Comments generated in Reader X not viewable by Acrobat 7?

Hi folks,
I've got a case of a collaborator using the full version of Acrobat 7 to read a PDF that was annotated using Reader X. They claim to be unable to read the comments.
I don't have Acrobat 7 but I do have Acrobat 9 and I was unable to replicate the problem. I suspect this may be a red herring and that the problem may simply be PDF corruption.
Has anyone experienced this before? I can't share the PDF because it contains confidential information.
Thanks!

I tried to replicate the issue with PDFs annotated in Reader 10.1.2 and opened with Acrobat Pro 7.1.4 and could not reproduce the problem. Could you please share the details of what latest versions of Acrobat and Reader  your collaborator is running and whether you are experiencing the problem with some particular type of annotations ?

Similar Messages

  • Reader X not Uninstalling during Acrobat X Installation

    I'm deploying Acrobat X to systems that already have Reader X installed. I'm using the Adobe Customization Wizard X to create a Transform that includes the option to "Remove previous version of Reader". The note next to it says
       Note: Removes any existing installation of Acrobat Reader 6.0 or later during this install.
    When I deploy Acrobat X with this Transform, Reader X does not get uninstalled. Is it because the installer will only remove 'Acrobat Reader' and not just 'Adobe Reader'?

    You are right Sandy_ocda.  It can not remove the same version (i.e. Reader X) but can remove any previous versions of Reader.
    In order to achieve installing Acrobat X and uninstalling Reader X, you can refer to this solution, http://forums.adobe.com/thread/903091

  • I have received a document with comments but my reader does not recognize them.  I am told there are no comments in the document

    I cannot open the annotations

    It's possible the file has been flattened, which leaves the sticky note indicator, but removes its actual contents...

  • I have created a PDF and password protected it for view. However, when reading the PDF in Adobe Reader app on the iPad the commenting and annotation options are not available. Is there a way to allow commenting and annotation in the app while password pro

    I have created a PDF and password protected it for view. However, when reading the PDF in Adobe Reader app on the iPad the commenting and annotation options are not available. Is there a way to allow commenting and annotation in the app while password protecting the document?

    Is there a setting that needs to be set to allow the annotation features?  I set password protection to open and then password for editing and set it to Any except page extraction, but it still did not give the annotation option

  • Reader 8, Notes/Comments and Permissions

    Greetings,
    We use FrameMaker and Word to create PDF manuals for our field technicians. They use Reader to view them.
    We discovered that Reader 8 has the ability to put in notes, comments, even a number of things I always equated with Acrobat for drawing, highlighting, etc. This is good as our techs would LOVE to have a way to put little comments/sticky notes onto their copy of the manual.
    When I use Tools > More Tools I see selections like the polygon tool and strikeout tool (I see lots of my favorite document review tools), but there's an asterisk and it says "Only available when document rights are enabled" Cool, I'll enable document writes, right? :: sigh :: Wrong...
    All the help I've seen assumes they're enabled or not, but doesn't tell me HOW to enable them.
    I have Acrobat 6, Reader 8.1.1, and FrameMaker 7 for creating/editing PDF files, how does one enable document rights so that our techs can put their comments/notes onto their copy of the manual?
    thanks
    Solon

    I do the actual manual in InDesign make PDF, convert to Word. Send the Word doc which the engineer can actually make changes to with Words track changes and highlight changes tool. He then sends this back to me and I make the changes in InDesign. I was looking to get away from the Word doc and have him make the changes directly to PDF but he does not have full Acrobat just Reader. From what you are telling me this is not something he can do even if I make the pdf form 7 or 8. Any other suggestions besides him getting Acrobat which the company will not spring for.
    Thanks
    RO

  • Comments from Adobe Reader (Ipad) is not readable on PC (missing Helvetica font)

    Hello!
    I have a such problem - my chief is commenting pdf documents at his iPad. Problem is that this comments cannot be viewed, because of missing font "Helvetica". I cannot find any options to change font at Ipad. As I know - Helvetica font is commercial font, so I can not find it in web and install to workstations. How it can be solved? Help, please!

    Hi,
    When a particular font is unavailable on your system, it should be automatically substituted with the similar font that exists on your system.  (As a user, you do not need to do anything.)
    On your PC, which PDF viewer application do you use to view the PDF document? 
    The desktop version of Adobe Reader should not have any problems viewing the comments created by Adobe Reader/Acrobat DC for iOS.
    Do you get an error message on your PC?  Would you take a screenshot of the error message and post it to your next forum reply?
    How to add a screenshot to a forum message from iPad/iPhone
    Does your chief use Adobe Reader/Acrobat DC for iOS to add comments to PDF documents on his iPad?  Or does he use some other iOS app to add comments?
    Thank you.

