Compaq Presario SR5722NL hangs

Suddenly the computer started freezing in Windows. Only a reboot would mitigate this problem, but soon the PC would immediately freeze after or before logging in/loading Windows.
So I thought the hard drive was failing, but now the computer even freezes in the BIOS.
Is the motherboard defective? What would be a good replacement? I don't think HP will still offer support, right?

Hello Nathan-NL,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand your computer is freezing even in the BIOS. I am sorry, but to get your issue more exposure, I would suggest posting it in the commercial forums, since this is a commercial product. You can do this at Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE.
I hope this helps. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
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My compaq presario desktop hangs after working for while.cpu fan also makes noise.?

I did clean the dust but still fan makes noise and after starting the system it hangs.say may be after 10 min....what could be the problem ?

The ST5402FH is circa 2008. Here's how to measure a fan. Although the example is for a 92mm, it's likely your CPU fan is 80mm. Use the guide to learn how to meaure the fan, so you can order it.
The CPU fan is a 4 pin PWM fan. It's RPM is critical. Order too slow a fan, and your system will not boot. You can use the free HWMonitor to check the current RPM ranges. It will show 2 fans, just disconnect the rear case fan (3 pin) temporarily to determine which is the CPU fan.
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Compaq Presario model SR5710F hangs/freezes when cpu cooling fan switches to higher speed

Compaq Presario SR5710F with AMD Athlon X2 4450e dual core micro-processor - after the desktop has been on for a little while, I can hear the cpu cooling fan switch to a higher speed. As soon as the fan changes speed, the PC locks up. Power off/on is only option to recover. A precursory inspection did not reveal any noticeable build-up of dust/debris around case fan or cpu fan. Any suggestions?
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Hello DTCothren,
You state whenever your CPU fan goes to a higher speed the computer locks up, is that corret? I will try to assist you with this issue.
I would recommend you open up the hardware diagnostic tool on your computer, and run a full system test. This test does take some time so just allow it to run. If you not sure how to locate the program have a look at this document.
Please respond back at your earliest convenience.
Thanks
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Mother board failure in Compaq Presario C770TU Notebook PC

Dear,
My
Compaq Presario C770TU Notebook PC has an problem during windows installation. it hangs out during the installation process. when the step of 39 minutes is going on. earlier i have changed my battry from hp care centre. i have shown to IT person without opening the laptop he seems might issue of mother board.
please suggest me what shall i do.

Hello khadkemm,
You mention you are performing an installation of Windows. Is this an upgrade situation? What operating system is currently installed and what are you upgrading to? You may want to take a look at this page, and see if it helps.
You can replace the motherboard by looking at your Maintenance and Service Guide, but the software hanging up does not necessarily mean the motherboard is defective. Are you experiencing other issues and error messages? If so, what are they?
Please reply with more specifics and let me know if the info above helps.
Good luck!
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Compaq presario cq 56 172 sr - booting from USB

Hi everybody!
I have a problem in my notebook(named as in topic) & I have not solved it yet. Maybe here somobody can help me?
The problem is : BIOS can't see and boot from USB flash as from USB hard drive but it can see the USB flash as a "USB floppy drive" - and can't boot from it.
In BIOS booting device order there are a few variants of USB devices to boot from - USB floppy and a USB hard drive.
I have a USB flash drive (Transcend, 4 Gb) with ISO image on it. Trying to boot from it on other computers and notebook was successful but impossible on compaq presario CQ 56 172 SR (I'd like my notebook to boot from USB flash)
I set the boot devices priority like this:
1. USB hard drive
2. CD\DvD
3. Notebook's hard drive
when I putting in USB flash and reboot the notebook nothing is changing - I can see only Operation system of my notebook hard drive but NOT the operation system on my USB.
when I changing the boot device setting:
1. USB floppy drive
2.CD
3. NOtebook's HDD
My notebook can recognize the MBR on USB flash (it is GRUB) - but everytime hangs and only rebooting helps.
How do You think, what is the reason that notebook can see the USB booting device only as USB floppy but not as USB HDD??
P,s: thanks for you answering. I hope somebody already had solved this problem before me

What OS you have? Windows Version please

Compaq Presario CQ61 VJ371EA - Status: 0xc000000f.

