Common sync issues for Ovi

We tend to see lots of similar questions here, so hopefully this helps you guys out with your sync issues:
Sync SMS not arriving to device: - Commonly caused by the following reasons.
1. Operator is blocking the message from arriving.
This is the most common fault not to get the message. Please keep informing us about the problem cases via the contact us form http://www.ovi.com/support/care (if you sign in, it will prefill your personal details so you save some typing).
We will work with the operators to resolve the cases as quickly as possible but as it invilves many parties it is not always as speedy as should be. Please be patient.
2. Phone number incorrectly inserted
Very common problem we see every day. Phone number needs to be in international format. It must start with the country code +XXX followed by your number without the first digit (usually 0). e.g. your country code is +44 (UK) and phone number is 0781234567 -> the international number is +44781234567.
3. Operator alters the message.
The operator does something in between and makes the message e.g to disappear or makes the PIN code invalid, etc. Please report these cases also to us and we'll make our best to sort them out. From all the cases these are the most difficult ones to solve and will take long time.
My phone is not on the list of supported devices:
Many new models are not added to ovi as quickly as should and we're aware of this. Again patience is requested from users. We're constantly working to ensure that the new device certification is not forgetting the new devices.
As a workaround you can choose a device with same software platform and you can perform the sync with Ovi even if your new device is not yet on the list.
Synced data disappears:
Some of you have probably seen a case where all the data you have synced is not shown in Ovi. (e.g. secondary mobile numbers).The data is there in the database but not shown in your contacts. All your data is synchronized but all not showed.
We're constantly working on improving the Ovi sync experience so please bear with us and keep providing the feedback.

Hi, Erga.
You wrote:
3. Operator alters the message.
The operator does something in between and makes the message e.g to disappear or makes the PIN code invalid, etc. Please report these cases also to us and we'll make our best to sort them out. From all the cases these are the most difficult ones to solve and will take long time.
As requested by you, here goes my report. I use an E71 and everytime I receive the sync configuration SMS, the PIN Code is reported as invalid. My operator is Claro and I'm in Brasilia/DF, Brazil.
Is there any way to manually configure the phone?
Thanks for any additional information!
Br,
Carlos Lauria

Similar Messages

  • A/V out-of-sync issue for FCP captures

    I've read many of the out-of-sync posts on this board, most of which seem to indicate that the problem is usually caused by either dropped frames, bad timecode breaks, edit errors, or disunity between FCP capture and sequence settings, compared with audio sample rates for the underlying files.
    My files, shot on my Panasonic AG-DVX100A in 24pa mode, result in perfect (except for the anamorphic screen size - see my next post!) Quicktime movie files, in perfect sync. It's only when I create clips from those files in FCP that the video and audio go out of sync. And the out-of-sync drifts; that is, the further you go in the clip, the more out of sync the sound and the video gets.
    My camera is always set to the 24pa mode, which, by default, records only in the non-drop-frame mode, regardless of any other camera settings I may have selected. The audio settings in my camera (and in the resulting underlying QT files that are created when I capture in FCP) are 16-bit integer and 48.000 khz, as they are in both my FCP sequence presets and capture presets, so I don't think it's an issue of conflicting sample rates. My device control presets are for Firewire NTSC NDF (non dropped frame).
    Given the above information, does anyone have any idea what else I might be doing wrong? I've already shot hundreds of hours of footage last year that worked fine. I don't know what I changed to cause this out-of-sync problem now, but I'm going bald tearing out my hair trying to figure it out.
    Thanks in advance for your help!
    - Mick Raton
    Dual 2 GHz PowerPC G5   Mac OS X (10.4.7)   5 GB DDR SDRAM; Final Cut Studio 5.0.4; Panasonic AG-DVX100A

    The dvd recorder was in the loop when the sync issue showed up.  the dvd was in sync but the live stream, next in line, was out of sync.  I have returned to using the older machine with xp.  (the lap top is running vista)  The older machine is a desktop which requires more space on the production table and time to set up.

