Comments in operational review

Hi All,
We have been struggling with the functionality of being able to include comments when creating Operational Reviews in SSM7.5.
This functionality is critical for our scorecards as it allows users to see what the Reasons for Variance is as well as the Remedial Actions.
Would anyone be able to tell us if this functionality will be included in SSM10? And if notu2026.will SAP be looking into including it in future support packs as I cannot imagine that other clients would not find this to be quite valuable.

Zimkhita,
There is a change to the interface with SSM10 and Operational Reviews are replaced with Briefing Books. Although there is a similiar approach to taking 'snapshots' of the page to include in the Briefing Book. Also similiar is that area for annotating that page with an area for Notes.
There have been a number of customers that have customized their implementation of SSM to include comments.
In SSM10 there is a new feature for Initiatives that can provide category types to describe an Initiative and though not a direct solution for your requirements, it does allow creating and tracking your remedial actions in SSM10.
Regards,
Bob

Similar Messages

Save a copy of Operational review

Hi guys
I've done a huge operational review(OR) with more than 100 hundred pages (including scorecard, reports...)
I would like to do exactly the same operational review every month but I found a problem.
I haven't found the way to duplicate an operational review. If i want to do same OR each month, just changing period time.
It seems that I have to create a new OR each time.
Do you know another way to do it?
Thank you

Hi,
First save a copy of your current Operational Review somewhere.
Now click the Edit link next to your existing Operational Review.
At the bottom of each page of the OR you will see a link titled 'Update or replace'. if you click this link it will take you into SSM to the same page but for the current period. Any filters that you applied to the page will be retained. You can now save the page and add your comments for the changes that have taken place since you created the last version of the OR.
Repeat this process for each page that you want to update and then if appropriate save the OR.
As your OR is so large I'd probably suggest you try this out on a test OR before going onto the main one!
Regards
Colin Cooper

Problems with Operational Review Screen

When I start SAP SSM in version 7.5 ( for the final user home page ) , in the Home Page Screen, the tabs "Operational Review" and "System Messages" does not appears to me
The strange is that in "Configure Home Page" ( In Administration Home Page ) selection I've already selected this section to be showed for all Application Groups
In the Customize section ( for the final user home page ) this two options "Operational Review" and "System Messages" does not appear too
Does somebody know what could happen ?
Best Regards

Hi,
On the Home Page, the System Message box will appear automatically once you add text in the system message configuration step in the Administrator Interface. You don't need to add this to the user Home page, nor can you remove it from the application groups. This will always appear when there is a system message to be displayed and it will hide automatically once you remove the system message text in the administrator interface.
As for the Operational Review, you should first of all check if the application group which your user belongs to has the 'Create Operational Reviews' reporting permission flagged. Otherwise, the box will only appear after someone else creates a O.R. and assigns it to your group.
Regards!
Ricardo

How can I import comments from shared reviewer who doesn't have acrobat pro?

How can I import comments from shared reviewer who doesn't have acrobat pro? I sent out a shared review, but not all of the reviewers have acrobat pro, they do have acrobat reader 9 and have made comments on the document, but they do not appear when I open the shared review from the workspace. Can I import his comments so that they are apart of the shared review?

I figured it out, so I will share just in case anyone else has this issue...
The reviewer emailed me his comments on the document. I opened it and made a comment. When I went to publish my comment a dialogue box opended asking if I wanted to publish his comments to the shared review for him. Says yes and the reviewers comments are now published and a part of the shared review.

Microsoft Word 2013 keeps crashing when inserting comments from the review ribbon

Does anybody know if there is a fix for Microsoft Word 2013 that keeps on crashing when inserting a comment (Insert a Comment) from the review ribbon?

Hi,
Try to start Word 2013 in safe mode to check whether the issue is caused by some add-ins.
Jaynet Zhang
TechNet Community Support

Unable to see other writer's checked check boxes in comments of shared review

I'm using Acrobat 3D Version 8 in a Windows XP environment. We are using SharePoint for shared reviews.
We are able to see developer's comments, and we can respond back to the comments with a reply. However, when we use the checkbox to indicate that a comment has been addressed, each writer can only see the checkmarks that she makes. We cannot see checkmarks made by other writers.
We have tried selecting the check box, and we have also used the check box icon to select the check box. We then publish and the the action is accepted as a comment and is published. But we are unable to see each other's check boxes.
Why?
Thanks!

