Complaint regarding my Lumia 920

To the person responsible,
My name is Rana Abraham. I have a Lumia 920. IMEI number of the same is 3**************.
The problems with this handset is that it overheats when any application that
work based on internet is used.(The problem persists in both 2G and 3G). It overheats upto such an extent that
it can give you a decent burn if you make a call immediately after using any internet enabled application. The surprising fact is that the camera has not yet burst.. Also the battery drains superfast. From 100 to 25 percent in 20 mins if I use any Internet based application.
I have given it to the customer care centre thrice when it was still in the warranty period. But the problem is still at large. I am attaching the job sheet along with this. Now, when I called up Nokia call centre they are asking me to pay for the service because my product has ran out of warranty 8 days ago. Now, I dont know what my mistake is, If it was trusting Nokia. Kindly help
Regards,
Rana Abraham
MODERATOR'S NOTE: This post has been edited. We would like to inform you that we have removed the IMEI number of your phone & the attachment from your post as it is unwise to publish it publicly on this forum.
Attachments:
WP_20140103_001.jpg ‏1937 KB

It does sound like the phone needs to go back to care centre. Can you complain to them that the problem was not resolved the previous time! Explain fully and firmly and they may replace as they have not fulfilled their contract to properly repair it. Lumias do get hot, at present the 1520. I am using randomly gets very hot, but not as you describe enough to cause burn!!
If this was helpful please click Star for Kudos
Phone history :-3210, 3100, 3200, 6230i, N73, N95-8GB, N97, N8, Lumia800, Lumia920, Lumia620, Lumia820, Lumia1020, Lumia520, Lumia830, Lumia735

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Nokia lumia 920 gorilla glass broken, phone slip b...

Dear Nokia,
I would to register a complaint regarding my nokia 920 that easily damaged. Gorilla glass damage after phone drop from 1 meter height.
Here is the video of my lumia 920:
http://www.youtube.com/watch?feature=player_detailpage&v=NohymQXS_Gk
Nokia care center charge me +/- USD 200 to replace the glass and need to wait 3 month before the glass arrived.
Any idea to complaint to nokia would be much appreciated.
Regards,
Samuel
Solved!
Go to Solution.

The ONLY point you can complain about is the 3 month wait.. which you may do so thru' the 'Nokia Support' tab at the bottom of this page.
Other point is clarified in THIS thread ..

Request for information regarding the Lumia Denim and WP 8.1 Update 1 for Lumia 920

When can those of us with the Lumia 920 get the Lumia Denim update and the Windows Phone 8.1 Update 1 Update for our phones? And does AT&T have a time fram for getting us Lumia 920 owners the update or are we not going to get this update until Windows Phone 10 comes out?

GLIMMERMAN76 wrote:
the phone is almost 3 years old they may not update it.. But then again there are suprise around every corner sometimes. People with the 830 are waiting for an update also.When the update came out the phone was about two years old. Now we expect GDR2. On the Microsoft update page there are seven AT&T Lumia phones. There would be eight but the 830 is no longer listed. Did AT&T have it removed ? Only three of these phones have the Denim update available, that is 37.5%. Is AT&T even trying, I don't think so. The same models of phones all over the world have been updated. Now WP10 is coming up. Microsoft says they will update WP10 directly, no carrier in the middle and they say it will be available to all phones and only phones running Lumia Denim, OS version 8.10.14219.341 or higher can be upgraded. So, the phone has to have at least Denim before you can update.Will Windows 10 update be available for my Lumia phone? We bought two 920's from AT&T in 2012. Wife is still using hers and I replaced mine with a 1520.3 last year. It has Qi wireless charging and 32GB memory, not the AT&T version. We no longer have a contract and never will, using 'bring your own phone'.The other 62.5% of the Lumia phone users with AT&T probably feel the same way.

AT&T Lumia 920 - 2 Freezes in a few days maybe rel...

