Complaint regarding poor service of lenovo - unsatisfied-unhappy

I want to put complaint regarding lenovo product ideacenter B320, From last 2+months i am following the lenovo customer support for my product, After purchasing 3rd time i face issue from this product, but no proper response even emailed them twice but no hearing so i want to launch complaint againt this lenovo bad product that i was purchased. please help if anyone have their direct contact or place where my problem will solve.

I agree with you totally when it come to "Poor Customer Service!!" I just got a Lenovo-Idea (when I was told that's what it was)C520 and it doesn't boot off of a CD. I need it to reboot off the CD to get on my job's network and I was transferred 5 times!! THIS IS UNACCEPTABLE!!! No one knew or understood what I needed answers for. So, I figured I would come to this forum and maybe someone could give me some suggestions before I take this computer back; This is ridiculous!!
In order for me to access my job's network, there is a CD that I have to put in the drive and then restart the computer (so I need changes in the BIOS system) in order to access my job's network. A regular computer would then boot off the CD and then I have access to my job's network.  The Techs at my job gave me as much information as they could, and "THEY" couldn't figure out why "THIS EXPENSIVE COMPUTER"  couldn't boot off the CD in order to access my job's network. So, I was told to contact the manufacturer; Yeah Right!! I got transferred all over the place with no results.
So, If someone knows how to change the BIOS system on a Lenovo All-In-One C520 so that the CD works, please let me know. If I don't get any answers within a reasonable amount of time, I'm going to take this computer back and get my money back because this isn't worth the hassle. Now, I see why people use the name brand computers instead. What's the point of making upgraded computers if you can't use them? Everybody doesn't just surf the web, they "ACTUALLY" use it to work.

Similar Messages

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  • Filing a complaint for poor customer service

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    JasonT wrote:
    I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
    After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
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    Hi there,
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  • Poor Service the whole nine yards

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    Dear bwbtheatre,
    I know the “I can’t wait to get it home, rip it open, and start playing with it feeling”, but to do so and find out that it doesn’t work must have been frustrating. I’m glad that you were able to get better customer service upon your visit to the Perrysburg, OH store. If only the circumstances as to why you were there had been different. I appreciate you calling in to leave your feedback about the first store and it pains me to hear that it didn’t end with a desirable resolution for you. No need to call in every day, I will be your single point of contact to assist you in getting another Galaxy Gear. I hope to answer all your questions with this post.
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    Warmly,
    JD|Social Media Specialist | Best Buy® Corporate
     Private Message

  • New Macbook Air 11" 2014 Model Display Hinge Loose and exacerbated by extremely poor service

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    bump

  • I need to complain about iPad 3 i bought only 3 months but have to go to repair 2 times.  Poor services, dirty, not response staffs of APPLE AUTHORIZED SERVICE PROVIDER

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    Hi GLemin,
    If you would like to contact the BT Care Team by clicking on the link below.
    Contact BT Care Team
    The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
    Once contacting them they will reply either by phone or email within 3 working days, however you will be given a tracking number immediately after sending the request. Please take note of this.
    Also you maybe interested in this link here: http://goo.gl/MNb8s . It's has some links about how you can register your interest for superfast fibre broadband and some link about providing faster broadband for rural areas.
    Hope that helps,
    Cheers
    jac_95 | BT.com Help Site | BT Service Status
    Someone Solved Your Question?
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    See if someone in the community had the same problem and how they got it resolved.

  • "Onsite Next Business Day Warranty" - Current Warranty Request/Warranty Issues/Poor Service

