Complaints CRM Reporting Requirements

Hi All ,
I am working on Complaints Module of CRM. I need to extract to the data from the SAP CRM to BW . The extraction of data is over and now I am stuck in the BW side . I have a lot TAT's based on Complaint Status .
Can anybody tell me some best practices to be followed for desgining the ODS, Cubes and to Reports ..
I am giving example on TAT 's - Complaint "Approval' TAT - Date from when the complaint status was changed to approved - Creation Date.
And I also Complaint Aging in Days - Closed Date - Creation Date , and if the complaint is not closed It should take current date.
Does anybody came across these type of calculations ? please share the ideas ..
Thanking in Advance ...

Hi,
Iam stuck with a similiar requirement.
can u share with me.
my mail id is [email protected]
Thanks,
Raja

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Hi SDN,
I got the new requirement to create report in BI from CRM standard report "Progress analysis workbench report" which we can see with Tcode "cnpawb" in CRM with input 1000 as controlling area.
For this report I came to know all the fields are from the table "STMAIN_EVWB", but I am unable to find the related data source to replicate into BI.
Can anybody please update your inputs on this.
With regards,
Ganesh.

Hi
This is the best way as you want to compare your old changes with the new one.....we can do night job to offset the loading performance
If your write a routine in the update rule and refer the old selection, still to refer that for those records it may still take a huge performance load.......
Regards
N Ganesh

Help required in webclient and crm report integration

Hi ,
how to integrate webclient and CRM reports in CRM 2007 UI.
i dont have much idea in this area.My requirement is integrating CRM report and webclient.But i dont know where to find report adn how to link the report to webclient.
Please anyone help me.
Thanks in advance
geetha,

Hi Geetha,
Create new CRM business role by copying standard SERVICEPRO or SALESPRO
Even u can assign business roles SERVICEPRO or SALESPRO to Oraganization units.
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Regards
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Please let me know my inputs help you to find the report.

Urgent ,complaint summary report ??

Hi Gurus,
"The new complaint summary report is missing Location from the Ship-to Name/Location and Sold-to Name/Location fields" this is the problem.
Please let me know how to go abt this .. which tcodes do I need to refer.. do I need to look at CRMD_ORDER
if yes then how do I look at the report ??
I'll reward points for this ..

Hi Ravi,
Thanks for your reply ..
Is this the right site .. I get an error message ...
could you please send all the possible CRM Forum sites
were I can place query.. to it...
Rgds,
Aryan

Complaint Summary Report

Hi Gurus,
........Points Guaranteed ........
Below is my issue....
The new complaint summary report is missing Location from the Ship-to Name/Location and Sold-to Name/Location fields.
Please guide me how to go abt things ...
1) which T-code do I need to refer to
2) how will I be able to see the report.
all the steps .. I am totally new to CRM ...
Regds,
Aryan

Hi Ravi,
Thanks for your reply ..
Is this the right site .. I get an error message ...
could you please send all the possible CRM Forum sites
were I can place query.. to it...
Rgds,
Aryan

Any tips at this Reporting requirement gathering stage?

Hello Experts,
I have 10 different sources of data which will mostly come to me in flat files.
Some of the data coming to me for <b>UPDATE</b> will be
1. daily,           (3 of the sources)
2. weekly,       (2 of the sources)
3. monthly      (2 of the sources)
4. quarterly.   (2 of the sources)
Some of the reporting requirements are <b>(GENERATE REPORTS)</b>:
a) As needed i.e. on demand by managers
b) Monthly
c) Quarterly
I am still in the report requirement gathering phase and I would like some hints here:
Q1. What are the Dos and Donts?
Q2. Does it matter whether the various sources are loaded into Cubes or ODSes? Which is the better choices and for what reasons?
Q3. Any special guide on the frequency of Updates?
Q4. Can the data elements from the 10 sources be all placed in say, 2 or 3 dimensions and within a single Cube? Any advantages of this?
Q5. Can each of the data elements from the 10 sources be placed in say, 10 different ODSes? Any advantages of this?
Thanks in Advance.

