Compaq Presario C303NR Doesn't Completely Start-up after New RAM Upgrade

Hello Paul,
This is Tammy. I finally made time this morning to upgrade the ram in my laptop, model C303nr. And, I'm in desparate need of help because something went horribly wrong.
The laptop boots up to my desktop, but then I get nothing but moving vertical lines, much like tv snow, but more structured. I've taken the new memory out a couple of times and tried to re-seated it, but I get the same results. Moreover, when I tried to put the old memory back in, the exact same thing happens. Have I completely broken my laptop?
Can you or someone out there please help me. This is my first attempt to do something like this and I feel absolutely heartsick over the results.
Clinging to hope for a fix,
Tammy
This question was solved.
View Solution.

Hi Paul,
After the other tech responded by asking me to connect the laptop to an external monitor to check the video card, I decided to take another go at the ram first. Note: My only external monitor is packed knee-deep in a storage room and would have been a nightmare to unearth, so going toe-to-toe again with the ram seemed considerably less challenging at that point.
I have a small hand-held vac that I use only for blowing dust off of figurines, so I pulled it out and blew the inside of the laptop out as best I could without taking the entire bottom cover off. Then I blew the old ram off for good measure. After I re-installed the old ram, the laptop booted and the screen about windows not shutting down properly came up. (Note: Because of my earlier problem with the ram, I had to do a hard shut-down.) Safe-mode was one of my options, so I chose it. After fully booting into safe-mode everything appeared okay... no vertical, moving, snowy lines. I shut the laptop down and then started it again in normal mode. (Note: Didn't use restart. Did it the long way.) The laptop booted fine again.
Somewhat encouraged, I decided to take a chance on the new ram. So I blew it off for good measure too and installed one stick. Restarted and everything worked just fine. Shut it down and started it again. Everything still okay. Blew the second stick off,  installed it, and restarted the laptop... fully expecting something to go wrong here. Nothing did. Shut the laptop down and started it again. All surprisingly okay. I hadn't used this laptop since our previous modem/router went out, so I had to set-up wireless connection. All remained okay... and appears to still be okay. Currently running, though it is not the one I am typing this message with.
In summary, the only thing I can figure out is that I inadvertently introduced dust into either the ram seat or onto the ram itself. Or, that in spite of the ram appearing well seated to a novice, it wasn't. (I had read someone else's thread that indicated this as being a possibility.)
(Note: I went into such detail above in the event this thread might help someone else at a later date with his/her own ram upgrade problem.)
A much relieved and grateful...
Tammy

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    This question was solved.
    View Solution.

    Thanks for reading my reply.
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