Compaq Presario CQ50-110US Laptop

I have the same mother board problem with my Compaq Presario CQ50-110US Laptop. HP's Customer Service is very disappointing.
My laptop is 1.5 years old, 6 months out of warranty. My first call to HP was unfortunately useless. Told too bad. Motherboard is about $400 to replace. I emailed customer service asking for help with the situation. I asked if they would split the cost of the repair with me, or offer me a discount to purchase a new one. My case was supposed to be escalated to a Case Manager that would contact me with a few days. After 5 days, I re-emailed because I had not been contacted. It took a full week before a Case Manager called me. Again, nothing they can do.
Despite the fact that the sticker on my laptop says, "Built to Last", I found their responses very disappointing. I asked if there was anything they would do to "keep me as a customer?" Again, they will do nothing.
I explained also that I will be buying a new laptop, a new computer for my current business and another computer system with in the next 6 months for another new business. In addition, my brother-in-law had bought the same lap top as mine based on my recommendation. Again, nothing..no response or no help.
Since HP is not willing to make any attempt at all to keep my as a customer, I will be purchasing a new lap top very soon made by DELL. I will also not buy any more HP Products for personal or business use. This is not based on my defective lap top, but on HP's poor customer service and willingness to keep a customer.
My case # was 7501314351

connect an external display to test the video . Power it up and see what it does.
Consider performing a hard reset.
Remove the battery and unplug the DC power adapter.
press and hold the power button for more than fifteen seconds.
plug in the DC power adapter (leave the battery out for now)
press the power button
regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

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Its quite a project, documented here
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Hey @rajpodn ,
Welcome to the HP Forums!
I understand you're looking for info on swapping out the CPU in your notebook.
You will find everything you need here: Compaq Presario CQ56 Notebook PC - Maintenance and Service Guide. The instructions you need start on page 75. Keep in mind that the CPU itself may not be the issue, it could be the socket on the motherboard preventing the notebook from reading the CPU, so even replacing the CPU may not work, as you may need a replacement motherboard. I do not suggest replacing the motherboard as doing so requires HP Proprietary software to reinstall the Service-ID necessary for reinstalling Windows.
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You can order the CPU directly from HP here: HP Part Surfer, but you may be able to find it cheaper on sites like eBay, Amazon, or Newegg.
Hopefully this covers everything you're after!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
The Great Deku Tree
I work on behalf of HP.

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Hi @FermiEffect ,
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Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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13 minutes ago
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Additional Details
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This question was solved.
View Solution.

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Compaq Presario CQ50-110US Laptop

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