Compaq-Presario B1214TU

Question

PRODUCT CAME WITH MANUFACTURING DEFECT NOT WORKING MOST OF THE TIME AND WHEN WORK IT BECOME TOO HOT NOT USABLE AS THE PURPOSE OF PURCHASE (LAPTOP) AND MOST OF THE TIME I REMAINED UNUSABLE ONLY AFTER PURCHASED STAYED IN SERVICE CENTER WAITING FOR REPAIS AND PARTS REPLACEMENTS... Hon. Sir/Madam, I�m Rajiv Joshi, Proprietor , N. Rajeev & Company, One of the frustrated customer from product & after sales services of HP, living at Megha Bunglow, Opp. Jariwala Park, Nr. Ishvar Bhuvan, Navarangpura, Ahmedabad - 380009. I bought a Laptop Model Compaq B1214 Serial No. CNU7322GX8 & Product GP278PA from Opponent No. 4 Care office equipment pvt. Ltd, 4,G F, Fairdeal House, Nr. Swastik crossroad,Opp. St. Xavier�s Girl�s Hostel, Navarangpura, Off C.G. Road, Ahmedabad-380009, and the sales person Apeksha Shah sold me the Compaq B1214 Laptop with invoice no 003119CRI, on the date of 8th February,2008 by giving me all the falls Description of the deal and services promises like excellent performing product and satisfactory after sales services telling me that the product is one of the best performing product and the HP service station is coming to our basement only so if there is any problem it will be easiest to fix any kind of problem. So I trusted her promises and purchased the computer Package for Rs. 44993/76 paid by my father in law�s creditcard. From the day One I purchased it, I am facing lots of problems like, Low Quality product 1. Hang some applications not working properly and slow processing. 2. Speakers stopped working on the third day of my purchase and bottom of the product heat up so much that it burns the skin, dangerous to work with. 3. In the middle of the work , Computer go hang and Loose hours of work in restarting. 4. web cam stopped working in the middle of work and not able to find cam warning keep coming on clicking on start button of webcam. 5. Battery Backup and battery discharging in switch off condition. 6. Booting problem I have submitted my notebook to your service center at Xcort Micro Systems, Hewlett-Packard India Sales Pvt. Ltd, Authorized Service Centre, SF : 1-2 Ashirwad Complex, Mr. Mehta Sweet Mart, Usmanpura, Ashram Road, Ahmedabad � 380014,GujaratTel : 079-27540091/27540092 Against JOBCARD #1832 to fix the problem of speakers and it took around 15 days to get it fixed and I have to be without my important documentation and business work. Received same after repaired after 3days again facing the same problems of hang, slow processing, speaker stoped working and Booting problem. Again I have submitted on the 11/11/2008, JOBCARD #3261 with the Booting problem and speaker problem. The Technician Yogesh said me that the problem is due to HARD DISK FAILURE DUE TO MANUFACTURING DEFECT and need to replace the Hard Disk and also need to order the recovery disk by calling the HP on 1800-11-2267. HP lodge complain and gave complaint no 2604023528. After Three-Four days I receive the recovery disk I delivered them to service center and they told me now they will order the New Hard Disk. On November 22 I received the call that they have received the New Hard Disk and I can collect the Laptop. When I go there and start checking the Laptop the laptop still not working and the Technician Kamlesh Patel insisted me to sign the job card take the delivery of the computer and get out but I insisted not to take the computer before checking, because I heard that many clients are cheated that way and I was warned about that and finally same thing happened the computer was not working at all, So Technicians over service center told me that might the wrong parts arrived or the manufacturing defect in mother board or other parts. Even after requesting to Mr Himanshu Karnik and Mr Jasmin Joshi at regional HP Office at Ahmedabd I just received falls promises and up to today�s Date on 1rst December 2008 I m without the product for what I spend Rs. 45,000/- and on top of it I loose precious working when I was my trips to Mumbai, because I could not work with any other computer without install business softwares. I am giving surety that I will not buy any HP Product in future, Pls help me with this matter and save me from all the harassments for being the HP customer. & Pathatic services About after sales service 1. no feedback of my machine either through phone or sms even from HP's side. 2. no picking up of calls when i being customer call them. As it becomes HP�s Duty to inform me and not my duty when once the laptop is given to the service center to keep me informed about my machine. 3. No proper coordination between the people of workshop and the service center. 4. delay in giving my product back to me so I keep loosing my work and no replacement automatically even if the laptop has been with the HP workshop as there is no part availability or any sort of undue delay which is highly not acceptable. 5. mishandling of my laptop and all the bottom of the laptop are scratched and when questioned they are unanswerable. 6. usage of harsh and language which is not at all tolerable.

Answer 1

Hi.....
This letter of mine is specially wakeup you(hp) to save the prestige of your company as well as its product..You are very well known about your laptop series v3000  and v6000….we are suffering a lot…
M  already consult hp service station but found that your engineering serving for hp company only not for the customer…they were not given satisfaction to the our queries…they were not properly diagnosis what are the faults??they were just say we are mediator..nothing else…. Very Very Very poor service Provider…we are a students of engg college(degree final year)…we suffer a lot from ur faulty version…not only students but also many ppl suffering about the same problem….also faculty members of college to…!!!!!!i am witness that there are many customer of urs we present ther when I ws @yr service station….facing same problem….
I am request you(hp) to confess this error by replacement of this series to sustain customer loyality in hp & its products….
My receipt number at service center is:6602……@Ahmadabad service center…they are very lazy ppl…they wer nt cooperative…..plz provide replacement or your market ll definitely go down…bcoz…we will never ever recommend  hp to any one…..if u ll not provide proper solution in favor of customer….
 I request you to help us by registering this complaint immediately to help us in getting our money back with reasonable charges for the mental agony that we had to go through for no fault of ours.else ready for Reaction from young Techies...!!!
HARDISH.DIVYANSHUBHAI.TRIVEDI
E-MAIL:[email protected]
M:09879695977