mobile and PC. But after 26/10/2010 you'll have to pay for any new music you download. So don't miss out on all the new releases or classics from the massive Nokia Music Store catalogue - renew today!
All the best,
The Comes With Music team
-------------unquote
So I "needed" to buy a new mobile. The "exclusive offers" were two choices, a 5800 at UK Pounds 249 or a N97 mini at UK Pounds 409. I already use a 5800 and the N97 costs more than I care to pay for a 'phone.
By accident, I discovered that T-mobile UK are currently selling a PAYG 5230 Navi CWM at UK Pounds 99.99. Quite a bargain, so I bought one.
Now I am going round in circles on the Nokia/Ovi websites and in Nokia Ovi Player on my PC trying to enter the activation pin. All the instructions no longer work with the current Player. The only working option is to create a new account and allow my present account to expire. I am reluctant to do this because it seems likely that I will also have to buy a new PC if I want to keep and play the music files that I have already downloaded (only 61.2GB).
In the process of going round in circles I discovered a hidden option in the Nokia Ovi Player menu - Account/Music Account/Extend. I could have bought a 12 month extension to my existing membership for only £34.99! I didn't "need" to buy a new mobile at all! No wonder the "Comes with Music team" don't have a return e-mail address if they just exist to drive sales by telling lies!
Anyway, I already have the new mobile and the CWM activation PIN. I realise that many forum members have more desparate problems than mine, but can someone on the staff please advise me how to extend my existing membership account using the PIN and new 'phone that I have already paid for?
Tony.

Sorry, I got it slightly wrong, it's £33.99, not £34.99. The whereabouts are in my previous posting. To repeat, within Nokia Ovi Player, on the top line click on account, then music account, then on the Extend green button and the message below appears. This might only appear when your subscription is due to expire within one month or has expired less than one month ago. This is obviously from the UK music store, (GB pounds) I don't know whether it is available in other Nokia territories. I haven't tried it - I found it too late. I now have a 'phone that I didn't really want and no access to transfer my existing music collection back and forward to my old 'phone or my new 'phone. This is by following the advice of the 'Nokia music team'. New 'phone = new account = new computer.
Extend your subscription
You can buy an extension here
£3.50 1 months for £3.50
£9.99 3 months for £9.99
£17.99 6 months for £17.99
£33.99 12 months for £33.99

Question about Comes With Music in the UK

Ever since I heard about the service, I was quite interested in getting a Comes With Music device on contract, but looking for one is like finding a needle in a haystack.
Ideally, I would like to stay with O2, but they don't seem to offer contracts with Comes With Music, from what I can tell. I called their sales team four times to try and find out and pretty much got a different answer every time, although the one person who did seem to know what he was talking about gave a definitive "no".
Other than that, I'm finding it impossible to find deals. I know Orange do the 32GB X6, because a friend of mine has this contract (not that I've found anything about it online), and the Nokia site itself offers the 5800 CWM with T-Mobile. Like I said though, I'd rather stick with O2 if possible, because I've always had excellent signal from them.
So basically, does anyone have any information that may help me? I'm starting to think the reason CWM isn't doing well over here is because nobody really knows about it and because if you do find out about it, it's virtually impossible to find a contract.

Your only option for getting a CwM phone on O2 is to see what places like carphone warehouse and phones 4u have to offer.
O2 have refused to sell CwM phones directly in the past.
Instead of paying more for a CwM phone you may want to consider spotify premium instead. It's Â£10 per month and it allows you to either stream music or download for use on the phone.
The X6 32gb CwM has become quite hard to find since the cheaper 16gb model (without CwM) appeared. Originally it was exclusive to phones 4u but didn't sell well due to it's overly high price.

Comes with music problem.

back in november i took out a 24 month contract from 3 for a nokia 5800, ive only just recently learned about comes with music and ive realised i never got a leaflet giving me a 16 digit code, is there anyway i can get another code or recover a new one?
i really really wanna use this feature

Hi All,
I ALSO have the same problem.
I have a Nokia 5800 Xpress Music Without the pin/software and the extra accessories
But my boyfriend who got the Same deal got all of the extras.
I only got the Nokia last month.
Nokia Team please sort this out for us

N8 Comes With Music Downloads

I first had a 5800 Comes With Music. This was good, I downloaded the songs I wanted, no problem. I then progressed onto an N8. Transferring the music-while I still had my Comes With Music contract-was fine, however, I had to verify that every song was indeed mine, proving this with every single song. I then had my phone put in for repair, during which time the circuit board was replaced, effectively branding it a new phone. When I try to transfer my music now-the contract is over-it says that I can't as this is no longer my Comes With Music device. I have now lost over 1000 songs! Is there any way to right this?
Solved!
Go to Solution.