Hello,
I've been using my AT&T Lumia 920 for 8 days. Within the first week I have had 2 freezes. Both were while using Bluetooth, but that may be coincidental.
I am not happy about these glitches as I was previously using an AT&T Lumia 900 since April, and it never had problems like this. I expect the 920 to be an upgrade in every regard.
I am seeking:
An explanation as to the cause of these issues.
A permanent solution that will prevent these issues from recurring
The specifics of the 2 incidences are:
First incident:
I was driving & talking on my phone with my Plantronics Voyager Bluetooth headset. I parked at BestBuy & went inside continuing my phone call. In less than 60 seconds, I realized that it seemed like the person on the other end of the phone was being too quite. So I thought maybe the call dropped. I pulled the phone out of my belt holster & found that it showed that the call was still connected. But I could hear nothing. The screen was essentially non-responsive. Within about 1 minute, my screen went black & I couldn't get the phone to do anything. I kept trying to to a soft reset like I did with my Lumia 900 a few times (power button + volume up). This didn't work (I have later learned that the Lumia 920 uses a different button combinatino (power button + volume down). I gave up using my phone & asked the Geek Squad boys if I could use their phone to call my customer back to finish the discussion so that I could confirm I was purchasing the correct product for him. About 30-60 minutes later, I was still periodically trying to figure out how to get my phone to come back to life. I pressed & held two buttons (presumably power + volume down). The phone vibrated & rebooted. Thank goodness.
Second incident:
I was traveling & dictating an email (which I'm glad that Windows Phone 8 now lets us dictate outside of TXT messages. :-). My first attempt returned no results. I then pressed the microphone button again & retry dictating. At this point, it did something unexpected (I really don't recall the exact specifics). From that point, further attempts to dictate did absolutely nothing. I then decided that I'd just type the email instead. I picked up the phone & pressed in the body of the email. The onscreen keyboard appeared. But none of the keys actually typed or did anything. At this point (of course a bit irritated), I tried to get out of the email, and realized that the phone would not really let me do anything. It displayed the empty email and gave me a flashing cursor, but no buttons or keys would do anything. It was like they were all being ignored by the phone. Then I had this though.... After my previous lock-up, I had read a little bit online that some Lumia 920 users had experienced lock ups when using bluetooth. So I thought, maybe if I power off my bluetooth headset, the phone will break the bluetooth connection & maybe will release control of the phone back to me. So I powered off my bluetooth headset. Sure enough, the phone immediately returned to normal (although it did first quickly make a couple of sounds & display regarding the dictation [like basically the last time I pressed the microphone button, dictation wasn't able to come up, so now it finally did come up & then went away again all within about 1 second]). After powering off the bluetooth headset, my phone has been fine. No need to reboot. A few days have passed with no more issues.
So in summary:
Is there a problem with the phone's bluetooth support?
Is there a problem with my headset (I don't think so, it works on other phones just fine, and it works on this phone 98% of the time without problems)?
Who is going to fix the bluetooth problems & when (Nokia or Microsoft)?
Can they be fixed, or are they problems inherent with the phone's bluetooth chip which are irreparable?
Is there any sense in me going back to the AT&T store & swapping for another Lumia 920? (I don't think so. Seems like most everything else with the phone works well [I've had a few other isolated incidents with other things, but so far I've written them off as software glitches that Microsoft or Nokia will fix with time]).
Who should I be reporting this issue to (AT&T? Nokia? Microsoft?)? What is the correct support channel to get the issue resolved most quickly? (I am very willing to work with a competent tech support person to troubleshoot & track the issue over time if necessary in order to help facilitate identifying the root cause of the issue so that a proper permanent fix can be implemented by Nokia or Microsoft.
Have any other users experienced this same problem?
Thanks for your time in reviewing my issue. I have been very excited & enthusiastic about the Lumia 920 & Windows Phone 8. I have tried to promote it with my friends and family. However, when I hit an issue like this which didn't exist on my Lumia 900, I find myself feeling a bit embarassed & frustrated.
By the way, to my knowledge I didn't have any other programs running on my phone during either of these incidents (definitely nothing else running in the foreground).
Sincerely,
Doug Mortensen

Don't expect support here. Nokia does not bother to pay a tech or two to support the people who have bought the 920. Not really a point to these forums.
Anyways, i have huge bt issues as well. Cannot connect or see my jawbone. In truck with pioneer nav system (it is illegal here to use a phone without handsfree in vehicle) it links, but when i make a call or receive a call it shows the phone off the receiver icon so it knows call in progress, but i either get no sound from the caller... at all, or i get a robotic mess i cannot decipher. when i cannot hear anything, people can hear me, but when i hear robotic, people can hear me but with distortion. However, when it reads a text message, the phone voice is fine through the system. Because i have to turn bt off then to use phone, i have to return this handset and just go back to android.
Have also had this drop calls a few times now as reception is probably the worst i have seen in a decade... even drops in downtown core. Battery life poor because i assume its always struggling for a signal.

