Comes With Music - Download Failed

Any help gratefully received guys...
Can download via my X6 No problem whatsoever...
Try to download through my PC and I continually get "DOWNLOAD FAILED"
Updated the Ovi Player about a month ago and the problems seem to start after this... Any ideas?

Looks like you too have the same problem: /t5/Music/Download-failed-in-the-new-Ovi-Music-Store/td-p/656818

Similar Messages

N8 Comes With Music Downloads

I first had a 5800 Comes With Music. This was good, I downloaded the songs I wanted, no problem. I then progressed onto an N8. Transferring the music-while I still had my Comes With Music contract-was fine, however, I had to verify that every song was indeed mine, proving this with every single song. I then had my phone put in for repair, during which time the circuit board was replaced, effectively branding it a new phone. When I try to transfer my music now-the contract is over-it says that I can't as this is no longer my Comes With Music device. I have now lost over 1000 songs! Is there any way to right this?
Solved!
Go to Solution.

@jk95 - Try if you can change your registered mobile from Music account settings in Music player; Account > Music account > Registered devices.
If not, contact local Nokia Care with your Nokia Music username and IMEI (serial number) of your device. You can check contact details behind Contact us (or Contact support) link up right in this page.
-ThreeOs

Access to Comes With Music downloads

Hi, I previously had a 12 month Comes With Music account with unlimited downloads. I have now got a new PC and have now got an internet connection on it and I was wondering how I can update my registered PC settings and access my music that I previously downloaded.
I have had a look on the Nokia MixRadio page but it is trying to charge my for downloading my music. Is there a solution to this as there is obviously a lot of music on there that I have legally downloaded.
I am unable to register this as a complaint via the Nokia Support online form as this requires an IMEI number. However the phone broke a few years ago which is why I need to use this method.
Many thanks
M. O'Brien
Moderator's Note: This post is edited. Publishing of any personal information is not allowed in the Nokia Forum.

@jk95 - Try if you can change your registered mobile from Music account settings in Music player; Account > Music account > Registered devices.
If not, contact local Nokia Care with your Nokia Music username and IMEI (serial number) of your device. You can check contact details behind Contact us (or Contact support) link up right in this page.
-ThreeOs

Download failed - comes with music

it is 3 days that I am trying to download music, each time is shows dowload failed. I have tried redownloading but it hasn't been working so far. my connection is fine as I download other stuff from other sites.
any suggestions?
Thanks

Looks like you too have the same problem: /t5/Music/Download-failed-in-the-new-Ovi-Music-Store/td-p/656818

Comes With Music / Nokia 5800 problems downloading...

I've just got a new 5800 with Comes With Music and I'm having lots of problems! Hopefully you can help?!
Problem 1 - the main problem! Downloads don't add to phone's music library
The main problem is with downloading songs directly using my phone. Songs I download (using the mobile, not the PC) don't get added to my music library, and refreshing the music library dowsn't help. If I go to the music store, select 'options' and 'downloads' I can see a list of all the songs I've downloaded. If I select 'open' I can play the songs (one at a time), but they don't get added to the music library. If I press 'delete', I'm told 'File not found'. When I connect to my PC, I can't see these songs using the Nokia Music software, so can't transfer them to the PC. All very strange. Any ideas for how I can get these songs to add to the library?
Problem 2 - Nokia Music software
This is just irritating rather than anything else. When I plug my phone to my PC and use Nokia Music, the little phone icon has the caption 'Nokia N95'. But the phone I've connected is a 5800! My old phone was an N95...
At first this meant I couldn't sign up to CWM using my pin, because I was told it isn't compatible with this phone. So I had to sign up using the phone rather than the PC, and then use the log-in details on the PC to access music. This has worked and means I can download songs to my PC and transfer them to my phone, but it was a pain to get there.
Problem 3: Nokia Music website doesn't work
To add insult to injury, when I look for some help on the nokiamusic.co.uk website I'm told I need a new flash player. So I download the new flash playe, and I'm still told I need a new flash player. Brilliant. Incidentally, at the bottom of the page it says"Click here if you're quite sure to have Flash Player installed" which is gramatically a lot of nonsense.
I've always got on well with Nokia, but frankly I've had a nightmare week trying to get this new phone up and running and I'm very disappointed with them. The help-line isn't much use either. Anyway, any help on the above would be really greatfully received.
Ryan

Hi!
For your first problem, are you accessing Nokia Music Store on your mobile through the webbrowser or via the application in Music Menu? If you are using the web browser, try using the application.
If you are using the application already, have you tried with different access points? (i.e. WLAN, different operator interet access points) Also make sure that you have a memorycard in your phone which is compatible with the device, might be worth trying to re-format it and then try again?
For your third problem, have you tried to access nokia music store through Nokia Music program on your PC? (Click on Store tab). And which browser are you currenlty using to access it?
Cheers,
elin
http://www.nokia.com/support

Downloading whole album in Comes With Music (N97 M...

