Comments from Adobe Reader (Ipad) is not readable on PC (missing Helvetica font)

Hello!
I have a such problem - my chief is commenting pdf documents at his iPad. Problem is that this comments cannot be viewed, because of missing font "Helvetica". I cannot find any options to change font at Ipad. As I know - Helvetica font is commercial font, so I can not find it in web and install to workstations. How it can be solved? Help, please!

Hi,
When a particular font is unavailable on your system, it should be automatically substituted with the similar font that exists on your system. (As a user, you do not need to do anything.)
On your PC, which PDF viewer application do you use to view the PDF document?
The desktop version of Adobe Reader should not have any problems viewing the comments created by Adobe Reader/Acrobat DC for iOS.
Do you get an error message on your PC? Would you take a screenshot of the error message and post it to your next forum reply?
How to add a screenshot to a forum message from iPad/iPhone
Does your chief use Adobe Reader/Acrobat DC for iOS to add comments to PDF documents on his iPad? Or does he use some other iOS app to add comments?
Thank you.

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1.tmp cutout:
%PDFUpdate-1.6
%âãÏÓ
3418 0 obj
<</AP<</N 1560 0 R>>/C[1.0 1.0 0.0]/Contents(Hele avsnittet er tungt å lese. Kan det deles opp i ihvertfall 2, så blir det litt lettere ?\rBør også vurderes for en litt mer omfattende omskriving.)/CreationDate(D:20130513144644+02'00')/F 28/M(D:20130514104050+02'00')/NM(8b448b2d-c5fb-4ddc-8028-eb5584fafa07)/Name/Comment/P 531 0 R/Popup 3419 0 R/RC(<?xml version="1.0"?><body xmlns="http://www.w3.org/1999/xhtml" xmlns:xfa="http://www.xfa.org/schema/xfa-data/1.0/" xfa:APIVersion="Acrobat:11.0.1" xfa:spec="2.0.2" ><p dir="ltr"><span dir="ltr" style="font-size:10.0pt;text-align:left;color:#000000;font-w\
eight:normal;font-style:normal">Hele avsnittet er tungt å lese. Kan det deles opp i ihvertfall 2, så blir det litt lettere ?Bør også vurderes for en litt mer omfattende omskriving.</span></p></body>)/Rect[280.668 330.103 298.668 348.103]/Subj(Sticky Note)/Subtype/Text/T(-SandMan)/Type/Annot>>
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3434 0 obj
[3435 0 R 3436 0 R 9428 0 R 9429 0 R]
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3437 0 obj
[3438 0 R 3439 0 R 9430 0 R 9431 0 R]
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9433 0 obj
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I have tried that, and Reader only tells me the file is not recognized as a pdf and can therefore not be opened.
Tried pretty much everything I can think of now, but to no avail.
As I see it, as long as I have the original pdf and the tmp file (placed in the AutoSave folder), I should be able to force Reader to reopen the autosave file and give me all my comments back.
Maybe there is some corruption in the autosave file, and that is what is causing the problem. Since the file was recovered after deletion, I have no guarantee that the tmp file is 100% ok.
The way I see it, Adobe Reader shouldn't delete the AutoSave folder when you close it normally. Wouldn't it make more sense if it only deleted files older than 7 days, or when the total size of the AutoSave folder exceeded a preset maximum ?
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