Complete System Failure, disk not working to back up!!!
Hi world of Apple,
I have had a major (well at least I think it is major) problem today. I shall summarise below and then hopefully someone will be able to assist.
Here goes:
This week I bought a Time Capsule. This has been linked to my G4 PB (10.5.4) and my PPC iMac G5 (10.5.4) via Ethernet so that I can do my first back up. At the moment it is still linked as the problem I have occurred whilst I was working with TC to centralize my music and photos. the TC has worked as advertised thus far.
I followed the apple direction to move my itunes folder from my iMac to the TC. No problems. I did this also for my PB. Again, this worked OK.
I then looked on the discussions for how to merge my iPhoto libraries (PB and iMac). I downloaded iPhoto Library Manger from Fat Cat software and installed.
Following the instructions, I attempted to merge the 2 libraries. During the merge, iphoto quit. I tried again and an on screen message told me that I had to turn off the computer (iMac) as OS X has quit unexpectedly. I tried to restart and then the problems really started to happen.
On restart, the fans went mad. I turned of and tried to reset the PRAM. No joy, fans still loud and getting no further than the gray start up screen.
I tried to reset the SMU and again no result.
I tried to insert the OS disc and start from that but i couldn't insert it as the computer was off. So I started and inserted as the gray screen came on and as soon as the fans went crazy, turned off.
I restarted, holding C key. This time the screen showed a tiny flashing finder folder that alternated with another thing. I had to reset the mouse and eventually i got to the OS X installer and tried to start from the start disc in the utility menu. No good, failed.
I tried starting from a TM back up but the system spent ages calculating the size required. I assumed it had frozen and went back.
So, I tried a system restore using the OS disc. This was tried at least twice and on each occasion the dialogue box told me that the source media was damaged and that I should select and alternative. I have only used the disc once on the inital update, I can't believe it is broken. in fact, I have had a look at some of the discussion posts and it seems I am not the only one.
I have now attempted to go for a TM back up again. It is taking an age but seems to be working.
does anyone have any suggestions to what went wrong, how I should do things differently etc. I'm really concerned that the whole thing is broken.
I would be really grateful.
thanks
Rob
Time machine worked and system seems ok. Unsure as to why source disc says damaged though.
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1. lspci output
harvey@obelix ~ $ lspci
00:00.0 Host bridge: Intel Corporation Core Processor DMI (rev 11)
00:03.0 PCI bridge: Intel Corporation Core Processor PCI Express Root Port 1 (rev 11)
00:05.0 PCI bridge: Intel Corporation Core Processor PCI Express Root Port 3 (rev 11)
00:08.0 System peripheral: Intel Corporation Core Processor System Management Registers (rev 11)
