Complaint re charges for no service

When traveling in France I could not connect to Skype. After numerous tries I gave up. This was very frustrating. Then I was charged for all those tries where I could not be heard at all!! There is no where to make a specific complaint about this.

I can't agree with Lee Jay. My experience buying product direct from Adobe has been extremely good. I even ordered the wrong product ( an Adobe font set) and was able to call back two hours later an get the order cancelled and downloaded the correct font package with no issues.
Doing business in other countries has different licensing restrictions, taxes, duties, and higher business operations cost. Here's a good example:
http://www.zdnet.co.uk/news/it-at-work/2010/04/12/uk-users-pay-a-premium-for-adobe-cs5-400 88600/
Adobe US customer service is probably instructed not to accept orders for product being physically shipped to another country. If you had ordered a Lightroom 3.0 download product using a credit card with a US address, Adobe wouldn't even know you were in Italy.

Similar Messages

If i allow acces to icloud, will i be charged for the service?

I allowed access to icloud in order to get my calendar to work, but do not want to be charged for this service. How will I know I will not be charged for this?

iCloud is free as long as you don't exceed the 5GB free storage limit. (You would need to purchase extra storage on iCloud to exceed this limit.)

Charged for an service call that never happened--and can't reach anyone

does anyone know how i can even send an email to complain? i have no phone service, no dsl service, and my appointment keeps getting automatically rescheduled—and i'm being charged for an appointment that never happened. the website doesn't permit emails for complaints other than wireless, the live chat agent hangs up on me, and i can't get through on the telephone. i have now been without service for nearly four weeks—and i can't even find an official way to loudly complain!

Contact your local state corporate commission

Charged for canceling service in first 30 days

Hi, all. In short: I cancelled my Comcast service within the first thirty days of a new plan. I was told that I wouldn't owe anything if I cancelled within that time, not even termination fees. However, Comcast is charging me over $40 for that month. I need to know how to put a stop to that, or else they threaten to ruin my credit history by sending negative reports to the credit bureaus. Recently I changed from an old (non-promotional) plan on Comcast to a new one. I did so in order to get a reduction in price from $155 per month. The new plan gave me only a reduction of $15 per month and I was forced to take telephone service as well. I was told I had thirty days to cancel the service without penalty. I wouldn't be required to pay anything for those thirty days if I cancelled within that period as well. Comcast claims that I digitally signed an agreement to this effect online. However, I only remember accepting some terms about E911 related to the phone service. In order to get me the new plan, the Comcast service tech had to sign me up for additional services, because she couldn't get her system to accept the plan as we discussed it. The additional services pushed the monthly amount to around $190 per month. I was told that I could cancel them later. A couple of days later, when I received confirmation of those additional services, I contacted Comcast again to cancel those services. It took some time, but the technician got the job done. Over the period of the following thirty days, I found a better service provider for TV and Internet, so I switched to that and called Comcast to cancel my service. I told the tech. on the phone that I was told I could cancel free of charge. She disagreed. After much arguing, she finally relented and said that I would probably get a refund check. Last week, I finally received a letter from Comcast, with a bill for over $40. I think this is unfair and I need to get it stopped. When I try to call them, they put me on hold for very long periods of time, then the technicians don't have access to my account history to verify my story. I have chat transcripts of the conversations about the plan, but they're unable to accept the transcript files from me. I think it's very convenient that the Comcast techs will say anything online or on the phone and claim to have transcripts or recordings of these communications, however, whenever I ask for something in my favor, the evidence mysteriously disappears.

Shafting the customer is in their business plan. They hope that you will get so frustrated that you will just give in. Better to just do what millions around the country are doing....cut the cord and go with just internet service only. 50Mbps is all you need to stream HD content and buy your own modem which will pay for itself in 9 months vs. Comcast's ridiculous rental fees. $10/month for Hulu and about the same for Netflix. You still get most of the content you're looking for without all the fees and headaches. Good luck!

BT bill charges for non service during moving hous...

