Comments through service manager portal

Hi all,
I have the requirement to send out a notification if a user adds comments to a task they have logged though the portal which has not already been allocated to an analyst. We already have notifications
set up for allocated tasks but are struggling to set up ones for unallocated ones. <o:p></o:p>
Any help would be much appreciated
Many Thanks!

The notification will go to an inbox that is monitored by the service desk. The reason I have been asked to set this up is because users are chasing up tasks that are yet to be assigned by adding
a comment through the portal. These comments are going unnoticed until the task is picked up by an analyst (not great customer service)<o:p></o:p>

Similar Messages

Service Manager Portal not displaying VM console and related details

Hi All,
We have deployed private cloud with system center products using Cloud Services Process Pack and we have deployed Service Manger portal for VM provisioning in Cloud
The Service Manger portal does not display VM console and VM details
I have following queries
How to take remote console of VM deployed by end user through service manager portal
How will user come to know quota limit utilized in cloud under his account
The VM are deployed through SCSM portal are in shutdown state how to auto start the VM after provisioning
Please help since we are not able to find any solution for the above
Appreciate if any workaround is available for the same
Thanks
Manzoor Ahmed

The component of System Center that is capable to give console access to your VMs, is App Controller.
Once the user are logged in here, they should see their quota, limits and resources available.
Yes, the VMs are powered off by default when using the CSPP. You can edit the runbooks and add a task that will start them after provisioning.
For your information:
Many things has changed since the release of Cloud Service Process Pack. A new set of tools are provided with Windows Azure Pack to have a streamlined Infrastructure as a Service offering within the enterprise. Windows Azure Pack will leverage VMM (in the
same way as SCSM does) but in conjunction with SPF (component within Orchestrator) to give you a framework that is identical to Windows Azure (Microsoft's own cloud) running on-premise.
-kn
Kristian (Virtualization and some coffee: http://kristiannese.blogspot.com )

Cannot connect to the Service Manager portal WCF service - Error when opening SM Portal

Greetings,
I have tried everything I can think of to resolve this issue and I have tried all suggestions I have found on Technet.
Basically, I had the SM Portal working on a test VM. I am ready to use it in production but it is not working. I deleted my test VM and built a new one. On it, I have SharePoint 2010 Foundation and the SM Portal installed. I have
a valid self-signed cert. the FQDN is correct (hqsrva24.dds.local) in both SharePoint and also in IIS. I also made sure under Application Settings on the SM Portal IIS site points to the FQDN of the SCSMWebContentServer.
So what happens when I go to the SM Portal (https://hqsrva24.dds.local:444/SMPortal) is it prompts me for a logon, which i put in and the site comes up. But at that point the Silverlight portion is not loaded and I immediately get prompted for a logon.
I have tried several different logons, all of which have full access to the site in Sharepoint. Eventually I get the error in red at the bottom of the screen "Cannot connect to the Service Manager portal WCF service"
If I try to access the Web Content Server service on its own (https://hqsrva24.dds.local/Servicehost/services/DataAccessService.svc), I get a prompt to logon and none of my logons work. i eventually get
an unauthorized error. However; If I log into the server which SM Portal is on and go to https://localhost/Servicehost/services/DataAccessService.svc, I get no prompt to login and I get a "Metapublishing for this service is currently disabled."
I'm out of ideas at this point, barring completely starting over (not just the SM portal but all of the Service Manager Suite).

Man I've had this problem so many times and its almost always a different solution. Are you sure that either the Domain Users group or NT Authority\Authenticated Users have permissions to the site and service. remember the the two prompts are authenticating
different things: the Sharepoint site and the application site (silverlight). Make sure users have permission in both SCSM and in Sharepoint.
- Slow is smooth and smooth is fast.

Cannot connect to the service manager portal wcf service

Hi Guys,
I'm having some issues with a fresh installation of the Service Manager 2012 Web Portal where I get the above message. Things I haved tried from reading other forum posts here:
I've increased the maxStringContentLength value to 2457600
Added HTTP bindings to Service Manager Portal (HTTP port 448) and SCSMWebContentServer (HTTP port 447)
Added the FQDN to web.config in ContentHost
ensured that web.config in ServiceHost has matching "DefaultHttpsBinding" throughout and "DefaultHttpsServiceBehavior" throughout
I can access /ServiceHost/Services/DataAccessService.svc without issue
I can access the SMPortal without issue, it just comes up with the above. Would anyone have any ideas?
Thanks
Lewis

Sometimes if you don't have enough memory it can cause that error. I have seen that a couple of times. The first was because it was just a demo server and only had 4Gb RAM.
If you visit the page http(s)://servername:SMSSPPort/ServiceHost/Services/DataAccessService.svc what error do you get?

Error: "Cannot connect to the Service Manager portal WCF service on SSP" SCSM 2012

I have the SSP installed on a Sharepoint 2010 server. The web portal is installed on the SCSM 2012 management server. When opening the SMPortal I get an error message at the bottom
"Cannot connect to the Service Manager portal WCF service. Please contact your helpdesk or UT administrator for further help."
I have manually modified the web.config on the portal for SSL and the Application Settings in Sharepoint IIS per the guidance of others. I'm able to open the service in a browser. Assistance is greatly appreciated.