Solved on my own.
Simply close BEx Analyzer and restart it again. If still it doesn't work then restart your computer and then run BEx Analyzer again, it will definitely work.
TR.

How can I unlock comments in a review?

I saw this question in another discussion, http://forums.adobe.com/thread/648763, but it didn't have any answers and it's over a year old.
I have started a PDF review with my editor. He has made comments but I am unable to copy his text because they are all locked. See attached image.
How can I unlock his comments so I can copy his text? There are 50+ comments and it's not practical to re-type everything.
Thanks for any assistance.

You can't unlock comments made by others while the Shared Review is still tracking the file.
From the Acrobat menu (File menu in Windows), choose "Save as Archive Copy". This creates a duplicate PDF with all the comments unlocked that is no longer connected to the Shared Review service. Your original tracked file can continue to collect new comments, saving an Archive Copy doesn't end the review.

Modifying comments in Shared Review

Can the creator of a shared review modify the comments of other reviewers?

Sabian,
Are you familiar with the Adobe Reader 3D?
Do you know how to add comments to parts on a model in Adobe Reader 3D?
I want the comment to only appear when the user selects the designated part of the model.

CreatePDF operation: review contenttype instead of extention

Hi,
These past few days, my colleagues and me have been breaking our heads over a nullpointerexception we where receiving when we delivered a document to our process via webservice and tried to convert it. Since the webservice only delivered the binary data, the CreatePDF operation of the generatePDFService could not figure out what type of document it was. We tried to add the contenttype to the document manually in a setValue operation but no luck. In the end, we found out that the createPDF operation needs an extention to figure out what kind of document it is dealing with.
Would it be possible to let this operation check on contenttype instead of extention? It is easier to supply the contenttype via webservice then to extract the extention from the full filename.
Thanks in advance for taking this into consideration.
Kind regards,
Ronald Kamp
IT Consultant at iDA Mediafoundry

Hi,
These past few days, my colleagues and me have been breaking our heads over a nullpointerexception we where receiving when we delivered a document to our process via webservice and tried to convert it. Since the webservice only delivered the binary data, the CreatePDF operation of the generatePDFService could not figure out what type of document it was. We tried to add the contenttype to the document manually in a setValue operation but no luck. In the end, we found out that the createPDF operation needs an extention to figure out what kind of document it is dealing with.
Would it be possible to let this operation check on contenttype instead of extention? It is easier to supply the contenttype via webservice then to extract the extention from the full filename.
Thanks in advance for taking this into consideration.
Kind regards,
Ronald Kamp
IT Consultant at iDA Mediafoundry

Acrobat 9.0 Shared Review COMMENTS VANISH MYSTERIOUSLY

Has anyone had a problem with comments created on one day simply vanishing the next?
Windows XP 2002 SP1
Acrobat 9 Pro
Acrobat Reader 9
Acrobat 8 Standard
How we start the review:
We use Acrobat 9 Pro to create a manual shared review. This creates a review pdf in the same shared network directory as the original pdf. (I saw in an Acrobat 8 entry that this may not be good practice.) In Windows explorer, we create a shortcut file from the review file. Then we drag the shortcut file into a new Lotus Notes database that we created for storing and organizing links, and to send auto-notifications at different review milestones. We used to send the link via Notes mail, but users lose them. Users then launch the shortcut, which opens the review file. Sometimes we, the review creators open files directly from Tracker.
The problem...
occurs after a day or two. After creating comments, at least two of the reviewers opened the document the following day, but the comments had disappeared. I watched one reviewer open the document. The "Welcome Back" window listed the reviewers and showed the normal new/total comments. After a few seconds, THE TOTAL COMMENTS FOR ONE REVIEWER RESET TO ZERO as we watched. The comments were not in the review file. It seems that comments are normally stored inside the review files instead of in auxiliary .fdf files as they once were, or in .xml files as I saw in a recent example with Acrobat 9 on a review I restarted.
A possibly related problem occurs sometimes when trying to close a file, even when no comments are added: A message states that there are unpublished comments and offers a publish, delete, cancel, and one other button. After clicking publish, another messages states that the file is locked. This is an endless loop and Acrobat will not close without going to the Task Manager.
I also submitted this as a bug report to Adobe. Has anyone found a solution? Need help. Reviewers are losing hours of work.
Thanks,
Phil