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00:08.2 System peripheral: Intel Corporation Core Processor System Control and Status Registers (rev 11)
00:08.3 System peripheral: Intel Corporation Core Processor Miscellaneous Registers (rev 11)
00:10.0 System peripheral: Intel Corporation Core Processor QPI Link (rev 11)
00:10.1 System peripheral: Intel Corporation Core Processor QPI Routing and Protocol Registers (rev 11)
00:1a.0 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB Universal Host Controller (rev 06)
00:1a.1 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB Universal Host Controller (rev 06)
00:1a.2 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB Universal Host Controller (rev 06)
00:1a.7 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 06)
00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 06)
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00:1d.0 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB Universal Host Controller (rev 06)
00:1d.1 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB Universal Host Controller (rev 06)
00:1d.2 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB Universal Host Controller (rev 06)
00:1d.3 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB Universal Host Controller (rev 06)
00:1d.7 USB controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 06)
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev a6)
00:1f.0 ISA bridge: Intel Corporation 5 Series Chipset LPC Interface Controller (rev 06)
00:1f.2 IDE interface: Intel Corporation 5 Series/3400 Series Chipset 4 port SATA IDE Controller (rev 06)
00:1f.3 SMBus: Intel Corporation 5 Series/3400 Series Chipset SMBus Controller (rev 06)
00:1f.5 IDE interface: Intel Corporation 5 Series/3400 Series Chipset 2 port SATA IDE Controller (rev 06)
01:00.0 VGA compatible controller: NVIDIA Corporation G84 [GeForce 8600 GT] (rev a1)
02:00.0 USB controller: NEC Corporation uPD720200 USB 3.0 Host Controller (rev 03)
03:00.0 SATA controller: JMicron Technology Corp. JMB363 SATA/IDE Controller (rev 02)
03:00.1 IDE interface: JMicron Technology Corp. JMB363 SATA/IDE Controller (rev 02)
04:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 06)
3f:00.0 Host bridge: Intel Corporation Core Processor QuickPath Architecture Generic Non-Core Registers (rev 04)
3f:00.1 Host bridge: Intel Corporation Core Processor QuickPath Architecture System Address Decoder (rev 04)
3f:02.0 Host bridge: Intel Corporation Core Processor QPI Link 0 (rev 04)
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3f:04.1 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Channel 0 Address Registers (rev 04)
3f:04.2 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Channel 0 Rank Registers (rev 04)
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3f:05.0 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Channel 1 Control Registers (rev 04)
3f:05.1 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Channel 1 Address Registers (rev 04)
3f:05.2 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Channel 1 Rank Registers (rev 04)
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harvey@obelix ~ $ lsmod
Module Size Used by
fuse 68768 0
tun 15297 0
rfcomm 33627 8