Http and https is bound on both the content server and the portal. That didn't work. Same error message:
Cannot connect to the Service Manager portal WCF service. Please contact your helpdesk or IT administrator for further help.
Here's the IIS log for the content server
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/ServiceCatalogSilverlightModule.xap - 443 - 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 401 2 5 2078
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/ServiceCatalogSilverlightModule.xap - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 140
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/Instrumentation.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/BaseSilverlightModule.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/AdvancedResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 15
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/DataAccess.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/Core.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/BasicResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/BuildConstants.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 15
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/CustomControls.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/WizardResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.ComponentModel.DataAnnotations.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 15
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/ToolkitResources.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 46
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Data.Input.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Navigation.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.ComponentModel.Composition.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 62
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Input.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 31
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Data.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 140
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 218
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 15
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Controls.Toolkit.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 218
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Xml.Serialization.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Windows.Data.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/System.Xml.Linq.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 250
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/en/SilverlightModule_StringResources.resx.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:10:01 X.X.X.X GET /ContentHost/ClientBin/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 203
2012-01-10 21:10:20 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 - 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 401 2 5 17598
2012-01-10 21:10:28 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 8580
2012-01-10 21:11:01 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 0
2012-01-10 21:11:01 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 203
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/RequestOfferingSilverlightModule.xap - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 171
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/FormControls.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 125
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 0
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/Microsoft.Practices.ServiceLocation.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:11:06 X.X.X.X GET /ContentHost/ClientBin/Microsoft.Practices.Unity.Silverlight.zip - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 304 0 0 234
2012-01-10 21:11:08 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 203
2012-01-10 21:12:36 X.X.X.X GET /ContentHost/ClientBin/en/Settings.xml - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 2 0
2012-01-10 21:12:37 X.X.X.X POST /ServiceHost/Services/DataAccessService.svc - 443 domain\user 2002:4acb:cb4f:8000:0:5efe:X.X.X.X Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+WOW64;+Trident/5.0) 404 0 0 203

Additional language in Service Manager Portal

Hello,
I have two questions.
1.) Is it possible to add additional language to Service Manager Portal, not only the official 21 languages. I mean the first page, the silverlight part. I know, I can modify file SilverlightModule_StringResources.resx.xml (english file) and I got desired
result, but I need English language too. So I would like to know if is it possible to add additional language.
2.) When I select "Create a request" on the first page, I always got "Generic Incident Request (EN)" regardless the language I used. I got the same English Generic IR also if My language is German, Russian or any other. Is it possible
to change the default link to another Incident Request?
Thanks and BR.

Scripting or coding doesn't work with extending the Silverlight webpart. The source code of the Silverlight webpart isn't available by Microsoft. So you can't modify the code of the Silverlight webpart.
Also it's not supported by Microsoft to modify the Silverlight webpart and it maybe causes trouble with upcoming updates on the webpart as well.
"Please don't shoot the messenger ;-)"
Andreas Baumgarten | H&D International Group

Service MAnager Portal _CreateMOMRegKey

Dear All,
I had to uninstall SM Portal ( to allow SCOM agent installation) and now re-installing the portal.
However I'm stuck at the error -
"An error occurred while executing a custom action:_CreateMOMRegKey.11EE91AB_EABF_48A6_9973_4DCD73190AC6"
This was the same issue, which had occurred when installing the first time. It was due to permissions.
However not sure, why this is recurring, as I'm re-installing with the service account with all the required permissions sorted out.
Can Microsoft be ever bug free ? OR is MS trying to use the public as their test agents after paying for their products?
Can anyone help fix this issue.. I'm bugged up using the MS products.