Discovered cause of Battery Drain lumia 920/820

Hi,
I just registered to tell you following:
I discovered the culprit that is responsible for the "semi random" battery drain.
@Home my Lumia 820 "shines" with a good battery life.
@Work:
- without any additional Installed app
- no active background task (except standard entries: "extras+info" and Nokia Music)
- every (backround)sync disabled (mail, also xbox, music.....)
- display low
- disabled location service
- closing all apps with multiple clicks on back-button
- uninstalled skype
- disabled apps @ lockscreen
- battery saver on
- backup disabled
- nfc disabled
- microsoft account sync only 1x per day
- disabled roaming (my provider is a roaming monster :-) roams into networks of other providers).
- 2x fully discharged + fully charged + 12 hours on powersupply
- and every other suggested energysave option/action i could find on internet and here in forum -> except hardreset
With all above mentioned methods the battery still gets/got literally eaten away at work in IDLE.
I had it next to me with monitor off. Only checked once per hour and it died in ~8-11 hours. No call no message no nothing.
I was curious why it only happens at work: The difference of the network coverage is, that at home it is far more inferior. I have to search for a spot in my house where i can use it for calling somebody.
So Internet is not even an option (also no HSPA+ coverage throughout the village). Normally you would have less battery life at places with less connectivity. But not in that case.
I investigated further: on the way to work I use it for surfing ~50min - 1hour -> there i loose 7-9% of my battery. (very good result for driving with car => many connection losses)
As soon as I reach the city where the Lumia reaches the HSPA+ network it begins to drain veery fast.
HSPA+ needs much more power than UMTS and I guess normal HSPA!
I compared the behaviour with the Samsung Galaxy S3 (colleague's phone) and noticed a small but profound difference:
After you "wake" the S3 from idle it will show on the screen, that it uses UMTS and not HSPA/HSPA+... as soon as you start surfing or start an app that connects to the internet the S3 switches immediately to HSPA+. After a little time the Samsung switches back to UMTS.
The lumia behaves differently: It detects HSPA+ and uses it. Also in idle!?
I followed this obvious lead and wanted to disable HSPA/HSPA+ -> unfortunately it only lets you disable 3g as a whole (UMTS/HSPA) so I switched to 2G only.
While I am writing this my L820 is unplugged 6hours now and
after much heavier use than normal (mailing, surfing with 3g while driving 45min home [which dropped the charging-level multiple times faster than gaming!], 1h gaming, 10 minutes calling)
the remaining battery life is at 70% with estimated time remaining: 1day 7hours left (after writing the whole story it went up to 2days 4hours with 69%... but i guess thats because its idleing).
This behaviour is also the explanation why some people are affected and some aren't.
Summary of change: from initially 8hours idle and not even touching the phone -> to finally using it now with 70% after 6hours with 1day 7hours time remaining.
Additional info: I live in Austria (Europe; no kangaroos ;-)) --> so I have a Lumia 820 with the german firmware without the update, which was released in USA and Canada:
Revision: 1232.2109.1242.1001
So please implement a similar function like the Samsung S3 ... or just as a start: let us manually turn off UMTS, HSPA and HSPA+ separately! Surfing with 2g is no fun.
Sorry for the extensive and long story/facts ;-)
Regards
V4mp