  • Sync Issue for Outlook 2003 Resolved

    First let me say that this has been a bit of a laborious project. I was able to successfully resolve the sync issue on my connection and was replicated on a second machine and second iPhone using the same process.
    NOTE: This worked with the following: Windows XP Pro, (Version 2002 SP2) and Outlook 2003. Your results may vary!
    With your iPhone NOT connected, do the following:
    Go to the Microsoft Website under Downloads and be certain you have the latest Service Pack 2 for Outlook and all other Windows security updates downloaded installed on your machine, then (IMPORTANT!) RE-START your machine!
    In Outlook:
    1. Go to Tools/Options/Other/Advanced Options/COM Add-Ins
    2. There should be two add-ins listed:
    - iTunes Outlook Addin
    - Outlook iTunes Sync Addin
    3. Be sure the boxes are checked for both items.
    4. Then under Help/About/Disabled Items, highlight and enable the iTunes add-in, if it is still disabled.
    5. Close Outlook, and RE-START your computer.
    (Seems these add-in gets written into the Windows registry as well as the Outlook add-in manager.)
    6. Open Outlook and check Help/About/Disabled Items and the COM Add-ins to be sure the add-ins are recognized.
    Connect your iPhone and sync. Once the sync process is complete, check your phone for any/all synced items...
    Again, once this process worked on my machine, and was replicated on a second machine (Same OS, and Outlook version) so I know it can be done successfully without help from Apple tech support.
    I'd be curious to hear from anyone trying this process to see if this works in a different setting, (i.e. OS version, etc.)
    Good luck!
    Dell Windows XP Pro
    Dell Windows XP Pro

    NOTE: This worked with the following: Windows XP Pro,
    (Version 2002 SP2) and Outlook 2003. Your results may
    vary!
    With your iPhone NOT connected, do the following:
    [laborious process omitted]
    Again, once this process worked on my machine, and
    was replicated on a second machine (Same OS, and
    Outlook version) so I know it can be done
    successfully without help from Apple tech support.
    I'd be curious to hear from anyone trying this
    process to see if this works in a different setting,
    (i.e. OS version, etc.)
    I tried this, including rebooting my iPhone prior to resyncing it with Outlook, and there was no joy.
    My symptom is that I can enter calendar items on the iPhone, and they appear on Outlook, but I can't enter calendar items on Outlook and have them appear on the iPhone.
    My suspicion is this: I have multiple email accounts feeding into my Outlook account. I think that may have something to do with it. I've been waiting and reading the forums here, because I've been concerned that the iPhone support calls would be flooding in. But this is starting to be pretty annoying, so I'm going to try to call Apple and see if they can help. (And also with the "no additional mailbox" problem, which is also pretty durn annoying.)
    If I find an answer, I'll post.

  • Anyone noticed Quicktime 7.4.5 causing out of sync issues for online vids?

    Since 7.4.5 all Quicktime video clips I view online in Safari have audio out of sync with the video (by perhaps four frames). Anyone else seeing this?

    I do not use Safari. However, I have no problems w/out of sync issues using the +latest versions+ of FF, Camino & Netscape.
    Have you tried other browsers to rule out Safari as being the culprit rather than QT? Are you using the latest version of Safari?
    What troubleshooting methods have you tried to resolve your issue? Need this info to avoid the +"been there done that"+ senareos.

  • Sync Issues with OVI Suite 3.1.0.91

    Hi Guys
    I recently upgraded to OVI 10.1.0.91. I am using an N8. The previous version was working perfectly but since upgrading all my calendar entries are duplicated. I tried to change the settings but it keeps on doing that. Has someone else exprienced this?
    Thanks

    Hi, I just got an N8 so having to use OVI as N8 will not work with PC Suite.  I hate it nothing works properly or easily!  Now I'm getting the same issue on Sync its showing between 3 - 10 duplicated entries.  Its not even uniform duplications some are 3, some are 5, 8 & 10!  I have deleted the other 2 Calendars listed in OVI in case it was them & hidden the other 2 on the phone & turned off the Sync till I can figure out what's going on or until someone can tell me how to correct it! 
    Never had a problem with PC Suite - it just updated NEW items be they photo's, video's, calendar entries etc for years with my N95 (8G), had this phone for less than a week with OVI & I'm regretting it already, it seems to be absolute rubbish. 
    Heres hoping someone out there can help!
    Thanks

