Comment on the oleophobic screen coating

http://gizmodo.com/5302097/giz-bill-nye-explains-the-iphone-3gss-oleophobic-scre en
I don't have the 3GS but wonder if the coating scratches easily?

yeah man. take it from me. I love naked iphones, but i hate scratches. The first is always hard to handle. Its like getting an oil stain on your favorite shirt. The oleophobic screens do show a little smudge, but one wipe wipe with a cotton cloth wipes the screen clean with new solvents.

Similar Messages

What are safe cleaners for the oleophobic screen?

I understand that Apple has said not to use solvents, ammonia, abrasives or basically anything other than water on the 3gs screen. I was wondering what a cleaner based on a very diluted glycolic acid might do to the screen. I have a screen cleaner like this, and before using it was wondering how easily the new screen damages. I have not yet found any thread that explains how sensitive the oleophobic coating is, nor one that explains the chemical reactions that might happen with the coating. Calling any chemists, or anyone that has experience with this sort of thing. Thanks in advance, any input would be appreciated.

According to the iPhone 3GS User Guide, page 45:
http://manuals.info.apple.com/enUS/iPhone_UserGuide.pdf
Ignore this information at your own peril. If you were going to use an acid-based cleaner, I'm not sure why you wouldn't just use a weak solution of vinegar. If you are going to destroy the screen, why spend a lot of money?

Is the oleophobic screen on the iphone covered on warranty?

keep it short and simple
i have an iphone 4
the oleophobic coating has pretty much rubbed off and no longer provides any smudge protection
scheduled a genius bar appointment tomorow
will they replace it do anything about it? or is it a lost cause

I'm actually wondering the same thing, as mine seems to have reacted with something and has resulted in my screen being covered in weird dots that won't rub off. Let me know what they say tomorrow atyour appointment, I'm very curious and am thinking of taking mine in this week too.

Dose anyone make an oleophobic film to protect the oleophobic screen on 3gs

Sounds like a joke I know, but hear me out first.
I love this new screen, it's now the first time I've gone without a screen protector. I've always been really cautious and now I can't resist how beautiful the screen looks and how the oily smudges are greatly reduced.
BUT
I've read that this screens 'oleophobic' agent can be rubbed off or loose it's smudge resistant properties over time.
SO
Could a company actually produce a oleophobic screen guard for this phone.? Or has anyone? I know the antiglare films reduce fingerprints, I've used them, but I hate the downgrade in screen quality. I'd much prefer a clear film that can do what the 3gs screen dose.

I bought the screen protectors from the Apple store for my iPod touch. It was when they first came out, and they were $15 for a front and back!!! They were a matte finish, and didn't fit well. I was really annoyed. I found some on eBay for $1 with free shipping and they were a glossy finish, so they really brought out the colors of the phone, but still reduced glare. It was the best $1 I ever spent. I will be buying them off eBay again.
http://cgi.ebay.com/3x-Screen-Protector-Film-Cover-for-3G-iPhone-clear-newW0QQitemZ280359582527QQcmdZViewItemQQptZPDA_Accessories?hash=item4146bbbb3f&_trk sid=p3286.c0.m14&trkparms=65%3A12%7C66%3A2%7C39%3A1%7C72%3A1234%7C293%3A1%7C294%3A50

How long does Oleophobic Screen last?

I just bought a new 3GS phone for 2 days. I discover that the screen is free from finger prints whereas the black rear case is full of finger prints. It seems the new oleophobic coating is really workable. I have not bought any screen protector yet but I ask myself what is the point to buy it. The screen protector must deteriorate some degree of touch screen performance. However, I am doubt how long a coating can last! Can some experienced users share usage experience with me. Thanks!

Ray Li1 wrote:
I just bought a new 3GS phone for 2 days. I discover that the screen is free from finger prints whereas the black rear case is full of finger prints. It seems the new oleophobic coating is really workable. I have not bought any screen protector yet but I ask myself what is the point to buy it. The screen protector must deteriorate some degree of touch screen performance. However, I am doubt how long a coating can last! Can some experienced users share usage experience with me. Thanks!
I have had my 3GS since Sept 2009. I gets some heavy use (but careful and not roughly handled) and sometimes with sweaty fingers when I am in the gym and use my iPhone 3GS in a sports armband. The finger marks wipe off just has easy as they did on day one.
The Oleophobic screen coating should last a while, and I would be very surprised if it wore off within 12 months or even longer come to mention it. Every day touch screen use should mean the coating should last for years in my opinion.

Is it possible to display a tag at the selection screen in the output.

Hi all,
   When you go to se38 and in the program editor screen, at the bottom right end of the screen you find a value called NUM and when you place your cursor on that it displays a tag that says "Num Lock Mode. Double click to toggle."
   My query is, when i execute a report it takes me to the output screen that has a parameter, here i want to display a tag, say "enter the record as it is in the database". Is it possible to have such an option.
   If you'll are wondering why I'm looking for such an option it is just to make a report that can be understood by many.
P.S: Not only on the NUM field the tag is available. Even on tools like activate display and so on.
Regards,
Narayanan Chandran.

