Complete repair and reinstalling OS at apple store

I have an iphone that used to be my friends and not under warranty anymore. It's always been slow so i was wondering if i can take it into the store and ask for a complete repair and reinstalling of the OS, will they do that for free?

i have to reinstall my i-mac, snow lepard OS. the problem i have is that the mac dont takes the install cd, no matter what i try. the only thing what happens is that i can see the apple and i can hear that its working, but the cd becomes throw out after some seconds. im not able to start it at all, no matter what i do. after i let run the hardware-test i get the message that nothing is wrong, but still i can not install or start the mac. i have no idea what i should do or how i should do it. it was now 2 times in a service, the only thing i was told that everything is ok and i only have to reinstall it....i try my best, but it still will not do anything!! also the company info-care norge which has the mac-service tells me only to install all new and that it has nothing to do with my garanty. maybe now there is somebody which understand the problem and is able to help me.

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    Message was edited by: Martha11

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