Common problems on User Level for SAP Support

We are working on an RFP for SAP support. The client is having an existing helpdesk where key users or super users try to resolve the issues. If the same are not resolved at this level, these issues are escalated to Level-2 Q which is specific to the SAP functionality and / or component. For identifying the correct functionality and / or SAP component, scripts are to be used so that the issue gets escalated to the right Q.
We are looking for a list of common problems that occur at the User level so that the same may be translated into a hierarchical model for logging on the user requests to the relevant support Q. Anybody having worked on a similar proposal or having any insight on the subject, may please contact me.

Hi,
It sounds like you hit the wrong forum?!
This is the Forum for questions around the SAP Business One SDK!
Please give it one more try to find the right one!
Thanks & sorry,
Frank

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Error while performing Risk Analysis at user level for a cross system user

Dear All,
I am getting the below error, while performing the risk analysis at user level for a cross system (Oracle) user.
The error is as follows:
"ResourceException in method ConnectionFactoryImpl.getConnection(): com.sap.engine.services.connector.exceptions.BaseResourceException: Cannot get connection for 120 seconds. Possible reasons: 1) Connections are cached within SystemThread(can be any server service or any code invoked within SystemThread in the SAP J2EE Engine), 2) The pool size of adapter "SAPJ2EDB" is not enough according to the current load of the system or 3) The specified time to wait for connection is not enough according to the pool size and current load of the system. In case 1) the solution is to check for cached connections using the Connector Service list-conns command, in case 2) to increase the size of the pool and in case 3) to increase the time to wait for connection property. In case of application thread, there is an automatic mechanism which detects unclosed connections and unfinished transactions.RC:1
Can anyone please help.
Regards,
Gurugobinda

Hi..
Check the note # SAP Note 1121978
SAP Note 1121978 - Recommended settings to improve peformance risk analysis.
Check for the following...
CONFIGTOOL>SERVER>MANAGERS>THREADMANAGER
ChangeThreadCountStep =50
InitialThreadCount= 100
MaxThreadCount =200
MinThreadCount =50
Regards
Gangadhar

Video on skype not workin only in facetime and photo booth appears to be a common problem amongst user with a recently bought macbook air

Video on skype not working. Only functioning in facetime and photo booth. Seems to be a common problem amongst users having bought a new macbook air recently. When you go to Preference and click on audio/video item video works but when clicking on another menue and returning to audio/videio picture is gone. Understand has something to do with a recent update von Apple (10.8.5... missing file for 32 bit version).
Anybody there to give me an advice?
Thanks.

Wait until a fix is available from Apple or Skype.
Best.

Your user has no SAP Support Portal user assigned

Hi all,
in transaction SM37 I found a job that almost everytime ends with error. Name of the job is "SM:SYNC SAP SESSIONS" and it's executed daily. The error message is :
Job started
Step 001 started (program RDSWPCISERVICEPLAN, variant &0000000000452, user ID SYS_JOBYSAP)
Your user has no SAP Support Portal user assigned
Job cancelled after system exception ERROR_MESSAGE
Everyday the job is scheduled automatically by another job "SM:SCHEDULER". I suppose that is same on your systems.
I know the error message say that I should try to assign S-user to user SYS_JOBYSAP but I think it should not be the problem because some days the job ends with no errors. Also when I duplicate some old job (with status Cancelled) and execute it immediately the job ends in green.
Do you have any idea what could be wrong? Is it possible that there is some problem with connection to SAP almost regularly everyday in same time?
Best regards,
Zbynek

I would like to check whether the SAP service that is used by job SM:SYNC SAP SESSIONS is running in given time. I need to re-schedule job SM:SYNC SAP SESSIONS to other time. How is it possible? I think the job SM:SCHEDULER uses some table that contains detail informations about scheduled jobs. Is it right? Do you know name of the table?
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Problem with Revision level for a Material

Hi All,
I have a problem with Revision Levels for a Material.
I want to know the Revision Level for a particular Material for BOM Creation.
Can anyone please let me know from which Table or Funtion Module can I get the Rev Level, once I pass MATNR (Material) and AENNR (Change Number).
<REMOVED BY MODERATOR>
Thanks and Regards,
Harish Kalla
Edited by: Alvaro Tejada Galindo on Apr 14, 2008 4:30 PM

HI,
You can use table AEOI.
Hope this helps.
<REMOVED BY MODERATOR>
Regards,
Sipra
Edited by: Alvaro Tejada Galindo on Apr 14, 2008 4:30 PM

What is HR new Patch level for SAP 4.7

Hi all,
What is the HR new Patch level for SAP 4.7 and GUI 6.4.
Thanks In advance.
Satish

Hi Satish,
The best and the most authorplace to find that information would be the SAP service Marketplace. Go to <a href="https://service.sap.com/ocs-schedules">this link</a> and you should get it.
Regards,
Anand Mandalika.

