Comments don't appear in sidebar

My client sends me comments and they appear as a list in a page below, rather than in the Comments sidebar. I don't know what to request them to do so I can see them in the sidebar and cut and paste the edits.
I'm using 11.0.04; not sure what they are using.
Here's a screenshot:

This is a comment summary PDF. This contains the summarized comments of actual PDF and not the actual comment. Hence, no comment is present in the PDF
Please ask your client to send a original PDF and not the comment Summary.

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