I can confirm that my battery drain problem is related to LTE on my US Lumia 920, at home where signal is weak I get fantastic battery life, less than 2% drain an hour, lasts for well over a day with moderate usage. My work however is located in an LTE zone and as soon as I enter this area battery life becomes catastrophically bad, several times the phone has died on me before my shift even ends. Something like 15% drain per hour, sometimes worse., I pick up my phone and even though it has been completely idle for hours it is a bit warm to the touch. I have no idea what it is doing when it is just sitting there.
Trust me, I have tried all the tips from all the other users, none have worked. This is not a problem with background applications or some feature being switched on, I have tested this phone running bare bones no apps or a fully day on "battery saver" mode which seems to make no difference, the problem persists. The only way I can make it through the workday is if I put my phone into Airplane Mode, the drain then completely stops, again at less than 2% an hour.
I am amazingly frustrated by all this, my Lumia 900 never had this problem with LTE, I almost never gave the battery a second thought with my 900, but with the 920 I am constantly worried about being stuck with a dead phone, I have almost no apps installed on the phone because I am afraid of any additional drain on the battery. I have to put my phone in Airplane Mode if I plan on spending more than an hour in the civilized world, I am so unhappy with my experience and I really miss my Lumia 900. I really wish Nokia would acknowledge that this a problem with some 920 handsets, and it is a problem, we are all not suffering from some sort of mass delusion. I have spent weeks troubleshooting and trying to find the cause. I really don't know what to do at this point.

Nokia Lumia 920 data back up

Please I need help regarding the below:
(1) I need to know how I can back up all my Nokia Lumia 920 data before attempting working on it.
(2) I need to know how I can transfer my contacts from laptop back to Nokia Lumia 920 phone.
Kindly help me out.

Your contacts are tied to your Microsoft Live ID and will re-appear when you sign-in on any device and you can backup media and documents to SkyDrive: http://www.windowsphone.com/en-gb/store/app/skydrive/ad543082-80ec-45bb-aa02-ffe7f4182ba8
Happy to have helped forum in a small way with a Support Ratio = 37.0

Lumia 920 and updating to Windows 8.1

Greetings, WIndows phone holders.
As the title implies, I have a 920 that I would like to update. I bought my phone outright and do a $25 per month plan through AT&T which does NOT include data, however I am perpetually connected to wi-fi. I am curious (though skeptical) if this might be contributing to the problem I have.
I am currently running 8.0, Lumia Black. When I check for an update, it keeps telling me there's no software update available. Is this true? Not even Cyan? With the advent of Cortana, I started searching for videos of 920s with 8.1 installed. It looks great, and I'd love to get this installed. Is there any reason I can't get this? Is there a plan for 8.1 to come out for AT&T 920s?
Thanks for any information.

Hi!
I´m using my Lumia 920 in Sweden on operator Halebop. I have opted in to the Windows Phone Developer program so I already have tested theese wonderful improvements.
It is rolling out right now so I searched via the update function under settings but nothing there.
Then I connected to the Nokia Recovery tool and there I have the option to update my device.
The fact that it shows up there may be that the developer version installed hav to be written over by the recovery tool.
Regards Matti

Nokia Lumia 920 email : how to do search on all em...

Hello all,
This is a feature i miss from my previous iphone 4.
I have multiple email accounts linked together (hotmail, 2 google accounts) on my lumia 920 email client app. I have set all email accounts to sync emails from past one month. However when i do a search for a particular keyword (eg: barbecue) , which might be present on one or all of the email accounts, probably on or before the one month time window, the email client can search only on the hotmail server and not on the google servers.
This was a feature i enjoyed with the iphone, in that it can search on all servers (linked) for the keyword I' looking for. Am I missing some setting ? or is it a limitation of the windows phone 8 email client ? or is it a limitation for nokia lumia's implementation of the windows phone 8 email client ?
Hope someone can help me out.
Thanks and Regards,
Kiran Antony

Hello all,
Wooowww.. I found the soluton on web..!!
http://www.wpcentral.com/quick-tip-gmail-settings-windows-phone-8
Tried this and now i have only synced last 7 days and the search for an email can search on all servers (hotmail and google). However, its slightly annoying that i've to sync all calendars and contacts in order get the mail client be able to connect to the server. A change in this behaviour is desired.!
Thanks,
Kiran Antony

Lumia 920 - internet sharing doesn't work: Connect...