Hi Vikas,
We began saving the files locally and this seemed to sort out the confusion with comments disappearing and reappearing, etc.
There are still some rough spots you may be interested in -
1. My teammate, Russ initiated a file and sent me the link (which is a Windows shortcut file with a path to the shared document). I opened the link and the shared file opened. However I was not prompted to save it immediately as you described in step 5 above. The save prompt only appears when closing the file. So, when the user first starts working on the file it is on the shared copy.
2. While the file was still open the first time, I created a couple of comments and clicked publish. A message appeared that I had not seen before: "1 published - 1 queued." I could still add comments, but the publish button did not become active and the check button did not respond. It was like the check/publish functions locked up but not the rest of the program. I was able to save the file locally. When I reopened the local file, the check message said 3 messages were being added (Russ published these) checking again deleted the comments, then checking again restored them. Since then, as long as we opened the local versions, commenting seemed to function normally. The key here is that opening the local copy is not enforced by the program. The program relies on users to function a certain way and does not inform them of the consequences. If Reader or Tracker knew whether a bona fide local copy existed and warned if an attempt to open the network copy was made, many of these issues would go away.
3. Some other concerns:
a. When a link is sent to users, there is no guarantee that they will only use it once and discard it. If they don't discard it, they will continually open the shared doc, not the local copy. When our users get busy, they take the path of least resistance, which is to find the original link and open it, rather than hunting down a file to open. In Acrobat 6 this was never a problem. Users always linked to the shared document; each user's comments were stored in outboard files (fdf) the integrity of the shared doc and users comments was never in question. We did hundreds of documents this way. Of course, everyone had 6 Standard or higher, not reader.
b. When closing the document, Acrobat prompts to save the file. Clicking Save produces a Save AS window each time. Shouldn't this be a Save box? When users enter and close a document multiple times they must stop and decide whether to overwrite the file each time. Conversely, if there are unpublished comments and you try to close, there is a Save Draft button, which seems to save over the local file without asking. This seems backwards. If I'm editing an Indesign document and I click save, it just saves. If I want to save a variation, I click Save AS. (FYI, on my pc, Acrobat prompted to save the file in C:\temp; on Russ's pc, it prompted for \MyDocuments.)
c. Tracker is not as easy to find as other Acrobat functions. I could not find a Tracker button to add to the toolbar. I believe that if Tracker could be selected to turn on at program start (or even start as a separate program), the users would more likely open the correct (local) file. All that users would be required to know is Start Acrobat, read links. The link they need would be visible immediately.
I hope this gives you our perspective in the spirit of improving the product.

Solution to the "Disappearing Comments" problem with shared reviews

I've been having repeated problems with users losing their comments on shared reviews, hosted on my webDAV server. After tearing my hair out for days, I wanted to share the simple fix to this issue, plus another tip:
DON'T USE PERIODS OR SPACES IN FILE NAMES. Use hyphens and underscores instead.
Illegal characters seem to gradually corrupt the file to the point where potentially every comment can get overwritten with a blank .xml file, permanently losing all your comments.
My wish to Adobe is that they would put a pop-up warning at the time of saving a file for shared reviews, something to the effect of:
"WARNING! saving a shared file with a space or a period could result in data corruption when shared over network drives or webDAV. Do you want to replace illegal characters with underscores?"
My other tip is this:
If using a webDAV server as I am, be sure to use the IP address rather than the domain name when specifying the location of the server.

With all the issues you describe, I would search for something conflicting with Mountain Lion.
Have you booted into Safe Mode and checked to see if it works correctly there? It will take a while to boot, and it will run a bit slow, so just look for the issues you described above. If they don't appear, you've got something installed that is causing the issues.

