Complete data loss and can't hot sync to user - Zire 72

I had a complete data loss on my Zire 72s due to battery drain. I have the palm desktop back ups on a pc Windows vista and mac os 10. I reset the device and now cannot get it to identify the desktop user account to sync and can't seem to find a way to add the same user name to the handheld.
Any information, steps to help me out would be great so I can get the info back onto my zire.
p.s. I also lost my solitaire game and where I can download this app again would be welcome as well.
Thanks.

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From:
namohamm
To:
Simon Vyrdal/Sweden/Contr/IBM@IBMSE
Date:
2010-12-30 08:29
Subject:
New message: "Tool like PathPing that can pinpoint
packet loss and can be configured to run for 24 hours"
simonvyrdal,
A new message was posted in the Discussion thread "Tool like PathPing that
can pinpoint packet loss and can be configured to run for 24 hours":
https://supportforums.cisco.com/message/3258861#3258861
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Message:

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Complete data loss and can't hot sync to user - Zire 72

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