Complaint: No DRM10 Yet for Zen Tou

I have a complaint. Why has firmware upgrade promised for the Zen Touch in the fall of 2004 not been released yet? Why has there been no communication about the fact that we are now well beyond the Q date promised in the press release?
Not having DRM0 for a player is one thing. That's fine. But, to commit to DRM0 for a product and then not deli'ver in anything like the timeframe promised in a press release is pretty awful business. On top of that, to not communicate new expectations to your users while simultaneously proving that you are capable of putting DRM0 on devices (like the Micro) is very bad business.
I appreciate that I am a fool for buying a product because Creative promised an upgrade within a certain tim frame, but if Creative wants me to be a fool who buys any of their products again, they will (a) communicate with their users and (b) release DRM0 firmware upgrades for the products they promised they would provide them for (c) stop making promises they are not willing to deli'ver on.
I purchased my Zen Touch specifically so I could use services like Yahoo! Music Engine. I love YME, but my investment there is going to waste because my Zen Touch does not work as promised.
If this is not the appropriate forum for this comment, please direct me to someone at Creative who can fix this.

daphy,
I know my post is a bit of a rant, and I am sure that no one on this board can fix the problem. But if I know companies and marketers in particular (and I do) they know that customers who are so annoyed that they are willing to be vocal about it are bad for business and they allocate resources accordingly. I have never before complained about a product, and I have long been a fan of Creative. Precisely because I think Creative is so great, I feel they need to know how badly they are screwing up.
The marketers and execs (who can fix the communications and resource issues that have caused me and other users to become annoyed) may not frequent these boards, but enough complaints from enough channels will get through to them.
So, I encourage everyone else who is waiting to post or to write Creative.

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