Complete Outlook 2010 Lock-Up when accessing archive pst files

Hi,
I am having a real issue with Outlook 2010 (32 bit) and accessing archive pst files that are stored on a network share on our SBS server.
Like many we operate almost soley using email and this creates ever larger mailboxes, so most items are archived after six-months, but still need to be accessed occassionaly.
Each user has a series of archive pst files that are stored on our server in a common location for ease, but since switching some users to Office 2010 we now have a major issue that if a user opens one of the archive pst files from its network location they
can view everything in all folders of the archive, but after accessing a couple of messages Outlook "stops responding" and totally locks.
It seems that Outlook is trying to access the message in the archive pst, but cannot complete this and even restarting Outlook doesn't solve this as on restart the splash screen sticks at loading profile and never restarts! Worse yet this lock-up in Outlook
actually prevents Windows 7 from closing down, so when you try to restart the PC to resolve the problem Windows 7 just sits at "shutting down" and never closes (left for 20 mins), so a reset or hard reboot is then needed.
Has anyone seen similar issues with pst files created from Outlook 2007?
Is this issue due to network location of pst's?
Anyone got any ideas, as this issue drives me nuts when it happens, which thankfully is rare as we dont access archives often and can do so fine if needed from a PC running Outlook 2007.
Thanks
Ridesy

Here is my 2 cents, a few years down the road from the original posting.
I had the same problem as the original poster... extremely slow .pst performance for a current archive folder.
I have a SBS 2008 system in place at this client. Ironically they acquired another small business and everyone moved in--along with all their data which lead to the following discovery.
Company A's SBS 2008 server was a bit tight on disk space so I talked them into setting up a second server to be primarily a file server.
I moved all of Company B's data --including lots of good old .PST archive files to sever #2.
I setup all Company B staff with a new mapped drive and had their Outlook 2010 clients open their old archive .pst mail from this mapped drive.
Current archive files, like the rest of Company A's staff, point to the SBS server via a UNC share \\server\Usershares\%username%\....I just like to keep consistency and this was how it was setup all along.
With the latest archive .pst folder on Server #1 (the sbs server) for some of my recent Company B setups--performance is horrible. Exactly what everyone is complaining about. I have 10gig archive.pst files for these same users on the second server using
a mapped network drive and they open fine. Even some archive files that are 15+ gigs in size (archives are named for each year--2006.pst etc).
So, either there is a problem hosting your .pst via UNC shares, or on a SBS server in general.
Short story... try setting it up via a Mapped network drive on a different server that isn't doing everything like the SBS server is...I tend to think it is UNC mapping related but not sure.
Not guaranteeing this is the 'fix' but it definitely was a night and day difference when I just tried this and I am not going to do anything different from here out.

