Complete failure of PC app

Question

This is the story of why I would not recommend the PC app to others and would instead encourage them to use steam, gamestop, or finally actually just going to the store.  It started when I installed the app and a few games.  I realized I was running out of hard drive space on my small SSD (120 GB) and wanted to install games on my other hard drive (2TB).  I contacted live support and they told me geek squad would be able to help me.  The first time I contacted geek squad was to try and figure out how to install games into a new location which lots of applications are able to do (iTunes, gamestop app, steam, etc.) and they told me that due to faulty/bad coding you aren't able to do that.  I was a little frustrated at first but it wasn't awful, and so I uninstalled the app along with the 2 15+ GB games I had.  After I tried to re install it, the PC installer kept insisting that I needed to repair the PC app program and not install it.  I contacted the geek squad a second time and this time they told me the only way to uninstall it was to do add/remove programs, which I had already done.  I did a little googling while on hold and figured out that the app has lots of hidden folders and miscellaneous folders scattered throughout my SSD. By the time the geek squad member got back on the phone I was told I needed to reinstall it and unistall it to fix the problem.  I finished doing that and it just left me where I started and didn't solve anything.  At this point I didn't want to contact them anymore due to lack of knowledge and tried to fix the problem myself by using add/remove programs and deleting all the hidden/miscellaneous files around my SSD.  I downloaded a fresh copy of the installer from the website and, much to my annoyance, it wanted to repair the application instead of reinstall it .  The worse part about it this time was that it would not let me completely reinstall the program, stating that I was missing some files or needed to locate them.  I thought this was odd because I was repairing the program so it would replace missing files and if all the files were missing it would just reinstall a fresh copy.  So now I am left with $130 of unplayable games purchased through this worthless app and would like either a refund, or hard copies of the games I tried to download to avoid this god-awful program.
Call of Duty 4: Modern Warfare - Mac
Model: 11760 | SKU: 5471792
SynopsisTake on the world as both a U.S. Marine and a British S.A.S. Soldier in Call of Duty 4. You'll travel across the globe, relying on your wits and weapons to launch all-out assaults and accomplish invisible missions of stealth. Day or night, be ready to do what must be done. It's the most up-to-date collection of firepower, machinery and military vehicles in the Call of Duty series. Prepare to experience the sophisticated technology and unbelievable graphics of an incredibly realistic warfare experience. Experience tomorrow's war today in an immersive series of land and air strikes. Get the job done using the 70 new advanced weapons at your disposal. Make it to the next skirmish via choppers, jets and gunships before the battle is over. Conceal yourself and lie in wait with such accessories as night-vision goggles and ghillie suits, then bust through enemy strongholds in a display of powerful weaponry. Engage in deadly and thrilling battles against players all over the globe in the community-oriented multiplayer modes that feature a robust leveling system, unlockable perks, matchmaking and more. Re-live your favorite kills with the Kill-Cam, and accomplish more than 100 challenges for additional multiplayer excitement. It all comes together in a saga of cinematic intensity.
  Read reviews (0)
Sale: $29.99
Call of Duty: Modern Warfare 3 - Windows
Model: TEST | SKU: 2670151
SynopsisFight for survival, ensure your mission's success and keep your fellow soldiers safe in epic battles throughout the world as the award-winning Call of Duty franchise makes its triumphant return. Featuring the brutality and intensity that have become cornerstones of this engaging series, Call of Duty: Modern Warfare 3 has you locking and loading for epic battles in which you lay waste to your enemies in devastating hails of gunfire. With the world on the brink of disaster and Makarov stopping at nothing to bring civilization to its knees, you have no choice but to respond. Prepare yourself for adrenaline-pumping, heart-pounding action as you answer the Call of Duty. The thrilling sequel to the multiple Game of the Year award winner, Call of Duty: Modern Warfare 2, Modern Warfare 3 launches you into 16 new, objective-based missions that take you from New York to Paris, Berlin and beyond. As you gain experience, prove your worth in order to rank up in the progression system and earn access to more powerful weapons, redesigned Killstreaks, air support, equipment and abilities, all of which are customizable to your liking. Find out if you and your fellow soldiers have what it takes to survive and keep each other alive in the deadliest of conditions as you take on the all-new, cooperative Survival mode that helps you train for battles to come. Step up the action and defend yourself against swarms of rivals as you join the epic multiplayer battles that launched the series to the top of the gaming world. Now, the multiplayer action is even bigger than ever, with a focus on fast-paced, gun-on-gun combat and a bevy of new features, including a gun progression system and enhanced private match customization. Experience the blood, sweat, grit and glory of war when the astounding power of it comes alive in Call of Duty: Modern Warfare 3.
 3 Read reviews (24)
Sale: $59.99
Tom Clancy's Ghost Recon: Future Soldier - Windows
Model: 68607 | SKU: 9889397
SynopsisIn the near future, the political climate is as volatile as the battlefield — one wrong move could mean the end. A new breed of soldier has risen from the ashes of the scorched society. A soldier who is trained to be better than the best, a soldier that is outfitted with an arsenal of the most high-tech gear ever assembled — a soldier that can disappear. As Kozak, a soldier in an elite U.S. unit, you're the nation's best and only means of retaliating when a nationalist coup unseats Russia's legitimate president. In these fast-paced, high-stakes missions, the future is now. Tom Clancy's Ghost Recon: Future Soldier places you in the elite squadron of Ghost Recon. Entrusted with missions that no other soldier can handle, your special training in combat, survival and discretion allows you to ensure your mission's success while remaining invisible. Prepare to enter some of the world's most explosive warzones and spectacular locales, from Africa to the Arctic Circle, and protect the world from an ever-present threat. Fight the battle without stepping foot on the battlefield as you control all-new, heavily armed, unmanned ground and air combat drones. Arm yourself to the teeth with an arsenal of more than 50 high-tech weapons, fulfill your mission objectives — and disappear.
 3 Read reviews (2)
Sale: $49.99