Attempting to automate shared review with XI - deleted comments won't delete

We've been using the old/depricated browser based reviews for years. We've integrated that process with several of our line of business apps. The shared review process in XI is cumbersome to start for large groups of people from within acrobat, but we need the be able to use the shared review process in our workflows. (Looking at livecycle, but the pricing is jaw dropping.)
So we're attempting to inject the needed javascript into our pdfs to start the review process (using Delphi, with some Debenu components) . We can do this successfully, but have noticed that deleting comments from the review are not actually deleting.
For example, using the following document level javascript in our test document:
com.adobe.acrobat.SharedReview.Register
(function () {if (app.viewerVersion >= 8 && (!app.viewerType.match(/Reader/) || requestPermission(permission.annot, permission.create) == permission.granted))
{var msg = {doc: this, initiator: (new String("[email protected]")),
id: (new String("7b68a5719741a54b9437a53f848e6588")),
source: (new String("smb://loki/deptshare/information%20systems/temp/SR/brokefax0020-0020Copy_review.p df__7b68a5719741a54b9437a53f848e6588/")),
driver: (new String("urn://ns.adobe.com/Collaboration/SharedReview/SMB")),
invitees: (new String("[email protected]")),
sentDate: (new Date(1373303925999)),
deadDate: (new Date(1374476400963)),
requireSave: (new Boolean(true)),
cc: (new String("")),
distributionMethod: (new String("UPLOAD")),
versionInfo: (new Number(11.003)),
accessLevel: (new Number(0))};
Collab.registerReview(msg);}})()
will trigger the review, and accept comments from users, but if we attempt to delete any comments, and then publish those changes, the comments are coming back.
The comment XML file is indeed reflecting that the comment is deleted, but reopening the PDF shows the comments.
The comments are not being embedded into the pdf, as I've locked it with security to disallow editing the pdf.
I have noticed reading and writing to a file during the commenting process:
C:\Users\kjohnson\AppData\LocalLow\Adobe\Acrobat\11.0\Synchronizer\resources
This is using Acrobat Pro 11.004 on Windows 8.1 or Windows 7 SP1. (both x86)

I hate to be the bearer of bad news but you are going down a rabbit hole of sorrow and tears. A couple of things about what you are attempting to do.
The JavaScript API that starts a Shared Review is undocumented. It's not in the Acrobat SDK and if you run into problems you are pretty much on your own. LiveCylce unfortunately is not a solution in this case either. It has no Shared Review capability in it like it used to have for the old and deprecated Browser Based Review.

Cannot publish comments to a shared review

I created a shared review from a PDF located on a shared network drive. The storage location for the shared review is on ANOTHER shared network drive (Drive 2). According to our IT department, all members of the shared review have write access to Drive 2; however, some members CANNOT publish their comments to Drive 2. On the other hand, some CAN publish comments.
Upon opening the PDF on Drive 2, one user gets the following message: Adobe cannot connect to the Review Server: Drive 2. If he clicks Keep Tryping, the PDF opens. He then saves it to HIS computer, adds a comment, and clicks Publish Comments. He gets the message: Could not publish comments. Acrobat cannot access the network. IT cannot figure out why he cannot publish his comments.
Moreover, if he SAVES the PDF to the location in Drive 2, closes the PDF, and opens it again, his comments are there, but NOT comments published by others. AND when I open my local copy of the review, I cannot see his comments, only the comments by others.
I hope IT can figure it out, but in the meantime, does anyone have any suggestions.
Thanks,
Van

This is a known issue on German OS. This has been documented in AX release notes - http://kb2.adobe.com/cps/877/cpsid_87775.html (issue#2734285)
As a workaround, you can try the following:
1. Go to Control Panel->Regional and Language Options on XP
2. Click Customize button in 'Standards and formats"
3. Change the Decimal symbol from , (comma) to . (dot) and click OK
Now try adding comments to the review file. That should help.

Review Activity - Change Comments window 256 character limit

The Comments window for review activities is by default set to a 256 character limit. We need to change its size so reviewers can fully comment on their approval/rejection of a CR. As a workaround for now, we have them providing larger comments
in the Notes section of the CR. What would be the best approach to customize Comments to meet this need?

