Comp shuts down with error message...

Hey all, a little help please! I'm having a little trouble with my friends 30gig iPod. FYI I have set up two 20gig iPods in my home with no problems. The comp (a Compaq running Windows XP) recognizes his iPod and updates the new songs from iTunes but the computer shuts down completely when songs have transfered. We get an error message that states "Serious error has occured..." I disconnected the iPod and all the songs have transfered and play fine. I also noticed that when the iPod is connected I cannot access the it in iTunes (the icon shows up but I cannot access the songs - is this because we have his set to automatically update songs?) I have run the latest iPod updater from Apple and the latest iTunes update and we tried resetting and rebooting the iPod. Any help would be greatly appreciated! Thanks in advance!

hi justin!
let's also capture a minidump of the crash and send it to the Apple engineers to analyze.
To set up your machine to capture a minidump, right click on "My Computer", select "Properties", select the "Advanced" tab, select the "Startup and Recovery" Settings button, select "small memory dump" from the popup. When it crashes, look for the MiniDump file. It's usually in the folder "C:\WINDOWS\Minidump" and is called something like Mini<number>-<number>.dmp.
And then let a Host know. It doesn't hurt to put in the URL to this discussion thread, so that whoever gets it has some context. Also give as much information about the context of the crash (in the email) as you can.
love, b

Similar Messages

  • Captivate file suddenly unable to record/import/copy and paste - shuts down with error message.

    Hi
    I have a project with lots of recording and I am now unable to do any of the following.  Suddenly when I try to:
    add a new recording slide
    import a recording slide from another file (one by one)
    copy and paste a recording slide from another file
    Captivate  freezes and shuts down because it incorporated an error.  Then it tells  me that another instance of captivate is recording and to shut it down  when I re-open it and try to record again. (there isn't another open)
    I have tried:
    opening it and renaming it and shrinking the file size, but if I need to do one more recording it freezes on the new file.
    opening a new file and recording.  this works, but the problem is that I cannot import or paste the other slides from the original file into the new file to make it complete.  I also cannot import this new recording into my original file to make it complete.
    opening the backup and trying to import or record.
    saving it under a new name and trying to import or record.
    Any sugestions?

    Hi there
    Isn't this the second time you have posted the same issue? First you appended your issue onto an existing thread. This thread is new.
    I've deleted your original post where you appended leaving this thread to collect responses. Per the forum guidelines at the link below, please ask your question once in a single thread.
    Click here to view
    Thanks... Rick

  • Computer shuts down with restart message-iMac practically unusable

    Hey,
    I have a problem with my iMac. Every time I login, I can browse the internet and use the computer fine, however it will show this gray screen with a large symbol of the power button and a message in about three different languages saying that I have to restart my computer. It does this very often now, in fact a lot of times I can't even login because the computer freezes right after I turn it on. I recently installed the new Leopard to see if maybe that would help fix the problem, but it didn't seem to make a difference. I'm not sure what to do at this point. My computer is basically unusable since it shuts down every 5 minutes, or even RIGHT after it has been restarted from a freeze.
    When it freezes, it usually takes a while too. For example, the seconds on the clock stop, then I get the spinning color wheel. After a few more seconds or minutes, the gray screen with the power button shows and says to restart. Any ideas? I'm pretty sure I have the latest updates installed.
    Thanks in advance

    Installing a new operating system to fix errors such as these usually does not fix such problems. New operating systems typically just add features. If you erase and installed the operating system, and you get a 4 language error message like this, you have a hardware issue. If you installed additional software, it is trickier to figure out if it is a hardware or software issue. This 4 language error is known as a kernel panic. Essentially what has happened is some driver, which is a communication peripheral communications software, or basic operating system command has become unusable due to data corruption or incompatibility. Tell us what you have connected to your Mac that is not factory standard, and what you have installed.

