Commenting in Reader Not Working

I am using Pro 9 and have enabled commenting for Reader users.  My collaboration is file based (stored on local server with full access rights).  I have two problems.
1) Comments made by others are not visible in pure Reader users.  I can see the comments in Pro and all are published, but anyone who has only Reader installed can't view the comments (regardless of which options I set).  However, people who have Acrobat installed can view comments in Reader or Acrobat.
2) Reader users do not have the option to publish comments they make to the shared review file.  The menu item is there, but grayed out.  The Reader-only people can save their comments and send them back manually, but they can't publish their comments directly to the shared file.
Can anyone explain there anomalies?  All of the Adobe instructions imply that Reader users should be able to fully participate in the file based reviews, but it doesn't seem to work.  Thanks for your help.

The PDF I have is generated from an application called "Rampage PDF PageAssembly"
PDF Producer: PDFlib Personalization Server 7.0.0p3 (C++/Win32)
PDF Version: 1.6
The file contains an overprint Varnish plate.
I applied the enable commenting, but need to remove and it crashes once I use Save a Copy
Thank you

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