Hi Jalass
Here's what I meant, not sure if this will satify your requirements, but I suggest it anyways.
Using the authoring tool, I extended the class and added Larger_Comment_Property. Then I added a text box below the Reviewers section bound to the Larger_Comment_Property that would take as much as 4000 characters. It is not per reviewer but is generally
available to all.
Hope this helps
Jep
<ManagementPack ContentReadable="true" SchemaVersion="1.1" OriginalSchemaVersion="1.1" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsl="http://www.w3.org/1999/XSL/Transform">
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<Identity>
<ID>ManagementPack.c09959e1_6a5f_44b7_ab87_b908fe7698f9</ID>
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<Category>Form</Category>
<Customization>
<Resize Type="BottomLeft" X="2" Y="-59">
<Element Name="LayoutRoot/Index:0" />
</Resize>
<PropertyChange Object="reviewerListview" Property="Margin">
<NewValue>0,0,0,30</NewValue>
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<PropertyChange Object="TextBox_1" Property="Text">
<NewValue></NewValue>
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<PropertyBindingChange Object="TextBox_1" Property="Text">
<NewBinding Enabled="True" Path="Larger_Comment_Property" Mode="Default" BindsDirectlyToSource="False" UpdateSourceTrigger="Default" />
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<NewValue>Left</NewValue>
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<PropertyChange Object="TextBox_1" Property="VerticalAlignment">
<NewValue>Bottom</NewValue>
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<PropertyChange Object="TextBox_1" Property="Margin">
<NewValue>10,0,0,1</NewValue>
</PropertyChange>
<Resize Type="TopRight" X="-677" Y="7">
<Element Name="TextBox_1" />
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<PropertyChange Object="TextBox_1" Property="Margin">
<NewValue>10,254,0,1</NewValue>
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<NewValue>Stretch</NewValue>
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<NewValue>10,0,0,1</NewValue>
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<NewValue>0,255,10,-0.399999999998386</NewValue>
</PropertyChange>
<PropertyChange Object="TextBox_1" Property="Margin">
<NewValue>0,0,10,-0.399999999998386</NewValue>
</PropertyChange>
<PropertyChange Object="TextBox_1" Property="Margin">
<NewValue>0,0,10,0</NewValue>
</PropertyChange>
<PropertyChange Object="TextBox_1" Property="Margin">
<NewValue>0,0,0,0</NewValue>
</PropertyChange>
<PropertyChange Object="LayoutRoot/Index:0" Property="Margin">
<NewValue>-2,20,0,0</NewValue>
</PropertyChange>
<PropertyChange Object="LayoutRoot/Index:0" Property="Margin">
<NewValue>0,20,0,0</NewValue>
</PropertyChange>
</Customization>
</Form>
</Forms>
</Presentation>
<LanguagePacks>
<LanguagePack ID="ENU" IsDefault="true">
<DisplayStrings>
<DisplayString ElementID="ManagementPack.c09959e1_6a5f_44b7_ab87_b908fe7698f9">
<Name>ManagementPack.c09959e1_6a5f_44b7_ab87_b908fe7698f9</Name>
</DisplayString>
<DisplayString ElementID="NewClass_1">
<Name>NewClass_1</Name>
<Description>Specify your class description.</Description>
</DisplayString>
<DisplayString ElementID="NewClass_1" SubElementID="Property_10">
<Name>Property_10</Name>
</DisplayString>
<DisplayString ElementID="NewClass_1" SubElementID="Property_11">
<Name>Property_11</Name>
</DisplayString>
<DisplayString ElementID="CustomForm_710c2cf6_93ec_4f89_a3c4_eab2c6afa7a1">
<Name>Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.ReviewActivityForm (Customized)</Name>
<Description>Microsoft.EnterpriseManagement.ServiceManager.ActivityManagement.Forms.ReviewActivityForm (Customized)</Description>
</DisplayString>
<DisplayString ElementID="ClassExtension_210829b0_39b3_4022_969a_0bfd171e5e2c">
<Name>Extension of Review Activity</Name>
<Description>Extension of class Review Activity</Description>
</DisplayString>
<DisplayString ElementID="ClassExtension_210829b0_39b3_4022_969a_0bfd171e5e2c" SubElementID="Larger_Comment_Property">
<Name>Larger_Comment_Property</Name>
</DisplayString>
</DisplayStrings>
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</ManagementPack>

Commenting Help (merging comments in from a email review)

I'm getting this error "You have already saved comments for this review in another file. You can use the review tracker to locate that file."
Here's what I did (Acrobat 8). I sent the pdf out for review, then got one set of comments back and opened that file and acrobat automattically registered it and merged the comments in. Then I got a second email back (they are saving them and sending them back as attachments in email.) and that one gave me the above error code. What went wrong? What does that error message mean?

which wasn't previously a problemAnd what did happen since then ?
Take a look at Placing Comments in Scripts
I'm using VistaWhich edition ?

Comments in operational review

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