  • Random shut down with boot message now just Toshiba. Leading Inovation on scree

    oopps on screen now the powee button and even Alt Control Delete shut down does nothing on my Satelite. My laptop is only a few months old. I am in a class in the am before any Staples opens and will miss doing my work tonight. Any ideas to shut down NOW people? thanks

    You only get that message, and it won't boot?
    Try the Troubleshooting Assistant or the suggestions in these article.
    What can I do if my Windows 8 laptop won't start?
    What can I do if my Windows 7 or Windows Vista laptop won't start?
    - Peter

  • Shutting down environment error message

    Hi,
    doing 'echo shutdown | escript' I got the following:
    escript > Exception escaped from terminating task
    ESCRIPT_Shell.MonitorCurrentPanel:
    SYSTEM ERROR: Sub-partition id (B1876680-3173-11D4-BC35-5D42D5FDAA77:0x119)
    not found in this process.
    Class: qqsp_DistAccessException
    Detected at: qqdo_PartitionMgr::ReceiveCheck at 1
    Last TOOL statement: method ESCRIPT_Shell.SetCurrentAgent
    Error Time: Wed May 24 16:54:36
    Distributed method called: qqsm_EnvAgentProxy.GetInfo (object name
    site/systemmonitor/environmentmgr) from partition
    "Escript_cl0_Client",
    (partitionId = B1876680-3173-11D4-BC35-5D42D5FDAA77:0x11c:0x1, taskId
    =
    [B1876680-3173-11D4-BC35-5D42D5FDAA77:0x11c.2]) in application
    "escript",
    pid 13852 on node VisionServer in environment CentralEnv
    Exception occurred (remotely) on partition "Node Manager", (partitionId
    =
    B1876680-3173-11D4-BC35-5D42D5FDAA77:0x119, taskId =
    [B1876680-3173-11D4-BC35-5D42D5FDAA77:0x119.2]) in application "System
    Manager", pid 13584 on node VisionServer in environment <unknown>.
    SYSTEM ERROR: Sub-partition id
    (B1876680-3173-11D4-BC35-5D42D5FDAA77:0x119) not found in this
    process.
    Class: qqsp_DistAccessException
    Detected at: qqdo_PartitionMgr::ReceiveCheck at 1
    Last TOOL statement: method ESCRIPT_Shell.MonitorCurrentPanel
    Error Time: Wed May 24 16:54:36
    Distributed method called: qqsm_EnvAgentProxy.RegisteredFor (object
    name site/systemmonitor/environmentmgr) from partition
    "Escript_cl0_Client", (partitionId =
    B1876680-3173-11D4-BC35-5D42D5FDAA77:0x11c:0x1, taskId =
    [B1876680-3173-11D4-BC35-5D42D5FDAA77:0x11c.3]) in application
    "escript", pid 13852 on node VisionServer in environment
    CentralEnv
    Exception occurred (remotely) on partition "Node Manager",
    (partitionId = B1876680-3173-11D4-BC35-5D42D5FDAA77:0x119, taskId
    =
    [B1876680-3173-11D4-BC35-5D42D5FDAA77:0x119.2]) in application
    "System
    Manager", pid 13584 on node VisionServer in environment <unknown>.
    Any suggestions ?
    cheers
    j-paul

    You could try going to the /Library/Caches folder, and trash all files ending with .csstore . Then restart.
    Disclaimer: I have not heard of that action ever causing any problems, but there could be side effects.

  • New IMac shuts down with NO warning - can some one help?

    Yes, I have a brand new iMac and five more unopened and out of nowhere - it shuts down - no error message, no freezing - just gone...

    Hello FPMS
    That kind of sounds like, improperly or not fully seated ram module(s). Try reinstalling them again, pushing with both thumbs real hard.
    [iMac (Mid 2007): Installing or replacing memory|http://docs.info.apple.com/article.html?artnum=306204]
    Dennis

  • My itunes keeps shutting down with an windows error

    My itunes keeps shutting down with a windows error everytime i try to convert someting to AAC.

    Im having the same issue. It starts up shutsdown and pops up an error has occured message. I have uninstalled and reinstalled it 3 times and even downloaded the Quicktime and ITunes seperately. But the same message appears everytime. I did discover that it was the Quick time messing up though... so uh this might not help but maybe someone else know something about the Quicktime problem.