bnep 8793 2
nfsd 246714 2
exportfs 3665 1 nfsd
btusb 11764 0
joydev 9991 0
bluetooth 190551 22 bnep,btusb,rfcomm
rfkill 15604 2 bluetooth
snd_hda_codec_realtek 60409 1
snd_hda_intel 24053 3
snd_hda_codec 94305 2 snd_hda_codec_realtek,snd_hda_intel
microcode 12185 0
i7core_edac 17477 0
snd_hwdep 6300 1 snd_hda_codec
i2c_i801 8180 0
iTCO_wdt 12813 0
snd_pcm 74958 2 snd_hda_codec,snd_hda_intel
r8169 49386 0
coretemp 5654 0
edac_core 36656 3 i7core_edac
iTCO_vendor_support 1929 1 iTCO_wdt
serio_raw 4653 0
pcspkr 1899 0
snd_page_alloc 7185 2 snd_pcm,snd_hda_intel
snd_timer 18966 1 snd_pcm
mii 4123 1 r8169
snd 58997 12 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_pcm,snd_hda_codec,snd_hda_intel
soundcore 5410 1 snd
acpi_cpufreq 5933 0
mperf 1235 1 acpi_cpufreq
evdev 9754 4
processor 26567 1 acpi_cpufreq
vboxnetadp 18387 0
vboxnetflt 16743 0
vboxdrv 1791382 2 vboxnetadp,vboxnetflt
nfs 276056 1
nfs_acl 2359 2 nfs,nfsd
lockd 62987 2 nfs,nfsd
auth_rpcgss 32327 2 nfs,nfsd
sunrpc 184998 12 nfs,nfsd,auth_rpcgss,lockd,nfs_acl
fscache 41059 1 nfs
aes_x86_64 7508 64
cryptd 8741 0
aes_generic 26138 1 aes_x86_64
xts 3101 32
gf128mul 6050 1 xts
dm_crypt 16496 4
dm_mod 70918 9 dm_crypt
sr_mod 14823 0
cdrom 35648 1 sr_mod
hid_logitech 16560 0
ff_memless 4690 1 hid_logitech
usbhid 36430 1 hid_logitech
hid 85285 2 hid_logitech,usbhid
sd_mod 29239 7
pata_jmicron 2480 0
usb_storage 44760 0
pata_acpi 3408 0
ata_piix 23160 5
crc32c_intel 1987 0
ahci 20549 0
libahci 20023 1 ahci
ata_generic 3295 0
libata 167611 6 ahci,pata_acpi,libahci,ata_generic,ata_piix,pata_jmicron
scsi_mod 132974 4 usb_storage,libata,sd_mod,sr_mod
uhci_hcd 23372 0
xhci_hcd 81440 0
ehci_hcd 40994 0
usbcore 147533 8 btusb,uhci_hcd,usb_storage,ehci_hcd,usbhid,xhci_hcd
usb_common 954 1 usbcore
floppy 58615 0
nouveau 784289 3
button 4502 1 nouveau
video 11307 1 nouveau
mxm_wmi 1425 1 nouveau
wmi 8475 2 mxm_wmi,nouveau
i2c_algo_bit 5391 1 nouveau
drm_kms_helper 33051 1 nouveau
ttm 64288 1 nouveau
drm 208926 5 ttm,drm_kms_helper,nouveau
i2c_core 20369 5 drm,i2c_i801,drm_kms_helper,i2c_algo_bit,nouveau
ext4 424175 4
crc16 1359 2 ext4,bluetooth
jbd2 73919 1 ext4
mbcache 5977 1 ext4
3. /var/log/pm-suspend.log of a not working suspend
Initial commandline parameters:
Tue Jul 17 11:21:18 CEST 2012: Running hooks for suspend.
Running hook /usr/lib/pm-utils/sleep.d/00logging suspend suspend:
Linux obelix 3.4.5-1-ARCH #1 SMP PREEMPT Mon Jul 16 21:35:54 CEST 2012 x86_64 GNU/Linux
Module Size Used by
rfcomm 33627 8
bnep 8793 2
nfsd 246714 2
exportfs 3665 1 nfsd
ext4 424175 3
jbd2 73919 1 ext4
mbcache 5977 1 ext4
btusb 11764 0
bluetooth 190551 22 bnep,btusb,rfcomm
crc16 1359 2 ext4,bluetooth
joydev 9991 0
rfkill 15604 2 bluetooth
snd_hda_codec_realtek 60409 1
microcode 12185 0
coretemp 5654 0
serio_raw 4653 0
snd_hda_intel 24053 5
snd_hda_codec 94305 2 snd_hda_codec_realtek,snd_hda_intel
pcspkr 1899 0
snd_hwdep 6300 1 snd_hda_codec
snd_pcm 74958 3 snd_hda_codec,snd_hda_intel
snd_page_alloc 7217 2 snd_pcm,snd_hda_intel
r8169 49386 0
i7core_edac 17477 0
snd_timer 18966 1 snd_pcm
edac_core 36656 3 i7core_edac
mii 4123 1 r8169
snd 58997 15 snd_hda_codec_realtek,snd_hwdep,snd_timer,snd_pcm,snd_hda_codec,snd_hda_intel