  • Sync error for Ovi Maps

    I tried downloading new maps for my 5800XpressMusic via Ovi Suite but it reported 'Internal error. Please try again later' - despite my functioning maps on the phone Ovi Suite cannot detect any maps, let alone adding new ones in. 
    I have tried reinstalling both my Device software v51.0.006 and the latest Ovi Maps app but still in vain.
    Any insight?
    Thanks

    It seems a server issue. Please keep trying
    Please THANK me by clicking on the ****WHITE STAR** ( Giving KUDOS) the big GREEN BOX to your LEFT .
    It will help me to serve you better !!!!!
    Thanking You

  • E52 calendar sync issue for recurring meeting in M...

    I use Nokia PC Sync (PC Suite 7.1.26.0) to update the calendar of my E52, but found out that it simply does not synchronize recurring meetings in MS Outlook 2007.
    I consider this a serious problem, as I miss many important items from my calendar, and do not want to add them manually. Did anybody experience the same problem? Any ideas how to overcome? 

    Try increasing the time range for future calendar items. If not try using the newest Ovi Suite. It syncs recurring calendar event to my E55 (same as E52 essentially) just fine.
    E55-1 RM-482

  • Sync issue for iTunes purchases

    I am running XP service pack 2 and have a first generation 8GB iPod Nano. I have music on iTunes that has been ripped from CDs I own and some music that I have purchased from the iTunes store. Recently I had an issue with iTunes repeatedly asking me to authorize my computer to play my iTunes purchases. I resolved this issue by following the instructions on this site about deleting the SC folder. So now my computer plays my iTunes purchases without issue.
    However, when I try to sync my iPod, the music I have ripped from CDs will sync without problem, but it refuses to sync my iTunes purchases, claiming that my computer is not authorized to play them. (Note that when I play my iTunes purchases on my computer there is no issue and I do not get this message.)
    I attempted to restore my iPod using my computer and received the 1436 error when iTunes got to the point of downloading the software for the iPod. I was able to restore my iPod from another computer running XP SP2. I then followed the instructions on one of the articles on this site and replaced the dll files. This did not solve the problem. I then removed and restored/updated the USB driver, which also did not solve the problem. My iPod will still sync with ripped music, but not with any purchases from the iTunes store.
    Seeing as how my iPod can be restored by another computer and is recognized by my computer and will sync with music ripped from CDs, I think this must be an issue with my computer and/or its accessing the iTunes store, but I am at a complete loss as to exactly what the problem is or how to solve it. If anyone can help I would be very appreciative.

    Well, I think the issue has to be with DRM. I just updated part of my library to DRM-free files (some files aren't available for the upgrade yet), and they sync to my iPod without issue. The ones with DRM still won't sync to my iPod. I suppose in the worst case I can just wait until everything is DRM free and just upgrade.

  • Sync Issues for Tasks

    I already tried all the suggestions listed in the help section, but I cannot get all my tasks to sync from my blackberry handheld to my desktop. They were previously on the desktop, but they disappeared. Now, they are just on my handheld and I cannot get both task lists to be the same. Any ideas?

    Linh,
    What is the task list you see under the column Server Settings >> Connected SharePoint Sites,
    under the columns Tasks List, when you use the default template?
    More over, is this is a new project or an old project? I think there is an issue if yo turn off and turn
    the sync option again for existing projects. May be it applies to projects that you delete and recreate project site for?
    Cheers,
    Prasanna Adavi, Project MVP
    Blog:
      Podcast:
       Twitter:   
    LinkedIn:
      

  • Itunes sync issues for windows 7 and Iphone 5

    Itunes keeps telling me that it is unable to sync my library to my Iphone 5 because there is not enough free space. It also shows that there is no music/ films on my phone when there are. How can I fix this problem?

    Hello Vinceagorn
    Try turning off the sync feature to remove any music that might have made the transfer but does not show up then try the sync again. Check out he article below for more detailed instructions to sort out your issue.
    iOS: "Not enough free space" alert when trying to sync
    http://support.apple.com/kb/ts1503
    Regards,
    -Norm G.

