Comes With Music. After Hard Reset.

I had to hard reset my phone earlier because the music player stuffed up... i just put all my music back on my phone but now its saying "Unable to play - License invalid" anyone know how to fix it?

Format your Memorycard and re-sync all the songs that you've downloaded. Should work great.
This is what I hate, If I take the Memory card out and put it back again, (Songs won't play), I update my firmware (Songs won't play), I cannot make those songs as a ringtone or an Alarm, I bought a newlaptop and had to sync those songs I'm not allowed to, i can't copy those songs in a Disc, neither sync it in my Ipod, so eventually Nokia's Ad on "Free Music for a year, and you can keep it after the end of the year" is not clear and there were probably so many people who bought the phone for that purpose, the Retailers did not know about it as well, So at the end whatever Nokia said did not fit the Purpose and gave wrong information. !!
Can be sued..............
Nokia 3230, Nokia 6255i, Nokia 6500s, Nokia N72, Nokia N95 8GB, Nokia 5800 XM, Apple Iphone 3G

Similar Messages

A DIFFERENT problem with Maps after Hard Reset

Was advised to hard reset my phone after it started going crazy with data which I did using the advised *#7something# method.
Nokia Maps is fortunately still there upon reset. Phew. Although when I open it it starts downloading mad amounts of data.
All my maps are gone. it appears my mass memory got kind of messed up in the reset - it deleted a lot of the data off the mass memory, but left some of it. Example - my music files all went, but the directory structure remained. My photos remained, but Nokia doesn't know when they were taken.
I have tried connecting my phone to my PC and opening maps in Ovi Suite ... and it says 'cannot find maps or voice guidance files in your device', and I appear to have no option to re add them.
There is an 'open help' link below the message ... which opens a blank help page in my browser. Useful.
Can anyone help?

This has occurred the entire time I have owned the iPod. I only discovered iLyrics about 2 months ago. I don't believe iLyrics is to blame.
In general, the lyrics are in English and do not have special characters. This is a good suggestion though. I'm going to pay close attention to see if I can find any weird HTML bits showing up. It seems to occur about 70% of the time. I've assumed that it is completely random, so I'm going to pay closer attention to see if some songs work 100% of the time. Interestingly, it never goes wrong 100% of the time either. It sometimes takes 4 or 5 tries, but eventually I'll be able to scroll through the entire song.
I'm getting the impression that this is NOT a common problem....

Problems with partitions after hard reset

Hi hope some can help here, I installed Maverick on my imac and everything seemed fine, I went to work and came home to find a black screen with nothing but the mouse cursor, however the computer wouldnt respond in any way so had to do a hard reset when the computer restarted I would get the Aplle logo and the spinning wheel then the computer would restart it kept doing this over and over.
I restared the computer went into DU tried to repair disk and kept getting errors, my drive is 3TB i have a 1TB primary Partition and a second of 2TB I tried to erase and reformat the primary partition but got an error half way through now both partitons are greyed out with no way or deleting or doing anything with them I have also noticed I no longer have the hard drive make and model in the list just Mackintoh HD and my second partition, to make matters worse my second partition is now unmounted and and when I try to mount it says it needs to be repaired but wont repair, I really need totry and get the data from the second partiton but im struggling, when I tried to reinstall os x it cant see a drive to install to nothing shows up, I even booted using diskwarrior and even it couldnt see the drive, I know this drive is ok this is a software issue the partition table seems to be corrupt or something help!!
Its worth mentioning I had Parallels and Windows 7 on the primary partiton could the windows partiton have caused an issue when I tried to erase and reformat the partition?
Message was edited by: seanybdj

The drive has failed.