iTCO_wdt 12813 0
i2c_i801 8180 0
soundcore 5410 1 snd
iTCO_vendor_support 1929 1 iTCO_wdt
acpi_cpufreq 5933 0
mperf 1267 1 acpi_cpufreq
evdev 9754 4
processor 26567 1 acpi_cpufreq
vboxnetadp 18387 0
vboxnetflt 16743 0
vboxdrv 1791382 2 vboxnetadp,vboxnetflt
nfs 276056 1
nfs_acl 2359 2 nfs,nfsd
lockd 62987 2 nfs,nfsd
auth_rpcgss 32327 2 nfs,nfsd
sunrpc 184998 12 nfs,nfsd,auth_rpcgss,lockd,nfs_acl
fscache 41059 1 nfs
btrfs 710578 1
libcrc32c 1002 1 btrfs
zlib_deflate 20436 1 btrfs
aes_x86_64 7508 64
cryptd 8741 0
aes_generic 26138 1 aes_x86_64
xts 3101 32
gf128mul 6050 1 xts
hid_logitech 16560 0
ff_memless 4690 1 hid_logitech
dm_crypt 16496 4
dm_mod 70918 9 dm_crypt
sr_mod 14823 0
cdrom 35648 1 sr_mod
usbhid 36430 1 hid_logitech
usb_storage 44760 0
hid 85285 2 hid_logitech,usbhid
sd_mod 29239 7
pata_jmicron 2480 0
pata_acpi 3408 0
ata_piix 23160 5
ata_generic 3295 0
uhci_hcd 23404 0
crc32c_intel 1987 1
ahci 20549 0
libahci 20023 1 ahci
libata 167611 6 ahci,pata_acpi,libahci,ata_generic,ata_piix,pata_jmicron
xhci_hcd 81472 0
ehci_hcd 41026 0
scsi_mod 132974 4 usb_storage,libata,sd_mod,sr_mod
usbcore 147565 8 btusb,uhci_hcd,usb_storage,ehci_hcd,usbhid,xhci_hcd
usb_common 954 1 usbcore
floppy 58615 0
nouveau 784321 3
button 4502 1 nouveau
video 11307 1 nouveau
mxm_wmi 1425 1 nouveau
wmi 8475 2 mxm_wmi,nouveau
i2c_algo_bit 5391 1 nouveau
drm_kms_helper 33051 1 nouveau
ttm 64320 1 nouveau
drm 208958 5 ttm,drm_kms_helper,nouveau
i2c_core 20369 5 drm,i2c_i801,drm_kms_helper,i2c_algo_bit,nouveau
total used free shared buffers cached
Mem: 8173500 884060 7289440 0 3764 405872
-/+ buffers/cache: 474424 7699076
Swap: 8386556 0 8386556
/usr/lib/pm-utils/sleep.d/00logging suspend suspend: success.
Running hook /usr/lib/pm-utils/sleep.d/00powersave suspend suspend:
/usr/lib/pm-utils/sleep.d/00powersave suspend suspend: success.
Running hook /usr/lib/pm-utils/sleep.d/01grub suspend suspend:
/usr/lib/pm-utils/sleep.d/01grub suspend suspend: success.
Running hook /usr/lib/pm-utils/sleep.d/49bluetooth suspend suspend:
/usr/lib/pm-utils/sleep.d/49bluetooth suspend suspend: success.
Running hook /usr/lib/pm-utils/sleep.d/75modules suspend suspend:
/usr/lib/pm-utils/sleep.d/75modules suspend suspend: success.
Running hook /etc/pm/sleep.d/90alsa suspend suspend:
/etc/pm/sleep.d/90alsa suspend suspend: success.
Running hook /usr/lib/pm-utils/sleep.d/90clock suspend suspend:
/usr/lib/pm-utils/sleep.d/90clock suspend suspend: success.
Running hook /usr/lib/pm-utils/sleep.d/94cpufreq suspend suspend:
/usr/lib/pm-utils/sleep.d/94cpufreq suspend suspend: success.
Running hook /usr/lib/pm-utils/sleep.d/95led suspend suspend:
/usr/lib/pm-utils/sleep.d/95led suspend suspend: success.
Running hook /usr/lib/pm-utils/sleep.d/98video-quirk-db-handler suspend suspend:
Kernel modesetting video driver detected, not using quirks.
/usr/lib/pm-utils/sleep.d/98video-quirk-db-handler suspend suspend: success.
Running hook /usr/lib/pm-utils/sleep.d/99video suspend suspend:
kernel.acpi_video_flags = 0
/usr/lib/pm-utils/sleep.d/99video suspend suspend: success.
Tue Jul 17 11:21:18 CEST 2012: performing suspend
This seems to be a kernel bug. Any input?