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Oracle Corporation --- TUESDAY   MAR 31 2009 17:28:17.858
Heterogeneous Agent Release
11.1.0.7.0
Oracle Corporation --- TUESDAY   MAR 31 2009 17:28:17.858
    Version 11.1.0.7.0
Entered hgogprd
HOSGIP for "HS_FDS_TRACE_LEVEL" returned "255"
Entered hgosdip
setting HS_OPEN_CURSORS to default of 50
setting HS_FDS_RECOVERY_ACCOUNT to default of "RECOVER"
setting HS_FDS_RECOVERY_PWD to default value
setting HS_FDS_TRANSACTION_LOG to default of "HS_TRANSACTION_LOG"
setting HS_FDS_TRANSACTION_ISOLATION to default of "READ_COMMITTED"
setting HS_NLS_NCHAR to default of "UCS2"
setting HS_FDS_TIMESTAMP_AS_DATE to default of "TRUE"
setting HS_RPC_FETCH_REBLOCKING to default of "ON"
setting HS_FDS_FETCH_ROWS to default of "100"
setting HS_FDS_RESULTSET_SUPPORT to default of "FALSE"
setting HS_FDS_PROC_IS_FUNC to default of "FALSE"
setting HS_FDS_CHARACTER_SEMANTICS to default of "FALSE"
setting HS_FDS_MAP_NCHAR to default of "TRUE"
setting HS_NLS_DATE_FORMAT to default of "YYYY-MM-DD HH24:MI:SS"
setting HS_FDS_REPORT_REAL_AS_DOUBLE to default of "FALSE"
setting HS_LONG_PIECE_TRANSFER_SIZE to default of "65536"
setting HS_SQL_HANDLE_STMT_REUSE to default of "FALSE"
setting HS_FDS_QUERY_DRIVER to default of "TRUE"
setting HS_FDS_SUPPORT_STATISTICS to default of "TRUE"
Parameter HS_FDS_QUOTE_IDENTIFIER is not set
setting HS_CALL_NAME_ISP to "gtw$:SQLTables;gtw$:SQLColumns;gtw$:SQLPrimaryKeys;gtw$:SQLForeignKeys;gtw$:SQLProcedures;gtw$:SQLStatistics"
Exiting hgosdip, rc=0
ORACLE_SID is "refdata"
Product-Info:
Port Rls/Upd:7/0 PrdStat:0
Agent:Oracle Database Gateway for ODBC
Facility:hsa
Class:ODBC, ClassVsn:11.1.0.7.0_0006, Instance:refdata
Exiting hgogprd, rc=0
hostmstr: 2068393984:      HOA After hoagprd
hostmstr: 2068393984:      HOA Before hoainit
Entered hgoinit
HOCXU_COMP_CSET=1
HOCXU_DRV_CSET=178
HOCXU_DRV_NCHAR=1000
HOCXU_DB_CSET=873
HOCXU_SEM_VER=110000
Entered hgolofn at 2009/03/31-17:28:19
Exiting hgolofn, rc=0 at 2009/03/31-17:28:19
HOSGIP for "HS_OPEN_CURSORS" returned "50"
HOSGIP for "HS_FDS_FETCH_ROWS" returned "100"
HOSGIP for "HS_LONG_PIECE_TRANSFER_SIZE" returned "65536"
HOSGIP for "HS_NLS_NUMERIC_CHARACTER" returned ".,"
Exiting hgoinit, rc=0 at 2009/03/31-17:28:19
hostmstr: 2068393984:      HOA After hoainit
hostmstr: 2068393984:      HOA Before hoalgon
Entered hgolgon at 2009/03/31-17:28:19
reco:0, name:DWO, tflag:0
Entered hgosuec at 2009/03/31-17:28:19
Exiting hgosuec, rc=0 at 2009/03/31-17:28:19
HOSGIP for "HS_FDS_RECOVERY_ACCOUNT" returned "RECOVER"
HOSGIP for "HS_FDS_TRANSACTION_LOG" returned ""HS_TRANSACTION_LOG""
HOSGIP for "HS_FDS_TIMESTAMP_AS_DATE" returned "TRUE"
HOSGIP for "HS_FDS_CHARACTER_SEMANTICS" returned "FALSE"
HOSGIP for "HS_FDS_MAP_NCHAR" returned "TRUE"
HOSGIP for "HS_FDS_RESULT_SET_SUPPORT" returned "FALSE"
HOSGIP for "HS_FDS_PROC_IS_FUNC" returned "FALSE"
HOSGIP for "HS_FDS_REPORT_REAL_AS_DOUBLE" returned "FALSE"
using DWO as default value for "HS_FDS_DEFAULT_OWNER"
HOSGIP for "HS_SQL_HANDLE_STMT_REUSE" returned "FALSE"
Entered hgocont at 2009/03/31-17:28:20
HS_FDS_CONNECT_INFO = "refdata"
RC=-1 from HOSGIP for "HS_FDS_CONNECT_STRING"
Entered hgogenconstr at 2009/03/31-17:28:20
dsn:refdata, name:DWO
optn:
##>Connect Parameters (len=27)<##
## DSN=refdata;
#! UID=DWO;
#! PWD=*
Exiting hgogenconstr, rc=0 at 2009/03/31-17:28:20
DriverName:odbcjt32.dll, DriverVer:04.00.6304
DBMS Name:EXCEL, DBMS Version:08.00.0000
Exiting hgocont, rc=0 at 2009/03/31-17:28:21
SQLGetInfo returns Y for SQL_CATALOG_NAME
SQLGetInfo returns 260 for SQL_MAX_CATALOG_NAME_LEN
Exiting hgolgon, rc=0 at 2009/03/31-17:28:21
hostmstr: 1969635328:      HOA After hoalgon
hostmstr: 1969635328: RPC Before Upload Caps
hostmstr: 1969635328:      HOA Before hoaulcp
Entered hgoulcp at 2009/03/31-17:28:21
Entered hgowlst at 2009/03/31-17:28:21
Exiting hgowlst, rc=0 at 2009/03/31-17:28:21
SQLGetInfo returns ` for SQL_IDENTIFIER_QUOTE_CHAR
SQLGetInfo returns Y for SQL_COLUMN_ALIAS
5 instance capabilities will be uploaded
capno:1991, context:0x0001ffff, add-info:        0
capno:1992, context:0x0001ffff, add-info:        1, translation:"`"
capno:3007, context:0x00000000, add-info:       -3, translation:"36"
capno:3027, context:0x00000000, add-info:       -1, translation:"0"
capno:3036, context:0x00000000, add-info:       -4, translation:"7"
Exiting hgoulcp, rc=0 at 2009/03/31-17:28:23
hostmstr: 1969635328:      HOA After hoaulcp
hostmstr: 1969635328: RPC After Upload Caps
