Complete system crashes, without any notice!

Question

Hello,
I just bought a brand new Macbook Pro 13" about one week ago, with the basic hardware (2.4Ghz, 4GB RAM).
It worked perfectly during a few days, and then it started to crash on a regular basis.
When I say "crash", it's the screen that becomes "grey" (both the computer and the screen are still on, but the whole machine is frozen with a "grey screen"). Everytime it happens, it's without any notice, just like that while just browsing the web or at least without using any particular software.
When I called the Apple help center, they told me to get the machine back to the store. Therefore I used time machine to backup everything, I went to the store where they gave me a brand new machine without asking any question, and then I restored all my time machine backup on to my new computer.
However now after 2 days using the new Mac, the problem starts again. I guess that should be a "software problem"? But what? Has anybody already got that problem???
Thanks for your help.
Mathieu

Answer 1

Welcome to Apple Discussions!
We're other Mac users here, asking questions and sharing solutions.
Right . . .
That would make sense.
With Kernel Panics, it's almost always something having to do with connected hardware.
Sometimes, even RAM going bad . . .
Anyway, I'm real glad you figured it out!