Common area phone gets "Unable to access server. Please search later"

I installed two common area phones, a Polycom CX3000 speaker phone and a Polycom CX500. When starting to type a phone number the following message appears on the screen of the phone: "Unable to access server. Please search later".
Is there any way to enable the search capability for these phones without connecting the USB cable on the CX3000? Note that the CX500 doesn't have a USB cable at all.

Hi,
Please use the Test-CsPhoneBootstrap commandlet to troubleshoot the issue.
Please check SRV records as Lync phone cannot utilize manual configuration.
Please make sure the sign in user has been Enterprise Voice enabled.
Please double check the steps configuring common area phone:
http://blog.schertz.name/2011/04/common-area-phone-configuration-in-lync/
Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
Please make sure that you completely understand the risk before retrieving any suggestions from the above link.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Similar Messages

How to disable addressbook access for common area phones

I'm searching for a way to prevent access to the company addressbook for our common area phones. One of these phones is used as a door phone in public area and should not display the contact cards of our employees.
Many thanks

Hi,
Please try to add the msRTCSIP-GroupingID attribute on the Contact for Lync users, then test the issue again.
The basic premise is you can define groups of users in your organizations and assign them different groupingIds.
A groupingId is simply a guid and only users who have the same groupingId may search for each other.
To set the groupingId for a user, you must set the value of msRTCSIP-GroupingId in Active Directory.
More details:
http://blogs.msdn.com/b/jcalev/archive/2012/06/07/partitioning-lync-address-book-using-msrtcsip-groupingid.aspx
Here is a similar case may help you:
https://social.technet.microsoft.com/Forums/en-US/7b7ed0b2-03ea-4dee-b4ec-e9a2fad76109/lync-phone-edition-common-area-phone-disable-contact-search?forum=ocsmanagement
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Static NAT causes unable to access server via internal IP

Hi all,
Need some help. I running site-to-site IPsec VPN in Cisco 2811 IOS 12.4 both site. Here I encounter a problem to access server on Site A from Site B
Site A having Leased Line connected to router with Public IP. I have done static mapping 1 web server to Public IP (NAT). This to allow external users to access the server via Public IP. At the same time, users at Site B would need to access to same server via Internal IP since they have Site-to-Site VPN established. But once I done Static Mapping (NAT), user at Site B unable to access the server at Site A using its internal IP. But external user can access server via Public IP. What went wrong here. Do i need to add extra command to get this done? We really need this.

Hi sheik,
I'm accessing the server form Site B using its server's LAN IP.
If I remove the static NAT statement from my router at Site A, everything works well. I can access the server from site B using its LAN IP via Site-to-Site VPN. But in this case, external users unable to access server via Public IP since no Static NAT statement.

Can Lync common area phone request device updates?

Hi,
simple question: can a Lync Phone Edition device (LPE, Aries class, Polycom CX500 / CX600 etc.) request device updates, when the phone is hosting a common area phone contact object?
Fortunately I know the answer: it seems NOT, I see in the system settings that there is an error for the last device update request. However as soon as I login with a normal user account, the device update request status is 200, and the phone gets updated
under 5 minutes and reboots properly.
While I know the answer, I would like to get feedback from MS: is this a design defect of the product, a bug in the way common area phone contact object authenticates on the Lync webservices or something else? Other peoples experience is more than welcome!

Hi,
You can feedback on the link below:
http://blogs.technet.com/b/lync/archive/2012/11/01/lync-app-feedback-you-asked-and-here-it-is.aspx
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Common Area Phone and Call Forwarding

Hi,
Is it basicly possible to use Call Forwarding on Common Area Phones without Hot Desking?
According toTechnet yes.
http://technet.microsoft.com/en-us/library/gg412807.aspx
We have a problem with the setup of Common Area Phones.
All CAP phones have a Voice Policy with Call Forwarding enabled and Firmware 4.0.7577.250. (Hard Reset done)
But the phone menu does not show the Call Forwarding entry.
When we log in as a user (Hot Desking) with the same Voice Policy, Call Forwarding is shown and functional.
Any ideas?
Thank you in advanced for any input.
Cheers.
Dietmar
ucready