  • My computer shuts down with no error messege when i try to burn an audio cd

    please help me my computer shuts down with no error message. If it helps i am using windows XP.

    Put a standard audio CD in your drive and take a look at what is listed by Windows Explorer. You should notice something familiar. Take the CD that iTunes created and put it in a standard CD player. Does it work?
    tt2

  • SMBup quit. "An exception of class JSONException was not handled. The application must shut down. Exception Message: Parse Error: Expecting "{" or "[" at position 1. Exception Error Number: 1

    After updating to Mavericks 10.9.2, our Canon printer would no longer scan & send to our iMacs & MacBook Pros. We downloaded & installed SMBUp. Still trying to get it to work with MacBookPros, but has been working with iMacs. Today, out of the blue, I got the following error message:
    An exception of class JSONException was not handled. The application must shut down.
    Exception Message: Parse Error: Expecting "{" or "[" at position 1
    Exception Error Number : 1
    Now I get that message every time I try to open SMBUp. Tried to download & reinstall application, but get this message on website:
    Hmm, eduo.info isn't loading right now.
    The servers that run eduo.info are having some trouble. This is usually just a tempoary problem, so you might want to try again in a few minutes.
    (Have gotten that message for the last hour).
    Help?

    Hi,
    Pls don't forget to reward points and close the question if you find the answers useful.
    Eddy

  • I have MacBook Pro and whenever I start Aperature 3 it stays on for about 5 minutes then it shuts down with an error of shutting down unexpected... anything??

    Hello, I have MacBook Pro and whenever I start Aperature 3 it stays on for about 5 minutes then it shuts down with an error of shutting down unexpected... anything??
    Also does anyone know how to take something from one picture and add it to another in aperature?
    Thank you!!!

    I had the exact same problem. Here is what an Apple Support person told me to do - and it worked like a charm!
    Go to your APPLICATIONS Folder. Find a folder within that folder called TOOLBARS. Remove the ENTIRE folder. Once you remove that folder, your Aperture should work perfectly.
    There is something in that folder that you don't need that messes with Aperture. Try it. Mine worked perfectly!

  • C309 Photosmart shuts down with a loud bang.

    My HP C309a All in One Photosmart will sometimes shut down with a loud bang in the middle of printing a page. I then pull out the plug from the outlet and reinsert it. The printer then powers up again but provides no error message regarding what happened. Anyone encounter something like this. The computer driving it is an iMac. The software and hardware configuration hass not changed since I started using the C309a, which I received as a warranty replacement from HP in July 2010.

    Just had the same problem.  Would not turn on after the bang and turning off.  Pulled the plug and now it turns on.  Any further info on this problem?
    Thanks for what ever.

  • Macbook freezes with Error Message in a Black Box and asks for reboot.

    Now here is new problem (i dont know if specifically macbook related or something to do with Mac software). I have faced this thrice today.....
    Suddenly my Macbook freezes and in the center of the screen I get a black transparent box (quite big) with error message written in few languages. It simply asks me to hold down the power button for sometime to reboot the Macbook. I have found the Macbook freezes completely, no working keys, trackpad, etc all disabled. And after I push the power button the macbook shutsdown.
    On rebooting there is no problem at all, i just loose all the work that was open...
    Can someone tell if there is some remedy.. or what needs to be done.... Also is this hardware related or software...
    I must mention my macbook is also have RSD problems...

    What you are seeing is the message that results from what is known as a kernel panic: a serious error usually caused by some sort of hardware malfunction. The path to debug this is to make sure you unplug any external devices you have attached (if any) and see if the problem persists. If you still have the problem, it could mean a bad video card, logic board, RAM, RAM slot, etc. If you have RSD, then you already know you have a hardware problem, and this is just more evidence of it. Time to go to an Apple Certified Repair shop and have them look at it.
    Good luck!
    MacBook,G5 iMac,15PB,G4 iMac, G4 QS, AX, 3G iPod, Shffl, nano,shffl   Mac OS X (10.4.7)  