    TL;DR at the bottom of the post, detailed information in between.   I have had a T430s for a little less than three years.  I have called the warranty/customer service ~5+ times and every time gotten extremely poor service, whether it be because parts were "backordered" for weeks at a time, or because "Next Business Day" service has been anything but. I have decided to take a different route for my most recent warranty request, I will keep an up to date account of my request via this forum, with the intent of informing as many as possible with the current state of "Onsite Next Business Day Warranty". I called the warranty ~1hr ago and filed a service request.  The outcome of the request was that "I should receive a call in the next day or so, no later than 5:30PM tomorrow" when the employee I spoke with arrives in the office.  I pressed as to who would call, the employee would not answer definitively, but hinted that it would be his manager, because my warranty request apparently contained "so many parts that it required approval".  The parts have not been shipped, and it was abundantly clear that the subject of the call would be whether this warranty request would get approved. 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I have had an issue where when I pick up the laptop on the lefthand side, the screen turns to 'snow' and will not return to its regular condition until next boot.  The laptop is unusable in this condition.  I have been attempting to get this fixed essentially since I purchased the laptop, however, after 3 technicians came to 'fix' the issue, it has not been solved.  I have asked/suggested every time I have called the warranty line that the issue is the system board, and it needs to be replaced.  Every time, they have refused to replace the system board, instead opting for other parts, some of which were on 'backorder' for over a month (remember, "Next Business Day Onsite Repair").  The difficulty in obtaining warranty service from Lenovo has caused me to only attempt to get this fixed when other issues pop up, as they have in this case.  Frankly, this issue alone should have caused Lenovo to call this laptop what it is after warranty request #2, a lemon, and they should have/should send a replacement model. 3. The laptop will not 'awake' from sleep mode - when the lid is closed, the keyboard/power button will not respond, and all power sources (battery, charger cable) must be removed and the laptop restarted. 4.  When the laptop is booted up, there is a 'CMOS' error message - I have never had a BIOS battery 'go' in this short a time frame. Issues 1,3, and 4 have cropped up in the last week. The warranty employee suggested that I might need to send my laptop in for 'Depot' repair instead of onsite, which in this instance will not work because of the significant delay that may entail.  I have a professional licensing/certification exam this month, and would greatly prefer that my laptop be in tip-top shape for the exam.  The need to have the greatest level of uptime is what caused me to pay for the NBD Onsite Warranty in the first place. My previous (horrible) warranty experiences and requirement for expedient repair have led me to seek a better method for resolving issues, namely airing them in a public forum, which hopefully will elicit a response from someone who can actually get things done in the warranty department. I have 0 hope of receiving next business day repair (or even repair by Friday, as the warranty explictly says calls received after 4:00 PM might take 2 business days).  I am skeptical that the issue will be resolved in the next week or two. Likewise, I have little hope that [some of] the problem(s) will actually get resolved after "repair" has been made, as historically that has not been the case for me with this laptop.  I will be voting with my dollars after this, as I have been uniformly unimpressed with Lenovo customer service/warranty/etc.  The laptop has been very nice when it doesn't have issues (and when I don't forget to grab it in a certain way), however, everything else about Lenovo has been exceedingly frustrating. The TL;DR of this is:1. If you work for Lenovo and can help, or if you don't and can help, please do!!!  I will be extremely grateful for any assistance. 2. DO NOT under any circumstances purchase the Onsite NBD warranty thinking that the warranty will live up to the title.  I have never received NBD Onsite warranty service, despite repeatedly 'giving' the option to Lenovo to provide such service. 3. If you are considering purchasing a Lenovo product, please read some of the stories people have on their dealings with the support side of the business.  I will speak for myself and say that I will almost certainly never buy another Lenovo product again, and will strongly encourage everyone I know to do the same - after recounting my issues with them.  

    Hey burgerbone,
    Sorry to hear about your troubles getting your machine issues resolved. I am not sure of the onsite policy related to your symptoms but I will be happy to look into it for you.
    Do you mind sending me a PM (Private Message) with your machine/case info?
    Thanks!
    Ty

  • Poor service, incorrect billing, inability to get issue resolved.

