Comes With Music - Doesn't Work

Can anyone tell me how I can actually use the service I have paid for? Every time I try to join up, the Nokia Music Store application crashes. If I try and sign in to the Nokia Music Store with the phone connected, it crashes. The PC suite works fine by the way and the Music Store works fine without the phone connected as I paid for a track to make sure it worked.
I have a 5310 and Windows Vista with the latest version of the Music Store software and have followed the instructions to the letter over and over.
Apparantly I can sign up from my device only there is no Music Store application on my phone. I have been through the help and support over and over again and have been through every menu and option on the phone but what I have on my phone is not what the support pages show.
And yes, the phone was bought specifically as part of a Comes With Music package. So all-in-all I am not impressed and unless I can get a solution within the next 2 days the phone will be going back for a full refund as I have not received the product, or the service, that I have paid for.
Solved!
Go to Solution.

Hi
try this patch for vista sp1
http://europe.nokia.com/A41447283#uniq=1230311349600&qt=crash〈=en&wsid=1008&comp=nokianokiamusicstor...(if you cant copy/paste url, go to this page http://europe.nokia.com/A41447283 and type crash in the search box)
You need to install the patch and this should solve problems caused by vista sp1

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Hi
try this patch for vista sp1
http://europe.nokia.com/A41447283#uniq=1230311349600&qt=crash〈=en&wsid=1008&comp=nokianokiamusicstor...(if you cant copy/paste url, go to this page http://europe.nokia.com/A41447283 and type crash in the search box)
You need to install the patch and this should solve problems caused by vista sp1

Nokia Comes With Music - Seriously, what?

It took me about 5 minutes after I opened the X6 package I recently purchased as I started regretting what I have done.
If this Comes With Music service would work, then I wouldn't regret it, as it was the dealmaker.
Current problem where it hangs. I launch Nokia Ovi Music Player, I have account in Nokia. I press "Join now!" button at the top left screen.
Next screen takes me to "Connect your Mobile Device" stuff. Finally, as I've connected, it takes me to a screen that tells me
"This Device cannot be used as a Nokia Music Unlimited mobile device"
"This device is not your registered Nokia Music unlimited mobile device".
How can I register the device as my Nokia Music Unlimited? Don't tell me I have to do it manually though the device itself? That would cost **bleep**loads of money again.
I certainly agree so far with everyone - don't buy nokia. The software people at Nokia are completely idiotic if things are this hard for someone who generally cuts things quickly.

@Mellowmen - You can try registering directly from device and it won't cost anything extra if done via WLAN or if you have unlimited (3G) data plan.
Otherwise you can contact local Care and they can sort this out for you. You can find contact details under Contact us -tab on top of this page.
-ThreeOs

I have install io6 and now Music doesn't work, sometimes it stay with a blank page with no possibility to press anithing, sometimes it crash. I have match music active with more than 15000 title. Someone could help me?

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What is your current Flash Player version: http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html ?
What is your display adapter, driver version & date? See http://forums.adobe.com/thread/945765

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Is there anyway I can transfer my music from my iPod touch to my iPad? My computer with my original music doesn't work anymore!

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Comes with music activation code expired in 3 mont...

I got a N97 mini in December, and the phone came with the comes with music music store thing.
Now I've used it with a good outcome for three months but now the nokia music store doesn't recognize my account as a comes with music account. I have tried to re-enter the code but it always says that my code has expired..
So my one year of free music was actually three months.
I can't find a solution for this. Anyone?
Thanks

i got mu phone on contract last month and the comes with music voucher number comes up invalied on the back of the voucher it says it ran out three mnths before i got the phone but my network says it still works which it doesnt what am i suppossed to do about this i mean they are selling the phones and advertising that it comes with a £20 free music voucher that when you get it it doesnt work i think nokia need to get their act toghther and sort it out i also want my £20 voucher.

Comes With Music / Nokia 5800 problems downloading...