My Compaq Presario CQ61 Product No VJ371EA runs on Windows Premium 7 x64 os. I have been experiencing problems with it during startup. When I switch it on it goes to the Windows Boot Manager and shows a black screen which says "windows failed to start because of a recent hard/software change. To repair the computer it asks me to insert the Windows installation disk and restart the computer which I do not have as I was stupid enough not to download the disk when I purchased the notebook in 2010.
Once it shows me this message and I press the enter key to continue, it takes me to the "Widnows Error Recovery" in which it gives me the option to "LAUNCH STARTUP REPAIR" which takes me back to the Windows Boot Manager and can continue indefinitely in this fashion. While in the Windows Error Recovery, it gives me the other option to "START WINDOWS NORMALLY" which sometimes after a NUMBER of ATTEMPTS will allow me to go to the log on screen for users, sometimes it just hangs up when the four Microsoft dots are just about appearing. If I manage to log on, sometimes after using the computer for 5, 10., 15 ..........60 minutes or even 6hrs it just FREEZES and I have to restart it again by pressing the power button, sometimes it will give the "START WINDOWS NORMALLY" option or both with the "LAUNCH STARTUP REPAIR" option and I have to go through the dreaded exercise of trying to login. Meanwhile all work that I would not have save gets lost. The other other thing is that the fan runs continuously and does not stop. I was using a friend notebook to make this post and its fan is quite most of the time while my notebook fan runs forever.
Please can you help me as I have most of my work in this notebook and I really need it to work. I am sorry my post is rather to long but I was trying to give as much detail as I can.
When it started hanging up used to do so if it was on and I was not using it for about 10minutes. Now I keep it on because if I turn it of - problem to log on.
Thank you for you help

I would suggest backing up all of your data on the PC first just in case it is the hard drive. I would then go to the following link which will tell you how to run a hard drive test.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00439024&lc=en&cc=us&dlc=en
If it gives you an error then call 1-800-hp invent to setup a service or you could just purchase a new hard drive and run a recovery. You would need recovery discs to do this though and you might still need to call hp or you could purchase them through the website at:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=ad&dlc=en&lc=en&jumpid=reg_r1002_us...
Hopfully this helps answer your question.
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Memory Upgrade on Compaq Presario V3839TU

I want to upgrade my laptop Compaq Presario V3839TU memory from 1GB to 2GB.. Is it possible to upgrade memory for this laptop? I don't know how many slots on this laptop, and what kind of memory should I buy if it has available memory slot? Can this laptop hold 2GB memory? Anyone ever upgrade memory for this laptop? Please help me.. Thx before..
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Hi,
kenzhong2 wrote:
I want to upgrade my laptop Compaq Presario V3839TU memory from 1GB to 2GB.. Is it possible to upgrade memory for this laptop? I don't know how many slots on this laptop, and what kind of memory should I buy if it has available memory slot? Can this laptop hold 2GB memory? Anyone ever upgrade memory for this laptop? Please help me.. Thx before..
Your laptop has two DIMM slots. The maximum amount of memory others have upgraded to is 4GB. The maximum recommended by HP is 2 GB. The replacement memory will need to be PC2-5300, 667Mhz ,1.8v
Here is a link to memory at Crucial.com. Only use replacement modules from major memory makers who produce guaranteed compatible memory modules to avoid the risk of buying incompatible modules.
Best regards,
erico
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Do I need to replace video graphic card or power supply unit on hp compaq presario sr2180nx

hello all
i saw a similar post over 4 years ago, however it doesn't address my issue.
my pc started stalling when i attempt to turn it on. It wouldn't come on. Then after several tries every now and then it would come on. I was told through searching that it could be the video graphic card or the power supply. Therefore once i had the computer back on. I never shut it off. However, i could reboot and it would come on.
Now it won't come on again. So i don't know what to replace. The video graphic card or the power supply. If it is the graphic card, do i replace the one previously installed or add a new one. And if adding a new one, what is recommended to be compatible with my 300 watt supply unit? I'm lost as what route to take and how.Below are the details of my unit.
HP/Compaq Presario SR2180NX desktop PC with a P5LP-LE motherboard with an Integrated graphics using Intel GMA 950.
*Integrated video is not available if a graphics card is installed.
Also supports PCI Express x16 graphics cards
300 watt supply.
thank you in advance for any help you can give me.

Is there an add-in video card in the slot? If so, remove it and try to turn on. If the problem is the video card it will turn on. If not it is the power supply.

Compaq Presario v6346ea: Which type of SATA controller?

I've recently bought an Intel X25-M/G2 Solid State Drive and was expecting read speeds of 200 MB/s on my Compaq Presario v6346ea notebook. Instead of that the maximum speed I get from CrystalDiskMark is 135 MB/s.
Now I'm suspecting the SATA controller of my notebook to not being able to handle the speeds of this Solid State Drive.
I've looked on HP's website to find out which type of SATA controller is used in my Compaq Presario v6346ea but can't find find any clear info on that subject.
From what I read at http://en.wikipedia.org/wiki/Serial_ATA there are 3 types:
SATA Revision 1.0 (SATA 1.5Gb/s, max 150 MB/s throughput minus overhead.)
SATA Revision 2.0 (SATA 3Gb/s, max 300 MB/s minus overhead.)
SATA Revision 3.0 (SATA 6Gb/s, max 600 MB/s and up minus overhead)
Does anybody know which type of SATA controller is used in this Compaq Presario v6346ea notebook?