Answer 1

This program is indeed one of the most poorly written pieces of software I've used.
I know this topic is old, but hopefully this will help a few people:
The BBY pc app installer contains an MSI (Windows Installer) package that is the cause of the issue the OP describes. The uninstaller leaves the Windows Installer package behind, and subsequent installs attempt to repair the existing package since it was never removed.
BBY PC App can be fully removed (I've done it for several friends), but it is a complex process. The directions below assume you have an understanding of Windows Explorer.
These directions are provided as-is. Use them at your own risk.They worked for me, but there's no guarantee they'll work for you.
Here's how to remove it (I wrote these directions based upon BBY pc app v3.5.1.2 from Jan 23, 2012):
1. Open Add/Remove Programs (Programs and Features on Vista/7), and remove pc app as you would normally. You may  also want to uninstall any software downloaded through PC app.
2. Press Win+R to open Run. Type regedit and click OK. (Editing the registry incorrectly can crash your PC and require you to reinstall Windows. Follow these steps carefully).
3. On the left side, click the + next to the HKEY_LOCAL_MACHINE registry key to open it. Then repeat to open SOFTWARE, Microsoft, Windows, CurrentVersion, and finally Uninstall.
4. Click on the first folder listed under Uninstall on the left. Look on the right side for the entry named DisplayName, and check to see if the Data is Best Buy PC App. If it is not, select the next folder under Uninstall. Continue to work down the list until you find a folder that has a DisplayName of Best Buy PC App, or until you reach the end of the list.
If you reach the end of the list without finding an entry for best buy pc app, skip to step 8.
5. Write down the name of the folder that contains the Displayname of best buy pc app (the folder name will look something like {FBBC4667-2521-4E78-B1BD-8706F774549B}, numbers and letters might be different ). Close the Registry Editor.
6. Press Win+R, then type the following: msiexec /i<name> SRCDIR=C:\windows\installer (replace <name> with the folder name you wrote down in step 5.) Note that there is NO SPACE between the /i and the <name>
An example that removes 3.5.1.2 is msiexec /i{FBBC4667-2521-4E78-B1BD-8706F774549B} SRCDIR=C:\windows\installer
7. An install wizard with no graphics should appear. If you receive an error or the installer for a different program opens, double check the name of the folder from step 4. Click Next, then click the blank square next to Remove. Confirm the removal.
8. Show hidden files if they are not already shown. To do this, open Control Panel, then select Folder Options. Select the View tab, then choose "Show Hidden Files and Folders" in the list. Click OK and close Control Panel.
Windows 7 users may not see Folder Options in control panel. If this is the case, click "Category" in the upper right corner, and select "Small Icons".
9.
Windows XP users: Press Win+R, then type %ALLUSERSPROFILE%\Application Data Click OK
Windows Vista/7 users: Press Win+R, then type C:\ProgramData Click OK
9. In the window that opens, look for a best buy pc app folder. If it exists, delete the entire folder.
10. Then, look for a folder whose name starts with a curly brace (" { " symbol). If one exists, open it. Verify that best buy pc app setup.exe is inside. If it is, delete the entire folder. Close the window.
11. Navigate to C:\Program Files in Windows explorer. If a best buy pc app folder exists, delete it. (Odds are good that this folder will not be there. The uninstall usually removes it).
12. Press Win+R again, this time type the following and click OK:
If you have Windows XP: %userprofile%\Application Data
If you have Windows Vista or 7: %userprofile%\AppData
13. In the window that opens, look for a best buy pc app folder. If it exists, delete the entire folder. Close the window.
12. Restart your computer.