Data corruption with SSD after hard reset

Hi, I'm using a Mac Mini for a car product and I MUST shut it down each time the hard way, i.e. by cutting the power.
I am perfectly aware that this is definitely NOT the recommended way to shut down OSX because it might lead to data corruption but at the moment there are NO other options. So please don't simply suggest to shut it down the "good way", i.e. via software, because it simply isn't an option.
Now, in the past I did lots of ON/OFF tests with conventional drives and had no problems. Recently I moved to SSD drives and it looks like I get more frequent boot problems (apple logo with the wheel spinning forever). Using DiskWarrior in these cases fixes the problem and repairs the folder structure of the drive. After that the drive boots again.
Given the constraints for the application, i.e. shutdown==powercut, is there any way I can ensure better data integrity? If I disable write caching would that help? Any other trick I could do to make the system more resilient? And finally, are actually SSD more prone to crashes of this kind or was that just a coincidence?
Thanks a lot for the help, I hope some of you has experienced this problem in a similar situation (and found a good solution)
cheers
Emanuele

There are OSX compatible UPSs that send status information to the computer via USB. This enables the computer to do a normal shutdown before the UPS battery runs out. Here's an example of the system preference that will show when a compatible UPS is connected:
<http://www.cyberpowersystems.com/support/faqs/faqOSXUPS.html>
Do you think disabling write caching would help at all?
It might, but the problem may be entirely in the SSD. Do you have journaling enabled on the SSD? That could make a big difference.
Finally, I'm using OCZ Solid 2. Do you have any comment on that or do you recommend something different? I doubt that SLC drives would help in this matter.
You would have to contact the SSD makers and ask them how well they handle power failures. It should be possible to make them no worse than a normal hard drive, but there may be some compromises they have to make for performance reasons.

My ipod shuffle (4th gen) don't works after hard reset with itunes

My ipod shuffle (4th gen) don't works after hard reset with itunes, it don't reads too like USB by Windows.
Before that i've seen error (-50) in iTunes, so i reset ipod.
I've read all tips on this site, but nothing helps me.

No, USB works good. I've tried reset on my friend's PC, and it saw my ipod and reset was done. But when i tried to load music, it wrote me, that i've installed incorrect software.

Plssss help i beg all of u after hard reset my iphone got stuck with an apple symbol i thought it will get on and now the battery got empty and pressing power on button it switch on showing red battery and gets off and also its not connecting to my l

Re: plssss help i beg all of u after hard reset my iphone got stuck with an apple symbol i thought it will get on and now the battery got empty and pressing power on button it switch on showing red battery and gets off and also its not connecting to my la
its not connecting y?i think its software got corrupted,i think i should charge it first with a battery charger and when apple logo appears i should connect with pc,but i dont know how 2 open the back cover and how 2 remove the battery,i phone battery is removable or not?i mean it is fiz or wot?

Recharge. Reset. Restore.

8350i uncaught exception java.lang.NullPointerException after hard reset

basic info:
8350i
v4.6.1.204 (Platform 3.0.0.73)
Desktop Manager 4.7
everything is good except that i've been using two batteries, one in the phone and one in a charger. when the phone's battery is almost drained i swap it with the charged one which of course causes a hard reset.
this procedure was working well for at least a week or two until last month when i swapped batteries - after the hard reset i got
uncaught exception: java.lang.NullPointerException
i could make calls but all other software seemed corrupted... virtually nothing else worked... icons missing etc.
tried all sorts of solutions but the only thing that fixed it was a full on device software erase/reload, then a data restore from previous backup. at the time i figured it was just a random thing and was glad to learn how to do a complete software reload.
then yesterday it happened again (again, immediately at the end of the security check after hard reset). now i'm afraid to swap batteries because it would appear that every time i hard reset there is a 10% (my guess) chance of software corruption and a complete reload takes a significant amount of time.
has anybody else noticed this? does anybody have a solution?
can i swap batteries without a hard reset; i.e. swap while plugged into power? i haven't tried this yet for fear of causing my BB harm.
any help is appreciated,
john d.
Solved!
Go to Solution.

Hello, John.
Make selective backup as it is described here:
http://supportforums.blackberry.com/rim/board/message?board.id=8100&view=by_date_ascending&message.i...
Backup only information that you need.
There is described the purpose of every database you can observe when you're doing the selective backup:
http://www.blackberry.com/btsc/KB03974
When you have done selective backup do the following.
On your device go to: Options - Security Options - General Settings
Open menu and select "Wipe handheld"

