Communication express dates inconsistencies

Question

hello
an user sent some emails via connector on the 3/7 but these emails never arrived. one moth later on the 4/8 this user retyped these emails and sent them again. then she connected to the uwc and in the sent items she could see the emails with date of 3/7 but when she opened them it was in fact the mails van 4/8. I am just wondering what causes this behaviour and how to correct the dates or show the correct messages with the correct dates?
thank you in advance.
Mariog

Answer 1

mario_garcia wrote:
I have asked more questions about what they mean never arrived. they just said 'had lost emails'.. Hmm... I'm a little surprised it took over a month before they tried to resend it and bring this to your attention. This alone makes me a little 'suspicious' of their story.
as far as the messages in the message store are concerned. the date in the header is from 4/8. and if i do a ls -l in the folder where these messages are stored, it also shows 4/8, however in communications express, sent items you see them with date of 3/7.You need to be careful of which folders the customer is looking at and which folders you are looking at. Remember that Outlook by default stores emails in the "Sent Items" folder and Comms Express stores them in the "Sent" folder. So make sure the user is actually looking at the correct folder -- this would explain how the dates could be different. Otherwise it isn't possible for an email to have a date header and a timestamp of 4/8 then show as 3/7 in Comms Express.
Regards,
Shane.