BT dreadful customer service & incompetence
Hi all,
After deciding to move home I made the necessary arrangements with BT prior to our moving date. Our switch over date was 14th November 2014.
After numerous calls with BT and mostly dealing with multiple BT operators with little knowledge, poor communication skills, lack of interest and on a few occasions extreme rudeness, I was still no further forward with a line connection date.
It became apparent that there was no line services to my new home, which I could understand although I was disappointed not to have been informed of the situation prior to my moving home (a fact BT should be easily aware of)
I spent weeks going round and round with no clear outcomes or specific information returning to me, I actually knew more information from the site builders than BT knew, BT even had the arrogance to tell me that my information from the builders was incorrect (which it wasn't)
Numerous misinformation, conflicting information, non returning of calls, engineer dates that were not upheld, non required engineer dates are amongst a series of frustrating dealings with the vast majority of the BT operators, there were only a few operators that seemed to care and assist and they were at the end of my ordeal of 3 months!!!!!
It was very clear that the information from each phone call between myself and BT was not correctly recorded. On two separate occasions during a singular phone call I actually had to repeat my situation to three separate operators to which I had become accustomed to being transferred amongst.
So to be clear from 14th November 2014 until late February 2015 we were without services.
During one of my many and expensive mobile phone calls to BT I was advised to set up my own mobile broadband and they would foot the bill and repay the expense until they provided a service.
(Which I did as I had no confidence in a connection date within months)
Throughout this ordeal BT had the arrogance to attempt to bill me, even though we had no service!!!!
Here is the kicker.
BT have now disconnected us from their service (31st March2015) for an unpaid bill, a bill we can't get amended and corrected to reflect the 3 months without their incompetent service.
They have even added charges for BT sports which I can't even watch as I have no viewing box, I believe this came free for 6 months) with my original package.
Even this is an issue. I was informed upon moving house that a new contract would commence when I moved home thus starting the 6 months free BT sports package once more (yet another mistake by BT)
We will not pay any form of bill until they amend and correct the bill to reflect we had no service for 3 months.
I have now tried to call to speak to an operator regarding the issue, after entering my home phone number the BT automated service redirects me to the only option which is to pay the outstanding bill!!!
No bill will be paid until it is corrected, I will be sending a bill for the mobile broadband I required to set up and maintain. I am also considering looking into the loss of earnings I suffered due to the length of time I was offline, as well as the amount of time required to deal with the sorry mess. A stressful time enough moving home without this added fiasco.
I am also aware of the Ofcom regulatory body as well as the multiple rules BT will have breached in our contract.
All in all we have endured a long and needlessly complicated mess, which thinking was behind us, is in fact still present. We are seriously considering removing our service completely with BT which I am sure in the eyes of the law will be justified and legally binding due to the numbers of contract breaches sustained by BT.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they cannot deal with service issues that way.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail, when its your turn in the queue.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Charged for the service I do not want

I have skype service for unlimited US and Canada, recently I have found that they have charged my credit card for premium service which is $9.99, when I called they told me that I have to subscribe to $39.99 to get that resolved. I am not sure how 2 mistake can correct something?
They even told me to go to bank and dispute the charge if I want.
Does anyone has customer care number where I can get solution? How I can get this resolve?

Hi,
I checked your account and found that the $9.99 charge has already been refunded. You also have your preferred subscription active on your account.
For future reference, you can find out how to contact Customer Service via chat or email through this link: https://support.skype.com/en/faq/FA1170/
Rod
If you found this answer helpful, please give Kudos. If it resolved your issue, mark it as a solution to help others. Thanks!

Unexpected charge for Comcast service call

I had the same problem. The service was down for 3 weeks and the techs kept hanging off the phone when they couldn't resolve the problem. I finally had to go in person and they found out the modem was bad, but after that, two more weeks until we had the Internet back.

I signed up for comcast internet back in April 2013 and had issues with it up until Feb 2014. I initially started out with a bill of 29.95 a month, then aftert 6 months it went to 44.95, and then I get a call that it is going up to 69.95 6 months after it went to 44.95. Well I was approached by a rep in Best Buy about Comcast services. He was able to get me the triple play package (phone, internet, and cable) for 79.95 a month. I jumped on this deal thinking the internet issues may be resolved when I upgraded. Well turns out I need a special modem for the phone and only one digital set top box is included in the price. So I ended up with another 17.95 in equipment fees added to my bill. The internet became even worse after upgrading. The new modem they supplied me would release and renew my IP address every 30 mins. This made doing any kind of online gaming impossible as I would drop my connection for 2 mins every 30 mins. I ended up having to take the modem back and have them swap it for a new one. The new one droped the internet connection randomly throughout the day at 8 past the hour. I called customer support and after a few hours of bouncing around from person to person I got someone that had me go in and change the default settings of the modem to something else to resolve the issue. At this point I am happy because I have a continuous internet connection. After a few hours of playing online I am randomly hit with intermittent lag spikes. I use speedtest.net to check my connection and it is erradict, sometimes it is over 38mbps and others less than 1 mbps. I pay for 50 mbps. I call to have this issue resolved and they try everything they can think of over the phone and finally say they will have to send out a tech to trouble shoot the problem further. I schedule the appointment and the tech comes out, he was not dressed in any kind of uniform and did not have identification on him that was visible. I would not have known it was a comcast tech if the truck didnt show comcast and xfinity on the sides. He comes in and takes a look at the coaxial comming out of the back of my modem and runs a check on it. He says the coaxial cable is bad and replaces it with another piece of coaxial cable I had lying around. He says that fixed the issue and leaves. He did not even check anything else outside. Just replaces a coaxial cable that comcast sent me in a self install kit and says its bad. Needless to say my issue was not resolved. I called and again they scheduled another visit for a tech to come out. The tech shows up and spends around 30 mins checking everything outside only to find no problems. He makes a 55 ft ethernet cable and has me connect my computer directly to the modem. Hey my problem is solved. I have a stable internet connection. What good is an all in one cable modem if it does not work. I ended up having to move my room and computer around so that the computer was right next to the cable modem ( I could have left the 55 ft ethernet cable running around the room but did not feel like looking at it). I get charged 39.95 service call for the visit, when the tech did not fix the problem he only found a work around. The wireless connections of tables, phones, or other computers is very erradict. I have a strong internet connection on 1 and only 1 of my computers. I called and complained about the 39.95 charge and they refunded the 39.95 charge but not the 1.91 in taxes that was charged as a result of the 39.95 charge. What gives?