Battery after hard reset on Lumia 800

Hi
A few days ago i did a hard reset on my Lumia 800. Since that everything was great, the only reason why i did it, to restore the default settings. After that i updated the firmware to 12070 via Zune. Since that day, my phone doesn't really know how much percentages are left from the battery. Sometimes It's showing a consant value for a long time, then suddenly begins to drain, and after a few it stops. It often happens, that it shows a value, and after an hour it shows a higher value (in percentage) than beforehand.
Today I let It to discharge to 0%, and then i pluged it to the charger. When the phone turned on, it showed me 5%.
It's lifetime havent changed so spectacularly, but i guess its a bit shorter with the same usage.
Is this behaviour normal after hard reset?
Thanks

After update my lumia 800 is failing to recongnise earphone. It keeps playing music on speaker. If I restart my phone then for few mins it is playing music in earphone. But after few mins once again music playback is starting through speaker.
what should be the problem? will hard reset solve this problem? If yes, how to hard reset nokia lumia 800.
Thanks in adv,

Comes with music 5800

when i bought my phone on contract it was advertised as comes with music on uk tv. now 4 months later im told that unless im with a certain contractor ,ie orange and on payg, i cant have comes with music..this is false advertising and nokia should be held accountable...and its also asking for a pin number..why would this be when only certain phones are meant to work with comes with music..can anyone help as ive been on the phone for 30 mins t tech team,who seem reluctant to deal with calls.and help desk just fob you off.

I bought my nokia 5800 March 30th 2009. I really loved it not until now. 2 weeks ago, videos were not playing... I'm not sure how that it happened. It was just pitch black with no sound. But it i can still download songs and play them.
Last Saturday, July 4th, I went to Nokia Center at Wheelock Place to get it fixed. I was told that he needs to format my phone as the phone got corrupted. I backed up my phone so he can do what he things needs to be done. I asked if it's safe to format my phone as I have this fear that the music I downloaded won't play anymore... He told me that I can call Nokia Care anytime for help. So he formated my phone and it fixed it. Videos are now playing... On my way home, the music I downloaded were no longer playing. It really upset me. I tied to download from Nokia store and was still able to, but all the downloaded music won't play. I waited for Monday to call the nokia care for assistance. This morning I called the nokia care and in verbatim, the customer care personnel said ,
"We apologize for that experience. Now since you agreed to format your phone, all the data have been erased and so now, you have to purchase a new license in order for the downloaded music to play."
What??? Nokia was bragging a 1year agreement and even advertized that the downloaded music can be kept after the 1 year!!! (Literally YES KEEP IT, but don't play it!) Now what made me even more mad is when the rep told me that it's "MY FAULT" since my phone was reset!!! Duh?! I didn't even initiate the reset, come to think of it.
In the first place, it was not my fault that the video player of my phone got corrupted. 2nd, the nokia repair center suggested that formatting the phone will fix the trouble (video not playing). 3rd, I bought the phone because of how the ad was delivered to the public. I honestly thought it was a good buy but now i'm starting to think all is a sham.

Comes With Music no Play Rights

I've just bought a 5310 pay as you go Comes with Music package, everything installed without a problem and I can download whole albums - however I can't play anything on my registered pc and I can't transfer to the 5310.
The properties on the the downloaded music files show no play rights and I get an Unexpected error CD002781 whenever I try to play anything. The Music application says the PC is registered. Has anyone else had this problem?
Solved!
Go to Solution.

Could you try to reset the DRM folder on your PC?
Before you proceed with the following, please note that you will lose the licenses for all Windows Media DRM content when resetting your DRM folder for any
The Comes With Music content will be able to get another licenses from the Nokia store, so that will not be a problem.
To reset the DRM folder do the following (intructions for vista and XP from www.music.nokia.com/support):
If your computer has Microsoft Windows Vista:
To reset the DRM files on your PC, first close Nokia Music if it is running, and do the following:
1. Select Start > Computer > Organize > Folders and search options.
2. Select View > Show hidden files and folders.
3. Unselect Hide protected operating system files/folders and Hide extensions for known file types.
4. Locate your DRM folder. The folder is located at C:/ProgramData/Microsoft/Windows/DRM. If you cannot find the DRM folder, go through the steps above carefully, and ensure that the correct options are set.
5. Rename the DRM folder "DRMBACKUP".
If you now attempt to play the DRM protected tracks from Nokia Music Store, your system will perform a security upgrade, which resets all the necessary DRM files. Each track requests a new license when you first play it.
After going through these five steps you should be able to play your tracks.
If you computer has Microsoft Windows XP:
To reset the DRM files on your PC, first close Nokia Music if it is running, and do the following:
1. Select Start > Run, type "control folders", and press Enter.
2. Select View > Show hidden files and folders.
3. Unselect Hide protected operating system files/folders and Hide extensions for known file types.
4. Locate your DRM folder. The folder is located at C:/Documents and Settings/All Users/DRM. If you cannot find the DRM folder, go through the steps above carefully, and ensure that the correct options are set.
5. Rename the DRM folder "DRMBACKUP".
If you now attempt to play the DRM protected tracks from Nokia Music Store, your system will perform a security upgrade, which resets all the necessary DRM files. Each track requests a new license when you first play it.