Thank you for the additional info. I ran SISoft Snadra and found some interesting stuff. For instance, it IDed the chipset as a mcp78s not a mcp77. It also indicates that it can use DDR3 memory. I'm not sure if that's accurate, as it conflicts with specs I've read elsewhere. If true, I wish I'd known that when I upgraded my RAM to 8GB. :-p Anyway, I've tried to determine the SATA revision, but I'm not sure if I'm going about it the right way. I went to "Storage Devices" and clicked the only available button: "Physical Disks , Storage adapters and devices". From there I can choose my internal hard drive from a menu, and it shows the maximum SATA mode as G2 / SATA300. But I'm not sure if this is in reference to the controller or the drive. I know that the drive is a SATA-II, so it would show that if it's displaying the drive's capabilities. It certainly tells me everything else I'd ever want to know about the drive. When I switch to my external USB HDD, it shows the maximum SATA as G3 / SATA600. For the DVD drive it shows G1 / SATA150. So I kind of think it's showing me the maximum capabilities of the drives, not the controllers. Is there some other way to check the maximum SATA capabilities of the hard drive controller? Sorry. I'm not too familiar with SISoft Sandra, and it's not really obvious to me. And given what it's turned up about the chipset and the memory support, I want to be sure here. Thanks.

I cant access itunes storesMicrosoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002) Hewlett-Packard Compaq Presario CQ61 Notebook PC iTunes 10.6.0.40 QuickTime not available FairPlay 1.14.34 Apple Application Support 2.1.7 iPod Updater Libra

i cant access to itunes store
here is dignostic report
Microsoft Windows Vista Home Basic Edition Service Pack 2 (Build 6002)
Hewlett-Packard Compaq Presario CQ61 Notebook PC
iTunes 10.6.0.40
QuickTime not available
FairPlay 1.14.34
Apple Application Support 2.1.7
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.1.1.4
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0025AE8C032360A0
Current user is not an administrator.
The current local date and time is 2012-03-27 13:06:24.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.0.40 is currently running.
iTunesHelper 10.6.0.40 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {23DDA231-A7E0-409A-AB19-CEDE8ACE6359}
Description:          speedinfo
IP Address:          182.237.181.108
Subnet Mask:          255.255.255.255
Default Gateway:          0.0.0.0
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 05:30:00 1970
Lease Expires:          Thu Jan 01 05:30:00 1970
DNS Servers:          202.177.240.125
                    202.177.240.251
Adapter Name:          {948D9871-ADAF-4632-8D0C-538770929B52}
Description:          Atheros AR5007 802.11b/g WiFi Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 05:30:00 1970
Lease Expires:          Thu Jan 01 05:30:00 1970
DNS Servers:
Adapter Name:          {4D499748-069C-4E58-A116-DF748DA3912C}
Description:          Realtek RTL8102E/8103E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
IP Address:          192.168.0.2
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.0.1
DHCP Enabled:          No
DHCP Server:
Lease Obtained:          Thu Jan 01 05:30:00 1970
Lease Expires:          Thu Jan 01 05:30:00 1970
DNS Servers:          192.168.0.2
                    192.168.0.4
Active Connection:          speedinfo
Connected:          Yes
Online:                    Yes
Using Modem:          Yes
Using LAN:          No
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
iTunes has never successfully accessed the iTunes Store.

i cant access to itunes store
Can you walk us through what happens when you try to connect to the Store, please?

Ethernet Controller - Driver not installed - Compaq Presario

Hello, I am new here so be gentle
I have just bought second hand a Compaq Presario 6240EA, motherboard is a Compaq 07D0h.
In the hardware - device manager, it shows 'Other devices' - Ethernet Controller, with a large yellow question mark and exclamation mark.
Details in properties show the following: drivers for this device are not installed (Code 28)
PCI\VEN_10DE&DEV_01C3&SUBSYS_00A80E11&REV_C2\3&13C0B0C5&0&20
I have search the HP and Compaq websites for driver downloads and have downloaded all the nVidia drivers available on the Compaq site, none of which improve the situation.
Would there be somewhere else to look, I am at my wits end with this, any help would be much appreciated.
Thank you in anticipation.
This question was solved.
View Solution.

Please start your own thread rather than opening old ones back up. Also provide your full model number particularly when asking about hardware function which may involve drivers. We have to know precisely what hardware we are dealing with. Like the posts above, you may want to include the hardware id of the affected device.

