Complaint on Adobe support - no one is really able to help and just keep saying will escalate the matter and come back in 2-3 days but of course never.
Understand this is a formum not a platform for complaint but I am just so frustrated and also found that Adobe has escaped every route and successfully avoided us contacting them so I have to steam out my anger here so that everyone is aware of their service level and best to avoid them in future.
I have so frustrated that I am not able to get any useful help from Abobe customer service rep who chatted twice with me on the below issue. I have subscribed to the PS + LR for one year since Aug and has not been able to use it since then but you have already charged to my credit card the amount. Brief summary of my case:
I subscribe and paid for one year PS+LR with order number 8853917659 on Aug 22 2014, payment charged to my credit card, then I downloaded the PS and LR, and could only use the trail version with only 30 days then after that I can use it. I checked with Adobe chat people and found out there was no subscription record in my account but the subscription order was processed and payment also processed, but the system just failed to registered my subscription record under my account so making me seems not have any subscription thus I cannot use the PS + LR. I am very sure I have logged in PS using my same email that was used for the subscription but still it only tell me that my trial period has expired but that shouldn’t be the case as I have really paid and subscribed to the one year service for PS+LR.
For this matter, I have been contacting the chat room people named Sumanth on Dec 27 case number #0214518729 while he promised he will escalate and someone will response in 2-3 days, no one show up. Then on Jan 4, I chat with another service rep named Tabassum case number #0214558799, he just repeat the same whole process and said will escalate and someone will response in 2-3 days, and yet again, on one show up.
I don’t know how many times I need to repeat this game and has no hope of someone helping me. Adobe just can take our money and do nothing and leaving us helpless. There is no contact email on Adobe website and no complaint channel. All they provided is only the chat which is ridiculously useless.
I searched the web and just realized how many similar complaints that people have towards Adobe in their customer service level and I am not the only one. I am totally losing faith in them and will be taking all my best effort to avoid them.
I am just trying my last hope to write to this email and see if anyone from Adobe is reading and show their care to their customers and do something here to fix my issue.
As you state this is a user forum. Only Adobe can help with orders and registration. Adobe program support is very poor but one thing their Customer support can handle are problems like yours. While it hard to get to Adobe Customer Support phone number frome links in Photoshop and on Adobe.com. Finding it through Google is seconds away.
https://www.google.com/search?num=50&newwindow=1&rlz=1C1CHFX_enUS546US546&espv=2&biw=1641& bih=891&q=Adobe+Customer+Suppo…
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Hi, thank you for this post. I hope you might be able to help me too?
I am relatively new to apple (have an iPad) and having been a PC user for years I was pleasantly surprised with the apple experience and am now trying to work out the best set up for me, my husband and young son as I am buying them both of them apple products this Christmas. New Mac laptop/ ipad for hubby and then an ipod touch for my son oh and a new mac laptop for me. We are also thinking of moving from Blackberries to iPhones. Yes we seem to be hooked! but i am unsure about the home family set up and how to replace my PC network that I run off an 8TB server.
In reading the forums I keep seeing people talk about problems they have with two apple IDs and trying to merge them. I have also heard about a family ID allowing us to share apps legally. I am really nervous of setting us up wrong and then having problems later and hence i am now looking for some advice on how to share as much as we can legally but also make usage practical and not invading each others privacy. thoughts so far:
Music - I think we are happy to share the same music and access using one ID (we currently don't buy much music from apple but have lots of CDs we share).
Photos - It would be nice to share photos - as long as my son or husband cannot accidentally delete photos of mine (which is my biggest concern). I currently load all camera photos onto my 8TB storage box as the network owner and my husband has full access to copy any photo to his laptop but can never delete the original copies by accident.
Apps - If possible i would like us to share these but they are cheap enough these days to separate if really needed. Would be good to share licence for pages etc though
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Basically your player is telling you that you need to install the codecs that will play the compressed data within the AVI file.
AVI is a legacy file container in which the tracks of data are interleaved to maintain synchronization. This data can be encoded using many different audio and video codecs. Your problem is to determine which codecs you need for the player you are trying to use and install them if they are available. Failing that, your will either have to play the files in a different player which has the codec support your require built into the app or convert the content to a compression format that is natively compatible with the player you wish to use.
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about message http://support.apple.com/kb/HT3529
troubleshooting message http://support.apple.com/kb/ts2755 -
Hello,
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I have had an iCloud account for quite sometime and I'm afraid of losing everything in my cloud if i sign out and sign in with a new id.
Is this fear realistic?
I know I can change back to my old email, sign out and then sign in wight he new one...
Please help!This did not work for me. My old email account for iCloud still pops up on my screen every time I open my macbook. I've deleted it, reset it, every thing I can think of and it still shows up. I think six months of this is more than enough time to wait.
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Perhaps the PDF files are corrupted.
Hit the command key and spacebar, a blue Spotlight in the upper right hand corner appears, now type Preview and press return on the Preview program.
Now you can try opening the PDF's from the file menu and see what's going on.
If they are corrupted, perhaps they are trojans from your Windows PC or gotten from a bad location online.
Download the free ClamXav and run a scan on the possibly infected folder. -
No question, I just wanna say thanks to the person who discovered how to change the correct dns to use FaceTime. The 8.8.8.8. Really work. Genius. Thanks again.
solved
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Back up all data before making any changes. Please take each of the following steps until the problem is resolved.
Step 1
If Adobe Reader or Acrobat is installed, and the problem is just that you can't print or save PDF's displayed in Safari, you may be able to do so by moving the cursor to the the bottom edge of the page, somewhere near the middle. A black toolbar should appear under the cursor. Click the printer or disk icon.
Step 2
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/Library/Internet Plug-ins
In the Finder, select
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Step 5
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HT4009 if i buy a app is it a one time thing or do a have to keep buying it by the month
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