    Upon my initial purchase of verizon package with dsl high speed internet and phone for only 34.99 per month my services were never installed.  After multiple calls I was told that there was an error that was unresolvable from withing Verizon due to some internal phone transfer problem.  The only resolution was for me to cancel my order and reorder the same service.  I did as told and was then told that I had to pay more for same package as that special had ended an hour earlier.  After much to do they agreed to give me the special and asked me to keep my equipement and not send it back as they would use that equipement instead of sending out a whole set of new equipement.
    I did as I was told.  Ater again FOUR call backs the technitian was able to finaly get the service to work.  Now they are sending me a bill saying I didn't send the equipement back.  I WAS TOLD TO KEEP THE EQUIPEMENT!!! The Verizon technitian installed THIS SAME EQUIPMENT!!!!   Now they are sendin a collection agency after me for the same equipement while collecting a monthly service fee for said same equipement. 
    I have called 6 times now and held for over 20 minutes each time and had to finally hang up each time.  After fighting with the ambiguas sight that does everything it can to avoid letting a customer chat with a person that can help me I finally get a person to chat with.  I was at work at the same time so I did not get back to the guy within a few moments and he cancelled the chat # 01041376694.   Now I can't get back into the chat.  THIS IS INSANE VERIZON!!! Do you understand that I am not just an unhappy customer; I am becoming a hostile customer to your organization as I will be telling everyone I know about this insanely poor service, billing and inability to get help. 
    Eventually your going to do this to enough customers and Verizon will be a shadow of what it once was.
    I know that I will probably not hear from anyone as I am now on hold for 10 minutes now waiting for a human to talk to.  Will probably have to hang up soon when a customer comes into office and yet again not have issue resolved.  Thinking about looking into legal options if your organization damages my credit from your collection agency antics.  Your choice verizon.  I don't even care if you just cancel all the service now.  But you mess with my credit and I will seek all legal rememdy.
    Sincerly,
    Extremly Disgruntled Poorly Treated Customer

    cpshipley,
    Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • BT infinity very poor service - what steps to canc...

    Any one advise How I can cancel, without penalty, due to poor service?
    I had BT Infinity installed end of January 2014 it was fine stable and running at around 65-68mbps until half way through May.
    Then speed dropped to 19mbps but worse the connection would repeatedly drop staying up for no more than 5 minutes at a time and taking 10 or more attempts to reconnect. Checking the logs on Hub 5 often it would reconnect over 100 times a day.
    I've had and engineer visit once a week now, because thats all India helpdesk can arrange, for over 2 months and each one treats the visit as if it's the first time. All they can do is check my equipment is OK which they all say is fine. If had the line moved to a different card in the street box. I've had 2 replacement Hub 5's.
    Eventually in talking to one of the engineers, some are more clued up than others, I heard about RAIN engineers so I practically had to force India support to instigate this. They say they have put this in process but can't seem to report back to me anything from this. I finally got speed up to 30mbps but the connection is still unstable and as of my last call I have yet another engineer to wait in for on Monday (this will be about the 10th time I've wasted half a day!). I know full well and on site engineer can do absolutely nothing but reset the line speed which with the insatbility will drop again. So I've had enough I've been paying for the top package "unlimited data" at a significant price for a service I haven't had for over 2 months and I just want to cancel becuase of this and get a refund for poor service over that time. Every time I try to raise this with India I just get fobbed off as they really have no idea what they are doing and probably don't have the authority to handle this but BT provides no other obvious way to talk to some who can take this request to cancel seriously! Does anyone know who and where I can call, email or write to to get this usless service cancelled?
    Rob      

    Hi Robdeca,
    I'll be able to help you with your connection. Please send me in your details using the "Contact the Mods" link found in my profile.
    Thanks
    PaddyB
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Since you don't allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don't want documented, I am calling and I want this call recorded for future reference. I have been a long time fa