  • IOS 4 sync issue for Visages through iTunes

    In iTunes, under the Photos tab, I select certain visages that I want to sync to the iPhone. 3 out of the 25 different persons I have but they will all (that the 25 differents people) be sync on the phone... If I select only one, same... Seems that selecting one or more has the same effect as selecting all of them...
    Anyone else with the same issue? Any solution?

    NOTE: This worked with the following: Windows XP Pro,
    (Version 2002 SP2) and Outlook 2003. Your results may
    vary!
    With your iPhone NOT connected, do the following:
    [laborious process omitted]
    Again, once this process worked on my machine, and
    was replicated on a second machine (Same OS, and
    Outlook version) so I know it can be done
    successfully without help from Apple tech support.
    I'd be curious to hear from anyone trying this
    process to see if this works in a different setting,
    (i.e. OS version, etc.)
    I tried this, including rebooting my iPhone prior to resyncing it with Outlook, and there was no joy.
    My symptom is that I can enter calendar items on the iPhone, and they appear on Outlook, but I can't enter calendar items on Outlook and have them appear on the iPhone.
    My suspicion is this: I have multiple email accounts feeding into my Outlook account. I think that may have something to do with it. I've been waiting and reading the forums here, because I've been concerned that the iPhone support calls would be flooding in. But this is starting to be pretty annoying, so I'm going to try to call Apple and see if they can help. (And also with the "no additional mailbox" problem, which is also pretty durn annoying.)
    If I find an answer, I'll post.

  • Syncing issues for just one User

    I have one user who has an issue with the flags for messages that have been replied to or forwarded via ActiveSync intermittantley not updating back to Outlook or OWA.
    This has been the case with at least 5 different andriod devices, and several new Outlook profiles have been created also.

    Is there anything you can see in the Application Logs for this user e.g. Event IDs 10030 & 10031?
    Try moving the user to another mailbox database to see if this resolves the issue.

  • Sync Issue for photos

    I have had a persitent problem for some time with my classic. It syncs music but not photos. The message I am geeting at the moment is "IPOD cannot be syncd , the required file cannot be found".
    Since having the problem I have updated the firmware file, (solving a previous message indicating this could not be found (thanks to Jeff Bryan)), I have downloaded the latest software for IPOD and I Tunes, plus have restored to factory settings.
    Any advice
    Thanks

    I am having the same problem. The Genius at the Apple store couldn't fix it. Did you ever get this problem resolved? How?
    Abbie

  • Sync issues for iphone 4

    Why does my screen resolution always change when I plug in my iphone 4?  How can I stop it?

    solved in store

  • N97 -Sync Profile setting for ovi, yahoo and googl...

    I want to sync my mobile contacts and calender with my yahoo & Ovi.
    1) I was able to create a sync profile for Ovi for contact and calender and successfully synced it. But if i selest to sync messages, bookmark and call log, it ask for database name ? What is the database name for Ovi
     2) I also want to get my yahoo contacts and calender items to N97. If i select new profile, it again ask for databas name for contacts and calender . Is that the phone hard dic path or yahoo server path ? Doese anyone knows the names ?
    3) Any info for google ?
    Thanks in advance
    sameer
    www.sameerchavan.com

    Unfortunately I can confirm what others are reporting about the loss of data when attempting to OVI sync the N85 (and other models, it would seem) .
    What happened to me on my N85 was that every attempt to OVI sync eventually fails with a no response from server (according to the phone log). Browsing the phonebook in the phone I see that some seemingly random picked entries have had all numbers removed.
    Strangely, all the entries and numbers have actually been succesfully copied into my OVI account (despite the sync errors). Calendar entried never made it, though.
    So now I'm rather stuck: my OVI backup is now my only good phonebook copy, but I'm too scared of the broken OVI sync feature to try to restore it back to my phone.
    Sorry, Nokia - I think you went public with this OVI sync thing a wee bit too early. It will be an awesome feature when it's ready, though! 
    Message Edited by mikael_barfred on 16-Sep-2009 10:21 PM
    Message Edited by mikael_barfred on 16-Sep-2009 10:22 PM

Maybe you are looking for