Calling custom action CAManaged!Microsoft.MOMv3.Setup.MOMv3ManagedCAs.CreateMOMRegKey
CreateMOMRegKey: Generating secure key for Primary SDK
CreateMOMRegKey: Error: Exception of type 'Microsoft.EnterpriseManagement.Security.KeyNotInSyncException' was thrown.
StackTrace: at Microsoft.EnterpriseManagement.Security.SecureStorageManager.Initialize()
at Microsoft.MOMv3.Setup.MOMv3ManagedCAs.CreateMOMRegKey(Session session)
MSI (s) (E4:50) [12:22:15:324]: NOTE: custom action _CreateMOMRegKey.11EE91AB_EABF_48A6_9973_4DCD73190AC6 unexpectedly closed the hInstall handle (type MSIHANDLE) provided to it. The custom action should be fixed to not close that handle.
Action start 12:21:49: RegisterMIMEInfo.
MSI (s) (E4:40) [12:21:49:857]: Doing action: WriteRegistryValues
Action ended 12:21:49: RegisterMIMEInfo. Return value 0.
Action start 12:21:49: WriteRegistryValues.
MSI (s) (E4:40) [12:21:52:025]: Doing action: _Set_CreatePortalWebSite.11EE91AB_EABF_48A6_9973_4DCD73190AC6
Action ended 12:21:52: WriteRegistryValues. Return value 1.
MSI (s) (E4:40) [12:21:52:029]: PROPERTY CHANGE: Adding _CreatePortalWebSite.11EE91AB_EABF_48A6_9973_4DCD73190AC6 property. Its value is 'SCSMWebContentServer
443 C:\inetpub\wwwroot\System Center Service Manager Portal\
KMDCLSCSM1003.PREKMDCLOUD.DK, OU=*, O=KMD A/S, L=*, S=*, C=DK
PREKMDCLOUD2\SA_SCSP 7Rm7R6iy'.
Action start 12:21:52: _Set_CreatePortalWebSite.11EE91AB_EABF_48A6_9973_4DCD73190AC6.
MSI (s) (E4:40) [12:21:52:029]: Doing action: _CreatePortalWebSite.11EE91AB_EABF_48A6_9973_4DCD73190AC6
Action ended 12:21:52: _Set_CreatePortalWebSite.11EE91AB_EABF_48A6_9973_4DCD73190AC6. Return value 1.
Action start 12:21:52: _CreatePortalWebSite.11EE91AB_EABF_48A6_9973_4DCD73190AC6.
MSI (s) (E4:40) [12:21:52:112]: Doing action: _Set_CreateMOMRegKey.11EE91AB_EABF_48A6_9973_4DCD73190AC6
Action ended 12:21:52: _CreatePortalWebSite.11EE91AB_EABF_48A6_9973_4DCD73190AC6. Return value 1.
Action start 12:21:52: _Set_CreateMOMRegKey.11EE91AB_EABF_48A6_9973_4DCD73190AC6.
MSI (s) (E4:40) [12:21:52:117]: Doing action: _CreateMOMRegKey.11EE91AB_EABF_48A6_9973_4DCD73190AC6
Action ended 12:21:52: _Set_CreateMOMRegKey.11EE91AB_EABF_48A6_9973_4DCD73190AC6. Return value 1.
Action start 12:21:52: _CreateMOMRegKey.11EE91AB_EABF_48A6_9973_4DCD73190AC6.
MSI (s) (E4:40) [12:21:52:201]: Doing action: _Set_InstallInprocSDKPerfCounters.11EE91AB_EABF_48A6_9973_4DCD73190AC6
Action ended 12:21:52: _CreateMOMRegKey.11EE91AB_EABF_48A6_9973_4DCD73190AC6. Return value 1.
MSI (s) (E4:40) [12:21:52:204]: PROPERTY CHANGE: Adding _InstallInprocSDKPerfCounters.11EE91AB_EABF_48A6_9973_4DCD73190AC6 property. Its value is 'C:\inetpub\wwwroot\System Center Service Manager Portal\ServiceHost\Bin\Microsoft.EnterpriseManagement.DataAccessService.Core.dll'.
Action start 12:21:52: _Set_InstallInprocSDKPerfCounters.11EE91AB_EABF_48A6_9973_4DCD73190AC6.
MSI (s) (E4:40) [12:21:52:204]: Doing action: _InstallInprocSDKPerfCounters.11EE91AB_EABF_48A6_9973_4DCD73190AC6
Action ended 12:21:52: _Set_InstallInprocSDKPerfCounters.11EE91AB_EABF_48A6_9973_4DCD73190AC6. Return value 1.
Action start 12:21:52: _InstallInprocSDKPerfCounters.11EE91AB_EABF_48A6_9973_4DCD73190AC6.
MSI (s) (E4:40) [12:21:52:288]: Doing action: _Set_RegisterAspNet4OnIIS.11EE91AB_EABF_48A6_9973_4DCD73190AC6
Action ended 12:21:52: _InstallInprocSDKPerfCounters.11EE91AB_EABF_48A6_9973_4DCD73190AC6. Return value 1.
MSI (s) (E4:40) [12:21:52:292]: PROPERTY CHANGE: Adding _RegisterAspNet4OnIIS.11EE91AB_EABF_48A6_9973_4DCD73190AC6 property. Its value is 'C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe
-iru'.
Action start 12:21:52: _Set_RegisterAspNet4OnIIS.11EE91AB_EABF_48A6_9973_4DCD73190AC6.
MSI (s) (E4:40) [12:21:52:292]: Doing action: _RegisterAspNet4OnIIS.11EE91AB_EABF_48A6_9973_4DCD73190AC6
Action ended 12:21:52: _Set_RegisterAspNet4OnIIS.11EE91AB_EABF_48A6_9973_4DCD73190AC6. Return value 1.
Action start 12:21:52: _RegisterAspNet4OnIIS.11EE91AB_EABF_48A6_9973_4DCD73190AC6.
MSI (s) (E4:40) [12:21:52:371]: Doing action: _Set_AddWCSWindowsFirewallPortException.11EE91AB_EABF_48A6_9973_4DCD73190AC6
Action ended 12:21:52: _RegisterAspNet4OnIIS.11EE91AB_EABF_48A6_9973_4DCD73190AC6. Return value 1.
MSI (s) (E4:40) [12:21:52:375]: PROPERTY CHANGE: Adding _AddWCSWindowsFirewallPortException.11EE91AB_EABF_48A6_9973_4DCD73190AC6 property. Its value is '443
Service Manager (Web Content Server)
0'.
Action start 12:21:52: _Set_AddWCSWindowsFirewallPortException.11EE91AB_EABF_48A6_9973_4DCD73190AC6.
MSI (s) (E4:40) [12:21:52:375]: Doing action: _AddWCSWindowsFirewallPortException.11EE91AB_EABF_48A6_9973_4DCD73190AC6