Charged for no service - STAY AWAY FROM BT THEY AR...

Ok so I decided to sign up for BT Infinity and tv package with BT sports in January. Was due to be installed on 23/01/2015.
I booked a half day off work for the installation and was impressed when the landline engineer called at 1.30pm. He told me that he was only doing the landline and another engineer would probably be out to do the TV.
Landline engineer worked away on the line and about 2.00pm I had a call from the TV engineer to say there was a fault in the line so would not be installing my tv. When I asked when he could install it he just said I don't know. From his attitude I could tell he wasn't bothered it was a Friday after noon so he just wanted to go home.
I was really annoyed with this as I had picked the Friday specifically and waited 3 weeks for installation for that Friday. I rang BT and asked them what was happening, I asked if he could come out on a Saturday to install the TV but I was told no they dont do Saturday installations. So I decided I wasnt going to go ahead with my installation and cancelled my order.
I was told to tell the landline engineer to leave as I was cancelling. I spoke to landline engineer and told him what I was doing. He then said he would speak to them as he was at the box the same time as the TV engineer and he didnt see any fault. The engineer spoke to customer services and told them I was cancelling my order.
As far as I was concerned that was it. My order was cancelled I was getting my refund of £90.71 and I would receive a bag to send the equipment back.
In February I received a bill for £22.41, I rang customer services as I still hadn't received my £90.71 and now they were billing me for a service I didn't ever have.
Result of call I got my £90.51 back and heard no more, great I thought that was easily sorted.
Wrong in March I got a final reminder for payment of £22.41, again I rang the lovely people in customer service and spoke to a very confused man who kept asking why I was being billed, this I thought was very amusing as that was my question to him. He said leave it with him and he would call my number back in 30 minutes. Guess what 30 minutes no call.
In my stupidity I assumed it had been sorted.
Last week I get a message from BPO to say ring this number immediately regarding BT. I rang the number and was put through to the most arrogant and ignorant woman I have ever had the misfortune to speak to.
I tried to explain my situation but she kept talking over me and in the end she said tough I was being billed for BT Sports as this should have been cancelled seperately. I told her noone ever explained that to me in all my communications with BT and she wasnt interested just advised me to pay up.
So today I rang BT to ask why this had gone to collections and what was my bill of £22.41 for. The nice lady told me she would look into it and transferred me to another nice lady. The 2nd nice lady said I should have contacted them before today!! I said I did and nothing happened. She explained that the £22.41 was for my landline charge. When I said I cancelled the day of the connection she said I needed to ring the nice people in BPO again as there was nothing she could do.
So now I have an outstanding bill of £22.41 plus admin fees of £5.60 from BT for nothing. BT think I just need to pay it and go away. Well as you can imagine I am fuming.
DO NOT USE BT AS THEY ARE THIEVES.