Hi Amanda,
Actually, Id split the process into those stages:
1.     gathering report forms that users want to have and a frequency of report generation.
2.     collection information on available sources of data
3.     analysis: do the sources will provide all data for forms required simultaneously the list of reports that would be possible to create is made. Here you can take into account not only availability of resources, but also budget/time/work force limitation. Itll determine the scope of implementation.
4.     Conceptual model (with parallel excersises in BW).
     If some reports (and data in them) are completely different, dont having common information, then consider creating separate data providers.
     If some reports (and data in them) have something in common, then consider creating separate data providers with a multiprovider on them.
     If all data are linked to some key(s) (for example a document number), then consider creating a single cube
     Determine time granularity (are your weekly, monthly and quarterly data may be derived from the daily data? If yes, maybe these data (except daily) are redundant. If not, then probably these data supply some additional information to daily? consider merging this additional info into daily cube (or probably through separate ODS or cubes).
So, its a somewhat an answer to Q2 and Q5.
Q3. You may load data just before (say a several days) the reports generation.
Q4. See above about single cube. Additionally, the rule of thumb is to have more little dimensions than few huge dimensions. Consider spreading out your chars into different dimensions. If youll be able to have all data in a single cube, it would give you an enormous flexibility in building reports (especially, not mandatory ones, but ad-hoc reports on demand).
Also you can visit www.saptips.com site. I downloaded Tips on Implementing a BW-Based Management Reporting Solution (and Getting Your Users to Use It!) but cannot find it in inet. If you want I can send it to you along with SAP BW projects: dos and donts (ppt-demo and transcript).
Best regards,
Eugene

FICO:What are the critical reporting requirements of a finance department?

Hi Experts,
Can you help me identify all the reporting requirements of a finance departmentn when it comes to the use of BW?
i. From a reporting perpective, what does the finance department need from BI to say that BI is a worthwhile investiment?
ii. Does BI provide any of the answers provided in i. (above) through its business content objects? If so, can you discuss how BI provides each of the solutions? (I will apprecaite a discussion for the "finance team" and not neccessarily for the IT team)
iii. If all the requirements of a finance department are already available with a newly installed BI, then
what are the typical functions of a BI consultant to a finance department? i.e. why will a finance department find the need to bring in a BI consutant to advise them on how best to use BW in their environment?
iv. How does the above discussion pertain to CO. i.e. If your discussion above is strictly for FI, can you address i, ii, iii for CO?
Thanks and Happy Holiday.

Hi
From a reporting perpective, what does the finance department need from BI to say that BI is a worthwhile investiment?
Normally Financial reports needed for the customer will be P&L, Balance sheet, Cashflow statements and the AR, AP and also Controlling and the Turn over Ratios to know about the financial funding stage about their organization based on their functional requirements.
ii. Does BI provide any of the answers provided in i. (above) through its business content objects? If so, can you discuss how BI provides each of the solutions? (I will apprecaite a discussion for the "finance team" and not neccessarily for the IT team)
Better to talk to your FI CO team for this to understand better at ECC functional level to know what would be the best extractors that you can report on. BI content is already there for almost FI CO reports.
http://help.sap.com/saphelp_nw70/helpdata/EN/2d/955a73da4d6d41a0a6128caf274ce8/frameset.htm
and everything mentioned clearly in that why , how , what.
iii. If all the requirements of a finance department are already available with a newly installed BI, then
what are the typical functions of a BI consultant to a finance department? i.e. why will a finance department find the need to bring in a BI consutant to advise them on how best to use BW in their environment?
Though the Finance team has every Extractor at ECC side its only BI consultant who has to work on Modeling , Extraction, Reporting Part for BEx Reports. You have to Map the Fields even though its BI Content some of the Customized objects like Routines, Formulas would be there for each and every project .
iv. How does the above discussion pertain to CO. i.e. If your discussion above is strictly for FI, can you address i, ii, iii for CO?
http://help.sap.com/saphelp_nw70/helpdata/EN/d6/563b2203ef11d4a7400060087a7a87/frameset.htm
Hope it helps