How can I download the whole album and it's tracks in Comes With Music (by using the phone, not PC)? There is a Download icon (that arrow down-icon) next to the album, but when I press that, it opens another view where all the tracks of that album are listed, with separate download icons next to each track. Am I really supposed to start downloading every track separately, by clicking every single download icon (more than 10 per album)?
Surely there must be a way to download the whole album with one click? Otherwise this really brings down the usability of Comes With Music.
I am using N97 Mini, and using Comes With Music service directly from the phone.

I've been having the same problems too. Was browsing ard looking for solutions but I just got mine to work a moment ago by playing around with it. Here's what I did.
1) First, I tried to download a new song. I once again got no response or any prompt. As has been happening since this problem started, there was no download progress pop-up window, and no indication that any download has been completed or song added to the music player.
2) I hit the download list button. Here I can see the song that I was trying to download. It's shown at 0% and only few KBs downloaded. I can also see some of the other songs that had tried to download previously but it did not appear in the music player. Those songs are shown as 100% complete.
3) Next, I selected the song that I was trying to download, hit the 'options' button and select 'resume download'. (the other option is 'cancel download'). Now it's downloading as usual.
4) Then I selected each of the 100% downloaded songs in the list, and deleted them one by one. Note that the error message 'file not found' still comes up, but just ignore it. Cos it actually did delete the files. (Sometimes you gotta delete it twice. I had one song which after deleting it, it was still there and I had to delete it the second time before it disappeared from the list)
5) Before I know it, the song that I was downloading is already to the music player list (though there was no message prompt to inform that it has been added).
Now all my subsequent downloads are all like normal before the problem.
I dunno why but somehow doing that works for my device. Hope it works for yours too.

Comes With Music - "Unable to acquire license" err...

I have a N97 with Comes With Music. Since the past week, I have been unable to download tracks from the Music Store. I log in to my CWM account as usual, but everytime i click on the download button after selecting a track, it just gives me the error message "Unable to acquire license".
Anyone else experience this problem? How do I fix this?

missmiami wrote:
Can anyone help please. I have a new nokia 5310 CWM but I can't xfer my music off my laptop onto it. I lost all my original downloads cos my original CWM phone broke. My subscription has expired but I am still entitled to the tracks on my laptop, plus I pay insurance on my phone, which surely means I should be able to have my old music on my new phone, at the moment I'm worse off
Provided that your new device is a Comes With Music-compatible device, you can have your account transferred to the new device, you need to contact your local Nokia Care helpline and ask for the registered device to be changed. You will need to provide your music store username, the old IMEI number and the new IMEI number.
If this or any post answers your question, please remember to help others by pressing the 'Accept as solution' button.

Comes With Music and (Finnish) Music Store

I have a Nokia N97 mini Comes With Music. There was an upgrade in Finnish Music Store in yesterday (09.09.2010). After that, I can not choose free downloads anymore. Somehow the "Comes With Music" button has disappeared, and every mp3 has a price. I tried to re-join to Ovi Music Unlimited but the client replies that I already have the Comes With Music rights. Any suggestions?
Solved!
Go to Solution.

I have had this exact same problem since mid-August some time. Been in contact with the Swedish Nokia Care people and they basically escalated it to some technicians in India. Still waiting for some form of response from them.
Also, can you transfer songs from OVI Music (the software I mean) to your phone? Because I can't do that either (I'm guessing because it requires that I access my account and get the DRM license - but like you pointed out, every mp3 has a price and there are no re-downloads available in my account anymore).
This is extremely frustrating. Sometime in June or July was the last time I could transfer songs from my computer to the phone (well, stuff I've ripped from my own CDs work fine of course, as well as songs that I've had on my phone prior to the CMW-MU switch).
"If the truth can be told so as to be understood, it will be believed."
-Terence McKenna

