Complain the apple service

Question

hi,
i am really really angry about the service.  last time(case number:285365813) is 27/1/2012 i contact you said i need  a receipt with iemi no. Because my cell phone is lost, the insurance company need a receipt with iemi number. But it has been more than 10 days, I still have not received. Insurance company inform my last term is Tuesday. If haven't given them will be cancel my claim...
your staff always tell me wait 2 to 7 days, but it already 11 days, i still not receive.....
the insurance company cancel my claim already..because you i cant claim my iphone back... because you i lose my phone. i really really hate the apple service....really hate.
  apple uk service is really bad..

Answer 1

hi. i do not think this is the right place to escalate this concern but let's just hope this will create a visibility to apple support personnels joining this forum as well... most of the people here are also users and not apple employees.
first things first.. did you p[rovide what is needed to have your request processed?
you also have to inform apple about the insurance, and vice versa, the insurance company also needs to know that apple has delayed response (assuming that you have already provided everything they need for your request to be processed)
double check that the fault or gating item here is not actually you.
since you are the customer, you need to be more aggressive towards Apple. if you have to demand to speak to the managers, do so. you have all the right because you are the customer...