I've just got a new 5800 with Comes With Music and I'm having lots of problems! Hopefully you can help?!
Problem 1 - the main problem! Downloads don't add to phone's music library
The main problem is with downloading songs directly using my phone. Songs I download (using the mobile, not the PC) don't get added to my music library, and refreshing the music library dowsn't help. If I go to the music store, select 'options' and 'downloads' I can see a list of all the songs I've downloaded. If I select 'open' I can play the songs (one at a time), but they don't get added to the music library. If I press 'delete', I'm told 'File not found'. When I connect to my PC, I can't see these songs using the Nokia Music software, so can't transfer them to the PC. All very strange. Any ideas for how I can get these songs to add to the library?
Problem 2 - Nokia Music software
This is just irritating rather than anything else. When I plug my phone to my PC and use Nokia Music, the little phone icon has the caption 'Nokia N95'. But the phone I've connected is a 5800! My old phone was an N95...
At first this meant I couldn't sign up to CWM using my pin, because I was told it isn't compatible with this phone. So I had to sign up using the phone rather than the PC, and then use the log-in details on the PC to access music. This has worked and means I can download songs to my PC and transfer them to my phone, but it was a pain to get there.
Problem 3: Nokia Music website doesn't work
To add insult to injury, when I look for some help on the nokiamusic.co.uk website I'm told I need a new flash player. So I download the new flash playe, and I'm still told I need a new flash player. Brilliant. Incidentally, at the bottom of the page it says"Click here if you're quite sure to have Flash Player installed" which is gramatically a lot of nonsense.
I've always got on well with Nokia, but frankly I've had a nightmare week trying to get this new phone up and running and I'm very disappointed with them. The help-line isn't much use either. Anyway, any help on the above would be really greatfully received.
Ryan

Hi!
For your first problem, are you accessing Nokia Music Store on your mobile through the webbrowser or via the application in Music Menu? If you are using the web browser, try using the application.
If you are using the application already, have you tried with different access points? (i.e. WLAN, different operator interet access points) Also make sure that you have a memorycard in your phone which is compatible with the device, might be worth trying to re-format it and then try again?
For your third problem, have you tried to access nokia music store through Nokia Music program on your PC? (Click on Store tab). And which browser are you currenlty using to access it?
Cheers,
elin
http://www.nokia.com/support

Comes With Music and (Finnish) Music Store

I have a Nokia N97 mini Comes With Music. There was an upgrade in Finnish Music Store in yesterday (09.09.2010). After that, I can not choose free downloads anymore. Somehow the "Comes With Music" button has disappeared, and every mp3 has a price. I tried to re-join to Ovi Music Unlimited but the client replies that I already have the Comes With Music rights. Any suggestions?
Solved!
Go to Solution.

I have had this exact same problem since mid-August some time. Been in contact with the Swedish Nokia Care people and they basically escalated it to some technicians in India. Still waiting for some form of response from them.
Also, can you transfer songs from OVI Music (the software I mean) to your phone? Because I can't do that either (I'm guessing because it requires that I access my account and get the DRM license - but like you pointed out, every mp3 has a price and there are no re-downloads available in my account anymore).
This is extremely frustrating. Sometime in June or July was the last time I could transfer songs from my computer to the phone (well, stuff I've ripped from my own CDs work fine of course, as well as songs that I've had on my phone prior to the CMW-MU switch).
"If the truth can be told so as to be understood, it will be believed."
-Terence McKenna