If it's a report program, use a comment in the selcetion screen for information of the user as shown below.
* Information
SELECTION-SCREEN BEGIN OF BLOCK b1 WITH FRAME TITLE text-003.
SELECTION-SCREEN COMMENT /1(60) text-004. "Text containing the information message
SELECTION-SCREEN END OF BLOCK b1.
If you are using a module pool, you can create a tooltip for the element as suggested.

X300 - how's the LED screen?

I've seen a bunch of comments and reviews of the X300. But I've seen little to no comments about the new screen technology. If I'm not mistaken, the X300 is backlit with LEDs rather thn the standard TFT( backlit with flourescencent light). For those who have both, what's the X300 screen like? It would be great to have pics side by side of both screens on both the lowest and brightest settings -I guess that's asking too much... any comments on the screen appreciated. LED in principle allow for greater range of brightness control. Thanks. I don't think i've seen specs on the X300 either.

i haven't seen any reviews comparing screens side-by-side with other models. i'd offer to help but my X300 is still in transit.
if you haven't seen any specs on the X300 then the following should help:
X300 data sheet (PDF)
X300 spec sheet for topseller models
X300 introduction page
X-series feature page, comparison page, gallery page, and awards page
X300 video tour
Message Edited by erik on 03-20-2008 11:40 AM
ThinkStation C20
ThinkPad X1C · X220 · X60T · s30 · 600

Has anyone tried the Zeiss Screen Eraser on their iphone 5?

Carl Zeiss company is known for fine optical gear. When I tried locally to find a flat-weave microfiber cloth for cleaning my iPhone 5, all I could find was a kit with the cloth and a Zeiss Screen Eraser, made for cleaning LCD screens and touch screens. The Zeiss Screen Eraser contains a soft sponge moistened with a solution that does not contain alcohol or ammonia. The pictures on the package show what looks like a Kindle or iPad, a Blackberry-type phone, and a laptop. So far I have resisted trying it on the oleophobic screen of My iPhone 5, using only the microfiber cloth, which by the way is high quality, which you would expect from Zeiss. I would very much love for Apple to test the Zeiss Screen Eraser and see whether it is safe to use on iPhone screens. In the meantime, has anyone in the community been brave or foolish enough to test it themselves? Thank you.

Here's what Apple recommends:
http://support.apple.com/kb/ht3226#iphones
Especially this part:
Keep liquids away from the product.

Associate the comment with the button

hello experts:
I have a problem: do you know how to associate the comment with the button. In Selection Screen, the FOR FIELD is used to associate the comment with the PARAMETERS and SELECT-OPTIONS, but it doesn't work for button.
SELECTION-SCREEN BEGIN OF LINE.
SELECTION-SCREEN PUSHBUTTON 31(57) butt USER-COMMAND rfsh MODIF ID y07.
SELECTION-SCREEN COMMENT 1(30) text-802 y07 MODIF ID y97.
SELECTION-SCREEN END OF LINE.
wrong:
SELECTION-SCREEN BEGIN OF LINE.
SELECTION-SCREEN PUSHBUTTON 31(57) butt USER-COMMAND rfsh MODIF ID y07.
SELECTION-SCREEN COMMENT 1(30) text-802 for field y07 MODIF ID y97.
SELECTION-SCREEN END OF LINE.
Thanks in advance.
Bob

SELECTION-SCREEN COMMENT [/]<pos(len)> <comm> FOR FIELD <f>
MODIF ID <key>.
This statement writes the <comm> comment on the selection screen. For <comm>, you can specify a text symbol or a field name with a maximum length of eight characters. This character field must not be declared with the DATA statement, but is generated automatically with length <len>. The field must be filled before the selection screen is called. You must always specify the <pos(len)> addition. Only if there are several elements in one line, can you omit <pos>.
The text <comm> will be displayed, starting in column <pos>, for a length of <len>. If you do not use a slash (/), the comment is written into the current line; otherwise a new line is created.
You use FOR FIELD <f> to assign a field label to the comment. <f> can be the name of a parameter or a selection criterion. As a result, if the user requests help on the comment on the selection screen, the help text for the assigned field <f> is displayed.
The MODIF ID <key> addition has the same function as for the PARAMETERS statement. You can use it to modify the comment before the selection screen is called.
Check the Example
SELECTION-SCREEN BEGIN OF LINE.
SELECTION-SCREEN COMMENT 10(20) TEXT-001 FOR FIELD PARM.
SELECTION-SCREEN POSITION POS_LOW.
PARAMETERS PARM LIKE SAPLANE-PLANETYPE.
SELECTION-SCREEN END OF LINE.
Kanagaraja L

Can you special order and iPhone without the oleophobic coating?

I know the old iPhones and iPods did not have an oleophobic coating on the screen. Alas, now all of their products have an oleophobic coating, which I am allergic to! I need to get a new phone and was hoping to switch to a smartphone, but yeah. Does anyone know if there is a way to special order a phone without the oleophobic coating?