@dmcnamara087
Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
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Being charged for cancelled service

I tried posting on your fb page and I don't see it there yet. So I'll try this -- I just got my bill today and saw a $14.99 monthly charge for World Plan 300. This is the plan I got in June 2013 for ONE MONTH while my children were travelling in Europe. I requested one month, was actually pro-rated for just the time they were there (which was 3 weeks) , and in July 2013 I called back to make sure the charge was removed. I was assured it had been. Should I check my bill carefully? Yes of course. BUT, your representative told me the charge was removed and it wasn't! So, they lied or are incompetent. I paid for this service in Aug/Sept/Oct/Nov and Dec. Are you kidding me? $75 for something I NEVER used and had cancelled? I asked your phone rep tonight and she assured me it was cancelled. Well, the man on the phone in July told me it was cancelled, too. Who do I believe? I asked her tonight to connect me to someone who can credit my account for the service I cancelled and she said it was not possible. Not possible to get back the money for something you didn't cancel?? This is shameful.
Any check of my account will show when the service was ordered, when I used my home phone to call Europe, and when I stopped using it. I am disapointed that your company is satisfied with continuing to charge me for a service I had every reason to think was cancelled. You TOLD me it was cancelled. I added several Premium TV cable choices in August so the fact that the bill was higher didn't really register.
You have one deeply disapointed customer in me.
Rose

I HAVE NEVER BEEN AS DISRESPECTED AS I HAVE BEEN BY VERIZON TODAY!!!!
I moved from MD TWO YEARS AGO and cancelled my bundled services (Phone, internet, and cable), but apparently someone at Verizon left the internet service on...I wasn't getting a bill and had Verizon service installed in my new home in TX, so I didn't think anything of it. When I recently ran my credit report, I noticed a negative from Verizon, when I called to investigate, after a 40 minute call, I was told I had to call the Finance department the next day to arrange payment for the $1100 I owed for the 23 months of internet service that they'd been charging me for.....
My first call started at 7am (PST)....after being told I was routed to the wrong department and transferred FOUR TIMES over an hour, I finally reached a supervisor who told me they would call me back....yeah right
So, when I called back this evening, and was transferred three more times, hung up on, put on hold (only to wait and then be disconnected), I reached an extremely rude "customer service" agent, who told me she would do me the courtesy of knocking off three months of the 23 month bill, but that I would be responsible for the rest, because she didn't see and record of a request being made to disconnect the service.
I REPEAT!!!!! BUNDLE SERVICE!!!!!! CABLE WAS CUT OF IN MARCH OF 2012!!!!!! PHONE WAS CUT OFF IN MARCH OF 2012!!!! WHY WOULDN'T THE INTERNET HAVE BEEN CUT OFF AS WELL?????????
i AM EXTREMELY FRUSTRATED, ANGRY, AND I'VE NOW SPENT OVER 2.5 HOURS ON THE PHONE WITH VERIZON WITH NO END TO THIS NIGHTMARE IN SIGHT!!!!
CUSTOMER SER VICE DOES NOT MEAN ANSWERING THE PHONE AND PUTTING PEOPLE ON HOLD OVER AND OVER AGAIN. IT DOES NOT MEAN TELLING A CUSTOMER, "I CAN'T HELP YOU"...
IT MEANS HELPING THE CUSTOMER!!!!!!!!!!!!!

I need a recepit for the most recect charge for this service. I need it today, can someone please assist?

I need the receipt so I can submit my expenses.

Hi,
Please see this document: Print a payment receipt or invoice | Creative Cloud
You can find instructions for printing your invoice in the Payment & Credit Cards section.
Regards,
Florence

Charged for free service?

From 15th Feb to 17th Feb my line had a fault - I could mak but not receive calls. I registered the fault with BT who set up call diversion to my mobile numeber, which I assume is a free service ( it was in 2002 or 3 when I last had a fault).
Now I see on my 'recent usage' that there iare sums of money allocated to each call to my mobile during the fauklt period.
can BT please remove these amounts?
thanks.
Solved!
Go to Solution.

Hi Mcowley01,
The refund will probably appear on the next bill. I can check it if you want. Drop me an email to [email protected] with your account details and a link to this post and I'll take a look.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I've been charged for a service which did not work properly. How can I get reimbursed?

I have downloaded a new apps "old faces..magic". The first time I used it it was working well. But yesterday I tried 5 times could not get the final results but I was still charged on my several trial (5x CHF 2.-). How can I get reimbursed?

Could have been a number accessed from a sky box or free view box. Pressing the red button can instigated a charged call. Do that a few times on xfactor or strictly and the cost soon builds up.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Re: I have been charge for a service I did not req...

xxxxxxxxxxxxxxxx. Same has just happened to me and not a single way of contacting Skype in relation fraud app at from this xxxxxxxxxxxx forum. This is no way to deal with customers for such a large company and i will be cancelling my skype account and making sure i tell all my friends/co workers how terrible skypes security and support is. xxxxxxxxxxxxxxxxxxxxxxxx
Moderator note:
Offensive text removed.