  • The way I deal with error message 1417, 1418 and 1428

    Firstly, sorry for my poor English, but I would like to share with you my experience, and hope that it may helps you.
    Since the release and update of iTunes 7, I have not faced any problem, but I heard a lot of articles from this forum about the errors 1417, 1418, 1428 and 50 etc. I could not make any suggestion and find a solution about it, all I could do is to copy some threads from some successful cases mentioned on this forum.
    Until yesterday, I finally received a 4th Gen 20GB iPod (around 2 years old)from a friend and asked me whether I could fix it for him, which has been left untouched as a paper-weight for almost 2 months.
    I tried to turn it on, and the screen was completed blank and the device looked dead. Before doing anything I prepared the following:-
    1. A window based PC
    2. A Mac computer
    3. An USB iPod cable
    4. A Firewire iPod cable
    5. An iPod AC charger
    As the iPod was previously formatted on a PC, therefore I tried to plug it with a PC via USB cable, it did not response and not able to get recognized by the PC. I ejected the iPod and connected with an AC charger, after a few minutes, I did a Reset for the iPod
    How to reset iPod
    http://docs.info.apple.com/article.html?artnum=61705
    The iPod showed an Apple sign, it stuck there for almost a minute, the screen then showed a battery with an exclamation mark sign, and after a minute, the iPod turned off itself. I was sure that the iPod carried very low battery, and could not be charged by connecting it with any computer (both Mac and PC).
    I decided to let it have a charge with an AC charger for a bit longer, after 10 minute I did the Reset again, this time a sign of folder with exclamation mark showed up after the Apple sign, and again could not get recognized by a computer.
    I changed my mind, and put the iPod into disk mode
    Putting iPod into disk mode
    http://docs.info.apple.com/article.html?artnum=93651
    Instead of connecting with a PC, I plug it with my Mac using a Firewire cable, it did not response, so I switched the cable to an USB, interestingly, the iPod got recognized and a window pop up indicating that the iPod needed to do a Restore. Therefore I clicked “Restore”, after a few seconds, an Error message pop-up with Error Message 1417, the sign that I have been waiting for quite sometime.
    I ejected the iPod and the screen immediately showed a folder exclamation mark (a sign indicating a corrupted or a failure iPod OS). I am forced to put the iPod into disk mode again, connected with the Mac computer and open the Disk Utility
    1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
    2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
    3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
    4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
    5. Eject your iPod and do a Reset
    6. Open the iTunes 7 and click “Restore”
    It managed to complete the Restore process, and started to sync with the iTunes. However, it got stuck at the song no.238 from the total of 2000. I left it for an hour, but with no process, instead the iPod became “Hot” and the iTunes showed an Error message of 1428. I ejected the iPod from my Mac computer, the iPod’s screen turn to show the famous killer icon;“The Sad iPod“.
    This time it was totally dead, even failed to put it into Disk Mode and non of the computer could recognize it. Sigh, I hated to do it but I knew that I must did the following:-
    Holding the iPod in my Palm, and hitting it on a surface of a Sofa with 5 attempts.
    Did not surprise me, the iPod turned on and it showed the Language Menu on the screen. So, I put it into Disk Mode and connected with my window PC.
    The PC showed a sign and indicated that an USB device had been connected with it. I opened the iTunes and did a Restore there.
    However, an Error Message 50 showed up, but I were not worried about it, connected it back with my Mac computer with it in Disk Mode. As expected the iTunes opened and allowed me to do a Restore there.
    This time it managed to complete the process and a window of register pop up. After the completed the process, the iPod started to sync with the iTunes again, which finally managed to complete the process.
    I left it connecting with the AC charger overnight. In the next morning, I switched it on and have a play with it, I am so glad as it is working like a charm.
    From the above experience, I would like to share it with the user the following:-
    1. It always better to charge with an ac charger instead of the computer, as when an iPod carrying with very low battery, it may not able to get charge from a computer
    2. Try to connect the iPod with a computer, switching between USB and Firewire
    3. Try to format an iPod with HD problem, with a different kind of computer e.g. Mac or PC, as the formats are totally different, the way it formats may able to solve the bad sectors on the HD
    4. It may get better chance to get your iPod recognized, if you put it in Disk Mode
    I hope the following works in your case as I did.