No.
Apple (and no one else) can not assist (with serial number or iCloud) in finding a lost or stolen iPad.
Report to police along with serial number. Change all your passwords.
These links may be helpful.
How to Track and Report Stolen iPad
http://www.ipadastic.com/tutorials/how-to-track-and-report-stolen-ipad
Reporting a lost or stolen Apple product
http://support.apple.com/kb/ht2526
What to do if your iOS device is lost or stolen
http://support.apple.com/kb/HT5668
iCloud: Locate your device on a map
http://support.apple.com/kb/PH2698
iCloud: Lost Mode - Lock and Trace
http://support.apple.com/kb/PH2700
iCloud: Remotely Erase your device
http://support.apple.com/kb/PH2701
Report Stolen iPad Tips and iPad Theft Prevention
http://www.stolen-property.com/report-stolen-ipad.php
How to recover a lost or stolen iPad
http://ipadhelp.com/ipad-help/how-to-recover-a-lost-or-stolen-ipad/
How to Find a Stolen iPad
http://www.ehow.com/how_7586429_stolen-ipad.html
What NOT to do if your iPhone or iPad is lost or stolen
http://www.tomahaiku.com/what-not-to-do-if-your-iphone-or-ipad-lost-or-stolen/
Apple Product Lost or Stolen
http://sites.google.com/site/appleclubfhs/support/advice-and-articles/lost-or-st olen
Oops! iForgot My New iPad On the Plane; Now What?
http://online.wsj.com/article/SB10001424052702303459004577362194012634000.html
If you don't know your lost/stolen iPad's serial number, use the instructions below. The S/N is also on the iPad's box.
How to Find Your iPad Serial Number
http://www.ipadastic.com/tutorials/how-to-find-your-ipad-serial-number
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
 Cheers, Tom

I took off my screen protector, and it left bubbles in the actual screen! How do I get rid of them?

I put on the screen protector and noticed it had some bubbles so I peeled it back to fix it. Well, what I though was an air bubbles in the protector, was a bubble in the screen!! This WAS NOT there before. How do I get rid of the bubble that is in the iphone?
Thanks!

zinkiew,
Why don't you go to the "Screen Protector Mfg" web site and see what they say about removing the residue mark. Most all S. P. sites have a section on how to clean the screen when you take the protector off.
That said have you tried a damp soft cloth?
You can also try a piece of "Scotch Tape"... press the sticky side of the tape on the bubble mark and then lift it off. You may have to do it several times to get it all.
Their may be some solvents like alcohol that will remove the mark if it is glue residue from the protector. But make sure you check with Apple before you use any solvents. Some solvents may attack the Oleophobic coating on the iPhone screen.
You can also Google for a solution to your problem. I have seen several "How to" articles to deal with the issue you are having.
Just so you don't do something to make things worse I will repeat my caveat - Check with Apple before you use anything but a damp soft cloth.

Is using a front screen protector film on iPhone 4 oleophobic screen ok?

Just wondering if anyone can confirm 100% if using a film from bestskinsever or zagg will harm the oleophobic coating on the screen. It seems to be in contention either way. Is this fact or myth?

I tried the Zagg (made by Invisishield) and really did not like it at all. Apple sells PowerSupport products, probably because they are well made and are dry mount. And unlike Zagg, they look good the moment they're installed and need time to cure, or get bubbles out. But, there are load and loads of people who have Zagg films on their iP4 and I haven't seen one thread or post that claimed it hurt their screen in any way......

Why is it that over 60 Complaints have been made to verizon about the razr screen cracking, and there is still no known issue ? Any answers Verizon?