No audio in Windows Vista Home Basic - Compaq Presario c765TU

Hi all,
A couple of days ago, my Compaq Presario c765TU lost audio while fastforwarding through a movie I was playing on VLC. The video was stored on an external hard drive. Tried playing music and video files stored on the laptop's local drive, still no sound.
Audio drivers and BIOS have been updated. Audio devices are listed as installed and working properly in the Device Manager.
Contemplating on doing a clean re-install of Windows Vista to see if that will work.
Any help would be greatly appreciated.

It's hard to know exactly which it is at this point. It could be one of two things. The speakers have failed or the jack detect pin located inside the headphone jack has failed. A non-functional jack detection pin would cause the system to route audio to the headphone jack constantly instead of the internal speakers.
If you want to be absolutely certain it is not a software issue (corrupted registry possibly), you can try the system recovery making sure to backup your files. I suspect this is a hardware issue, but it could very well be a corrupted registry causing the jack detection pin not to be read properly.
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Compaq Presario R3000 how to get the sound to work with Windows 7 RC

1) Download SP29586.exe: ftp://ftp.hp.com/pub/softpaq/sp29501-30000/sp29586.exe
2) Run it, Create a directory c:\ swsetup
3) Once all the Files are extracted DO NOT INSTALL
4) Now Goto the Start Menu Click on Devices and Printers, the Click on the Name you have called your machine this will be marked will a yellow triangle as the sound driver windows 7 has install already is a realtek ac 97 which is not working,
5) Once your Machinename you will see a general tab and and hardware tab select the hardware tab.
6) Look for the Realtek ac 97 under the Device functions, select that and click properties,
7) Now tab to the Driver, now click update driver,
8) Select the option let me pick from a list of devices drivers, now click have disk
9) Click on Browse select the following location Swsetup\SP29586\SMAXWDM\W2K_XP and click on smwdmCH6.inf
10)Now the Soundmax Driver should come up select ok and next. Now your Sound will work
This question was solved.
View Solution.

I am basicaly having the same problem with my labtop. I tried the following above and yet I still have not been able to get my sound to work. I have had some problems with my power and sound cards before but after I reinstalled windows my graphics card and sound card have not been working to their full potential. I thaught that it was a 64 bit graphics card, but now I am not so sure. I had to jostle the power cord in the back till I mannaged to find a perfect spot to keep the computer running. Before the reinstallation I had to put pressure on the left side of the computer to get the sound to work.. but even then it still came in and out.. "The sound that is." I can see the same driver in the codex menue and it is yellow but, what you stated above did not work.
It says (Cannot continue the hardware update) The wizard cannot find a better match for your hardware than the software that you curently have installed. and then tells me to keep the current software. My sound Icon does not show up when I go to the settings.... I can't play diablo 2 on this no idea why... But my screen is choppy when I scroll through internet sites and it did not do that before. I have a 400mbs connection .... here is my computer information. :Compaq Presario R3000 Intel pent4 2.80ghz 2.80ghz 1.12GB ram and im running on windows xp2 professional.

HP Compaq Presario CQ60-320sa vista product key fade.

Hello help me please- HP Compaq Presario CQ60-320sa
I got HP Compaq Presario CQ60-320sa and the window vista product key is fade. I can read first, second and last.
Now my earlier hard disk got crashed because of bad sector and I have to installed new one which I did now I want window vista product key for activation and the sticker back of my laptop cover is fade can't read all product key. If I download HP- USB RECOVERY FLASH DISK UTILITY does this software let me reset my laptop to factory version and won't ask me for product key. Thank you for your time.

I understand you need a product key.
An HP recovery should have Vista already activated with the product key for the system. Do you have access to recovery media for this system (disks or a USB recovery drive)? If you can perform an official HP recovery, there shouldn't be a need to get the product key off the bottom of the notebook. The utility you mentioned only creates the media from the recovery partition on supported systems. Since the HDD was replaced due to a failure, I am afraid that the flash disk utility will not be of use as the recovery partition is not present on replacement HDDs.
Some users have had success with contacting Microsoft regarding the unreadable product key. They might be worth a try.
According to this page, the HP part number for the recovery kit for this system is 515724-031. You might be able to find the appropriate recovery disk set from a third party ensuring the part number matches. You might want to verify with HP that the recovery disks are not available from HP before using a third party source.
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Screen not working, Compaq Presario CQ62-215DX

Hello,
My Notebook screen is not working. My notebook boot up fine. the lights and the fan is working. When I plug the external VGA to my lcd screen, it works fine. Only the notbook monitor is not working.
which part in this case that needs to be changed?

The display panel.
http://www.ebay.com/itm/COMPAQ-PRESARIO-CQ62-215DX-LAPTOP-LCD-SCREEN-15-6-WXGA-/180579626928?pt=US_L...
It is easier than you think to replace:
http://www.youtube.com/watch?v=E0ggjZTRQhQ

Compaq Presario SR5722NL hangs

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