  • Comments not seen on Acrobat Reader

    Comments are not seen on Acrobat Reader when the pdf is sent by e-mail, but it was before. I need help. Yks

    Hi,
    Can you please check once if your comments are being saved in PDF? Add a comment or other annotation to the pdf, close it and open again to see if these are being saved? If these are getting saved, try sending again through email and see if they work now or not. Please try and share.

  • Applet not viewable in browser

    Hi
    applet not viewable in browser any website that uses java code seems not to run on my browser though it runs normally well on my friends computer. The browser shows a screen area in grey colour with an error message like "Exception: java.lang.ClassNotFoundException:GUIDemo.class" (im using Win NT4 and IE 5.5) checked the tools/internet options/advanced seettings the browser support is enabled. tried installing the newer version of JRE still not working ..Please guide about any settings that need to be modified or how can i fix this problem ..
    Regards
    anant
    [email protected]

    Hi
    Just a thought, but what broswer are you and your friend using? Are they different by any chance?
    There is an inconsistency between browsers and java, and unfortunately it can result in the error you saw.
    Basically, bog standard Internet Explorer uses its own JVM, whereas Netscape, Mozilla, Opera etc tend to use the java plug-in. To make matters worse, if you install the plug-in on a machine that has Internet Explorer installed, it over-rules the Microsoft version to make itself the default (but this can be undone by looking in the Options menu for Java-plugin and un-ticking the box). Give that a try first.
    Another cause that I have encountered was when using NT on a network, which had been configured not to accept Java Applets at all! Are you on such a network, or stand alone?
    Hope that helps.

  • Adobe Reader could not open 'A9R7D1F.tmp'

    Greetings~
    I have seen others with this issue, but none of their solutions have been able to fix my problem.
    When attempting to open a PDF document from a web site, I receive the following error:
    "Adobe Reader could not open 'A9R7D1F.tmp' because it is either not a supported file type of because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded)."
    This is limited to a specific set of computers.  Others within the organization function appropriately.  As such, it is not a web server or network problem.  Here are the specifics of the offending machine(s):  Windows 7, Internet Explorer 8, Adobe Reader 9.3.2.  Note that other machines with this same specs function appropriately.  I have confirmed there are no differing group policies and all are within the same subnet.
    Here is what I have tried.  After each item, the browser was closed and/or system rebooted.  Everyone of these tests resulted with the same error.
    Deleted all history in IE (cookies, temporary files, history, etc.).
    Uninstalll Reader, reboot, re-install Reader, reboot.
    Saved the PDF to the local desktop and tried to open that way.
    Installed an older version of Reader.
    Ensured the following Reader settings are selected: Display PDF in Browser, Allow Fast Web View, Allow Speculative Downloading in the background  (which match machines that are successful).
    Ensure IE browser settings are configured to "Automatically" check for newer versions of stored pages.
    Ensure PDF document is smaller than allowable disk space limit within IE.
    Can anyone help me with this?  I am out of ideas!
    Thank you.

    If you are generating files with anything before %PDF, these files are faulty. It's never been allowed, but Reader used to tolerate it for compatibility with an obscure Mac format.

  • PDF files created in Pages have text not viewable on PC

    I have created a large (7 MB) program for a large conference in Pages. In order to have it printed, I converted it to a PDF. For some reason, some of the text on some pages is not viewable on PCs using Acrobat Pro or Reader - it should be black and is showing as white text.
    What could be the problem? This does not happen on all PCs, only some. Has anyone experienced this in the past and is there a solution? Of course, my deadline is rapidly approaching...the conference starts on the 26th. Any help is greatly appreciated.
    Thanks!
    Eden

    I am having the same problem when exporting to PDF AND Word files. My document looks great in Pages and in Preview, but half of my text is converted to white when viewed in Acrobat Reader or Word. This is very FRUSTRATING!! I have a deadline approaching, too, and am collaborating with another shop that works on PC's. Any ideas for how to fix this issue are very welcome!

  • Unable to view settings tab in one GPO. "An error occurred while generating report: Object reference not set to an instance of an object."

    I am the owner of this GPO and I can view the settings tab in any other GPO. But, I get the following message when I try to view the settings tab in one particular GPO:
    An error occurred while generating report:
    Object reference not set to an instance of an object.
    Other posts I look at reference the same error, but with different circumstances, and thus, they specify that the hotfix is for to fix the error under
    those circumstances.
    I'm accessing GPMC on a Win 7 SP1 machine. DC is Server 2012 Standard.