Action ended 12:21:52: _Set_AddWCSWindowsFirewallPortException.11EE91AB_EABF_48A6_9973_4DCD73190AC6. Return value 1.
Action start 12:21:52: _AddWCSWindowsFirewallPortException.11EE91AB_EABF_48A6_9973_4DCD73190AC6.
MSI (s) (E4:40) [12:21:52:387]: Doing action: _Set_GrantLocalPermissionsToWCSAccount.11EE91AB_EABF_48A6_9973_4DCD73190AC6
Action ended 12:21:52: _AddWCSWindowsFirewallPortException.11EE91AB_EABF_48A6_9973_4DCD73190AC6. Return value 1.
MSI (s) (E4:40) [12:21:52:391]: PROPERTY CHANGE: Adding _GrantLocalPermissionsToWCSAccount.11EE91AB_EABF_48A6_9973_4DCD73190AC6 property. Its value is 'PREKMDCLOUD2
SA_SCSP'.
Action start 12:21:52: _Set_GrantLocalPermissionsToWCSAccount.11EE91AB_EABF_48A6_9973_4DCD73190AC6.
MSI (s) (E4:40) [12:21:52:392]: Doing action: _GrantLocalPermissionsToWCSAccount.11EE91AB_EABF_48A6_9973_4DCD73190AC6
Action ended 12:21:52: _Set_GrantLocalPermissionsToWCSAccount.11EE91AB_EABF_48A6_9973_4DCD73190AC6. Return value 1.
Action start 12:21:52: _GrantLocalPermissionsToWCSAccount.11EE91AB_EABF_48A6_9973_4DCD73190AC6.
MSI (s) (E4:2C) [12:22:08:418]: NOTE: custom action _CreatePortalWebSite.11EE91AB_EABF_48A6_9973_4DCD73190AC6 unexpectedly closed the hInstall handle (type MSIHANDLE) provided to it. The custom action should be fixed to not close that handle.
MSI (s) (E4:40) [12:22:08:420]: Executing op: ActionStart(Name=_CreateMOMRegKey.11EE91AB_EABF_48A6_9973_4DCD73190AC6,,)
CreateWebSite: Saving ContentHost web config changes
MSI (s) (E4:40) [12:22:08:453]: Executing op: CustomActionSchedule(Action=_CreateMOMRegKey.11EE91AB_EABF_48A6_9973_4DCD73190AC6,ActionType=17409,Source=BinaryData,Target=CreateMOMRegKey,)
MSI (s) (E4:50) [12:22:08:477]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI2C57.tmp, Entrypoint: CreateMOMRegKey
CAPACK: Extracting custom action to temporary directory: C:\Windows\Installer\MSI2C57.tmp-\
CAPACK: CLR version v2.0.50727 is installed.
CAPACK: CLR version v2.0.50727 is detected.
CAPACK: CLR version v4.0.30319 is installed.
CAPACK: CLR version v4.0.30319 is detected.
CAPACK: Binding to CLR version v2.0.50727
Calling custom action CAManaged!Microsoft.MOMv3.Setup.MOMv3ManagedCAs.CreateMOMRegKey
CreateMOMRegKey: Generating secure key for Primary SDK
CreateMOMRegKey: Error: Exception of type 'Microsoft.EnterpriseManagement.Security.KeyNotInSyncException' was thrown.
StackTrace: at Microsoft.EnterpriseManagement.Security.SecureStorageManager.Initialize()
at Microsoft.MOMv3.Setup.MOMv3ManagedCAs.CreateMOMRegKey(Session session)
MSI (s) (E4:50) [12:22:15:324]: NOTE: custom action _CreateMOMRegKey.11EE91AB_EABF_48A6_9973_4DCD73190AC6 unexpectedly closed the hInstall handle (type MSIHANDLE) provided to it. The custom action should be fixed to not close that handle.
CustomAction _CreateMOMRegKey.11EE91AB_EABF_48A6_9973_4DCD73190AC6 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (E4:40) [12:22:15:493]: Executing op: ActionStart(Name=_CreateMOMRegKey.11EE91AB_EABF_48A6_9973_4DCD73190AC6,,)
MSI (s) (E4:40) [12:22:15:500]: Executing op: ProductInfo(ProductKey={79A76AB5-3EA0-4C4F-89B9-1CA00438EC2E},ProductName=Microsoft System Center 2012 - Service Manager,PackageName=SM.msi,Language=0,Version=117771097,Assignment=1,ObsoleteArg=0,ProductIcon=ServiceManager.ico,,PackageCode={1B3B79AF-1391-4E6E-9BE2-2BD0832DADE7},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (E4:40) [12:22:15:509]: Executing op: ActionStart(Name=_CreatePortalWebSite.11EE91AB_EABF_48A6_9973_4DCD73190AC6,Description=Creating self-service web content portal,)
MSI (s) (E4:40) [12:22:15:516]: Executing op: ActionStart(Name=WriteRegistryValues,Description=Writing system registry values,Template=Name: [2], Value: [3])
MSI (s) (E4:40) [12:22:15:519]: Executing op: RegOpenKey(Root=-2147483646,Key=SYSTEM\CurrentControlSet\Services\Eventlog\Operations Manager\Database Modules,,BinaryType=1,,)
MSI (s) (E4:40) [12:22:15:523]: Executing op: RegRemoveValue(Name=EventSourceFlags,Value=#0,)
MSI (s) (E4:40) [12:22:15:529]: Executing op: RegCreateKey()
MSI (s) (E4:40) [12:22:15:534]: Executing op: RegRemoveValue(Name=EventMessageFile,,)
MSI (s) (E4:40) [12:22:15:566]: Executing op: RegRemoveKey()
MSI (s) (E4:40) [12:22:15:566]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Eventlog\Operations Manager\Database Modules 3: 2
MSI (s) (E4:40) [12:22:15:574]: Executing op: RegOpenKey(Root=-2147483646,Key=SYSTEM\CurrentControlSet\Services\Eventlog\Operations Manager\System Center Virtual Machine Manager Connector,,BinaryType=1,,)