Hello all,
I'm experiencing a serious problem with the lumia 920. It seems impossible to share my internet connection. Something I normally use for several hours a day. If this problem can't be fixed soon, ill be forced to swithc back to iphone or htc.
Problem description:
When turning "internet sharing" on:
Connection not shared - There is no cellular data connection to share right now. Check your cellular settings and signal, and try again.
Important remarks
Belgium - cellular provider is Mobistar
I can browse, sync email, etc over the provider's network ans send and receive MMS.
Provider does not block internet sharing. Have always used this.
OS Version 8.0.10211.204
Firmware revision: 1232.5957.1308.0002
Access point :
Nokia Access Point version:3.4.1.7 - db 2.0.0.100 - lib 1.2.0.7
The default access point provided in the Nokia Access Point app does not work: can't even browse.
Using a manually added APN:
Data type (default / LTE) tried both. Everything keeps working - except internet sharing...
APN pro.web.be (for professional subscribers)
MMS APN mms.be
MMSC address: https://mmsc.mobistar.be
What have i tried to remedy the situatiuon?
updated the Nokia Access Point app
changed language to spanisch using OTA update (silly, but read on a forum this might help)
soft reset of the phone (often!)
deleted the manually created access point
Hard reset of my phone
I'm interested, of course, in any tips to solve this serieus bug / issue / problem.
(my best guess is that Nokia tries to help their customers with the Access point app, but fails to do so).
Please, if any of you experience the same problem please respond to this post so we can get an idea about how big of a problem this is.

Hi,
I had the same problem. But I let it go after weeks of corresponding with Mobistar.
Yesterday I went to a Mobistar shop, the guy tried lots of thing I already tried (different apn's, ...).
Then he told me the it's a problem with business clients. They have to use the apn web.pro.be, where internet sharing doesn't work (he doesn't know why).
But, that if I call to Mobistar and ask to activate apn mworld.be on my telephone number, it should work.
Today I called Mobistar Business (you can find the helpdesk number on your invoices), asked to activate mworld.be to have internet sharing access on a windows phone.
Half an hour later, using mworld.be as apn i have internet access, and I can share my internet connection.
regards,
Stijn

Nokia Lumia 920 loads of issues after Denim update...

Everything functions well, but after updating it to Lumia Denim + Windows Phone 8.1 Update 1 I first got some weird installing issues, then it started randomly crashing, then it worked fine again, of-course it won't back-up as usual (so no hard-resseting for me), and the live folders seem buggy for no reason at all, but for some reason whenever I attempt to create a live folder it takes me 5 minutes and it won't ''accept it''.
Also for some reason there is no ''Hey Cortana'' or maybe this simply isn't for the Nokia Lumia 920.
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wp_ss_20150226_0010.png ‏611 KB
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Hi, TulaTheQuang. You may try checking if there is any update on the phone system apps by going to Store >... > settings > check for updates and see if these will fix the problem. If not, try rebooting your phone by holding the volume down and power keys at the same time for 10-15 seconds, release and the phone will restart. After this operation, you may need to set the date and time on the phone. Let us know what will be the outcome. For the availability of Hey Cortana, you may refer to this link: Will I get “Hey Cortana” voice activation after Lumia Denim update?. Link is applicable regardless of your region.
Regarding your concern about the calendar, gilesrm74. The feature is currently unsupported on the device, but you may post your concern on this link: windowsphone.uservoice.com as a feature suggestion. And for the availability of Cortana, you may check this link: Full of features: Lumia Denim Update.

File manager on nokia lumia 920

Hello
I am WP8 Nokia user. I bought a nokia lumia 920 about month ago. I have problem with file manager. WP8 has no normal file manager. Will you make an update that will have file manager like WM6/6.5 had? And there is problem with file download. I found some apps but non of them works normal. Please tell me if there is some solutions about this problems. If not i have to change from my WP to android or symbian. Thanks in advance

As far as i know its OS specific. As for the app, i regret that i cant help in this regard as i do not know.
Please mark the post as solution if it solves your problem.
Current Device - Nokia Lumia 1020/920

