Complaint regarding maintenanc​e and customer service in Saudi Arabia

In beginning I apologize If Im in the wrong Forum..
But I do not know where can I send my complaint ?? Is There a way to communicate with Lenovo management ??
if they continue with this performance (maintenance and customer service)  this will negatively affect Lenovo reputation in market and they will lose a lot of customers.
My problem started when I bought a Lenovo Tablet Model IDEA S2109A-F Five months ago. After almost three Months the device was not charging.
I've sent to the agent for repair and for one and half month they did not perform any work and whenever I call often they does not response (during the official working time). and In the few times that they respond they says '' We are waiting for spare parts from Dubai '' 
Then I contacted customer service last two weeks to tell them about my problem. They promised that they will answer me within 48 hours. Which never happened !!! And when I contact them again, they say they did not receive any response from the agent.
The tablets was a gift to my little son, he is very frustrating because of this issue.
This is my first time I with Lenovo products and I do not think I will repeat it again after this bad experience.
If someone care form Lenovo officials he can review  Ensure Saudi Arabia maintenance job order No.1594186
Regards,

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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    My saga continues.  Let me first start out by saying that I divorced DIRECTV to come to Verizon.  So far with the exception of your customer service,  the marriage has been great.  I was watching the Tennis Channel last on Sunday; the Mutua Madrid Open was scheduled to start on Monday.  Imagine, my outrage, when I saw “you are not subscripted to the Tennis Channel” popup on my TV screen.  This took me back to 2011 when Verizon and the Tennis Channel were battling and I could only see the U.S. Open on CBS and ESPN. 
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    The bottom line is your customer service stinks; you don’t deliver when you say you are.  And if I was not still angry with DIRECTV, I would go back to them.  My search continues for a cable company that offers actual customer service.  When I find a new cable company that has the Tennis Channel and appears to be somewhat reliable, beware Verizon!
    Sad Customer
    Meta Fitzgerald

    Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
    There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

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