I have taken the privilege of reposting several comments about the droid Razrs MANUFACTURE DEFECT!!!!!! I have highlighted what I felt where key points in each statement. I hope and entice any one with a similar problem to post your story so Verizon will see this is a "KNOWN PROBLEM"... My questions to Verizon are, when does it become a known problem? What does the consumer have to do to convince you, that we are not all liars.. and Is it impossible to think the producer can make a mistake?
Ms.H says:
May 2, 2012 at 5:16 pm
I have had my phone less then a month and now there is a crack running vertically between two points of contact, starting at the exact point where my thumb grips on the left side across to the point where my pinky grips on the right side. I made a phone call last night, set my phone down and out of nowhere a crack appeared on the phone. I have been researching the problem and found out it is much more common than not. Verizon will not do any thing to help and I am not willing spend $100 on an insurance claim for what I believe to be a manufacture defect. They need to take ownership! This is a Known problem!
I am currently fighting to prove my phone had a manufacture defect. I am sending it in to motorola accompanied by my own testimony also with links and statements of other people I found online with the similar problem. I have also contacted Corning asking them if their is any truth behind the articles I read, stating that due to the cutting process of the glass it automatically has microscopic fractures on the edges which are prone to crack with pressure on the sides. (Which ultimately would be a manufacture issue!) They should respond within 24 hrs. They will either tell me yes there is truth, They cannot comment, or they might not respond. But I thought it was worth a try, especially to have certified documentation when confronting Motorola who claims to have never heard of this problem… As they tried to tell me today! This is a very frustrating situation and I am tired of Verizon and Motorola always passing the blame onto the consumer. One of Motorola’s sales pitches “THIN NO LONGER MEANS FRAGILE” if thats the case back it up!
Posted on Mar 20, 2012
I had some happy news about 3 weeks ago, when I finally gave up on my Droid X and got a Droid Razr Maxx. I love the phone and the battery life. It actually lasted all day which is awesome considering how much juice smartphones need to stay smart. I sent the old X into the Best Buy shop to be discombobulated and returned. I had my new Razr Maxx for about 2 weeks when the unthinkable happened. A mysterious screen breakage.
I don’t believe most people when it seems obvious they are lying, but after having this happen to me, I now believe most people when they say they don’t know how their smart phone screen broke. These things must be fragile, so it is user beware regarding breaking the Razr Maxx screens. My story is as follows:
Checked the phone for messages/emails before leaving for work. Chilly morning. Go to work. Get out of vehicle. Phone rings while walking to work, and when I get it out it the screen is smashed and broken. I sent it to Motorola and they won’t cover it. They sent it back. It’s a shame the Gorilla Glass more resembles candy glass. I thought I was going to have a long lasting affair with the Razr Maxx and then this happened. If you have had something similar happen, please leave a comment here and hopefully we can prove a trend of the screens failing without abnormal wear and tear.
Lucky for me I have the insurance again on this phone and my Droid X is back and functioning properly while I deal with this new ***. Anyone that gets a smart phone without the insurance is a fool. These things can’t even last through being removed from a pocket.
If you try to send it in to get fixed, please reference this post so they know that this isn’t an isolated incident.
PS – the comments problem is now fixed, so fire away.
60 Responses to “Droid Razr Maxx – Broken Screen”
1.
Andrew Carpenter says:
March 22, 2012 at 3:08 am
I just had a similar situation happen to me!! I have had the Razor Maxx no more then three days…when I noticed this afternoon my screen was cracked!! Not only is the screen cracked, it’s cracked in four areas!! Now, I’m a person who takes extra special care of my phone not to drop it or be rough with it & I get all necessary protective accessories with my smart phone investment. My phone is so new, I am still waiting for the protective accessories to come in the mail!! All I know is my phone was in my car in a GPS holder, I drop off some of my clothes to the dry cleaners & low & behold while driving back I notice my screen is cracked in multiple areas!! Iwent to Verizon to argue my case that I didn’t do anything abnormal to cause the screen to be cracked. They said their was nothing they could do!! I was planning to call Motorola tomorrow, but after reading this post that may be futile. I just can’t believe that this “Kevlar Gorilla Glass” cracked like peanut brittle!! Of course I have insurance on this phone & I can file an insurance claim & get another phone, but I believe I shouldn’t have to pay for something that I didn’t cause!! I really think their has to be some sort of defect with the glass for this phone…
2.
Johnny Z says:
March 22, 2012 at 9:05 am
Our only hope is that everyone with this problem leaves a message here and we can take it to Motorola as proof that their phone is defective and it isn’t abuse that caused the screens to crack.
Sending the phone back to Motorola will just cause you to be without it for over a week.
3.
Andrew says:
March 23, 2012 at 11:04 am
I just switched from X2 to Droid Razr yesterday. Today was my first day carrying it. Had it in my back pocket while walking on the production floor. Apparently bending down was too much flex for it. Didn’t notice it until just now. So mine lasted approximately 3 hours before breaking. Sucks since I really like the Razr. I don’t want to go back to 3G, but at least my X2 was robust.
4.
Johnny Z says:
March 23, 2012 at 12:53 pm
@ Andrew
That really stinks man. Hope you have the insurance. And really, if a phone can’t handle being in a pocket what good is it? I do really like the phone, but hate it’s brittle nature and can’t recommend it unless they fix that aspect of it and take care of customers that are getting hosed like us.
5.
Steve K says:
March 24, 2012 at 12:51 pm
Just received a droid Maxx yesterday and one large crack from top right down the entire screen to the bottom in less than 24 hours. It is my sons. Not exactly sure what happened but he said it wasn’t dropped or anything. He had the original droid for over 2 years w/o any issues. All my other 5 droids never had trouble, droid 1, droid 2 global and droid 3′s.
6.
Johnny Z says:
March 24, 2012 at 9:49 pm
I’m getting one person a day leaving comments about similar situations here. But of course, it couldn’t be Motorola that is wrong here, it has to be the lying customer base abusing their faultless equipment.