hostmstr: 1969635328: RPC Before Upload DDTR
hostmstr: 1969635328:      HOA Before hoauldt
Entered hgouldt at 2009/03/31-17:28:24
0 instance DD translations were uploaded
Exiting hgouldt, rc=0 at 2009/03/31-17:28:24
hostmstr: 1969635328:      HOA After hoauldt
hostmstr: 1969635328: RPC After Upload DDTR
hostmstr: 1969635328: RPC Before Begin Trans
hostmstr: 1969635328:      HOA Before hoabegn
Entered hgobegn at 2009/03/31-17:28:24
tflag:0 , initial:1
hoi:0x12f074, ttid (len 28) is ...
00: 4C4F4341 4C2E4E53 4E2E6465 36313030 [LOCAL.NSN.de6100]
10: 65322E35 2E31302E 31353434           [e2.5.10.1544]
                 tbid (len 25) is ...
00: 4C4F4341 4C2E4E53 4E5B352E 31302E31 [LOCAL.NSN[5.10.1]
10: 3534345D 5B312E34 5D                 [544][1.4]]
TXN Capable:0, Isolation Option:0x0
Exiting hgobegn, rc=0 at 2009/03/31-17:28:24
hostmstr: 1969635328:      HOA After hoabegn
hostmstr: 1969635328: RPC After Begin Trans
hostmstr: 1969635328: RPC Before Describe Table
hostmstr: 1969635328:      HOA Before hoadtab
Entered hgodtab at 2009/03/31-17:28:25
count:1
table: International$
Entered hgopdsc at 2009/03/31-17:28:25
Describing procedure DWO.International$
Output hoada
hgopdsc, line 1298: NO hoada to print
Exiting hgopdsc, rc=942 at 2009/03/31-17:28:25
The hoada for table International$ follows...
hgodtab, line 651: NO hoada to print
Exiting hgodtab, rc=0 at 2009/03/31-17:28:25
hostmstr: 1969635328:      HOA After hoadtab
hostmstr: 1969635328: RPC After Describe Table
hostmstr: 1969635328: RPC Before SQL Bundling
hostmstr: 1969635328:      HOA Before hoxpars
Entered hgopars, cursor id 1 at 2009/03/31-17:28:26
type:0
SQL text from hgopars, id=1, len=30 ...
     00: 53454C45 4354202A 2046524F 4D206049 [SELECT * FROM `I]
     10: 6E746572 6E617469 6F6E616C 2460      [nternational$`]
Exiting hgopars, rc=0 at 2009/03/31-17:28:26
hostmstr: 1968062464:      HOA After hoxpars
hostmstr: 1968062464: RPC After SQL Bundling
hostmstr: 1968062464: RPC Before SQL Bundling
hostmstr: 1968062464:      HOA Before hoxopen
Entered hgoopen, cursor id 1 at 2009/03/31-17:28:26
hgoopen, line 83: NO hoada to print
Exiting hgoopen, rc=0 at 2009/03/31-17:28:26
hostmstr: 1966489600:      HOA After hoxopen
hostmstr: 1966489600:      HOA Before hoxdscr
Entered hgodscr, cursor id 1 at 2009/03/31-17:28:26
Entered hgopcda at 2009/03/31-17:28:26
Column:1(Intl Code): dtype:12 (VARCHAR), prc/scl:255/0, nullbl:1, octet:510, sign:1, radix:0
Exiting hgopcda, rc=0 at 2009/03/31-17:28:26
Entered hgopcda at 2009/03/31-17:28:26
Column:2(Country Full Name): dtype:12 (VARCHAR), prc/scl:255/0, nullbl:1, octet:510, sign:1, radix:0
Exiting hgopcda, rc=0 at 2009/03/31-17:28:26
Entered hgopcda at 2009/03/31-17:28:27
Column:3(Country Short Name): dtype:12 (VARCHAR), prc/scl:255/0, nullbl:1, octet:510, sign:1, radix:0
Exiting hgopcda, rc=0 at 2009/03/31-17:28:27
Entered hgopcda at 2009/03/31-17:28:27
Column:4(ISO Code): dtype:12 (VARCHAR), prc/scl:255/0, nullbl:1, octet:510, sign:1, radix:0
Exiting hgopcda, rc=0 at 2009/03/31-17:28:27
Entered hgopcda at 2009/03/31-17:28:27
Column:5(Type): dtype:12 (VARCHAR), prc/scl:255/0, nullbl:1, octet:510, sign:1, radix:0
Exiting hgopcda, rc=0 at 2009/03/31-17:28:27
hgodscr, line 506: Printing hoada @ 01E01CA0
MAX:5, ACTUAL:5, BRC:100, WHT=5 (SELECT_LIST)
DTY         NULL-OK LEN MAXBUFLEN   PR/SC CST IND MOD NAME
12 VARCHAR Y        510        510   0/ 0    0   0   0 Intl Code
12 VARCHAR Y        510        510   0/ 0    0   0   0 Country Full Name
12 VARCHAR Y        510        510   0/ 0    0   0   0 Country Short Name
12 VARCHAR Y        510        510   0/ 0    0   0   0 ISO Code
12 VARCHAR Y        510        510   0/ 0    0   0   0 Type
Exiting hgodscr, rc=0 at 2009/03/31-17:28:27
hostmstr: 1966489600:      HOA After hoxdscr
hostmstr: 1966489600: RPC After SQL Bundling
hostmstr: 1966489600: RPC Before Get Statistics
hostmstr: 1966489600:      HOA Before hoxtcis
Entered hgotcis at 2009/03/31-17:28:27
Calling SQLStatistics for International$
Entered hgopoer at 2009/03/31-17:28:28
hgopoer, line 159: got native error 106 and sqlstate HYC00; message follows...
[Microsoft][ODBC Excel Driver]Optional feature not implemented
Exiting hgopoer, rc=0 at 2009/03/31-17:28:28
hgotcis, line 367: calling SQLStatistics got sqlstate HYC00
Exiting hgotcis, rc=28500 at 2009/03/31-17:28:28 with error ptr FILE:hgotcis.c LINE:367 ID:SQLStatistics
hostmstr: 1966489600:      HOA After hoxtcis
hostmstr: 1966489600: RPC After Get Statistics

