Complain/feedback about subscription for Skype To ...

Dear Skype,
I think that you should allow your customers to buy as many subscriptions of any type, as many times they like, not limiting the purchase of one type of subscription to only one time per month/three month/a year period.
The other day I recognised that I run out of minutes from my monthly subscription after about 12 days from its renewal and decided to buy another one identical (120min). I bought it - I was charged for it - my purchase was delivered, but the minutes did not show up on my account. It took me hours of search into the community to understand that I cannot buy two identical subscriptions. That made me furious. And I felt even more upset to learn that the money I spent will, effectively, be used only to renew my useless subscription at the end of the billing month. I have asked for a refund.
So, these are my suggestions:
If you charge me now I should have the subscription minutes now, right? If you go to a coffee shop and pay for a coffee, you want it immediately, not in 2 weeks time. If you cannot provide me what you sell immediately, do not sell it. While I was buying the subscription you could have told me that I was not going to be able to access the minutes until the end of my current monthly subscription, or you could have just forbidden me from purchase it.
Instead, I have bought a subscription, and I have asked a refund. That's inefficient useless bureaucracy you can avoid easily! I could have saved my time too.
If I want to have two identical subscriptions, let me do it! The smaller subscription packages we buy, the higher the call/minute price will be. So it is even more convenient for Skype if we buy multiple subscriptions of the same type per month.

Hi,
You should see a warning when you are about to purchase another subscription to a country you already own. This should be shown before you finalize the purchase. It should also include that if you continue with the purchase the minute duration wil be added at the end of the current subscriptions. Here's some example screenshots of what it should look like:
Are you saying that you weren't seeing those?
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http://www.skype.com/intl/en/prices/pay-monthly/#SA
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Please see this webpage for a full explanation.
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

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If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund
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Complain/feedback about subscription for Skype To ...

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