    > Since I have to go through Edit to see the settings, and peruse the
    > entire massive folder of settings to try to identify the bad one, it has
    > been slow-going and I haven't found it yet.
    You can filter ADM templates to show configured ones only, and you can
    use the "show all settings" node. This will speed the work up - a little
    bit at least :)
    Martin
    Mal ein
    GUTES Buch über GPOs lesen?
    NO THEY ARE NOT EVIL, if you know what you are doing:
    Good or bad GPOs?
    And if IT bothers me - coke bottle design refreshment :))

  • GPM Custom GPO-Settings: An error occurred while generating report: Object reference not set to an instance of an object.

    Hello,
    As you can tell from the title of this question, I am no expert with GPO's.  Before I begin, I spent a few minutes to an hour searching and reading in hopes of finding the solution and avoid putting myself out there as a "GPO Newb".  While
    I found several posts and answers that were similar and were related, the questions and answers were more advanced and did present the solutions providing the person had initial knowledge already.  That is not necessarily my case and I would ask for a
    little patience and a bit of 'hand-holding' for what I need.
    I run SBS 2011, and in Group Policy Management I have a custom GPO.  In this GPO I define all my settings.  I understand this may not be the best or most practical method of applying policies, but I am not very strict and have few settings.  This
    policy existed prior to my joining the company, and was migrated in to this SBS '11 from SBS '03.  That may be the issue, but before making any changes I am seeking expert advice.
    When I select that GPO, named "Main GPO", and click on the tab at the top "Settings" I see the error: "An error occurred while generating report: Object reference not set to an instance of an object."
    I saw that when I right click the GPO > View > Options and select the tab "Reporting" that it states that for reporting to work the location of the .adm files must be specified.  I see that my option for the location is set to "Default"
    which by my guessing would be located in the C:\Windows\sysvol directory.  Below is what I see there:
    C:\Windows\sysvol\domain
    C:\Windows\sysvol\staging
    C:\Windows\sysvol\staging areas
    C:\Windows\sysvol\sysvol
    I think the problem is that my custom GPO are not inside the default location, which I speculate is: C:\Windows\sysvol\domain\policies (which I do see some objects there).
    But instead I also see items in this folder: C:\Windows\sysvol\sysvol\JOHN.LOCAL\policies (while where I just typed 'JOHN.LOCAL' is my actual local domain).
    To further this, when I edit that custom GPO, then at the very top of the tree I right click on it and select Properties, I see a Unique Name listed there as a long string of numbers and letters, similar to a registry entry.  I searched my server for
    that same Unique Name and found it listed inside the folder: C:\Windows\sysvol\domain\policies
    If I am correct with my assumption and basic knowledge, I should move all objects as follows:
    -Move FROM: C:\Windows\sysvol\domain\policies
    -Move TO: C:\Windows\sysvol\sysvol\JOHN.LOCAL\policies
    My concerns are that I am not correct at all, that I will break something, that there may be an easier fix than moving anything, or that I am overlooking something causing this error altogether. 
    Thank you for anyone's help and time with assisting me with this request.
    John Fester

    > top "Settings" I see the error: "An error occurred while generating
    > report: Object reference not set to an instance of an object."
    That's due to a security setting (most possibly) your current OS does
    not understand. Hard to find out wich exact setting it is... To resolve
    this issue, we need the gtpptmpl.inf file residing in the policiy's
    sysvol folder. To open this folder, edit the policy, move to computer
    settings - policies - windows settings - scripts - startup, press "show
    files". Then move two folders upwards and back down to
    .\microsoft\windows nt\secedit. There you'll see the gpttmpl.inf - post
    its contents and we'll have a look at it.
    > location, which I speculate is: C:\Windows\sysvol\domain\policies (which
    > folder: C:\Windows\sysvol\sysvol\JOHN.LOCAL\policies (while where I just
    That's perfectly ok - JOHN.LOCAL in fact is a symlink pointing to "domain".
    > all objects as follows:
    > -Move FROM: C:\Windows\sysvol\domain\policies
    > -Move TO: C:\Windows\sysvol\sysvol\JOHN.LOCAL\policies
    No.
    Martin
    Mal ein
    GUTES Buch über GPOs lesen?
    NO THEY ARE NOT EVIL, if you know what you are doing:
    Good or bad GPOs?
    And if IT bothers me - coke bottle design refreshment :))

  • Set up LAMP server, but not viewable from outside.

