Complaint about the service

I have purchased laser toner cartridge from Thane shop. I found toner patches. He ask me to go Mumbai for replacement which is 25 kms away from my city. I went to Mumbai shop but he do not have stock at present and ask me to come after 5 days. What is my mistake? I am using original HP toner since long but got such bad experience for the first time. Kindly help me to deliver my replacement at your earliest at my door.
-Rajan Phadke
Case ID ININDARC53001017423 CASE DATE 08/25/2010

I am trying to get HP to fix and return my laptop yet no amount of calling or emailing including using that link will get me a human being that will look into my case. Meanwhile I am without my laptop that I paid good money for. I will not recommend another HP product again which is a shame as the last 4 notebooks I have owned have been HPs.

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    bhuvanesh_k wrote:
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    here is my original post from yesterday:
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