Get user comments from Service Manager 2012

Hi all,
For some Service Manager customizations, I want to "export" the user comments from incident tickets to an email message. I want to do this with Orchestrator.
I was thinking to create a runbook with the follow components:
- Get Incident
- Get relationship (Related class = Trouble Ticket User comments)
In the last activity "send mail", I want to add the user comments. But I can't find the user comments from the Published data. (see print screen)
Know anyone of you if it is possible to get the user comments? If Yes, How to do that?

Hi!
Yes, it is possible. "Get Relationship" does just exactly that, it only gets the relationship between the Incident object and the Trouble Ticket User Comment object. After you have retrieved this, you then need to get the actual related object.
To do that, you Get Object, the class you want (in this case Trouble Ticket User Comment), then make sure you add a filter to search for the "Related Object Guid" from the published data of the Get Relationship.
Make sure you select the "Related Object Guid"! It is a very common mistake to choose "SC Object Guid", but that is just the guid of the relationship...not the object you want ;)
A bit tricky to understand at first, but easy enough after you get the hang of it.

Could not create VM from Service Management Portal API

Hello,
I need to create a VM using the SMP API.
Sending the following request:
https://servername:30006/subscriptionID/services/systemcenter/vmm/VirtualMachines
Accept-Encoding: identity
Content-Length: 3132
x-ms-principal-id:
Content-Type: application/json;odata=verbose
Accept: application/json;odata=verbose
User-Agent: Boss/0.1
"CloudId": "892f3c2e-7d43-4340-9b3c-99269885cdf6",
"ComputerName": "BOSSTest",
"Name": "BOSS Temp Machine Name",
"StampId": "5dfdab3b-b3c7-45c6-bfc4-a95636c4542e",
"VMTemplateId": "39153713-aa56-4f68-a58f-6687a1272fd2",
"Description": "Test Automation",
"DiskIO": null,
"Dismiss": null,
"Domain": null,
"DynamicMemoryBufferPercentage": null,
"DynamicMemoryDemandMB": null,a
"DynamicMemoryEnabled": null,
"DynamicMemoryMaximumMB": null,
"Enabled": null,
"ExcludeFromPRO": null,
"ExpectedCPUUtilization": null,
"FailedJobID": null,
"FullName": "",
"HardwareProfileId": null,
"HasPassthroughDisk": null,
"HasSavedState": null,
"HasVMAdditions": null,
"HeartbeatEnabled": null,
"HighlyAvailable": null,
"IsFaultTolerant": null,
"IsHighlyAvailable": null,
"IsUndergoingLiveMigration": null,
"LastRestoredCheckpointId": null,
"LibraryGroup": null,
"LimitCPUForMigration": null,
"LimitCPUFunctionality": null,
"LinuxAdministratorSSHKey": null,
"LinuxDomainName": null,
"LocalAdminPassword": "!!123abc",
"LocalAdminRunAsAccountName": null,
"LocalAdminUserName": "Administrator",
"Location": null,
"MarkedAsTemplate": null,
"Memory": null,
"MemoryAssignedMB": null,
"MemoryAvailablePercentage": null,
"MemoryWeight": null,
"ModifiedTime": null,
"MostRecentTaskId": null,
"NetworkUtilization": null,
"[email protected]": "Collection(VMM.NewVMVirtualNetworkAdapterInput)",
"NumLock": null,
"OperatingSystem": null,
"OperatingSystemShutdownEnabled": null,
"Operation": null,
"OrganizationName": null,
"Owner": {
"RoleID": null,
"RoleName": null,
"UserName": null,
"odata.type": "VMM.UserAndRole"
"Password": null,
"Path": null,
"PerfCPUUtilization": null,
"PerfDiskBytesRead": null,
"PerfDiskBytesWrite": null,
"PerfNetworkBytesRead": null,
"PerfNetworkBytesWrite": null,
"ProductKey": null,
"Retry": null,
"RunAsAccountUserName": null,
"RunGuestAccount": null,
"ServiceDeploymentErrorMessage": null,
"ServiceId": null,
"SharePath": null,
"SourceObjectType": null,
"StartAction": null,
"StartVM": true,
"Status": null,
"StatusString": null,
"StopAction": null,
"Tag": null,
"TimeSynchronizationEnabled": null,
"TimeZone": null,
"TotalSize": null,
"Undo": null,
"UndoDisksEnabled": null,
"UpgradeDomain": null,
"UseCluster": null,
"UseLAN": null,
"UserName": null,
"VMBaseConfigurationId": null,
"VMCPath": null,
"VMConfigResource": null,
"VMHostName": null,
"VMId": null,
"VMResource": null,
"VMResourceGroup": null,
"VirtualHardDiskId": null,
"VirtualMachineState": null,
"VirtualizationPlatform": null,
"WorkGroup": null,
"odata.type": "VMM.VirtualMachine"
i only get the response:
500 INTERNAL SERVER ERROR
Date: Fri, 29 Nov 2013 13:21:46 GMT
X-Content-Type-Options: nosniff
Server: Microsoft-IIS/8.0, Microsoft-IIS/8.0
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET, ASP.NET
Cache-Control: no-cache
DataServiceVersion: 1.0;
request-id: 853d7c54-ece5-0000-ff09-3e85e5ecce01
Content-Length: 0
When i look at the Service Management logs i found this:
Resource provider unexpected exception for request with verb 'POST', operation name 'Outgoing tenant proxy call', request URI 'https://svtdcspf01.tdc.eb-grp.net:8090/SC2012/VMM/a43cf9d2-3353-4611-969b-d45616bfe212/Microsoft.Management.Odata.svc/VirtualMachines',
version '', client request Id '', server request Id '31098b27ca9f4301a7b091e4d6c4db3e.2013-11-29T13:21:44.6146313Z', status code 'InternalServerError', reason 'Internal Server Error', body '{"error":{"code":"","message":{"lang":"de-AT","value":"An
error occurred while processing this request."},"innererror":{"message":"<ErrorInfo>\r\n <DisplayableErrorCode>11418</DisplayableErrorCode>\r\n <ErrorType>Error</ErrorType>\r\n <Problem>You
have no access rights for at least one of the required objects for this operation.</Problem>\r\n <RecommendedActionCLI>Apply the Virtual Machine Manager administrator to obtain the required
permissions.</RecommendedActionCLI>\r\n <DetailedCode>None</DetailedCode>\r\n <SymbolicErrorCode>ObjectsInaccessible</SymbolicErrorCode>\r\n</ErrorInfo>","type":"System.Management.Automation.RuntimeException","stacktrace":"
at System.Management.Automation.Interpreter.ThrowInstruction.Run(InterpretedFrame frame)\r\n at System.Management.Automation.Interpreter.EnterTryCatchFinallyInstruction.Run(InterpretedFrame frame)","internalexception":{"message":"<ErrorInfo>\r\n
<DisplayableErrorCode>11418</DisplayableErrorCode>\r\n <ErrorType>Error</ErrorType>\r\n <Problem>You have no access rights for at least one of the required objects for this operation</Problem>\r\n <RecommendedActionCLI>Apply
the Virtual Machine Manager administrator to obtain the required permissions.</RecommendedActionCLI>\r\n <DetailedCode>None</DetailedCode>\r\n <SymbolicErrorCode>ObjectsInaccessible</SymbolicErrorCode>\r\n</ErrorInfo>","type":"Microsoft.SystemCenter.Foundation.Common.VMMErrorException","stacktrace":""}}}}'.
Can someone help me? I have no idea which permissions i need!
BR and Thanks in advice!
Emanuel

