Complaint for the contractor repair store and appler customers service
Case description: I can't start my iphone last week. So I made a phone call from the APPLE（**********）in China to get a chace to check what happened.
And after the customer service check, they suggest me to go to the contractor store to repair which located in PUDONG, Shanghai as there is full of request for the apple store. I accept that and went to the contractor. The contractor say there is hardware issue and you should pay round RMB 2,000 to change a new one.
They don't accept the credit card and they only accept cash. I went back home as I haven't got enough cash on hand.
The second day, I apply for the request on website and fortunately I got the chance to get the apply store to check.
And I went to there, the apple guy from the genious bar check and say it's the software issue and can be fixed right now.
Now I could get into using the iphone 5. I take some phone calls to tell the Apple what had happened for myself,but they feedback me they can't tell you what's their action plan and when they could give me the answer about that. So poor answer!!! I have been worked for International company for more than ten years, this is the first time I heard from that the tough and poor answer. So I decide to tell everyone to note that.
You can't believe the apple contractor repair store and it's a bull **** answer from the apple customers service in China!
I want to complaint
1. The different feedback from the Appler store and Contractor Store when I took the same issue iphone 5 to them.
2. The customer service is very tough and they can't listen to the consumer complaint from heart. It seems they will not deal with the problem but aviod to that.
(Please note I made this phone call at 14:04 China time in Shanghai.)
I suggest that:
1. RE- Evaluation the certification of the contrator at TAO LIN Road, Pu Dong Shanghai
2. RE-Check each case this contrator deal with
3. Make sure the custom service would be apologize to me
4. Pay for the extra time and cost（1 Dollar） to me
(I have iphone 4S, iphone 5, ipad 2, ipad mini) Could I become the VIP guy? LOL!
5. The most important thing is that they should optimize the service procedure RIGHT NOW!
It's the real case happen from myself, please forward the information to the Apple top management officer if anyone from Apple.
I love Apple production,but too sad to have a bad experience for that. I'll consider about SAMSUMG if APPLE don't make any change.
<Edited by Host>
This is a user-to-user tech support site not Apple customer service. Apple doesn't read posts here. You would know that if you read the forum Terms of Use to which you agreed when you joined.
No one here is insterested in your complaints or threats.
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