What is the latest patch level for SAP CRM 7.0

Hello Experts,
I kindly request you to provide any information on what the latest patch for SAP CRM 7.0 is. We currently are on SPS5 and the company is proposing to upgrade to SPS9. Please recommend some sources or help me know what the functionality of the new service patch level is?
Thanks,
VSK

> I kindly request you to provide any information on what the latest patch for SAP CRM 7.0 is. We currently are on SPS5 and the company is proposing to upgrade to SPS9. Please recommend some sources or help me know what the functionality of the new service patch level is?
http://service.sap.com/patches
--> SAP Application Components
--> SAP CRM
--> SAP CRM 7.0
--> Entry by Component
--> CRM Application Server ABAP
--> SAP CRM ABAP 7.0
--> Support Packages
Scroll down and see the latest patches. If you click on the text you'll see the problems fixed.
Support packages are by definition a collection of patches and fixes for problems, however, there may be small improvements in certain areas.
Markus

Proper Plan for SAP Support Pack Upload

Hi Experts,
We are going for Support pack upload of SAP at your firm.
Like to get your suggestions on the Plan we have done for going with the update.
The Present Level of SAP in our server is very low 8 stacks low approx in both the Development Server and Production Server.
What is the best way to apply them from the below mentioned plan.
1. shall we go for 1 stack in Development for the required components then test it for 3-4 days then go for the same stack in Production. So that both the server go sync with each other. This way going till the target stack one by one.
2. shall we go and upload all 8 stacks for the components required in development first one by one and then test the system for all the errors available and then start with the Production. Will there be a transport problem if the system are not in sync for the so many days.
Please suggest which one shall be best suited if any other plan can be used for safe and proper update of Support pack.
Jitesh

Hi,
1. shall we go for 1 stack in Development for the required components then test it for 3-4 days
then go for the same stack in Production. So that both the server go sync with each other.
This way going till the target stack one by one.
If Large Support Stack gape is there, then
1. I would perform system copy of Existing Development System into another separate New Test Server.
2. Then , I will generate Side Effect Reports based on the Source-to-Target Support Stack gape. You can request such side effect from SMP at https://service.sap.com/side-effects by selecting the solution and by providing source to target SP level per component.
3.Refer The required SAP Notes regarding OCS Know problems for the support patches. Apply latest SPAM/SAINT Updates. Apply Latest SAP Kernel patches.
4. Apply the Required Support Package stack after taking successful offline backup of Database.
5. Perform SPDD - SPAU adjustment and record it in single/Multiple Change requests.
6. Ask the function team to check the Functionality in new Upgraded TEST system
7. After Confirmation from the Functional & Technical Team, Apply the same support package stack in existing real DEVELOPMENT system and move that SPAU-SPDD adjustment request.
2. shall we go and upload all 8 stacks for the components required in development first one by one
and then test the system for all the errors available and then start with the Production.
Will there be a transport problem if the system are not in sync for the so many days.
The same above steps will be applicable here also. Change Requests Transports are not recommended between the systems which are on different Support Patch Stacks. With the above mentioned steps your downtime as well as Development Holiday will be minimized.
Regards,
Bhavik G. Shroff

Upgradation Minimum sp level & kernel level for SAP 4.7 to ECC 6.0

Hi,
We recently created a test box , copy of devolopment.
We are running on SAP 4.7 with sap_basis and sap_abap with sp level 46.
SAP 4.7 with kernel release 640 and kernel patch version 155.
Oracle 9i.
What is minimum support pack level and kernel patch level required to upgrade from sap 4.7 to ecc 6.0.
As per threads it looks like kernel patch version should be 175.
Can any one guide me with sap note which provides the info of minimum sp level and kerenl patch level.

The source system requires a certain support package level (that is described in the upgrade guides) because the tools that to the import require them.
So the easiest way is to check the upgrade guides and the mentioned notes which is the minimum support package level for the source system to start the upgrade.
The target level must be at least equivalent or higher.
Markus

RAID Levels for SAP BW

I need to know if different raid levels are recommended for SAP BW than for other SAP applications such as R/3. We are having load performance issues and RAID is one area we are looking at as a potential improvement area.