Outlook 2013: Imported or copied items from .pst file disappear after a few seconds

I am migrating from an open source email platform (Axigen) to Outlook/Exchange 2013. The Axigen system uses a connector for Outlook allowing users to use Outlook as a client.
To move from Outlook 2010 with the Axigen server to Outlook 2013 with Exchange I have exported the entire mailbox from Outlook 2010 to a .pst file which I am then trying to import into Outlook 2013.
The import process appears to complete successfully and the imported items show up in Outlook 2013 - but only for a second or two. Then they disappear completely, nowhere to be found. This happens with ontacts, emails and calendar items and the result
is the same whether I import the entire mailbox or just a folder at a time.
If I OPEN the .pst file into Outlook 2013 everything in it looks perfectly OK, I can view items with no problems, all folders are there with their correct content. Now if I try to move or copy
items from the opened .pst file into the Outlook 2013 mailbox, I get the exact same symptoms as when importing. Items show for a couple of seconds and then disappear. If I copy or move a
folder, the folder remains in the Outlook 2013 folder tree but the items in it disappear.
Why would items be perfectly visible and readable from an opened .pst file but disappear when they are copied into the new 2013 mailbox?
They are not visible in OWA either, btw, so this is not just Outlook not displaying them, they are really gone. Checking the folder size in Outlook shows an empty folder (size 0, 0 messages). I have tried the /cleanviews switch when starting Outlook.
This has me completely stumped. Any ideas?
Thanks in advance!

