Company issued iPhone locked with user's personal account

I work in an IT department and we have had a couple users leave in the past couple weeks and turn in their phones. I have been asked to reassign some of the hardware.
This didn't used to be a problem as I could just wipe the phone and reassign it, but two of the newer phones have been upgraded to iOS 7 and locked with ex-employee's personal accounts.
Is there a way to wipe the phone completely? Is it something I could take to an apple store? Any advice would be appreciated.

Restore as new
http://support.apple.com/kb/HT4137

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