Just to make sure, have you done this step stated at the link below?
http://technet.microsoft.com/en-us/library/dn457792.aspx
Please remember to mark the replies as answers if they help and unmark them if they provide no help.
Milton Goh
MCSE, MCSA, MCITP, MOF, ITIL, AIIM SharePoint Specialist
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Cannot connect to service manager portal wcf service

I only get this error on one request offering. Everything else on the portal works fine. This RO worked until I update one of the user prompts. The prompt is a query result that is configured to return domain users only of display name
equals the users that I have listed. I have about 40 users display names listed under the criteria. I didnt set token, do I have to?
What else might effect the WCF service for only one item on the portal?
- Get on the floor, do that dinosaur

Well I looked in the silverlight trace log which said:
The maximum string content length quota (24576) has been exceeded while reading XML data. This quota may be increased by changing the MaxStringContentLength property on the XmlDictionaryReaderQuotas object used when creating the XML reader.'. Please
see InnerException for more details.
I'm not sure how to increase this though.
- Get on the floor, do that dinosaur

Cannot connect to the Service Manager portal WCF service...again

I've ran into this error a few times now, but I have usually been able to fix it. This time its being more stubborn.
This is a brand new 2012 R2 portal running on a brand new SharePoint 2010 SP1 two server farm. The web content server is installed on both of the webservers just like Travis has it in this blog: http://blogs.technet.com/b/servicemanager/archive/2012/05/04/how-to-configure-the-self-service-portal-sharepoint-site-or-the-web-content-server-for-load-balancing.aspx
We have it F5 load balanced with a 3rd party cert which is working fine. We get to the site and the app loads, but instead of seeing the only catalog item I have published, I see the red error at the bottom stating that it cannot connect to the WCF service.
I've double checked all my bindings in IIS and the web.config. When I look in the web server event log I see this:
System.ServiceModel 3.0.0.0 Event ID 3
WebHost failed to process a request. Sender Information: System.ServiceModel.Activation.HostedHttpRequestAsyncResult/37916227 Exception: System.Web.HttpException: The service '/ServiceHost/Services/DataAccessService.svc' does not exist. ---> System.ServiceModel.EndpointNotFoundException: The service '/ServiceHost/Services/DataAccessService.svc' does not exist. at System.ServiceModel.ServiceHostingEnvironment.HostingManager.EnsureServiceAvailable(String normalizedVirtualPath) at System.ServiceModel.ServiceHostingEnvironment.EnsureServiceAvailableFast(String relativeVirtualPath) at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.HandleRequest() at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.BeginRequest() --- End of inner exception stack trace --- at System.ServiceModel.AsyncResult.End[TAsyncResult](IAsyncResult result) at System.ServiceModel.Activation.HostedHttpRequestAsyncResult.End(IAsyncResult result) Process Name: w3wp Process ID: 3004
The SMPortalTrace.log isnt being very helpful, but heres a copy of it:
Error,2014-06-20 13:19:22.8784441,System.Reflection.TargetInvocationException: [Arg_TargetInvocationException]
Arguments:
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30214.00&File=mscorlib.dll&Key=Arg_TargetInvocationException ---> System.ServiceModel.CommunicationException: [HttpWebRequest_WebException_RemoteServer]
Arguments: NotFound
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30214.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer ---> System.Net.WebException: [HttpWebRequest_WebException_RemoteServer]
Arguments: NotFound
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30214.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer ---> System.Net.WebException: [HttpWebRequest_WebException_RemoteServer]
Arguments: NotFound
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30214.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer
at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult)
at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa.<EndGetResponse>b__9(Object sendState)
at System.Net.Browser.AsyncHelper.<>c__DisplayClass4.<BeginOnUI>b__1(Object sendState)
--- End of inner exception stack trace ---
at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state)
at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)
--- End of inner exception stack trace ---
at Microsoft.EnterpriseManagement.ServiceManager.Portal.ServiceCatalogSilverlightModule.Models.DataProvider.<>c__DisplayClass1.<FetchAllServiceOfferings>b__0(Object sender, AsyncDataCommandCompletedEventArgs`1 e)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.AsyncDataCommandBase`2.<>c__DisplayClass2.<CompleteCommand>b__0(Object )
--- End of inner exception stack trace ---
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, Boolean useFastPath, Delegate d, Object[] args)
at System.Windows.Threading.DispatcherSynchronizationContext.Send(SendOrPostCallback d, Object state)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.AsyncDataCommandBase`2.CompleteCommand(Object sender, AsyncDataCommandCompletedEventArgs`1 e)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.AsyncDataCommandBase`2.OnCommandCompleted(Object sender, Exception exception)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.DataGatewayBase.CompleteAsyncDataCommandWithError(AsyncDataCommand command, Exception exception)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.ProxyDataGateway.ProxyExecuteCompletedHandler(Object sender, ExecuteCompletedEventArgs e)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.ProxyDataGateway.<>c__DisplayClass4.<GetClientProxy>b__3(Object sender, ExecuteCompletedEventArgs args)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.Proxy.ServiceReference.DataAccessServiceClient.OnExecuteCompleted(Object state)