Get delivery number for PO items for complaint display report

Hi All,
I am working on Complaint Display report, While delivering the line items for a PO sometimes vendor may do mistake and then customer generates the complaint display report to let the vendor know the delivery mistakes. Delivery mistake can be done because of the following:
1. Charging amount more than was it was mentioned on PO
2. Not delivering complete quantities and etc.
Now I want to get the delivery items for each goods receipt item.
Information that I have is the invoice number and vendor number and the line item material number.
Thanks,
Mark

You can refer to Purchase Order History Table ( EKBE) for this.You can pass the Purchase Order or Invoice number to the EKBE-EBELN and EKBE-BELNR fields respectively. set EKBE-VGABE = '2' ( i.e invoice receipts). EKBE-BEWTP = 'IR' or 'IR-L' ( Po history category).
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Hi Guys
In my current implementation i have one report requirement.
Iam giving lot of benefits to my employees. I like to capture all the expenses employee wise.
I have already uploaded the employee personel number and during transactions we are entering the personel number
But we i go and check the report, in the dynamic selection the personel number is not available
Is it possible to take a standard report based on personnel number. If i give a personel number - i should get all the expnese gl accounts done for that employee
Warm Regards
Bala

Hi:
I have a suggestion.
Create Employees as Employee vendors in Accounts payable.While creating vendor master, In the accounting information tab, assign the personel no.You have a separate reconciliation account for this employee vendors.
Make Payments to vendor by using T.code F-53 . You can view the report of all employees to whom payment was made.
You can view the standard reports to see the payments made to the employees.
S_ALR_87012103 - List of Vendor Line Items
S_ALR_87012083 - List of Vendor Open Items for Printing
Please let me know if you need more information.
Assign points if useful.
Regards
Sridhar M

Report requirement from BW

Hi ,
I need to execute the scenario in bw for report requirement.
the report requirement is:
The Fields are material, Batch, internal char, char value.
Here the logic is the field Internal char no have values vintage,Bill of entry and the field char value have 222, 333-7876 for correponding field.
   Material        Batch          Internal Char no.         Char vlue
   2009822       58938         Vintage                        222
                                           Bill of entry                  333-7876
They need bw report like
Material             Batch          Vintage             Billof entry
2009822           58938           222                  333- 7876
Can any one give idea.
Thanks,
Satya

Hi Satya,
Follow the below given steps,
1) Goto rows area and right click to create new formula variable.
2) In the edit step of your formula, remove the default description and put a &, you will get different options. select the new text variable.
3) Give the variable name, description and select the type as replacement path.
4) On the next screen select your characteristics i.e. Internal cost type (first char).
5) on the next screen select replace variable with Key or text value whichever you want.
6) Here we are done with heading part.
Now for defination of formula variable,
1) Right click on Formual variable tree and create a new variable.
2) Select type as replacement path and on next screen select the other characteristics i.e. Internal cost value i.e. 222.
3) Again on next screen replace variable with key.
4) Finally select Dimension indicator as Number.
5) We are ready to use the variable. In the defination part use newly created variable.
Now you will get the output in exactly required format.
Regards,
Durgesh.

Report requirement, for count before the input selection.

Hi All,
I have a requirement:
And in infoprovider we have :
in 07.2011, 10 records were created.
in 08.2011, 40 records were created.
in 09.2011, 50 records were created.
in 10.2011, 70 records were created.
User enters month interval like 07.2011 - 10.2011
and wants outout like:
Calmonth:... 07.2011....08.2011.......09.2011.......10.2011
Count : ........30010.......30050...........30100..........30170
Means.in report 07.2011 should show all the count upto 07.2011,
Similarly 08.2011 show all counts upto 08.2011 month. And in same way others also.
Since input is 07.2011 to 10.2011, so report is considering only data between this range only.
How do i get count before 07.2011 in report and meet report requirement.
Please suggest and let me know if more information is required.
Thanks,
Jitender.

