"Complete Album" - downloaded wrong track

I purchased some tracks off an album a couple of months ago.
Returned to iTunes store today to purchase the remaining tracks.  As expected, in iTunes store, it showed "complete album" with the price.  It also showed the tracks I needed available for individual purchase.
I clicked the "complete album" button, the purchase went through and files downloaded.
So when I open that "album", it shows the tracks - but is missing one, and there are now two of the same track (apparently iTunes downloaded a duplicate of one of the previously purchased tracks, but didn't download one of the newly purchased tracks).
So I log in and view my purchase history - and sure enough, on the "invoice" it shows the correct tracks purchased, including the one that did not download.  It does NOT show the track that downloaded a duplicate.
I have emailed support.
In the meantime, I found instructions on how to download previous purchases - in iTunes 11 (11.0.1) the instructions say to enable iTunes in the cloud, then to click "library" in the top right side of iTunes when logged in to my account on the store.  There is no "library" button.  Further, there is no option in iTunes>preferenes>store to enable anything related to the cloud...
So - what gives?

You can try asking them

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