Error,2014-06-20 13:23:12.7295391,System.Reflection.TargetInvocationException: [Arg_TargetInvocationException]
Arguments:
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30214.00&File=mscorlib.dll&Key=Arg_TargetInvocationException ---> System.ServiceModel.CommunicationException: [HttpWebRequest_WebException_RemoteServer]
Arguments: NotFound
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30214.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer ---> System.Net.WebException: [HttpWebRequest_WebException_RemoteServer]
Arguments: NotFound
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30214.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer ---> System.Net.WebException: [HttpWebRequest_WebException_RemoteServer]
Arguments: NotFound
Debugging resource strings are unavailable. Often the key and arguments provide sufficient information to diagnose the problem. See http://go.microsoft.com/fwlink/?linkid=106663&Version=5.1.30214.0&File=System.Windows.dll&Key=HttpWebRequest_WebException_RemoteServer
at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult)
at System.Net.Browser.BrowserHttpWebRequest.<>c__DisplayClassa.<EndGetResponse>b__9(Object sendState)
at System.Net.Browser.AsyncHelper.<>c__DisplayClass4.<BeginOnUI>b__1(Object sendState)
--- End of inner exception stack trace ---
at System.Net.Browser.AsyncHelper.BeginOnUI(SendOrPostCallback beginMethod, Object state)
at System.Net.Browser.BrowserHttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.ServiceModel.Channels.HttpChannelFactory.HttpRequestChannel.HttpChannelAsyncRequest.CompleteGetResponse(IAsyncResult result)
--- End of inner exception stack trace ---
at Microsoft.EnterpriseManagement.ServiceManager.Portal.ServiceCatalogSilverlightModule.Models.DataProvider.<>c__DisplayClass1.<FetchAllServiceOfferings>b__0(Object sender, AsyncDataCommandCompletedEventArgs`1 e)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.AsyncDataCommandBase`2.<>c__DisplayClass2.<CompleteCommand>b__0(Object )
--- End of inner exception stack trace ---
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
at System.Delegate.DynamicInvokeImpl(Object[] args)
at System.Windows.Threading.Dispatcher.InvokeImpl(DispatcherPriority priority, Boolean useFastPath, Delegate d, Object[] args)
at System.Windows.Threading.DispatcherSynchronizationContext.Send(SendOrPostCallback d, Object state)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.AsyncDataCommandBase`2.CompleteCommand(Object sender, AsyncDataCommandCompletedEventArgs`1 e)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.AsyncDataCommandBase`2.OnCommandCompleted(Object sender, Exception exception)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.DataGatewayBase.CompleteAsyncDataCommandWithError(AsyncDataCommand command, Exception exception)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.ProxyDataGateway.ProxyExecuteCompletedHandler(Object sender, ExecuteCompletedEventArgs e)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.ProxyDataGateway.<>c__DisplayClass4.<GetClientProxy>b__3(Object sender, ExecuteCompletedEventArgs args)
at Microsoft.EnterpriseManagement.Presentation.DataAccess.Proxy.ServiceReference.DataAccessServiceClient.OnExecuteCompleted(Object state)
Any ideas?
- Get on the floor, do that dinosaur

For me I can reach it via the direct server name,
https://Server:444/ServiceHost/Services/DataAccessService.svc works and displays a page
But it fails when trying to go to the load balanced name:
https://SelfService.blah.com:444/ServiceHost/Services/DataAccessService.svc Fails
When I use IE11 and do a network check it shows its getting a 404 error on /ContentHost/ClientBin/ServiceCatalogSilverlightModule.xap.
Network guys who configured the F5 can't see any network issues blocking the request. The F5 isn't doing SSL offloading, certificate is on the software portal server.

Query result list sort order in the Service Manager Portal (2012).

Hi there,
I have a setup a user prompt for a request offering in which the values are based on a query results list. When the user prompt is displayed in the portal the order of the items presented based on my query results list is in reverse
alphabetical order (Z to A) instead of traditional A to Z. I can clicked the column header to toggle the sort order, however having to do this is slightly annoying.
My query results list is based on returning the Department field of a specific criteria of template AD user accounts (which are imported into the CMDB via the AD Connector).
Where and how is the sort order defined?
Thanks
Bryan

Hi Bryan,
After a quick test I can see the query results is in a descending order based on the first display column of the query results configuration. In the Request offering wizard I don't see an option for sorting. I don't think it is possible to configure this
out of the box.
But maybe it is possible from a Self Service Portal rendering point of view. Maybe there is a key for it in the settings.xml just like the maximum of query results:
http://blogs.technet.com/b/servicemanager/archive/2011/11/08/advanced-query-results-customization-for-request-offerings.aspx
If this is possible I'm also curious to know how! :)
- Dennis

Service Manager 2012 R2 Self Service Portal Request Offering page length

How can I control the number of fields displayed in the SSP for my request offerings?
I would like to only ask a few questions per page and have the end user click next to continue asking questions.