Hi Jitender,
It is not possible to generate the query columns dynamically in the output based on the user input.
For getting the aggregated value what you can do is, create a customer exit variable on fiscal period and restrict it from some starting period till user entered period.
In your example let us say you have data from 07.2009 then your customer exit variable will have range from 07.2009 till 07.2011. Use this variable in a RKF with count as key figure and period as customer exit variable here you will get the output as 30010.
For getting the next columns you can change the period range by using offset. But you will have to create different columns beforehand in the query design itself. The only thing you can do is based on the user input different columns will be populated even you can keep the dynamic text using text variable so that you will get dynamic period heading but dynamic creation of columns is not possible.
Regards,
Durgesh.

For financial report requirment can we consider secondary cost element cost

For financial reporting requirment can we consider secondary cost element cost to profit and loss a/c

In our senario _ cost is booking cost centers and revenues booking concern profit centers .
for Financial reporting requirment can I include secondary cost to profit and loss a/c
what is the impact on the report
exp: salary booking in primary cost,than Per hour man hour cost computed by costing dept for allocate to concern department
it is cost center activity price we specify in kp26 at the time of pm order confirm it will confim the activity quandity price will from planning area only, so for salaries in primary g/ls already captured, if we consider secondary it may double booking
srinivasa reddy

Reporting requirements to Filter on query results

Hi Everyone,
Part of our reporting requirements for Billing Data is to display all Invoices Created till the 15th of the Month. Users want to trend analyze Invoice created till 15th of each month for last 6 months. The report has a time filter to get Invoices for last 6 months.
How do we further filter all Invoices created till 15th of each month?
Thanks for all your answers in Advance.
CM

HI,
I think the best way would be - create an infoobject containing the day (from your date). Then you use calmonth and the new infoobject as time characteristics and restrict both (calmonth on the calmonth, calmonth - 1,...) and "day" as fix filter value for 1 to 15.
This will work.
If you can't extend you cube, you should try it with an virtuel cube where you use your original cube as source. the virtual cube contains the new infoobject "day".
Cheers
J
Edited by: Jürgen Sauer on Apr 11, 2011 9:35 AM

Rebate reporting requirement

Hi Gurus,
We have report requirement related to rebate, where in we need to show the follwing field in the output.
Rebate No:
Total Accruals posted:
Accruals reversed:
Credit note amount.
Can any one throw some light in which table and field the values are stored.
Regards,
Anand

Hi,
Please find the relevant tables
T6B1 Rebate : Rebate Agreement Types
T6B2 Rebate : Group of permitted Condition Types/Tables
T6B2F Rebate : Permitted Condition Types/Tables per Group
Regards
Ram Pedarla

Can we develop CRM report by using Crystal report?

Dear all expert,
There is a report in CRM PRD which our ABAP programmer had did one which is complicated and invovlving FM and method. but since we had purchase BOBJ, we would like to develop this report by using crystal report. Is it possible?
Thank You.

hi Stratos and Ido.
Stratos, i had try to develop 2 report and had figure out on how to do it soon. but now i have another CRM report that need to be done first for the use of marketing meeting next week. The report is 90% done where there is one field which make my report cant be finish. once i put that field into the report, it return me all the values contain in it. This causing other field follow to duplicate as well. The situation is as below:
without that field, my report goes(A B C D is the field header):
A B C D
1   II $ +
2   I % -
The field from table TJ30T(E is the field header):
E
a
b
c
When i try to put the E field into my report:
A B C D E
1   II $ + a
1   II $ + b
1   II $ + c
2   i % - a
2   i % - b
2   i % - c
I had check the linkages, there is only one key linking which is CRM_JEST.ESTAT - > TJ30T.STAT. How to overcome the situation as i mention above?
Thank You.

Complaints CRM Reporting Requirements

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