Compaq cq58 has no sound

Hi, I updated my laptop from windows 8 (when sound worked fine) to windows 8.1 where it doesn't.
If I go to the control panel and unistall the realtek drivers, then re-install them the sound works, that is until I switch off (yes I know - don't switch off then :-) ).
When the computer restarts there is no audio....again. the only way I have found toget it working is the uninstall - re-install of the drivers. It's driving me mad.
Any ideas anyone??
David
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Hi David,
You're welcome
Try the following.
Download the Realtek Audio installer on the link below and save it to your Downloads folder.
http://h30642.www3.hp.com/pub/softpaq/sp58501-59000/sp58878.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shutdown the notebook - do this by holding down the left Shift key as you click on Shutdown to temporarily prevent a hybrid boot.
Then unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let Windows fully load - it will automatically load an audio driver, but just let this complete. Then open your Downloads folder, right click on the Realtek Audio installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again.
If the above fails to correct the issue, right click the speaker icon in the Taskbar and select Playback devices. Right click 'Speakers/HP' ( or Speakers and Headphones ) and select Properties. Select the Advanced tab and remove the tick against 'Allow applications to take exclusive control of this device', then click Apply and Ok to save this change.
Restart the notebook.
Regards,
DP-K
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Hi
Please find the link given below might help you.
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"I work for HP."
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No sound on Compaq CQ58

I have a Compaq CQ58, with Windows 8.1 installed.
Product number: D1L62EA#UUW.
I am having problems with the sound disappearing.
It started a few days ago and after looking at some of the forum suggestions I managed by good luck to get the sound back, though I am not sure exactly what I did to succeed,but it seems that as soon as I turn the PC off then I have no sound again.
The system is telling me that the speakers are working and I can see when I open the Volume mixer that there is sound on the unit.
Best regards
Iakom52

Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall. When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'. You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
After this you may or may not need to delete and reload the Audio driver - if you do, the procedure for using recovery manager to reinstall Software and Drivers is detailed in the document on the link below.
Recovery Manager - Windows 8.
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"Line in" trouble COMPAQ CQ58-241SA

Hi,
Ive recently being trying to record guitar demos on my laptop using audacity. I first installed guitar rig 2 and the usb dongle that came with it along with its (latest) drivers. When using guitar rig 2 i am able to hear sound once i have set the correct sound input in preferences but when trying to record in audacity (also tried reaper) it will not pick up a signal from the usb and says "Error while opening sound device. Please check the input device settings and project sample rate".
When i go into the soundtab via control panel it registers that the behringer usb device is plugged in but will not register any sound in the bar next to it. Ive tried everything now from re-installing drivers to downloading ASIO4ALL and have absolutly no idea what it could be due to minimal knowledge of soundcards etc.
Running on:
COMPAQ CQ58-241SA
Windows 8

Hi,
Based on its specs, it ONLY has:
External Ports
Digital media card reader
1 VGA
1 HDMI
1 Headphone-out
1 Microphone-in
3 USB 2.0
1 RJ45
No line in at all therefore the error mus be on the USB dongle. The following forum may help:
http://forum.audacityteam.org/viewtopic.php?f=27&t=29307
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Compaq cq58

hello i have a compaq cq58 241sa and my audio suddenly stopped working so i went into sound options to see that it said my speakers where unplugged and that some random black box was there but no sound will play so i went to the driver page and downloaded my driver which when i installed it, it gave me the error audio driver -0001 so i went on a search for the realtek drivers and a few would give me the bsod which i sorted out and finally came to a driver that would work so i installed it and all was fine untill i rebooted the unplugged error was back now every time i reboot my computer i have to reinstall the driver, also the mic sauys unplugged
thanks in advanced
ps i dont want to restore my os as i know its only a driver issue

Hello @danny1313 ,
Welcome to the HP Forums!
I understand the audio has stopped working on your notebook.
If the issue is recent the best thing to do would be to restore the notebook to before the issue started. This doesnt remove your files but will remove any recently installed software or Windows update after the chosen restore point: System Restore (Windows 8)
If that doesn't work please try using the HP Recovery Manager to restore the original drivers for the sound card. You can see how to do this here: Using Recovery Manager to Restore Software and Drivers (Windows 8)
If none of that works try installing the following drivers: Realtek High-Definition (HD) Audio Driver
Let me know if any of those work.
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The Great Deku Tree
I work on behalf of HP.

Questions on replacing hard drive in Compaq CQ58 for the experts

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The prices there look pretty decent. As for transferring the cloned image, what software did you use to clone? Most imaging software has a way to restore the image to a new hdd.
I use Macrium. It creates an Image of the hdd to CD/DVD or external USB hdd. It also lets you create a bootable cd to boot from & restore the image to a new hdd.
Macrium Reflect HERE
Create an Image Restore an Image
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Hello,
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View Solution.

Hello Arucad,
Welcome to the HP Forums! I hope you enjoy your experience!
I understand your computer will not start. I will do my best to assist you with this issue! To troubleshoot, please try the steps in this HP document: Computer Does not Start
This document contains steps such as resetting the notebook and more, corresponding to the exact symptoms. I believe this document will resolve the issue. If not, I would contact HP phone support for hardware assistance. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns. Thanks for bringing this issue to the HP Forums. Have a great day!
Mario
I worked on behalf of HP.

No audio on Videos on Compaq CQ58

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Hello Zur-En-Walsh.
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Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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