    I set up a LAMP server, followed the guide http://wiki.archlinux.org/index.php/LAMP there.  I can view it from localhost or the IP address or the web address http://plaufcan.homeunix.org.  But it is not viewable outside of my local network.  What else do I have to do?

    If your router is showing an external IP address of 192.x.x.x, I am guessing that you are on a DSL line, and that you more than likely used the windows setup software to configure your internet connection.
    Basically, when you run the software, many of the modems go into a very dumb router configuration.  Your router is picking up a natted ip address from the modem, and using that to update dyndns. 
    # nslookup plaufcan.homeunix.org
    Non-authoritative answer:
    Name: plaufcan.homeunix.org
    Address: 192.168.2.101
    I'll bet you dollars to donuts that you can open your browser and go to http://192.168.2.1 (or alternatively http://192.168.2.254) and you'll get access to the modem.  You'll have to find the page that allows it to be set to a bridge.   After that, you'll have to set the router up to do any authentication that your ISP requires.   
    One of the large ISP's in Canada use modems like this for their DSL,  and it causes no end of problem when SOHO users add another router.  NATted NAT connections do not always play nice.

  • Reader does not play PDF from Captivate

    Adobe Captivate provides a great feature where you can publish an online course to a PDF with the embedded SWF. When you open the PDF, it plays just like the online course, with rollovers, table of contents, bookmark widget, etc.
    Today we discovered that if someone has Reader 10.1.5, the PDF does not open. Refer to image:
    We researched the Captivate users forum and that seems to indicate that more recent versions of Adobe Acrobat Reader do not correctly open these Captivate-generated interactive PDFs.
    I am still at Reader 10.1.4, and the PDF opens and plays just fine.
    Is there a fix for allowing users with the more recent versions of Reader to be able to open these PDFs, or will there be a fix soon?
    Thank you.
    Jan

    Adobe Captivate provides a great feature where you can publish an online course to a PDF with the embedded SWF. When you open the PDF, it plays just like the online course, with rollovers, table of contents, bookmark widget, etc.
    Today we discovered that if someone has Reader 10.1.5, the PDF does not open. Refer to image:
    We researched the Captivate users forum and that seems to indicate that more recent versions of Adobe Acrobat Reader do not correctly open these Captivate-generated interactive PDFs.
    I am still at Reader 10.1.4, and the PDF opens and plays just fine.
    Is there a fix for allowing users with the more recent versions of Reader to be able to open these PDFs, or will there be a fix soon?
    Thank you.
    Jan

  • Leopard mail.app jpg attachments not viewable

    Some PDF and Jpg attachment are not viewable in the message and a blue cube with white question marks appear in both sending, sent and received emails. This is a new phenomenon which started last week.

    I have solved the problem on my mac:
    1- Save the attachment to the Desktop.
    2- Press CMD+I in the file
    3- Change the "Open With" option to another app.
    4- Change the "Open With" option to the desired app (Preview to Imagens antd PDF's...)
    5- Choose "Change All"
    6- Press OK.
    Now i can see the images and PDF's on my mail's body.

Maybe you are looking for

  • Creating a simple Flash Website - Button Problems

    I am totally new to this. Please be as detailed as possible. I do not know anything. I'm building a website using this basic model ( http://www.oman3d.com/tutorials/flash/simple_website/). I tested the tutorial to become familiar with it. However, I

  • Purchased Movies on Apple TV 2

    I purchased a movie via Apple TV. My understanding is I can watch the movie on other IOS devices as well as in iTunes.  The purchased movie shows up on Apple TV, but I can't find it available on my iPad or in iTunes. Am I missing something obvious he

  • Contact Display problem in my BB Curve 9220

    Hello guys.. I recently bought a BB curve 9220. When someone call me at that time caller name not display (Caller Name already added in my contact) only caller number displayed. In short sometimes Caller name display and sometimes not display. Solved

  • Stms and scc5 error on table glpca

    We will PRD data STMS to DEV new CLIENT error, the log as follows : 日志文件:                F:\usr\sap\trans\log\TPDIT00026.TOD  - 主要的输入                                                                                传送需求__:TPDKT00026                    

  • Weird SQUARE BOXES in updated fields

    I updates few hundreds of records by multiple updte statements where i copied and inserted values. I think I left some blank spaces .. i donno but ... When i SELECT everything from what i updated I see some weird boxes (ONE SQUARE SHAPE BOX) next to