Try these (on Lync 2013 SEFAUtil):
Forward calls to outbound:
C:\>SEFAUtil.exe /server:theGreatPool.internal.net sip:[email protected] /Verbose /callanswerwaittime:10 /setfwddestination:+3580123456789 /enablefwdnoanswer
Forward calls to internal user:
C:\>SEFAUtil.exe /server:theGreatPool.internal.net sip:[email protected] /Verbose /callanswerwaittime:10 /setfwddestination:sip:[email protected] /enablefwdnoanswer
Petri

Outbound call not working for Common Area Phone

Hi,
I have configured Common area phone and i am not able to make the outbound call. I have grant the conference policy. I have grant the voice policy.
client policy is default
How to troubleshoot the issue with outbound calls?
INBOUND call is functioning fine
Thanks
jitender

You can change the dial plan with my tool :)
https://gallery.technet.microsoft.com/Lync-2013-Common-Area-57bc4ff1
But good call, normalization rules may be off due to default global dial plan.
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

No long distance dialing for common area phones

What's the best method step by step of limiting common area phones to local dialing only and blocking long distance?

The step by step would be to create a voice policy, pstn usage, and route with those restrictions, then assign it to the common area phones. Then, assign the voice policy to the phones and test. What you're attempting to do is actually quite
common.
I made a handy tool to assign policies to common area phones if it helps:
https://gallery.technet.microsoft.com/lync/Lync-2013-Common-Area-57bc4ff1
Please remember, if you see a post that helped you please click "Vote As Helpful" and if it answered your question please click "Mark As Answer".
SWC Unified Communications
This forum post is based upon my personal experience and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

On my TV, I can access my library and view movie rental trailers but when I actually order the move, it says unable to access server. Any ideas?

On my TV, I can access my library and view movie rental trailers but when I actually order the movie, it says unable to access server. Any ideas?

Have you tried rebooting or restoring?

Lync Common Area Phone automatic sign-in

Yesterday, there was unexpected network fluctuation and that caused all the common area phone to go offline. Lync conference room physical phones were went offline until each one is manually logged in.
Please advise, how to make it automated...once the phone reboot or similar network outage?
Thanks
Funnyghost

Hi,
1. Please disable Hotdesking in Lync Client Policy then test again.
2. Please install KB 2737909, 2737910, 2737911 in the link below:
http://support2.microsoft.com/kb/2781617
3. Please also update to the latest firmware of Lync Phone to check the issue.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

Lync common area phone (cx 600 and cx 3000) unable to join conference

Hello All,
I am facing an issue with cx 3000 phones.The issue is
When teh cx 3000 phones calls a user X and then calls a user y both on PSTN and then try to conference them the conference works but teh cx 3000 conference phones get kicked off from the conference and the 2 pstn users continue to be in conference.
this happens on my cx 600 phones as well.
But from a lync client when i dial 2 PSTn numbers and try conference it works though i have a bad call quality
Any help is appreciated.
Roopesh Raj

Found teh issue to be due to ports blocked between phone subnet and the conf mcu server in my datacenter
Roopesh Raj

LAN was down ie Users are not getting ip from DHCP server after enabling DHCP snooping

Hi All ,
Enclosed file has network connectivity diagram.
1. L3 vlan's ie 2,3,4,5 and 6 are configured on ACC-CR1 and ACC-CR2.
2.Trunk is configured between Core switches ( CR1 and CR2) and access switches .VTP mode is transparent on all switches.L2 vlans are configured on all access switches.
3.DHCP is server is located at different location and is reachable over MPLS.
Without enabling dhcp snooping , users connected to access switches (Sw1,sw2,sw3 and Sw4 ) are getting ip address from DHCP server without any problem and everything is working fine.
But users connected to Sw3 and Sw4 are getting ip address from rouge DHCP server which is not pingable from any one of the switch.
So we have configured DHCP snooping for all vlan's on CR1 , CR2 , SW3 and SW4 and "trusted uplink ports" which are connected to WAN routers from CR1 and CR2 and also "trusted uplink ports " of Sw3 and Sw4 which are connected to CR1 and CR2.
As soon we have enabled DHCP snooping and trusted respective uplink ports , users are not getting ip address from remote DHCP server and even users connected to Sw1 and SW2 are facing same issue.
Note : DHCP snooping is not configured on SW1 and SW2.
Why users are not getting ip address from remote DHCP server as soon as we enabled dhcp snooping on Core switches and two access switches ie sw3 and sw4 ? what could have caused DHCP packets to be dropped ? Any idea would be appreciated .