    Since you don’t allow emails any more – I suspect because of the numerous complaints with your service and the way you treat people that you don’t want documented, I am calling and I want this call recorded for future reference.
    I have been a long time faithful customer of vzw and although the past year I have been late on payments many times and really couldn’t afford your exorbitant prices for services lots of other companies offer sometimes three times cheaper than what you charge, I have hung in there trying my best to meet my obligations.
    This month has been no exception. You don’t know the background; the whole story of people’s lives. I know you could care less because all you care about is the profit-the money that comes in.
    I was told when I agreed to pay my bill on the third per the recorded message that I had 14 days to pay…you cut me off anyway. The phones are not the tissue; your suspending my service means I cannot work. I may lose my job…how do you justify that? In any case? The least you could do would be to keep 4986 on and cut the phones off. But no. You refuse to compromise and meet the basic needs of your customer. What does that say about your company? I tried to call back on three separate occasions to tell you I couldn’t pay because of unexpected expenses but couldn’t get out of the automated system…sadly couldn’t get to a real person which also speaks volumes to me.
    All this tells me this is a company I don’t wish to be affiliated with any more. As soon as I can, I will discontinue service with you…I know you could care less. I will honor the remaining portion of the contract but that’s it. You don’t deserve my business. I am a good, hardworking person who, at the sacrifice of myself and my needs, always pays her bills…albeit late at times. I realize others tell you stories and lies to justify themselves. That’s not me. If you knew what I had been through the last 7 yrs you would marvel that I am  still on my feet…don’t judge too quickly. You could be wrong…and in my eyes you are by doing this to me.
    God will see us through this extremely scary time of that I have no doubt. No thanks to your company and lack of understanding and mercy. I am doing the best I can. Sadly you are not.
    See I have choices. MANY choices of providers for services you offer. I don’t have to be treated like this. I don’t have to succumb to your coldness and callousness. I intend to choose better (and cheaper). If your company doesn’t get the “people factor” back you will be sorry.

    Problem here is you admit you cannot afford the service.
    And you want to blame Verizon for losing a job because you have no cell phone.
    If your job depends on that phone I would pay it on time every time if you need a job to pay your bill.
    No other service is going to treat you any different. And if you cannot afford Verizon's monthly invoice how are you going to afford new devices, activation fees, possible security deposits on any other cellular carrier? You can't.
    Also if you made an arraignment to pay and then decide you cannot do so, why should Verizon extend you service or credit, or why is it you want to use the service and data and not pay for it as agreed.
    Get a prepay phone. Its evident the cost is too high for you to afford on post pay.
    Good Luck

  • Poor Service From BT - Installation [or Lack of It...

    Order placed on:
    Tue 03 Sep 2013 for Unlimited BT Infinity 2
    Appointment for 12 September 2013 between 0800 and 1300 made
    6 September 2013 email You've got equipment on the way
    When: 10 September Time Between 7am and 6pm
    Monday 9 September 2013 at 7:18 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
    Text at 10:17 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
    Text at 10:50 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
    Wednesday 11 September 2013 at 4:14 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
    Text at 11:09 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
    Text at 12:22 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
    Thursday 12 September 2013 No engineer arrived between 8am and 1pm. No call received to explain. In mid afternoon I contacted 0800 800 150 and discovered that the engineer had no record of my appointment. This was explained away as a technical fault with the computer. A right old load of **bleep** and bull in my view. I was told that someone would ring me within 24 hours. Over 24 hours later I’m still waiting for the call.
    Poor service.

    Hi Davidwalkerbatley
    Sorry for the experience you have had so far.
    Please fill out the contact us form in my profile you will find it in the section 'About Me'
    Thanks
    Stuart
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • How do I report poor service?

    The 4G service along the UP-NW Metra Line from the Cumberland stop in Des Plaines, IL all the way to Ogilvie Transportation Center in Chicago is unacceptably poor. Recently, both data and voice service have been failing between the Jefferson Park and Clybourn stops. I would like to know how to report this issue as I use the line Monday - Friday and I attempt to do all of my online business while on the train so I can focus on other items when I return home.

    I think my initial concern about weak signal has been coupled with poor service as described here.
    The network congestion likely does not affect the weakness in 4G signal as decreases and drop out are predictable as it happens in the same stretches of my commute. Also, I travel in my car at higher rates of speed than in the train and I do not suffer from the same oscillation of signal strength between full and complete drop out. I have spoke with a couple other commuters and they have expressed the same issues with poor signal.
    The frustration is mounting as I pay a premium for "America's Most Reliable 4G Network." If my service get interrupted when I do not pay, it is only fair that I should be able to interrupt payment when my service gets regularly interrupted.
    My contract is up in December. I have been a Verizon customer for over 9 years, and I might consider looking for a different carrier that will be able to provide a more reliable signal, or possibly the same quality signal at a more reasonable price.

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