you have to edit settings.xml in wwwroot\system center service manager portal\contenthost\clientbin (on the web content server)
I think the key is called DefaultNumberOfQuestionsPerPage, and after changing this you should restart the webservice to see an immediate effect
http://codebeaver.blogspot.dk/

How to create drop down option in service manager 2012 incident portal

Hii,,
Please assist how to create drop down option in service manager 2012 SP1 default incident portal. We would like to provide the drop down option in "Please enter the title for the Issue" to our users.
Regards, Syed Fahad Ali

As was already referenced, you could use a Simple List for the prompt, however if you are referring to the default General Incident that is available out-of-the-box, you might be limited in what you can modify.
I did some work for a client, that wanted to have a list and other options for the General Incident through the Portal. So, I ended up having to create a custom General Incident instead of using the default one, which will then allow you to add any type
of prompts, and configure them as you want (i.e. with a simple list).

Confirming method to secure web services through oracle web service manager

Hi All,
I am just wondering about the method to secure web service through oracle web service manager.
I have a unsecure web service "helloworld" which is deployed on JWSDP1.6 toolkit.I want to secure it through oracle web service manager.
Inorder to secure this unsecure web service,I use gateway(web service manager for securing web service using message level security through certificate).
So when client want to access the helloworld service,it contacts the gateway securely and gateway intern connect to original web service after decrypting and verification of the signature.When gateway gets response from the web service,it signs the response message and then encrypt and passs on to the client.
So my question is,is it the right way to secure web service?
As I am getting the following fault exception :
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
<SOAP-ENV:Body>
<SOAP-ENV:Fault>
<faultcode "http://schemas.oblix.com/ws/2003/08/Faults">c</faultcode>
<faultstring>Step execution failed with an exception
</faultstring>
<detail></detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
I checked the log at :
C:\coresv_install_home\external\oc4j-10.1.2.0.0\j2ee\home\log\http-web-access
but there is no helpful information available.Thanks for any help.
Kash

Hi Rajesh,
Thanks for your reply.I am using the following policy steps:
1)for Request (Decrypt and Verify signature).
2)for Response(Sign Message and Encrypt).
The configuration for Request is shown below:
Pipeline "Request"
Pipeline Steps:
Start Pipeline
Log
Decrypt and Verify Signature
Basic Properties Type Default Value
Enabled (*) boolean true true
XML Decryption Properties Type Default Value
Decryptor''s keystore location (*) string C:\Sun\jwsdp-2.0\xws-security\etc\server-keystore.jks
Decrypt Keystore Type (*) string jks jks
Decryptor''s keystore password string *******
Decryptor''s private-key alias (*) string s1as
Decryptor''s private-key password string *******
Enforce Encryption (*) boolean true true
XML Signature Verification Properties Type Default Value
Verifying Keystore location (*) string C:\Sun\jwsdp-2.0\xws-security\etc\server-truststore.jks
Verifying Keystore type (*) string jks jks
Verifying Keystore password string *******
Signer''s public-key alias (*) string xws-security-client
Enforce Signing (*) boolean true true
End Pipeline
And the configuration for Response is shown below:
Pipeline "Response"
Pipeline Steps:
Start Pipeline
Log
Sign Message and Encrypt
Basic Properties Type Default Value
Enabled (*) boolean true true
Signing Properties Type Default Value
Signing Keystore location (*) string C:\Sun\jwsdp-2.0\xws-security\etc\server-keystore.jks
Signing Keystore Type (*) string jks jks
Signing Keystore password string *******
Signer''s private-key alias (*) string s1as
Signer''s private-key password string *******
Signed Content (*) string BODY BODY
Sign XPATH Expression string
Sign XML Namespace string[]
Encryption Properties Type Default Value
Encryption Keystore location (*) string C:\Sun\jwsdp-2.0\xws-security\etc\server-truststore.jks
Encrypt Keystore Type (*) string jks jks
Encryption Keystore password string *******
Decryptor''s public-key alias (*) string xws-security-client
Encrypted Content (*) string BODY BODY
Encrypt XPATH Expression string
Encrypt XML Namespace string[]
End Pipeline
I checked the log again but nothing useful there,it is just giving the following values:
2006-08-14 16:32:50,372 INFO [Thread-21] mstore.OLiteMStore - SELECT MEASUREMENT_STR FROM MEASUREMENT_PERSISTED_STORE WHERE ID=? FOR UPDATE
2006-08-14 16:34:50,364 INFO [Thread-16] mstore.OLiteMStore - INSERT INTO MEASUREMENT_PERSISTED_STORE (ID,DEF_ID,CONTEXT_ID,PARENT_CONTEXT_ID,TIME,STORETIME,KEY0,KEY1,KEY2,KEY3,KEY4,KEY5,KEY6,KEY7,KEY8,KEY9,KEY10,KEY11,KEY12,KEY13,KEY14,KEY15,KEY16,KEY17,KEY18,KEY19,KEY20,KEY21,KEY22,KEY23,KEY24,KEY25,KEY26,KEY27,KEY28,KEY29,KEY30,KEY31,KEY32,KEY33,KEY34,KEY35,KEY36,KEY37,KEY38,KEY39,DBM0,MEASUREMENT_STR) VALUES(?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,'R',empty_clob())
2006-08-14 16:34:50,364 INFO [Thread-16] mstore.OLiteMStore - SELECT MEASUREMENT_STR FROM MEASUREMENT_PERSISTED_STORE WHERE ID=? FOR UPDATE
Any help would be appreciated.Thanks.
Kash

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