Compaq CQ60-615DX Notebook. Unable to sign into my profile. Error msg.
I don't know if I picked the right topic. I have this laptop that has 3 profiles. 1 for me, mom and system administrator, 2 sessions for my kids. My profile is password protected and I have the laptop set up so that my children cannot make changes to certain things.
I recently turned on my laptop, entered my password, and was told it was incorrect. Well it wasn't but I was unable to even change it. I received the following error message: "The user profile service failed the log on. User profile cannot be loaded."
Can this be fixed? I have my thesis on my session and pics, etc. Please help!
Thank you.
Boxer mom
Usually restoring the machine settings to a date before the problem will resolve this. There are several ways to get into Safe Mode to run it, but probably the easiest (not knowing which OS you are running) is to boot into HP Recovery Manager by tapping away at the F11 key immediately after powering on the laptop. This will boot into Recovery Manager. Once there choose Microsoft System Restore - NOT System Recovery. When MS System Restore window opens choose to reset the laptop back to a date before the problem started.
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