    a pop up error message says itunes couldnt be configured
    I'd like to have a closer look at that error message please.
    Generate the error message again. While the error message box is open, hold down the Alt key and hit the PrtSc key. Paste the screenshot into an image file (using a program like Paint), and save the file.
    Start a reply here and click the wee camera icon at the top of the reply window. Click "Choose file", browse to the image file, select the file and click "Open". Now click "Insert file" to insert the screenshot into the reply.

  • When ever itunes updates, it ends up coming up with error message please re-install itunes, nothing i do seems to work, help please

    When ever iTunes updates, it ends up coming up with error message, iTunes did not install properly, please re-install iTunes, this is about the fourth time this has happened, end up having to take it to computer tech at a cost of $180, please help

    For general advice see Troubleshooting issues with iTunes for Windows updates.
    The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
    Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
    tt2

  • Snow Leopard shutting down with no warning is getting more complex!

    I have a series 1 Macbook Pro and have updated to Snow Leopard. As with most other people I immediately got problems with the "battery Service" message. So, having read all the various posts, and tried re-calibration, I bought a new battery.
    Charged fully and disconnected adaptor. The machine shut down with no warning at about 85%! I tried a few more times after fully charging the battery and it shut down a number of times - 83%, 85%, 89% and 98%. The battery shows a cycle count of 1. The last time it shut down (89%) I decided to try re-starting without plugging the adaptor back in. The machine started and ran up to the point where it properly started Snow Leopard - when it was about to change from the blue screen - at which point it shut down again. I tried this a number of times and it was absolutely conisistant, doing it every time.
    I then had the bright idea of plugging in the adaptor but watching the LED to see what happened. The LED came on green for 1 or 2 seconds, then went red. I then immediately unplugged it again. I then tried to start the machine with battery only. It started perfectly and went on running until down to 15% at which point it shut down, again with no warning. Tried re-starting - it wouldn't! Plugged the adaptor in so that it would charge the battery whilst using the machine. Then, much to my amazement, while the adaptor was still plugged in, and the battery was far from fully charged, the machine shut down - again without warning. That's "it shut down with battery installed AND mains connected". The machine then wouldn't start, with mains connected. It would switch on for a few seconds then shut down again. To get it to start I needed to remove the battery and run it on mains only.
    That's where I am at the moment, running 'mains only' with no battery installed. It looks as if Snow Leopard sets the battery monitor / charging hardware incorrectly on the MBP. Once set incorrectly it looks as if it loses itself!
    Has anyone else experienced anything like this?

    It really doesn't get any better! Well, not a lot. I decided that I'd try yet another brand new battery. I charged it fully, disconnected the mag connector and it ran happily without shutting down - hooray. However, after putting out the message about low power and about to shut down, at about 5%, it ran to about 2% and shut down without warning. It didn't go to sleep.
    I then couldn't get the machine to start again. I reset the SMC and still no joy. it would start to run, flash the screen a couple of times and then die. To get it to run I had to disconnect the battery, start it, then plug the battery back in again. Snow Leopard does appear to do something odd with the charging hardware. It appears to leave it in an odd state.
    You may be right about Battery Update 1.3, but there appears to be no way of installing it under 10.6.8 - unless you know something I don't!
    This is the current battery:
      Manufacturer:          Sony
      Device name:          ASMB012
      Pack Lot Code:          0002
      PCB Lot Code:          0000
      Firmware Version:          102a
      Hardware Revision:          0500
      Cell Revision:          0303
      Charge Information:
      Charge remaining (mAh):          3734
      Fully charged:          No
      Charging:          No
      Full charge capacity (mAh):          5205
      Health Information:
      Cycle count:          2
      Condition:          Normal
      Battery Installed:          Yes
      Amperage (mA):          -2230
      Voltage (mV):          11429
    As you can see, I'm running 'battery only' at the moment!

Maybe you are looking for