Comes With Music membership extension

I have been a satisfied (most of the time) subscriber to Comes With Music membership (UK) since 26 Ocbober 1969. On 26 September 2010 I got an e-mail from "The Comes With Music team" ([email protected]) which I have pasted below.
-------------quote
Hi tonyarro,
Your Comes With Music membership is about to end on 26/10/2010. To continue getting millions of free tracks from Nokia Music Store, you just need to renew your membership by buying a new Comes With Music edition mobile. There's no need to wait - when you renew, your new membership period is added onto the time you've got left on your current membership. Click here to renew now.
What's more, there are exclusive offers on new Comes With Music edition mobiles, just for members. Take a look at all the latest deals here.
Remember, even if you don't renew, you keep all the music you've downloaded so far and can continue playing it on your registered Comes With Music mobile and PC. But after 26/10/2010 you'll have to pay for any new music you download. So don't miss out on all the new releases or classics from the massive Nokia Music Store catalogue - renew today!
All the best,
The Comes With Music team
-------------unquote
So I "needed" to buy a new mobile. The "exclusive offers" were two choices, a 5800 at UK Pounds 249 or a N97 mini at UK Pounds 409. I already use a 5800 and the N97 costs more than I care to pay for a 'phone.
By accident, I discovered that T-mobile UK are currently selling a PAYG 5230 Navi CWM at UK Pounds 99.99. Quite a bargain, so I bought one.
Now I am going round in circles on the Nokia/Ovi websites and in Nokia Ovi Player on my PC trying to enter the activation pin. All the instructions no longer work with the current Player. The only working option is to create a new account and allow my present account to expire. I am reluctant to do this because it seems likely that I will also have to buy a new PC if I want to keep and play the music files that I have already downloaded (only 61.2GB).
In the process of going round in circles I discovered a hidden option in the Nokia Ovi Player menu - Account/Music Account/Extend. I could have bought a 12 month extension to my existing membership for only £34.99! I didn't "need" to buy a new mobile at all! No wonder the "Comes with Music team" don't have a return e-mail address if they just exist to drive sales by telling lies!
Anyway, I already have the new mobile and the CWM activation PIN. I realise that many forum members have more desparate problems than mine, but can someone on the staff please advise me how to extend my existing membership account using the PIN and new 'phone that I have already paid for?
Tony.

Sorry, I got it slightly wrong, it's £33.99, not £34.99. The whereabouts are in my previous posting. To repeat, within Nokia Ovi Player, on the top line click on account, then music account, then on the Extend green button and the message below appears. This might only appear when your subscription is due to expire within one month or has expired less than one month ago. This is obviously from the UK music store, (GB pounds) I don't know whether it is available in other Nokia territories. I haven't tried it - I found it too late. I now have a 'phone that I didn't really want and no access to transfer my existing music collection back and forward to my old 'phone or my new 'phone. This is by following the advice of the 'Nokia music team'. New 'phone = new account = new computer.
Extend your subscription
You can buy an extension here
£3.50 1 months for £3.50
£9.99 3 months for £9.99
£17.99 6 months for £17.99
£33.99 12 months for £33.99

N97 mini & comes with music

Got N97 mini on vodafone and want to get the free comes with music. How do I do this? How do i get a pin and register. Can locate seeing anything in the box about this. Tried Customer Support but did not answer.

Installed Ovi Suite on my PC, registered to Comes With Music with it, now it works even on my phone. Stupid, but works.

5800 Comes With Music - library not refreshing!!

Hi everyone, I recently got a 5800 Comes With Music phone and registered the phone within the Music Store. I don't have a PC I can use so I wanted to use the phone to download music. I managed to download a couple of tracks and they were stored in my music library when I chose the 'Refresh Library' option. However, the next batch of songs I downloaded show as complete in the 'My Downloads' section but when I go into my music library and try to refresh it, it just says '0 Files Added'. Why is this? I'm not doing anything different to what I did the first time, yet whatever I try, I can't add the latest downloads to the library. It's driving me mad!! Has anyone had the same problem? Am I missing a step - I'm literally selecting download, waiting for it to complete then going to the library and choosing refresh.
Thanks!