Lumia 920

Hi ,
I got my Lumia 920
Camera is good - Thanks Damien..
Build is great - Thanks my Finnish R&D team love u.
Software looks new- Thanks for sharing ur tech with WP to make it world clas...
32 GB GREAT..
.. but a few things which i had in earlier Nokia phones were missing
i got Lumia because i beleive Nokia will make thier apps available for Lumia as well even thought its windows
a) Profile- Normal/silent/Meeting/Custom were missing. is there a plan to enable it ?
b) Playlist functionality... the N8 was just updated with a beautiful music app can u please have something like that for nokia music app.
c) Music player doesn;t support equaliser my e71,5800,n8 can do i why cant lumia do it ?
d) please provide nokia internet radio for Lumia ... no good internet radio app available...
e) what about the screen saver with clock date info.. that should be a easy fix for Nokia can u please lets have it
f) Bluetooth on phone is not detected by my portable music player it can detect N8 though why ? is it a bug?
g) can u please add the photo and video editors to Lumia store under Nokia App.
h) Can u please introduce Nokia bubbles...
i) Also the Nokia Sleeping screen...
j) How to enable nokia offfline maps ?
k) I am in US not able to get free unlimited songs are promoted on website.
l) Also add a good video tutorial in the phone like u had for 5800 XM or at least good help like in N8...
m) can we have the drag down menu from all screens like new N8 fix which provides control for bluetooth,WIFI, mobile data, silent mode...and also NFC...
NFC is cool the data transfer of foto happened in seconds... please market this .
n) SWYPE is missing.. can u add that.
o) also on my 5800 and N8 there were a few songs and Videos that came with phone why noting in Lumia...
p) Does it support USB on the go ?
q) why no SD card external slot..
These are a few things which will make Nokia standout from the rest of the sheeps in the market.
I love nokia. In our company they were talking about using Windows phone it could be NOKIA as integration is easier with Desktop.
by giving users a difffernt BETTER experience like SYMBIAN Nokia can make a good comeback.
Please prrovide answers iff already available...
called customer service got transferred to Manila>Philliphines they didnt know the answers...
Any questions please mail [email protected] die hard Nokia supporter.
Regards
K.R
KR