Hi Jeff,
due to the fact, that SAP has included BI (BW) into NetWeaver, there could no different recommendations for BI and ERP (R/3). I would recommend, that you first should try to find out if you really have an I/O problem.
If you want to find out if you have I/O problems, use TA ST04->"detail analysis" to get the I/O times of the database. On an Oracle system you can get the I/O times on volume level down to the data file level. You'll find the I/O times in milli seconds. You should check if your I/O times are more or less the same on all of your volumes. If not may be you should move some files to disks with lower I/O times.
Normally I/O times should below 10 ms. I/O performance is not good or bad, only you can decide if the performance is good enough or not. As a rule of thumb I would say, that the performance is the better, the more disks you are using. But on current I/O subsystems you have plenty of parameters to vary. Number of disks, stripe size, striping on OS or subsystem level, RAID level, cache size and file system parameters (logging, buffering ...).
As a hint, we run systems on different I/O subsystems and we have I/O times between 12 ms down to 0.8 ms. Needless to say, that the costs of the different systems varies a lot. The 0.8 ms could not be achieved by using only disks, you can only achieve it be using huge caches independent of the RAID level. RAID 10 (1+0) is probably better if you have a lot of random I/O, from a price performance perspective RAID 5 could be better because you have more active disks (more disk space) for the same amount of money.
The bottom line is, you have to decide yourself if your I/O is good enough.

R/3 Patch level for SAP BW 3.5

I all could you send me information about the minimum sap r/3 patch level for BW 3.5?
thanks a lot...

Hi,
You would find the info on http://service.sap.com/instguides based on the OS and the database.
Bye
Dinesh

Problem about Iway Adapter for SAP

My Problem is when I updated the data in SAP system, Iway adapter also updated but in my application did not update this data at all, so I needed to restart Weblogic server and then it was updated ka. Thus, whenever I changed the data in SAP, I need to stop and start Weblogic server again and again in order to make it update na ka. I don’t know what the problem is about the server and How I can get over it. Can somebody give me any suggestion?

Adapters on WebLogic 7.0 are very old and are application view based adapters.
Wanted to know what version of WebLogic and iWay adapter will support the integration with SAP ECC 6.0?It depends on how you plan to use the Adapters (ie with OSB or SOA Suite).
OSB 10.3.1--http://www.oracle.com/technology/products/soa/service-bus/collateral/documentation.html
http://www.oracle.com/technology/software/products/osb/index.html
http://download.oracle.com/otndocs/tech/products/integration/service-bus/SAPDEMO.zip
SOA Suite 11g- -http://download.oracle.com/docs/cd/E15523_01/doc.1111/e17057/toc.htm
iWay is the OEM for both adapters.
Also is there any recommended upgrade / migration plan defined for such a scenario? Adapter on WebLogic 7.0 are very old and there is no migration path.
Any compatibility issues to be aware of. Please provide any details / references related to thisNothing I'm aware of. To avail connectivity to SAP ECC6.0, you will have to use latest weblogic for which the adapters are certified.
Manoj

Problem in creation table for sap 4.6

hello evrybody
i have just a problem in creating table with se11;after saving and activite those table and zhen i select icon of contents it bloocks and shoz this error message :
Error reading table TMCNV; RC = 4
Message no. BMG 135
thank you for your help
Edited by: Rob Burbank on Apr 6, 2010 10:20 AM

Seems like you have a material number field (domain with conversion routine MATN1 or alike) and table TMCNV does not have the entry with key 'MATCONV', check the where used-list of message BMG 135. I assume this entry comes delivered by SAP, so try to restore it.
Also search for OSS notes with "TMCNV" or "BMG 135".
Thomas

Risk Violation at User level in SAP

How can I do the Risk Violoations for User
in SAP (not in Virsa CC)
Is there any Virsa Transaction for it?
Please let me know.
From
PT.

Well, coming from a Virsa/SAP GRC background, I still don't get your point.
Against what do you want to check the users?
CC 5.x requires the RTA installed on the SAP system. This contains a CC 4.0 on the SAP system, which would be accessible via /VIRSA/ZVRAT.
But there are no rules maintained on the SAP system - so you will not get any violation results.
Or please explain what you want to do.
Regards,
Daniela

Problem in user - Exit for VF01?

Hi all,
I have a requirement where i need to calucate the condition value for my billing document and pass the same value to Net value of the billing header also. Here there is no sales order in the flow.
I am using the exit USEREXIT_PRICING_PREPARE_TKOMK in the program RV60AFZZ . The calculation is working fine and the net value of the billing header is changing. But if click on any button on screen or saving the billing document the value is not saving and set back to 0?
Please help me to resolve the problem?
Thanks,
Aravind.

This may be because there are more than one entry points in exit USEREXIT_PRICING_PREPARE_TKOMK i.e the code written in this will be executed varoius time . SO, you need to code in such a way that desired code get executed only for your senario.
As per my understanding , when you click your button user exit USEREXIT_PRICING_PREPARE_TKOMK get executed and may be by initial quantity of some field and hence net quantity becomes zero.
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Common problems on User Level for SAP Support

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