Hey man, yh i'm afraid i'm having the same sort of problem as you.
I've bought and downloaded new songs off of the internet and have tried to put them onto my phone with little success.
Originally I got all but 1 song off the album into my library, through bluetooth, but when i came to play them later in the day (even though they were working earlier) they couldn't find the files and therefore were useless.
I tried, when I got home, to put them on later through the applications you download through your PC (like Nokia Suite and Nokia Music) and seemed to get them on fine but when I looked for them in my library they weren't there.
It seems like they are happy for you to put it on to your phone so that you can find the file in File Manager but won't let you put it in your library.
Sorry I couldn't give you any help but I thought it would be a good idea to put my problem up on here as well.
Good Luck mate

Nokia 5310 Comes With Music problem

I've had my Nokia 5310 and Comes with Music since December and have yet to figure out how to transfer the music I've gotten from Comes with Music.
I've spent aeons on the phone to Nokia customer services and we have figured out so much as it's not the memory card, the phone, the registration with comes with music, or my computer.
I've managed to go through Windows Media Player and transfer OLD music to my phone which plays as normal. When I transfer a comes with music song, it says there is an error. Then I check my phone and the song is on there... But when I press it to play it says, "recieving activation key" and "subscribe to packet data first". I took a stab at what this means and got personal configuration settings for MMS and Sych and Streaming but they dont seem to work, because I still can't send picture messages. Go figure.
Can anyone help? I payed for this and it's not working, no one seems to know whats wrong.
Ana

If you can't sent pictures thru mms, then its not properly configured for your phone. I would advice you to give your provider a call & have the configuration for packet services sent to you, or give you instruction on how to do it with your phone. Ask also what services are being offered to you.
Knowledge not shared is knowledge wasted!
If you find it helpfull, it's not hard to click the STAR..

Comes With Music - Having a Problem

Hi, I recently bought a Comes With music phone and managed to set it up fine and add music to the phone.
Yesterday i placed my memory card into another persons phone which was the same model (nokia 5310) and when i placed it back into my phone i could not get the music to play again (something about a reactivation key).
I then took all the music off my phone and tried again to put music on it and then was a transferring error each time i tried.
I then put it the person with the same model of phone as me and tried and it was sending music to that.
Now this morning i have tried with both phones and neither of then will work.
Any help for this problem would be appreciated .

Hi try to format the memory card in your 5310 (In 5310, Menu > Gallery > memory card. Select Options > Format memory card)
Then try to sync your music again from your PC with Nokia Music (make sure date and time on your PC and phone is correct first)
You cannot use the memory card in any other phone that your Comes With Music phone as the music is tied to your phone and PC

Comes with Music - Expired 3 days into 365 days

We received a X6 32 with 1 year free Comes with Music
On going back into the Music store it asked me to register the PIN again, only to be told that although I have 362 days left, the PIN is not longer valid
I fear this could have come about from us putting another SIM card in the phone.
Could this be the reason, and what is the solution?
Solved!
Go to Solution.

I registered when it had the other sim in.
Problem was the sim (new sim) with new phone took so long to be activated, (took 5 days !!) that I tried my sim from my Blackberry (the X6 is my wifes) to see if the actualy phone worked. During that time while I had my sim in her phone, I tested "Comes with Music" and downloaded a few songs (successfully)
When her sim eventually came active, we tried downloading songs again, and was then asked to register again. And then encountered the problem.

5130 nokia comes with music & ovi recognizing prob

Hey!
I just bought nokia 5130 xpress music with nokia comes with music. I followed instructions, installed ovi software etc, but when it comes to nokia comes with music thing, it shows the help for it (turn on phone and put usb cable to usb drive etc), but when i connect phone and press continue, it just refreshes the page, so i think it means that ovi doesn't recognize my phone. PC recoqnizes phone itself as USB Device USB Phone Parent in Wireless Communication Devices category and on location it says : 0 (Nokia 5130c-2). So what I should do to make ovi recognize my phone? I consider myself as advanced user so this is very frustrating .
and i have tried this:
http://www.nokia-asia.com/search5/display.jsp?wsid=1002&caseid=FA118178_en_US
ps. And of course I have tried reinstall everything and booting everything etc.
Thanks in advance!

http://allwaysync.com/download/allwaysync-11-2-2.exe

Comes With Music - Doesn't Work

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