7.
Alindner says:
March 26, 2012 at 9:39 am
I had my Maxx for barely a month, most of which was it still in its box as i hadn’t transitioned over to it. I’m not sure if the “Cracks” in my phone are the same as all of you sound like its a visible crack. Mine i noticed is when the phone has light coming through from the back (such as when the flashlight app is on) i see a cluster of cracks in the top left corner and then additional cracks/marks throughout the screen. I went to verizon and they tried to tell me that its the type of screen that it is and the they had seen it before….which is crap since there is no logic to that and my brother has a maxx as well without this issue…sounds more like bad manufacturing.
8.
Andrew says:
March 27, 2012 at 1:25 pm
Update on my phone – turns out it is the actual video screen that is cracked, not the gorilla glass. So you can’t feel any of the cracks, but the screen still doesn’t work. The phone is still functioning, but there is no way to interface with it. Since mine is purchased through my corporate account, it may be replaced at no cost. However, if so, I imagine that will not be the norm.
9.
Alanna says:
March 28, 2012 at 1:31 pm
Ive had my Razr Maxx for a month. I have the Otterbox protector on it. It just dropped on the ground and the entire face is shattered. ugh. I just switched from the Droid 2. I dropped that sucker almost every day and the screen NEVER cracked.
10.
Chris says:
March 28, 2012 at 9:43 pm
I have had my Maxx for exactly two months to the day when I was sitting eating lunch when my phone fell off of my lap onto the floor. I pick it up to find a hair line crack on my screen which no longer functions. (I had a screen protector and a phone case on my phone while this had occurred) Luckily I had insurance. I have called Motorolla and got nowhere and the best reccomendation that Verizon could give me was to call Asurion. My previous phone was a Motorolla Devour which is ancient. I’ve had it for roughly 4 years and dropped countless times. I don’t understand how the screen on a 4+ year old phone is alot tougher/better than the supposed “upgraded” glass screen.
11.
Larry says:
March 29, 2012 at 5:36 am
Mine cracked and went blank yesterday (3/21/12) for no apparent reason other than having it in my pocket. Thought this was supposed to be a tough phone. Don’t have the insurance since I am not rough with my phones and over 15 years have never damaged a phone. Guess I’m screwed.
12.
Gary says:
March 29, 2012 at 3:08 pm
Ok. Add me to the list. Got the Razr Maxx for my son and the screen lasted 4 DAYS! Now it has a nice crack across the middle. No abuse. I know for certain he does baby his phone and really loved this one. Now he’s heart-broken. Whole family has various Motorola Droids. None have had any problems. 4 days? Didn’t get the insurance since never really needed it before. To say I’m angry is an understatement.13.
kim says:
March 29, 2012 at 5:25 pm
I too am having the same problem. I have had my new droid razor maxx for only 13 days. I woke up this morning, turned my phone on and saw multiple cracks all over the glass screen. I did not drop it, sit on it or hit it on anything. I went to Verizon wherein they told me I must have done something to cause the cracking of the phone and that all I could do is file an insurance claim (which I have) and pay MORE money on top of the $300 already paid for another replacement phone. I would be more than happy to do that if it was in fact MY fault but it wasn’t. I take care of my personal items and seeing that it isn’t even 2 weeks old I do not feel it is right to make me shell out even more money for an obvious manufacturer’s defect. I have contacted Motorola about their gorilla glass and can only hope that they will rectify this issue. I have been a loyal customer of Verizon and find it very disheartening that they would not fix or replace the phone at no cost to me. I had the original droid for over 2 years with absolutely no problems. Clearly, there is a problem with the manufacture of this phone if so many of us are finding ourselves on this website writing about the same issue.
14.
Johnny Z says:
March 29, 2012 at 10:31 pm
If you guys get anywhere with Motorola regarding the broken screen issue please let us know. Until then, I suppose we can continue to stockpile similar happenings here and then try to move forward as a group. Power in numbers, and thanks for sharing everyone.
15.
kirk says:
April 1, 2012 at 2:24 pm
Ive had the razr maxx for six weeks. While using the phone, i ended a call. Pressed the homepage button and the glass shattered in my hand . The phone has never been dropped, impacted by anything or otherwise misused or handled roughly or improperly. Ive taken the phone to 3 different Verizon stores and got the same replies that ive aeen written here. I also contacted Motorola and got a very unwelcome runaround. I sent them an email today demanding contact information for the president of Motorola. I have insurance and have filed a claim only to be told by Asurion they have no razr maxx’s in stock and i will have to wait. This has been a circus! I have insurance in case of accidental damage. This was not accidental damge, its a manufacturer defect in the glass. I was treated so poorly by Verizon and Motorola that i will now not let this go. Why should i have to pay an insurance deductible six weeks after i bought an already expensive phone because of a manufacturer flaw? When i get my new phone i will be happy to send this phone to someone who can forensically identify what ive told motorola and verizon. The glass shattered through NORMAL use.
16.
Cath says:
April 2, 2012 at 8:20 pm
Got my Razr Maxx 6 weeks ago. Dropped it yesterday and the screen shattered. I don’t have insurance as I have never damaged a phone before. My prior phones have all survived my 8 year old as well. Seems really questionable that this product is so delicate. I got no where with the store in when questioning the quality of this phone.
17.
Jordan S says:
April 2, 2012 at 9:39 pm
Same story. I baby my Maxx and have never dropped it. I was driving and set my phone on the passenger seat (it did not move). I get home, put it in my pocket and go inside. Take it out a few minutes later and the LCD screen had cracked (not the glass) near the SIM card slot. Only thing I can think of is I put some pressure on it when I put it in my pocket but nothing more than what I’d consider normal. If you didn’t get the insurance Verizon just did open enrollment on their website for anyone who still wants it. I don’t know if it ended yet.
18.
Jimmy says:
April 3, 2012 at 1:33 am