Hi,
as you say: " HSRP is configured between CR1 and CR2 and Vlans are active on CR1" does it mean there are L3 intrefaces configured in each VLAN on your CR switches and ip hepler-address pointing to the remote DHCP server is configured on each of them?
I know it's difficult in a productive environment but IMHO you need to find out where are the DHCP offers dropped.
Either by enabling DHCP debugging or by capturing packets via Wireshark, e.g.
Best regards,
Milan

Connection timed out on website. Tried clearing cache/cookies. No proxy. Internet Explorer. Still unable to access. Please help. Website is working.

I get Connection Timed Out on these websites: energy-medicine-software.com and energy-medicine.info. I tried clearing the cache/cookies. I put in No Proxy. I tried Internet Explorer and still unable to access. I rebooted my computer. I know that this website is active because I contacted the webmaster and he says that it's active at his end. What else can I do to access this site? Thanks!

Make sure you install several add / mal-ware scanners and run them all
once in a while. Also;
It’s very sad, but many of the software down-loaders / installers will trick you
into installing not only their program, '''but other programs as well'''.
You have heard of the '''fine print in shady contracts''', right? Well, some
installers you need to look at the '''itsy bitsy teeny weeny fine print'''.
You are thinking you are giving the installer permission to install the program
you want by using the '''recommended''' option. But if you use the
'''Manual Option Instead''', you discover all kinds of stuff that
'''you do not even know what it is or what it does'''. From now on,
everyone needs to '''Use The Manual Option''' to put a stop to this.

Failing to get Wireless Internet Access. Please Help!

Happy new year everyone! OK so here's my problem:
I'm trying to use the Airport connection with a linksys WRT54GS wireless router and I'm unable to access the internet. The Airport recognizes the wireless network, says its connected, but I still can't access the internet even after using a static IP address. When I go to Network Diagnostics and fill in the appropriate information, I get green status icons for all but 'Internet.' Even after running system update through a wired connection on the PBG4 thinking I may have had some outdated soft/firmware, I still couldn't connect to the internet. I've put more time into this than I should have at this point and am completely stumped as to how I can remedy this problem. If there's anyone out there that could help me out I'd really appreciate it. Thanks a lot!
PowerBook G4 12" Mac OS X (10.4.8)

if no one has any solutions, could someone please recommend a 3rd party wireless router that I may have better luck with? Thank you!

Unable to contact server, try again later

I am trying to buy a movie on my Apple TV but it says unable to contact server. Help please

My 6month long term Problem solved with your Help! am not using any Ghostery ad blocking software, but yes certain block in my host file '''"C:\windows\System32
\Drivers\etc\Hosts" '''I edit it & remove it now everything is ok. Thank you! so much for your valuable efforts! You are real Gem!

ITUNE Store "unable to process purchase - please try later"

This should be a simple one...
I have an iTunes account with credit card info stored. I have historically been purchasing music, debited from my account. Today I thought I would buy another song. Attempted to purchase a track and I got the "unable to process purchase. Purchasing system is temporarily unavailable at this time, please try later". Odd. So I check my card details. For some reason it had changed to a Maestro card? I've never had one. The number is right (last 4 digits) but the card type wrong. This may be unrelated but I thought it was odd. Anyway, I have re-edited all of my info and still I am unable to purchase music. BT is my ISP (UK). Main player so should be no fault there. Any ideas anyone? Thanks Mocquery.
MacBook Pro
Vista Business N - SP1

Apple Store solved the issue.

Common area phone gets "Unable to access server. Please search later"

Similar Messages

Maybe you are looking for