a) Profile- Normal/silent/Meeting/Custom were missing. is there a plan to enable it ?
AGREE WITH YOU HERE. THERE IS JUST RING AND VIBRATE/RING/VIBRATE/SILENT   CURRENTLY ALL THE OPTIONS WE HAD WITH SYMBIAN ARE NOT AVAILABLE ON THE WINDOWSPHONE 8, WHICH IS NOT NECESSARILY A NOKIA CHALLENGE, BUT A WP8 CHALLENGE
i understand that, this is where nokia could provide a app like nokia Situations and a Nokia profile which would make it stand out in the crowd
b) Playlist functionality... the N8 was just updated with a beautiful music app can u please have something like that for nokia music app.
NOT SURE ABOUT THE LATEST NOKIA MUSIC APPLICATION ON SYMBIAN FOR THE N8, BUT THE NOKIA MUSIC ON THE LUMIA IS GREAT. AND IF YOU ARE IN THE USA, IT IS FREE.
I am waiting for the Customer service call back i have scheduled a call will check what they say. i dont want to reset phone. it messes up . doesnt work like new then. i have had issues in past
c) Music player doesn;t support equaliser my e71,5800,n8 can do i why cant lumia do it ?
THERE IS AN EQUALIZER ON THE 920, BUT IN ORDER FOR IT TO BE ACTIVATED, YOU HAVE TO USE A WIRED HEADSET CURRENTLY. EVEN ON BLUETOOTH, IT IS NOT ACTIVATED. I HOPE THAT THERE IS A SOFTWARE UPDATE TO FIX THIS AS WELL.
Lets see what does Nokia do with it... if they fix it like they fixed the signal problem last April
d) please provide nokia internet radio for Lumia ... no good internet radio app available...
e) what about the screen saver with clock date info.. that should be a easy fix for Nokia can u please lets have it
CURRENTLY A LIMITION, ONCE AGAIN OF THE WP8 OS. I TOO, HOPE THAT NOKIA CAN MAKE THAT A "UNIQUE" OPTION TO FURTHER DIFFERENTIATE ITSELF FROM ITS "COMPETITORS" ALSO SELLING WP8 DEVICES. I HAVE TO SAY, THIS I REALLY, REALLY MISS FROM MY N9.
f) Bluetooth on phone is not detected by my portable music player it can detect N8 though why ? is it a bug?
BE SURE THAT YOU HAVE BT TURNED ON. OTHER THAN THAT, IT WOULD PROBABLY DEPEND ON THE MUSIC PLAYER. WHICH I AM GUESSING THAT IS SOME TYPE OF SPEAKER BOX?
if it works with N8 that would mean the music players supports bluetooth. not sure What 920 is missing i read with WP8 there were file transfer issues.The music player is a portable bose music stand...
g) can u please add the photo and video editors to Lumia store under Nokia App.
h) Can u please introduce Nokia bubbles...
O o O o oo OO...
i) Also the Nokia Sleeping screen...
NOT SURE WHAT YOU MEAN BY THE NOKIA SLEEPING SCREEN, BUT IF YOU MEAN THE LOW POWER SCREEN, AGREED, BUT NOT THERE.
No Sleeping screen is where you have beautiful screen image simulation check link below
http://store.ovi.com/content/212990
j) How to enable nokia offfline maps ?
FIRST YOU WILL WANT TO MAKE SURE THAT YOU INSTALL THE MAPS FOR THE AREAS THAT YOU ARE GOING TO WANT TO VISIT.
I installed the maps i still get message u are not online , went online the system understood i had map then it says it can work offline.. didnt have this issue with N8. the GPS in Lumia and map app seem faster though..
OPEN NOKIA DRIVE/MENU/CONNECTION/TURN TO OFF FOR OFFLINE USAGE
k) I am in US not able to get free unlimited songs are promoted on website.
I AM IN THE USA AS WELL.   SEEMS TO WORK SWELL HERE. OPEN THE NOKIA MUSIC AND SEARCH, JUST LIKE PANDORA. MAYBE CHECK YOUR LANGUAGE SETTINGS TO BE SURE THAT ALL OF THEM ARE SET TO UNITED STATES. I HAD THIS ISSUE IN THE BEGINING. THEN REBOOT.
I checked i dont see option in nokia music app. see N8 it has tabbed playlist/artist view. that looked cool to me
l) Also add a good video tutorial in the phone like u had for 5800 XM or at least good help like in N8...
...I THINK THAT FOR THE WORK THAT GOES INTO IT...AND MOST PEOPLE JUST DELETE IT OR NEVER VIEW IT....NOT NECESSARY. KIND OF LIKE INCLUDING A MANUAL THESE DAYS.
Yes but thats what made Nokia stand out from Appy and Sammy lets not loose the good work already put it.
m) can we have the drag down menu from all screens like new N8 fix which provides control for bluetooth,WIFI, mobile data, silent mode...and also NFC...
NO DRAG DOWN, BUT I UNDERSTAND YOUR FRUSTRATION.   THERE IS A CONNECTIONSAPPLICATION IN THE STORE THAT WORKS WELL THAT YOU CAN PIN INDIVIDUAL NEEDS TO YOUR SCREEN.
The nokia shortcut were much better i could just click to switch on switch off. the more i think about it the more i like N8 and think why did i go for something else...
NFC is cool the data transfer of foto happened in seconds... please market this .
YES!!! BUT I THINK THE INDUSTRY IS NOT GOING TO ADOPT THE NOKIA "NFC" TAG AND INSTEAD ARE GOING TO USE THE TAP TO SEND TYPE OF VERGIAGE AS THE SAMSUNG DEVICES USE THE SAME LANGUAGE THERE.
Industry is crazy they didnt heed even to SIM sugggestions by Nokia but if u have money u have power.. Knowledge and exp dont count these days. Nokia productts are safer robust i always stand by them Hope it becomes leader again and we get Phones like N8 symbian again with looooottttts of good functioanlity.
n) SWYPE is missing.. can u add that.
AND THE CONGREGATION SAID IN SYNC....AAAAAAAAWWWWMMMMMEEEEEEEEEN!
THERE IS A SWYPE APPLICATION IN THE STORE BUT THE IMPLEMENTATION IS REALLY QUITE POOR. I REALLY MISS THIS FROM MY ANDROID, SYMBIAN AND MEEGO DEVICES. I HOPE THERE WILL BE ENOUGH PRESSURE THAT MICROSOFT INCORPORATES IT.
AS FOR THE APPLE USERS, MOST DONT EVEN KNOW IT IS AVAILABLE TO USE, AND UNTIL APPLE INVENTS IT, THERE IS NO OTHER COMPETITOR TO FORCE IT. I WOULD ENCOURAGE YOU TO SEND A MESSAGE TO WP8 TEAM FROM MICROSOFT.
o) also on my 5800 and N8 there were a few songs and Videos that came with phone why noting in Lumia...
p) Does it support USB on the go ?
NOT SURE WHAT YOU MEAN BY USB ON THE GO, BUT YOU CAN CONNECT TO A PC ON WP8 AND STILL HAVE ACCESS TO THE OPEN PARTITIION ON THE DEIVCE THAT YOU CAN TRANSFER SONGS, VIDEOS, PICTURES, AND RINGTONES TO.
check the link below
http://www.engadget.com/2010/05/30/nokia-n8s-usb-on-the-go-support-demoed-lesser-phones-turned-in/
q) why no SD card external slot..
...CLOUD! VERY FEW DEVICES COMING OUT NOW ARE INCLUDING THIS OPTION AND IT IS MISSED. BUT THE CLOUD IS YOUR FRIEND, ESPECIALLY AS THE SPEEDS GET FASTER AND FASTER TO CONNECT TO IT.
but thats where i need a bigger data plan and pay more dollars later, SD card is better i think Sammy and HTC have it
called customer service got transferred to Manila>Philliphines they didnt know the answers...
THAT IS SEEMINGLY ALWAYS THE CASE. YOU GET BETTER AND FASTER CUSTOMER SERVICE FROM THE CUSTOMERS....HERE ON THE BOARD.
HOPE ALL THIS HELPED YOU.
BTW...YOUR MESSAGE WILL MOST LIKELY BE MODERATED FOR INCLUDING YOUR EMAIL.
KR