I have had my maxx for 6 weeks. I protected it with an otter box case, but only to be disappointed when it feel from my work desk on to CARPET and shattered my screen. Called Motorola got nothing accomplished they really don’t care about their customers. And Asurion has been trying to get me to down grade it seems like to me this phone was put on a pedelstal for its greatness when it was cheaply made not great screen wise. Never had this problem before with any my other droids smartphones. I am highly disappointed, and very angry. I really hope the problem with this phone reach the right source to escalate it so that something can be done about it.
19.
Clancy says:
April 3, 2012 at 4:02 pm
Got my razr maxx. dropped it ONCE on carpet and it shattered the entire screen. major cracks everywhere. spend 300 bucks plus now repair because i didn’t get insurance. unbelievable. I feel you all.
20.
Adam Stanner says:
April 4, 2012 at 12:34 pm
I had the same thing happen to me. I have the original Droid Razr. I have had it for a little over 3 months. It was sitting on my kitchen counter when I noticed a crack in it. It has NEVER been dropped. There is a small parabolic crack right over the SD/SIM card door that can be felt, and another from the top edge of the SD/SIM card door across the face that cannot be felt. Everything still works though. It seems to me that the SD card door is the weakest part of the frame and the phone probably flexed there slightly cracking the glass. I guess gorilla glass and kevlar don’t mean a thing. I otherwise love the phone but if it can’t stand up to VERY gentle handling I don’t know what to do. I do know that my next phone will NOT be a Motorola/Google debacle. I am all about open source and the Android OS but the OS doesn’t really matter if the hardware can’t stand up to LIGHT everyday use. It is a shame when my last phone, yes up until a few months ago, was the original Razr flip phone. That thing was awesome. I have carried an Apple iPod around without a case for two years and it has not a single scratch on it. Guess my next phone will be an Apple iPhone 5 LTE or whatever name they decide to give it.
21.
Janet says:
April 4, 2012 at 6:40 pm
I have had my Razr MAXX for almost two months now. I put Pandora on jumped in the shower, got out of the shower to discover my screen was cracked from the inside. Phone is now completly useless. I also called Verizon who claims they have NEVER heard of this issue…Even though it happenend to my brother in laws phone the day before. He was within his 14 day window so his was replaced. I now have to go through insurance claim..kicker line is they want me to take a down grade as well…they say they dont have a phone to replace it with. Why do i pay insurance then? Dealing with Motorola as well, but they are acting the same way as Verizon. I was upset to pay my deductable after all the money I already paid, but my thing is, are we gonna have to pay 99.00$ every two months?
I seen on another blog that whats happening is the phone gets hot from NORMAL useage…due to the size of the Razr and MAXX the battery swells and creates pressure causing the screen to …yup you guessed it CRACK…so irritating.
22.
Johnny Z says:
April 4, 2012 at 9:08 pm
@ janet
That is interesting. The phone battery expands when hot and it has nowhere to expand to…??? I wonder if not having any way to remove the battery without tearing it apart makes that happen more…
23.
Dave says:
April 5, 2012 at 12:03 pm
Dropped my RAZR MAXX last night at home. It hit my soft shoe and the carpet. When I picked up the internal screen was cracked/smashed in multiple places. In the first week or two I had it, I had actually dropped it in a parking lot. A little nick on the corner, but fine. When I drop it on something soft, the screen shatters. The external gorilla glass is fine, but internally it looks like somebody beat it on a rock. Definitely an issue.
24.
Charlie says:
April 5, 2012 at 12:52 pm
Had my phone 2 hours, never dropped. Screen cracked on inside. Verizon store says physical damage cannot replace. Are they kidding me? Had it in pocket so I must of sat on it is what the guy said. I’m at store right now writing this from a display phone, I’m so fikg ****** . Had my Motorola x for years never had a problem. Don’t buy this phone, obvious corporate Motorola rushed this phone to public.
25.
Chris says:
April 5, 2012 at 2:50 pm
Had phone 5 days, nothing happened to it. Finished a call, put phone on counter and screen cracked. Verizon says can’t replace and have to pay insurance deductible because it’s damage not a defective product. Motorola says 5-7 business days after they send a label (up to a few weeks without a phone??) to determine IF it was defective or damaged. Then defective phones are repaired–”we don’t exchange products” What a racket!
26.
Jerry says:
April 7, 2012 at 4:17 pm
I had my phone 1 week and I dropped in from about 2 feet and the screen was shattered in 2 places. Very cheaply made screen for sure.
I have dropped many other phones with no problems
27.
James says:
April 8, 2012 at 11:04 pm
wow, guess Im not the only one,huh. I was so loving this droid for three days, but I dropped it. I could have dropped a drinking glass 1.7′ to the dirt would not have broke,, this thing shattered, done, completely over. Didn’t get insurance,,lol dam.
Didn’t get insurance because had last two droids til contract ran out got free upgrade, thats two year per phone without a scratch this max looks like I taped a few firecrackers onto screen and blew it up. Maybe they need to design a replacement we can just snap a new one on ourselves for 10 too 20 bucks and we all would be mo happy:)
28.
Mike says:
April 9, 2012 at 8:12 am
Yesterday, I got a phone call at an irritating time and kinda smacked my phone with my fingers and it slightly cracked something inside. The screen is blank and won’t come on. I can’t believe I broke it with the tips of my fingers.
29.
Aaron says:
April 9, 2012 at 9:15 am
Mine is already broken but if someone had a video of it charging every time they might catch it breaking on its own. Publish that and save us all.
I never dropped my Maxx and does not show a single scuff, I believe the screen broke from internal pressure from a hot li-po battery.
30.
Jeff says:
April 9, 2012 at 8:11 pm
I had my phone for four days. It fell out of my pocket while having lunch. No crack then. Had a long phone call later that night, when I was done there was a crack in the glass. Verizon wouldn’t do anything.
31.
Todd says:
April 10, 2012 at 10:27 pm
My son had this phone 6 weeks dropped it the glass shattered. Luckily we had insurance on the phone, got a replacement less than a week ago, dropped it on the carpet tonight and the glass shattered. Called Verizon and they said they have had no prior complaints of glass breakage. The Gorilla glass obviously isn’t what they say it is! Just a piece of JUNK!!!! Don’t waste your money!!!!!!!
32.
Chris Jacobs says:
April 11, 2012 at 2:19 am
Had my maxx for about two Weeks, woke up today to a cracked screen. About five min ago as I was holding it on Facebook I heard and felt it crack again! I haven’t dropped or banged it around at all.
33.
miriah overbey says:
April 11, 2012 at 9:55 pm