I just found the following on the Skype web site. WTF? This is negative option marketing in my opinion (the seller opts you in to something without your explicit consent and you have to opt out if you don't want it)!
What is the Unlimited World subscription?
The Unlimited World subscription allows you to call the landlines and mobiles of your friends and family. If you previously had the Premium Group Video Calling plus Unlimited One Country subscription: 1, 3 or 12 month plan, we will update your subscription automatically to the Unlimited World calling plan (at your next renewal) which includes 60+ countries.

Excessive charges & poor customer service

BT clearly have no interest in customer service. After having payment difficulties BT appeared to be understanding to the situation in giving me more time to pay. They assured me that the fact that I had contacted them would mean I would not face further charges. Now, after making the payment I find that they want an additional £32 in charges. How on earth can this be justified? It's nearly the cost of 2 months line rental! When I contact their so called customer service team, they don't seem to understand why I am complaining. Having been with BT for over 7 years I think it's clear they are not really looking to retain they loyal customers.

My saga with BT is highlighted in the complaints letter I sent to them. I am very doubtful I will get anywhere but I would appreciate anyones help and support regarding the matter. I can see many people have been through the same anguish and frustration as me.
To whom this may concern,
I am writing to you regarding the bill I have received. This bill states that I owe £130 for an engineer call out charge however I had no knowledge or information about this £130 charge other than a text message from BT which actually highlights I should not have been charged for the engineer call. The fault is with the BT internet phone you have provided me.
My partner spoke to BT the end of January to report that our BT internet phone (provided by BT) was not making a ringing sound when it was called. The phone lit up when someone was phoning however when I went to pick up the phone the line was dead. This fault was reported to BT. We thought it was a fault with the line however the internet was connecting without any problems and this was explained to BT when we phoned them. The result of this conversation was that the BT representative said he would send an engineer out. This was the end of the conversation; there was no mention of charges for this service. I was led to believe this was what BT would normally do as part of their procedure so I agreed that an engineer could come out to check the phone. No mention of a call out charge was discussed with me or my partner.
The BT engineer then visited to look at the fault. He said there was a problem with the equipment provided by BT. He said he would contact BT and ask for another BT internet phone to be sent out. As he left he said ‘don’t worry I will put down that it is a fault with the phone not your line’. There was no discussion about a call out charge. The only information I have received is a text message from BT to say ‘we’ll visit you at 13:00 and 16:00. If the problem isn’t with BT equipment you may have to pay a repair charge’. This text message highlights that I should not be charged for this visit because as the engineer states the fault was with BT equipment.
As you can appreciate it came as a shock to me to find a bill which is asking me for £130 for the engineer call out charge. I have made numerous calls today and have spoken to representatives at BT to try and resolve this issue. I have spoken to a number of people at BT including the supervisior. All have said that they have looked at the notes made by the engineer and he has stated that he has informed me of the charge. Nothing in writing was given to me other than a text message which confirms that I should not be charged as the fault is with BT equipment.
My partner then called BT the afternoon of 21/03/2011. Again we were informed that BT could not remove this charge and there was nothing they could do to help. One representative said that we should make a complaint to BT and Watchdog as he agreed we had good reason to question this charge.
I have lost my faith and trust in BT as a company and I would appreciate your feedback and support in this matter.
Since then I have had a call from the complaints department who was very abrupt and said he had done his bit and cant do anything else. He states the phone which BT have provided is mine and therefore the cost of the engineer charge is down to me! He had not explained the complaints process to me and I have had to research into this myself. My next step is getting to deadlock and getting ombudsman involved.
I am really appaled and frustrated with BT in general.

I was using Adobe Send Now for the longest time to send files; there was never a charge for it. Now, does Adobe Send replace Adobe Send Now and is there a charge or fee for Adobe Send? I can't get it towork! Paul Madsen

Does Adobe Send replace Adobe Send Now and if so, is it only available on a subscription (fee) basis? Adobe Send Now was free; I was never charged for the service.

Dear Sir or Madam at Adobe:
Does "Adobe Send" replace "Adobe Send Now" and if so, is there a charge for it? I was never charged for using Adobe Send Now. I cannot get Adobe Send to work for me; I can upload the file from my computer but when I click the box to send a "personalized link" a message box drops down asking me to upgrade. When I say no thanks, the message disappears but the box click does nothing. Do I have to subscribe to Adobe Send and pay a monthly fee for it before I can use it? Please explain what change has been made and what is going on with this program/service. Thank you. Paul Madsen 763-781-9118 [email protected]

Complaint re charges for no service

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