Lumia 920 wireless charging not working after phon...

Long story short
Coulnd't hear anyone speaking on the phone if volume was turned up over 6 as internal earpiece distorts too badly (there is something loose inside the Lumia 920)
Got the phone back from Nokia care point in Cheltenham UK, earpiece fault not fixed.
Took it home, put it on the wireless charger - it now does not charge whereas it did perfectly before the trip to get 'fixed'
Nokia careport say 'Nothing to do with us, we'll have to send it back to Finland, which will take 3 weeks and you can't have a spare phone'
As a result, my confidence in Nokia is fading fast, won't be giving them any more chances to build a decent phone when this contract ends.

Sounds like the care point has broken it and are refusing to accept responsibility for their actions. Care points are independent and not directly run by Nokia.
I suggest you submit a complaint to Nokia UK on this link:
http://www.nokia.com/gb-en/support/contact/email-us/

Lumia 920 screen is not rotating even though it h...

My Nokia lumia 920 had been submitted to nokia care several times for the phone used to get hanged.I was told it will be allright.my phone had been kept in their servicing centre for more than a month but then the same problem persists.And then I submitted again but still the same problem again.This has been continuing for many months.
Finally the screen will not roatate when the phone is kept at horizontal or horizantal position.
How many times do I have to go to Nokia care?I feel it is one of the worst service wanting to trouble their consumers.

As this platform is a user to user board we can't do much for you here. I suggest you file a complaint with Nokia Care on this.
Click on the blue Star Icon below if my advice has helped you or press the 'Accept As Solution' link if I solved your problem..

Lumia 920 battery life suddenly changed

Hi, everyone. I am a newbie here. I had my red 920 since 11/9 and it has been great until this Tuesday. Previously the battery was great and after full charge it usually showed battery life 1day or even longer. This Tuesday I used camera a lot. The handset did get warmer because of flash and focus assist lamp. After that night the battery darin rate became really fast. After one overnight charge 100% battery only shows 9hours and drain rate was like 10% per hour. Any one has suggestions why this occured suddently? Do I need to reset the phone to factory?
Thanks a lot
Lee

Hi
I had similar issue I went to Microsoft store,they didn't understand the problem.
they said background tasks, WiFi,location service etc. Everything was offline.
The issue started after December patch update.
The system keeps dropping signal very often and it tries to reconnect to 4G and LTE making battery drain, This is as per the Tech at Microsoft store...
Use wall charger for 3-4 hours. That helps. Also let the battery drain to less than 10% and charge , Turn of all your background tasks that helps...
No word from Nokia yet., Wireless charger doesn't work well.
Also when i tried logging in from Lumia 920 to post this message, the popup login on the sign in doesnt work. Also when you post the scrolling doesnt work really well like on the desktop. Not sure if its the site issue or IE10 issue
The Spell check for Lumia is still not fixed. it suggested Aluminia... can some mod from Nokia put in a request to fix this ?
Regards
K.R
KR

Complaint regarding my Lumia 920

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