I too, have had similar problems. My phone just mysteriously cracked. I’ve never dropped it, and it has an otter box…and it still cracked. Bunch of crap. :-(
34.
krista says:
April 13, 2012 at 1:35 am
I had my new Razr for eight days when I noticed a crack in the screen. The crack goes all the way thru the glass to the bottom of the phone. I did not drop the phone or do anything that would damage it. I was taking extra special care with my new phone. I contacted customer service via email. They told me to get insurance and then file a claim. I did that and of course the claim was denied because the damage occured before I got the insurance. It is an unethical business practice for Verison Customer Service to have told me to do that. After getting the insurance, filing a claim…it was outside the 14 days I had to return the phone. The first service rep I spoke to should have told me to return the phone right away, instead I was told to file an insurance claim. I have emailed with 4 different service reps from Verizon and they keep suggesting I file a claim even though I have explained that I did file a claim and was denied. I am very disappointed with Verizon’s customer service.
35.
Amy says:
April 13, 2012 at 5:15 pm
On April 11th, I followed my normal morning routine. I removed the phone from my end table and its charging cable, and placed it in my purse. I then walked from my home, approximately 50 – 75 feet to my car. When I arrived at my car, I placed my purse on the passenger seat, and got into the car. Upon removing the phone from my purse to make a call, I saw that the screen had a small crack in it. The crack begins/ends right at the location of the power button, which must be pressed each time that the phone is to be unlocked/activated for use. I state this simply because it could be considered a ‘stress’ point, and perhaps have some bearing on how the phone may have been damaged. It should also be stated that this same routine had been followed for the previous 7 days since I purchased the phone. The phone was not being subjected to any treatment that would fall outside of what one would consider normal use. This is the same routine I have followed for years, with several other phones, including a BlackBerry Curve and a Sanyo Katana. Each of which I maintained service on for approximately 2 years, to the best of my recollection. I mention each of these phones specifically because unlike most ‘clamshell’ style phones, the Katana has a small exposed screen and the Blackberry has a fully exposed screen. Neither of them have any cracks to their screens, and even the scratches to them are minimal. This Motorola Razr phone is advertized to have ‘Gorilla Glass’ which while not unbreakable, is supposed to withstand quite a bit of stress. One website (I believe Corning or Motorola) indicates that the breaking point is around 121 pounds of pressure. I believe that there was a defect in this single particular piece of equipment (that may or may not be a singular incident) that caused it to break under normal use. It is also my belief that even if there is no current record of a ‘known issue’ with this product, it stands to reason that someone has to be the first to have the problem before it becomes a known issue.
36.
lane says:
April 13, 2012 at 9:07 pm
Phone falls from car seat to car floor..carpeted, 18 in fall , screen cracked! Unbelievable! ! ! ! ! !
37.
Cameron says:
April 14, 2012 at 12:54 pm
Had this phone since early February. It is the best phone I’ve ever had. It has survived absolutely horrible drops. down stairs, onto solid concrete (multiple times, I work in a warehouse.) It has been stepped on. It has been rammed or bumped into table edges while in my pocket (glass facing out). Not a single time did it crack. I went to band practice last night and it was sitting on my guitar bag. I put it in my pocket to go home, then I pull it from my pocket after I get home and the gorilla glass (NOT THE LCD) is cracked right next to the earpiece. It is shattered and there are cracks leading down the screen.
I called Motorola. They want $160 plus tax, which makes it $177, plus shipping to and from Texas. No doubt going to add it up to $200. That is 2/3rds of what this phone cost me. Called Verizon, no help, they were surprised that the actual gorilla glass shattered. I did tons of research on replacing the screen. Most of the time you need to purchase the digitizer (gorilla glass screen) AND the LCD. If you are really skilled and have nimble fingers and a clean work environment, I have learned you can replace just the digitizer. But it is pathetic that the gorilla glass had a nasty shatter, not crack, but SHATTER and the LCD works fine.
I have called numerous cell phone repair places. And they have given me the estimate of $220-250. This is absolutely ludicrous. I might as well buy a new one. Be this a warning to all people who buy this phone. This phone is amazing, when it works. But please do NOT skip out on the insurance. The most you will have to pay with it is $100. Do not make my mistake. Do not rely or trust the Gorilla glass.
Motorola is so very much designed to scam its customers. Physical damage voids the warranty. Are you kidding me? The most common problem, voids the warranty. And it must always be the customers fault. No, nothing goes wrong in manufacturing. Nothing. I will suck it up and probably use it with the cracked screen until Motorola gives me a better offer or I just cant stand it anymore and just get the f***ing repair. It makes me grit my teeth that Motorola offers the lowest price on screen repair.
38.
John says:
April 15, 2012 at 8:02 am
My 3-month old Razr screen cracked (never been dropped) when I had the audacity to press the lower left button with right hand while holding in my left. Apparently, the “Gorilla glass” is not designed for the rigors of, you know, using the thing like a phone and pushing buttons. Store basically called me a liar and told me not to bother sending it in, they’d send it back. I plan on a claim (probably arbitration, since they usually make you sign away your right to sue). I’ll see how it goes. This phone felt for three months distinctly like a beta version they rushed to market in time for holiday shopping season.
39.
John says:
April 15, 2012 at 3:35 pm
As a follow up to my prior post, the Verizon agreement says you can either arbitrate or pursue in small claims court. There is a dispute resolution form on verizon’s website you can use to initiate the process. I’ll try to come back and weigh as I navigate the process with thoughts/issues.
40.
Kereen says:
April 16, 2012 at 9:31 pm
I’ve had this phone for just over two weeks. I was pushing some icons up to trash and the screen cracked – I now have a nice thumb-sized crack near the power button. As with everyone else, Motorola and Verizon decided there was nothing they could do other than charge me more money. Glad to know that the $$$ I spend on a cell phone account means nothing to them.
41.
chupper says:

