Complaint Description Length

Hi
Please suggest me...
How to increase the length of Complaint Description on the ICSS screen. (E-Commerece 4.0)
Our business requirement is to increase the field length from 40 char to 120 char
early reply would be highly appreciated
regards
G.Venugopalrao

Deb is right. It is better to use a custom text to maintain the additional information. Or you can use a custom header extension field (EEWB) field. Changing the description field will have impact on all the transactions, but the EEWB field can be limited to the Complaints.
Adding custom extension to complaint will be relatively easy enhancement.
Easwar Ram
http://www.parxlns.com

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