Comes With Music membership extension

I have been a satisfied (most of the time) subscriber to Comes With Music membership (UK) since 26 Ocbober 1969. On 26 September 2010 I got an e-mail from "The Comes With Music team" ([email protected]) which I have pasted below.
-------------quote
Hi tonyarro,
Your Comes With Music membership is about to end on 26/10/2010. To continue getting millions of free tracks from Nokia Music Store, you just need to renew your membership by buying a new Comes With Music edition mobile. There's no need to wait - when you renew, your new membership period is added onto the time you've got left on your current membership. Click here to renew now.
What's more, there are exclusive offers on new Comes With Music edition mobiles, just for members. Take a look at all the latest deals here.
Remember, even if you don't renew, you keep all the music you've downloaded so far and can continue playing it on your registered Comes With Music mobile and PC. But after 26/10/2010 you'll have to pay for any new music you download. So don't miss out on all the new releases or classics from the massive Nokia Music Store catalogue - renew today!
All the best,
The Comes With Music team
-------------unquote
So I "needed" to buy a new mobile. The "exclusive offers" were two choices, a 5800 at UK Pounds 249 or a N97 mini at UK Pounds 409. I already use a 5800 and the N97 costs more than I care to pay for a 'phone.
By accident, I discovered that T-mobile UK are currently selling a PAYG 5230 Navi CWM at UK Pounds 99.99. Quite a bargain, so I bought one.
Now I am going round in circles on the Nokia/Ovi websites and in Nokia Ovi Player on my PC trying to enter the activation pin. All the instructions no longer work with the current Player. The only working option is to create a new account and allow my present account to expire. I am reluctant to do this because it seems likely that I will also have to buy a new PC if I want to keep and play the music files that I have already downloaded (only 61.2GB).
In the process of going round in circles I discovered a hidden option in the Nokia Ovi Player menu - Account/Music Account/Extend. I could have bought a 12 month extension to my existing membership for only £34.99! I didn't "need" to buy a new mobile at all! No wonder the "Comes with Music team" don't have a return e-mail address if they just exist to drive sales by telling lies!
Anyway, I already have the new mobile and the CWM activation PIN. I realise that many forum members have more desparate problems than mine, but can someone on the staff please advise me how to extend my existing membership account using the PIN and new 'phone that I have already paid for?
Tony.

Sorry, I got it slightly wrong, it's £33.99, not £34.99. The whereabouts are in my previous posting. To repeat, within Nokia Ovi Player, on the top line click on account, then music account, then on the Extend green button and the message below appears. This might only appear when your subscription is due to expire within one month or has expired less than one month ago. This is obviously from the UK music store, (GB pounds) I don't know whether it is available in other Nokia territories. I haven't tried it - I found it too late. I now have a 'phone that I didn't really want and no access to transfer my existing music collection back and forward to my old 'phone or my new 'phone. This is by following the advice of the 'Nokia music team'. New 'phone = new account = new computer.
Extend your subscription
You can buy an extension here
£3.50 1 months for £3.50
£9.99 3 months for £9.99
£17.99 6 months for £17.99
£33.99 12 months for £33.99

Question about Comes With Music in the UK

Ever since I heard about the service, I was quite interested in getting a Comes With Music device on contract, but looking for one is like finding a needle in a haystack.
Ideally, I would like to stay with O2, but they don't seem to offer contracts with Comes With Music, from what I can tell. I called their sales team four times to try and find out and pretty much got a different answer every time, although the one person who did seem to know what he was talking about gave a definitive "no".
Other than that, I'm finding it impossible to find deals. I know Orange do the 32GB X6, because a friend of mine has this contract (not that I've found anything about it online), and the Nokia site itself offers the 5800 CWM with T-Mobile. Like I said though, I'd rather stick with O2 if possible, because I've always had excellent signal from them.
So basically, does anyone have any information that may help me? I'm starting to think the reason CWM isn't doing well over here is because nobody really knows about it and because if you do find out about it, it's virtually impossible to find a contract.

Your only option for getting a CwM phone on O2 is to see what places like carphone warehouse and phones 4u have to offer.
O2 have refused to sell CwM phones directly in the past.
Instead of paying more for a CwM phone you may want to consider spotify premium instead. It's Â£10 per month and it allows you to either stream music or download for use on the phone.
The X6 32gb CwM has become quite hard to find since the cheaper 16gb model (without CwM) appeared. Originally it was exclusive to phones 4u but didn't sell well due to it's overly high price.