Nokia Comes With Music - Seriously, what?

It took me about 5 minutes after I opened the X6 package I recently purchased as I started regretting what I have done.
If this Comes With Music service would work, then I wouldn't regret it, as it was the dealmaker.
Current problem where it hangs. I launch Nokia Ovi Music Player, I have account in Nokia. I press "Join now!" button at the top left screen.
Next screen takes me to "Connect your Mobile Device" stuff. Finally, as I've connected, it takes me to a screen that tells me
"This Device cannot be used as a Nokia Music Unlimited mobile device"
"This device is not your registered Nokia Music unlimited mobile device".
How can I register the device as my Nokia Music Unlimited? Don't tell me I have to do it manually though the device itself? That would cost **bleep**loads of money again.
I certainly agree so far with everyone - don't buy nokia. The software people at Nokia are completely idiotic if things are this hard for someone who generally cuts things quickly.

@Mellowmen - You can try registering directly from device and it won't cost anything extra if done via WLAN or if you have unlimited (3G) data plan.
Otherwise you can contact local Care and they can sort this out for you. You can find contact details under Contact us -tab on top of this page.
-ThreeOs

Re-install N97mini after hard-reset

Hey,
I already paid the Software by credit card and downloaded it directly on the mobile phone.
Few days ago I had troubles with my phone and I couldn't start it anymore. After hard-reseting it, it worked again.
Unfortunately all software is gone now.
When I start the Adobe Reader mobile it says "10 days trial" version. Do I have to pay again?
Thanks for your answer

Hey
no you don't have to pay again absolutely, just download it again and insert the code received by mail
Good luck

Comes With Music - "Unable to acquire license" err...

I have a N97 with Comes With Music. Since the past week, I have been unable to download tracks from the Music Store. I log in to my CWM account as usual, but everytime i click on the download button after selecting a track, it just gives me the error message "Unable to acquire license".
Anyone else experience this problem? How do I fix this?

missmiami wrote:
Can anyone help please. I have a new nokia 5310 CWM but I can't xfer my music off my laptop onto it. I lost all my original downloads cos my original CWM phone broke. My subscription has expired but I am still entitled to the tracks on my laptop, plus I pay insurance on my phone, which surely means I should be able to have my old music on my new phone, at the moment I'm worse off
Provided that your new device is a Comes With Music-compatible device, you can have your account transferred to the new device, you need to contact your local Nokia Care helpline and ask for the registered device to be changed. You will need to provide your music store username, the old IMEI number and the new IMEI number.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Comes With Music and (Finnish) Music Store

I have a Nokia N97 mini Comes With Music. There was an upgrade in Finnish Music Store in yesterday (09.09.2010). After that, I can not choose free downloads anymore. Somehow the "Comes With Music" button has disappeared, and every mp3 has a price. I tried to re-join to Ovi Music Unlimited but the client replies that I already have the Comes With Music rights. Any suggestions?
Solved!
Go to Solution.

