Complete Service request

Hi Guys
We had a incident where more than a thousand service request created as related transactions from a Master Request. on the IT Helpdesk CRM 7.0
Do you perhaps  know of a program / report in CRM that can automatically complete/resolve these service request.  Delete is also a option.
Your help would MUCH be appreciated .

Hi Solman,
As per your question, there are 2 requirements
1. To Change the status of a Service Request - You can do this by running a report in SE38 - CRM_ORDER_MAINTAIN
Enter Service Request ID or GUID in the selection criteria. Also enter the required status to be set in the IT_STATUS internal table which you'll get once you press Main. entry value button on the selection screen of the report.
2. To delete Service Request - Run report "CRM_ORDER_DELETE" in SE38. Mention Service Request ID or GUID at the selection screen.
Thanks
Vishal

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    I've run into a couple of Service Request status issues. I'm convinced the SR status workflows are not as well designed as the other out of the box work item workflows. I've recently run into a problem with Service Requests failing to start (i.e. stuck forever
    in New status) depending on how they were created, and Here's a similar script i used to address the SR's jumping to completed bug from early in 2012.
    import-module smlets
    #Variable Setups
    $SRCompleted = Get-SCSMEnumeration ServiceRequestStatusEnum.Completed$
    $SRCompletedID = $SRCompleted.id
    $SRInProgress = Get-SCSMEnumeration ServiceRequestStatusEnum.InProgress
    $ACCompleted = Get-SCSMEnumeration ActivityStatusEnum.Completed$
    $ACSkipped = Get-SCSMEnumeration ActivityStatusEnum.Skipped$
    $SRClass = Get-ScsmClass System.WorkItem.ServiceRequest$
    $ContainsActivity = get-scsmrelationshipclass System.WorkItemContainsActivity$
    $SRReset = $False
    #Get SR in question (from workflow params)
    $SR = get-scsmobject -class $SRClass -filter "id -eq $ID"
    #Get all children relations.
    $ChildREls = Get-SCSMRelationshipObject -BySource $SR | ? {$_.relationshipid -eq $ContainsActivity.id -and $_.IsDeleted -eq $False}
    #if there are children (don't reset SRs that don't have activities)
    if ($ChildRELs) {
    foreach ($childREL in $ChildRELs ){
    #Get Activity from child relation.
    $ChildAC = (get-scsmobject -Id $childREL.TargetObject.id)
    if (!($ChildAC.Status -eq $ACCompleted -or $ChildAC.Status -eq $ACSkipped -or $ChildAC.Skip -eq $True)) {
    $SRReset = $True
    if ($SRReset) { Set-SCSMObject $sr -Property Status -Value $SRInProgress }
    the important part of that script is the bit where i'm walking each child and checking it's status. you could adapt this to your situation with some framing adjustments. 

  • While Browsing SSAS 2005 Cube Getting Error " The following system error occurred from a call to GetOverlappedResult for Physical file: Logical file: '' : Insufficient system resources exist to complete the requested service."

    Hi Guys,
    When I try to Brows Cube (SSAS 2005), I get below error (Sometimes):
    TITLE: Microsoft SQL Server 2005 Analysis Services
    Server: The operation has been cancelled.
    The following system error occurred from a call to GetOverlappedResult for Physical file: '\\?\F:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\Data\XXX_2012.0.db\XXX DC.0.cub\FACT_XXX.0.det\PARTITION_2013Q31.0.prt\674.fact.data', Logical file: '' : Insufficient
    system resources exist to complete the requested service. .
    The following system error occurred from a call to GetOverlappedResult for Physical file: '\\?\F:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\Data\XXX_2012.0.db\XXX DC.0.cub\FACT_XXX.0.det\PARTITION_2013Q23.0.prt\385.fact.data', Logical file: '' : Insufficient
    system resources exist to complete the requested service. .
    BUTTONS:
    OK
    and I think due to above Error, Index on a Particular Attribute (EMP_ID) of a DIMENSION DIM_EMP is getting dropped from FEW of the Partitions (Folders) and started getting new error:
    TITLE: Microsoft SQL Server 2005 Analysis Services
    File system error: The following error occurred while opening the file '\\?\F:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\Data\XXX_2012.0.db\XXX DC.0.cub\FACT_XXX.0.det\PARTITION_2013Q31.0.prt\688.DIM_EMO.EMP_ID.fact.map'.
    BUTTONS:
    OK
    I followed the above path and did not find file 688.DIM_EMO.EMP_ID.fact.map in folder PARTITION_2013Q31.0.prt. Once I rebuild the Index (ProcessIndex) for this partition, I am able to See file 688.DIM_EMO.EMP_ID.fact.map.
    But again when next time I get error "Insufficient system resources exist to complete the requested service", Then 688.DIM_EMO.EMP_ID.fact.map will be dropped and will not be available in folder PARTITION_2013Q31.0.prt.
    Anyone had similar issue. Could you please share your experience and resolution if any.
    Thanks Shiven:) If Answer is Helpful, Please Vote

    Hi Shiven,
    In your scenario, the issue occur at sometimes, right? Base on my research, the issue can be caused by that calculation estimate exceeded available memory. Possibly due to possible number of dimension members and sizes of keys. And 32bit environment didn’t
    allow for any expansion to the SSAS memory space.
    To avoid this issue, please try to use userva to fine tune the 3GB setting down to 2900 since /3GB is the likely
    cause (has been for most other customers who encountered the same problem before). The KB Articles below discuss that setting in detail.
    How to use the /userva switch with the /3GB switch to tune the User-mode space to a value between 2 GB and 3 GB
    Regards,
    Charlie Liao
    TechNet Community Support

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