Communication Client Access Issue

Question

Hello,
I moved from a Motorola Droid Bionic to a Moto X after my Bionic started shutting off with a claim of 0% battery only to be at 80% once plugged in.
I spoke with some of the staff at the local VZW store (an "Actual" store, not a authorized reseller) and was assured that basically all the functionality I had with my Bionic would be pretty much the same on the current Moto X....Only better.
I purchased my X off-contract (paid full price) and I have one critical issue that needs to be addressed somehow.
In order to have my company contact list on my new phone (which they just updated for 4.4) the security suite needs root access (this is due to a proprietary security feature built into the overall communication suite my company developed)
Funny thing is despite being assured by the folks at the store that I would be able to unlock my phone if I paid full price for it.....there is no means or method to do this.
I am now beyond the time period where I can return my new phone to Motorola since I have had it longer than 14 days, and it does not function in the manner I was told it would.
Is there any resolution here, or do I have a $500 paperweight?

Answer 1

Sorry for the delayed response, but a couple of questions--did you get the phone via Verizon, or directly from Motorola?
Have you asked Motorola if there's any recourse to your situation?
Frankly, I would not have relied 100% on something told to me verbally in the VZW store (why do I know this?)--would want to check online to verify, places like xda-developers.com will always have good info.  Bottom line is that workaday VZW Moto Xs cannot be rooted, except for the Developer Edition, which is only available from Motorola directly.  If you contact them, perhaps there's a way to exchange your phone for a Developers model.  Otherwise, my suggestion (if you like the phone well enough to keep using one) is to buy a Developers model from Motorola so you can root it, then sell your current phone on Ebay or swappa to someone who wants a stock model to just use.  HTH.