@jk95 - Try if you can change your registered mobile from Music account settings in Music player; Account > Music account > Registered devices.
If not, contact local Nokia Care with your Nokia Music username and IMEI (serial number) of your device. You can check contact details behind Contact us (or Contact support) link up right in this page.
-ThreeOs

N97 COME WITH MUSIC HELP !!!

dear friends,i've bought my N97 that doesn't include CWM.
the reason is becuz i've my old phone Nokia 5800 CWM Activation PIN which i haven't activated it.
i thought i could've use my old Nokia 5800 CWM pin for my new N97.
sumhow i couldn't activated it,using 5800 unused pin for my N97. .
any help?
regards~

i think that each device that 'comes with music' gets thier unique code or id, so if your n97 'came with music' then you should have gotten a pin or id for that particular phone. if you have not then contact customer support. now 'comes with music' i didn't even know that n97 comes with this service already and it is limited to a few countries that actually promote this service. it is not something that is avaliable worldwide. best to contact your nokia care line or nokia care piont and have a talk with them
You know what I love about you the most, the fact that you are not me ! In love with technology and all that it can offer. Join me in discovery....

Using a different handset for Comes with music?

I ve just received my upgrade a 5800 comes with music edition,my wife has a n95 8gb normal edition and i was wondering whether i could let her have the code for the free music as she d make more use of it than me?
Could i register the N95 to use the free music instead of the 5800?

Hi,
you can also try to recover your content from the Music Vault My Account > Music Vault. If the 'Change registered device' option is greyed out, this means that you have changed either your PC or mobile within the specified 90 days. If the application has been installed but the application updates have not been accepted, download the latest version to be sure that it is compatible with Comes With Music.
hope this answers your question..

My Comes with music just vanished ?!!??!?!

Hi!I see that many people have this problem.I bought a new phone two months ago and it had Comes with music.I activatected it, but now my on my account doesn't have CWM anymore ?!?!?! I downloaded music to my phone and now it doesn't let me listen it coz it says somthing about some rights.Ths really sucks.I'm using my new username what ends to OVI.Come on nokia !!!!

Are you certain that you have been sold the comes with music (CWM) version (in the CWM branded box) and not the standard version? Some people wrongly assume that all 5800's are the CWM version. Most retailers and networks sell the standard version that does not include unlimited music.
If you cannot find reference to CWM on the box then you have bought the standard 5800, not the CWM pack.
If the retailer was advertising it as CWM and it wasn't then it's their fault and you will have to take the issue up with them. If it is the CWM version and the voucher is missing then it is also the retailers responsibility.
Message Edited by psychomania on 15-Jun-2009 05:38 PM

Numerous problems with Nokia Comes with Music on 5...

Hello,
I purchased the 5800 just today and was trying out the Music store.
I've encountered several problems and was wondering if anyone else has the same problem
1: After searching for a certain track title, the page displays the first few search results, but I am unable to scroll downwards to the rest of the search results!
2: When I attempt to download many tracks at one go, it seems that some of these tracks get downloaded, while others don't seem to be. I suspect it may be something to do with my phone turning off the screen after I leave it untouched. It seems that the tracks queued after the screen turns off do NOT get downloaded.
3: I've installed the Nokia Music Store on my PC, and signed in using the same account I've set up using my PIN number on my phone. However, everytime I attempt to download a song, I noticed that I have to pay for the songs! Why is that so? I double checked my account details and I already am entitled to a year's subscription of free songs, then why can't I download the songs using Nokia Music on my PC?
Please help, this is really confusing...
Thanks!

3: I've installed the Nokia Music Store on my PC, and signed in using the same account I've set up using my PIN number on my phone. However, everytime I attempt to download a song, I noticed that I have to pay for the songs! Why is that so? I double checked my account details and I already am entitled to a year's subscription of free songs, then why can't I download the songs using Nokia Music on my PC?
Hi!
Make sure you are browsing Nokia Music Store in Comes With Music mode, and not Purchase music mode. This is indicated by a button next to the sign in button in Nokia Music.
http://www.nokia.com/support

Comes with music on Nokia 5310 just bought Nokia 5...

I have a 5310 comes with music but have just bought a 5800 and was wondering is there any way I can get the music on my 5800, can I change registration from the 5310 to the 5800 ? I have only had the 5310 a few days so I am not sure if there is a way to do this, thank you for any help or advice..

In fact, there are limited circumstances in which you can transfer your account to another phone, but I'm afraid it still doesn't help in this case.
If you buy another Comes With Music phone (it has to come from a Comes With Music sales box, not just any one of the supported models) then you can transfer your existing account to it instead of using the PIN code with it to create a new account. At the moment, that means you could upgrade to an N95 8Gb-CWM or an N96-CWM. Nokia did say that 5800XM-CWMs would be available , but I believe thety have not yet started.
This service is about to be launched in quite a lot of European countries, including France.
Message Edited by mccbleue on 26-Feb-2009 08:16 PM

Comes with music 5800

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