I have had this exact same problem since mid-August some time. Been in contact with the Swedish Nokia Care people and they basically escalated it to some technicians in India. Still waiting for some form of response from them.
Also, can you transfer songs from OVI Music (the software I mean) to your phone? Because I can't do that either (I'm guessing because it requires that I access my account and get the DRM license - but like you pointed out, every mp3 has a price and there are no re-downloads available in my account anymore).
This is extremely frustrating. Sometime in June or July was the last time I could transfer songs from my computer to the phone (well, stuff I've ripped from my own CDs work fine of course, as well as songs that I've had on my phone prior to the CMW-MU switch).
"If the truth can be told so as to be understood, it will be believed."
-Terence McKenna

Comes With Music membership extension

I have been a satisfied (most of the time) subscriber to Comes With Music membership (UK) since 26 Ocbober 1969. On 26 September 2010 I got an e-mail from "The Comes With Music team" ([email protected]) which I have pasted below.
-------------quote
Hi tonyarro,
Your Comes With Music membership is about to end on 26/10/2010. To continue getting millions of free tracks from Nokia Music Store, you just need to renew your membership by buying a new Comes With Music edition mobile. There's no need to wait - when you renew, your new membership period is added onto the time you've got left on your current membership. Click here to renew now.
What's more, there are exclusive offers on new Comes With Music edition mobiles, just for members. Take a look at all the latest deals here.
Remember, even if you don't renew, you keep all the music you've downloaded so far and can continue playing it on your registered Comes With Music mobile and PC. But after 26/10/2010 you'll have to pay for any new music you download. So don't miss out on all the new releases or classics from the massive Nokia Music Store catalogue - renew today!
All the best,
The Comes With Music team
-------------unquote
So I "needed" to buy a new mobile. The "exclusive offers" were two choices, a 5800 at UK Pounds 249 or a N97 mini at UK Pounds 409. I already use a 5800 and the N97 costs more than I care to pay for a 'phone.
By accident, I discovered that T-mobile UK are currently selling a PAYG 5230 Navi CWM at UK Pounds 99.99. Quite a bargain, so I bought one.
Now I am going round in circles on the Nokia/Ovi websites and in Nokia Ovi Player on my PC trying to enter the activation pin. All the instructions no longer work with the current Player. The only working option is to create a new account and allow my present account to expire. I am reluctant to do this because it seems likely that I will also have to buy a new PC if I want to keep and play the music files that I have already downloaded (only 61.2GB).
In the process of going round in circles I discovered a hidden option in the Nokia Ovi Player menu - Account/Music Account/Extend. I could have bought a 12 month extension to my existing membership for only £34.99! I didn't "need" to buy a new mobile at all! No wonder the "Comes with Music team" don't have a return e-mail address if they just exist to drive sales by telling lies!
Anyway, I already have the new mobile and the CWM activation PIN. I realise that many forum members have more desparate problems than mine, but can someone on the staff please advise me how to extend my existing membership account using the PIN and new 'phone that I have already paid for?
Tony.

Sorry, I got it slightly wrong, it's £33.99, not £34.99. The whereabouts are in my previous posting. To repeat, within Nokia Ovi Player, on the top line click on account, then music account, then on the Extend green button and the message below appears. This might only appear when your subscription is due to expire within one month or has expired less than one month ago. This is obviously from the UK music store, (GB pounds) I don't know whether it is available in other Nokia territories. I haven't tried it - I found it too late. I now have a 'phone that I didn't really want and no access to transfer my existing music collection back and forward to my old 'phone or my new 'phone. This is by following the advice of the 'Nokia music team'. New 'phone = new account = new computer.
Extend your subscription
You can buy an extension here
£3.50 1 months for £3.50
£9.99 3 months for £9.99
£17.99 6 months for £17.99
£33.99 12 months for £33.99

Keeping and using the comes with music license onc...

if i buy a comes with music phone, but the online service isn't yet available to my country, can i keep the license and use it once the service is available to my country?
Greece Nokia X6 RM-559 v40.0.002

Hi,
Most of the time, the reason behind this issue is that a user has 2 services subscribed into, a Comes With Music service and a Nokia Music Store Service. If you sign up and you are being charged, that indicates that you are on the Nokia Music Store.
The best way to make sure that you are logging in to the correct service, make sure to click on the Comes With Music button and then click sign in. If it so happens that after doing so, you are still being charged, it could be that the username and password for your Comes With Music account is different.
You can ask Nokia Careline to assist you in retreiving these information. You would then receive it thru email with the correct username and the temporary password. The information you need to provide the representative for them to be able to pull up your account detail are:
*IMEI
*E-mail address
*Mobile Number
Hope this helps.
Your Nokia Angel in disguise

Comes With Music. After Hard Reset.

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