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

I want to stream itunes movies I've bought on my ipad air to my lg smart tv. From the 'Home' screen of the lg, there is no itunes app shown that would somehow let me share info with my ipad air. Has anyone the answer. Am I missing something here?

I have an lg smart TV. I also just bought an apple ipad air,Wi-Fi Cellular 16GM I've signed up the air to itunes and just purchased a movie on the ipad air. I was able to stream the movie on my air and my pc, which is of course wirelessly connected to my smart TV. I've searched the 'Home' screen of the lg to find a way to also stream that movie on the lg. Am I somehow just not reading right and missing the point, or is what I'm trying to do not possible?
dj

I have raised this issue with apple support this week too after my Facetime and iMessage stopped working on Saturday.
Been very interesting to read the ever increasing number of comments and issues being raised on this one (more than 500 views and dozens of replies so far).
My post is here:
imessage and Facetime sign in activation error iPad ios8.1.2
What is especially interesting about your post is that you had your iPad Air replaced in November 2014 in the UK. I bought my iPad Air originally in October 2014, and had to have it replaced in an Apple Store in Bristol in November after the original stopped charging. This does make me wonder if there is a batch of faulty iPads? Mmm...
I have raised a fully escalated support case with Apple on this, and their latest response is that a 'patch' or fix is being investigated by their engineers and to wait a week or so at which point they might be releasing it to affected users - or even across every users.
I wish there was a way to get this to Apple's attention and the wider media as well, but I don't know how best to do that.
I guess the best thing we can do is keep hassling Apple for a response and raising support cases

How to write text on the selection screen of a report

Hi all,
I need to write some user defined text on the selection screen of an ALV GRID Report.
Please suggest me how can i do this
Thanks
Ajay.

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SELECTION-SCREEN COMMENT 12(31) text-024.<-----Goto text elements and add text.
PARAMETERS:P_FILEN LIKE RLGRAP-FILENAME .
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