5800 Comes With Music - library not refreshing!!

Hi everyone, I recently got a 5800 Comes With Music phone and registered the phone within the Music Store. I don't have a PC I can use so I wanted to use the phone to download music. I managed to download a couple of tracks and they were stored in my music library when I chose the 'Refresh Library' option. However, the next batch of songs I downloaded show as complete in the 'My Downloads' section but when I go into my music library and try to refresh it, it just says '0 Files Added'. Why is this? I'm not doing anything different to what I did the first time, yet whatever I try, I can't add the latest downloads to the library. It's driving me mad!! Has anyone had the same problem? Am I missing a step - I'm literally selecting download, waiting for it to complete then going to the library and choosing refresh.
Thanks!

Hey man, yh i'm afraid i'm having the same sort of problem as you.
I've bought and downloaded new songs off of the internet and have tried to put them onto my phone with little success.
Originally I got all but 1 song off the album into my library, through bluetooth, but when i came to play them later in the day (even though they were working earlier) they couldn't find the files and therefore were useless.
I tried, when I got home, to put them on later through the applications you download through your PC (like Nokia Suite and Nokia Music) and seemed to get them on fine but when I looked for them in my library they weren't there.
It seems like they are happy for you to put it on to your phone so that you can find the file in File Manager but won't let you put it in your library.
Sorry I couldn't give you any help but I thought it would be a good idea to put my problem up on here as well.
Good Luck mate

Can't register pc for comes with music.

I've got a comes with music subscription that started in August.
I recently upgraded my pc to Windows 7 and have come to register this pc with Nokia, but I keep getting error pages (no specific message given, just an error). Do I have to wait 90 days from opening my account (which is 3+ weeks away) or is the service just down?
Disappointing and it goes to show why there hasn't been mass adoption of this DRM-ridden product.

Hi,
you can also try to recover your content from the Music Vault My Account > Music Vault. If the 'Change registered device' option is greyed out, this means that you have changed either your PC or mobile within the specified 90 days. If the application has been installed but the application updates have not been accepted, download the latest version to be sure that it is compatible with Comes With Music.
hope this answers your question..

Nokia N95 'comes with music'

Hi
I've recently bought an 8gb N95 on a contract with Orange, from phones 4 u.
I downloaded the Nokia comes with music application on my PC, and attempted to register my mobile.
It asked me to enter the pin number that came with my phone, in the 'comes with music leaflet'.
I do not have a 'comes with music' leaflet.
Does this mean I cannot get access to free songs?
It was the main reason I bought the phone!
Thanks a lot
Laura
Solved!
Go to Solution.

You presumed wrong. If you wanted the "comes with music" version you needed to ask for it as not all retailers sell it. The nokia website shows both versions of the N95 8GB.
The N95 8GB has been available for over a year now but the "comes with music" package has only been available for a month or two. Most retailers don't sell the "comes with music" version due to it being an older model and more expensive than the standard version.
They won't be able to give you the pass code as the "comes with music" version is more expensive (approx £50) to cover the music licenses.
I believe the only network that is doing the "come with music" version on contract is 3.

Comes with Music - Expired 3 days into 365 days

We received a X6 32 with 1 year free Comes with Music
On going back into the Music store it asked me to register the PIN again, only to be told that although I have 362 days left, the PIN is not longer valid
I fear this could have come about from us putting another SIM card in the phone.
Could this be the reason, and what is the solution?
Solved!
Go to Solution.

I registered when it had the other sim in.
Problem was the sim (new sim) with new phone took so long to be activated, (took 5 days !!) that I tried my sim from my Blackberry (the X6 is my wifes) to see if the actualy phone worked. During that time while I had my sim in her phone, I tested "Comes with Music" and downloaded a few songs (successfully)
When her sim eventually came active, we tried downloading songs again, and was then asked to register again. And then encountered the problem.

5130 nokia comes with music & ovi recognizing prob

Hey!
I just bought nokia 5130 xpress music with nokia comes with music. I followed instructions, installed ovi software etc, but when it comes to nokia comes with music thing, it shows the help for it (turn on phone and put usb cable to usb drive etc), but when i connect phone and press continue, it just refreshes the page, so i think it means that ovi doesn't recognize my phone. PC recoqnizes phone itself as USB Device USB Phone Parent in Wireless Communication Devices category and on location it says : 0 (Nokia 5130c-2). So what I should do to make ovi recognize my phone? I consider myself as advanced user so this is very frustrating .
and i have tried this:
http://www.nokia-asia.com/search5/display.jsp?wsid=1002&caseid=FA118178_en_US
ps. And of course I have tried reinstall everything and booting everything etc.
Thanks in advance!

http://allwaysync.com/download/allwaysync-11-2-2.exe

Comes With Music - Download Failed

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