More strangeness:
I set up an Android phone to sync with this account just now. I imported my contacts list from the phone into the Exchange account. After sync, all the contacts are perfectly visible on the phone, but NOT in Outlook 2013 or in OWA...
So maybe it is some sort of display filter thing after all?
That's unbelieveable that message is visiable in Android phone through Exchange ActiveSync but cannot be viewd in OWA...
For the database session, we may enable
Exchange Mailbox Audit logging(http://technet.microsoft.com/en-us/library/ff461937(v=exchg.150).aspx) to check if the message is indeed upload into DB from Outlook.
For the client level, please enable Outlook logging to log what happens inside outlook to aid in your troubleshooting.
We can enable Outlook logging in Outlook 2013 under File > Options > Advanced > "Other" section
Log files are created as .etl files and stored in %userprofile%\Local Settings\Temp. A new log file is created each time Outlook starts.
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected].
Okay, I have enabled Outlook logging. However I cannot find any way to read those .etl files.
I also enabled audit logging in Exchange but as I understand it that will not log operations performed by the mailbox owner, only non-owner access.
I think I am close to giving up on this. I can't believe an enterprise email platform will simply delete messages copied into a mailbox without any error message whatsoever, and no way for an admin to track what is happening.
It is definitely happening when syncing with Exchange, so there must be something in these items (and
remember this happens not only to email messages, but also to Contacts) that makes the Exchange server decide these messages should be discarded witout warning.
One other thing: Folders copied from the .pst are visible on Outlook (although their contents are deleted) but not on ActiveSync clients. If I create a new folder in the mailbox, it syncs as it should.

How can I enable iTunes Sync to move deleted to the Trash in Outlook instead of directly deleting from my PST file?

I use several Apple Devices: iPhone 3GS (yes, archaic), iPhone 4S, iPad, and iPad 2 for personal, and work.
I use iTunes with MS Outlook 2010 to store all my information (e-mail, contacts, calendar, notes, etc).
When any information changes, it is updated throughout my devices. There has been a time or two when I have accidently deleted information. I want to make sure that I can undelete the information at those times.
When I 'Allow' iTunes to delete the information, it does not move to Trash in Outlook and instead it removes it completely from Outlook. This removes any possibility to restore the infomation at a future date if the need arises.
This is a very important function which I miss, granular notification of every change that will take place and the ability to stop each change; when I used Blackberry Desktop with my Torch.
Does anyone have any idea how to resolve the issu? My work around, currently, is to copy the existing PST file to a different locaion. Then, if I need to restore, I would just open the PST file and copy the item(s) back into the working PST file. This is really quite cumbesome.
Thanks for any help you can provide.

If you Control click on the iPhoto Library, you'll see a list of folders - one named "Masters". Inside of this folder are all of your original, high-res photos. You can copy them to other folders if you like.
You can't delete iPhoto pics without deleting the ones in the iPhoto Library.
You can copy all of your Masters pics out of the Library, ensuring that you won't forget any.
I don't know of anyway to determine if there are duplicate photos - most (if not all) have a unique name assigned.
Good luck,
Clinton

Complete Outlook 2010 Lock-Up when accessing archive pst files

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