Harvey
Last edited by Harey (2012-08-06 13:51:49)Another life-sign. The issue is still unsolved but I've come a little further. It seems to be a combination of more failures. The first one is USB hardware. I have a usb keyboard-mouse combo from Logitech (comfort cordless desktop). The USB bus does not wake up correctly when resuming from suspend. So my keyboard is unsuable. I put in a file /etc/pm/sleep.d/20_custom-ehci_hcd with the following content:
BUSES="0000:00:1a.7 0000:00:1d.7"
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The bus IDs were taken from /sys/bus/pci/drivers/ehci_hcd
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Concerning the blank screen there seems to be a bug in both the proprietary nvidia modules as well as the nouveau driver. The nvidia folks have issued a new beta driver which seems to at least minimize the failures. This all concerns the nv50-family of nvidias cards. I have a GF8600GT which is one of these
I'll wait for this driver and then restart my testing. Until then - no suspend/hibernate
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Harvey
Last edited by Harey (2012-08-06 13:52:51) -
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Is the reason the audio is not working simply a matter of a missing file or do I need to completely reinstall the OS? I have a back up that I can quickly copy files from.
Thank you very much.Hello,
Try deleting this file: com.apple.audio.DeviceSettings.plist
/Users/YourName/Library/Preferences. Drag that .plist file from the Preferences folder to the trash, empty the trash and reboot. See if your audio works as it should. If not... might want to do an Archive and Install:
Reinstalling Mac OS X
Under some circumstances, you may need to reinstall Mac OS X. You can reinstall Mac OS X while keeping your files and user settings intact.
Insert the Mac OS X Install Disc and double-click the Install Mac OS X icon.
Follow the onscreen instructions. In the panel where you select the destination disk, select your current Mac OS X disk (in most cases, it will be the only one available).
Click Options. *If you want to save your existing files, users, and network settings, select "Archive and Install," then select "Preserve Users and Network Settings.*" If you want to erase everything on your computer and reinstall Mac OS X, select "Erase and Install." You can't recover erased data.
Click Continue.
Click Customize to select which parts of Mac OS X you'd like to install, or click Install to perform a basic installation (recommended).
If you purchased a standalone version of Mac OS X, these installation instructions are in a booklet included with Mac OS X.
If you need to reinstall the version of Mac OS X that was on your computer when you purchased it, or if you need to restore all the software on your computer, including Apple, bundled third-party applications, and printer drivers, instructions are in the manual that came with your computer.
For more information, visit the Mac OS X Install and Upgrade Support website at:
Mac OS Tiger Install
Carolyn -
Recovery Disks Not Working - Windows 8
Hi,
This relates to my G6-2240sa HP Pavilion, bought 14 months ago, preinstalled with Windows 8 (later upgraded to 8.1)
Just out of curiosity I installed Linux Mint, hoping to dual-boot my system.
In the process I have wiped out everything on my HD.
I didn't mind that so much, as a fresh install of Windows 8 would have been welcome.
But now I find that the recovery disks (4) that I created are not working.
Whichever of the three options I choose (and I have tried them all) the process grinds to a halt, becoming unresponsive at anything from 7% to a max of 34% on the second disk. Then I am confronted with "The destination Drive is not Connected"
(I presume it means my hard drive. What on earth had it been doing for three hours, to suddenly discover that?)
I have run the HP PC Hardware Diagnostics UEFI thorough disk test and it comes up as Long DST: Passed, Memory Quick Test: Passed.
Started the recovery process from the bios defaults, using the optical drive as the first boot device, which only managed to reach a max of 17% before freezing. Strangely, the better results of 34% came from using a USB external DVD)
I have been through most of the other posts on here to find a solution, but none of them seem to apply to my specific problem.
Took it back to PC World, where I was informed that my best bet would be to buy a set of Recovery disks for my Model, Serial number, Product ID, obtainable from the Netherlands at a cost of £42, and I am waiting for them to arrive now.
Now I'm wondering, at the risk of throwing good money after bad, would it make more sense to buy new Windows 8 software or a different computer?
Surely having paid for a system that claims to offer security in the form of a recovery procedure, I am entitled that it should work as claimed.
After more than a week I'm at my wits end as I cannot use any of my programs without a Windows platform.Success!
Although I have to say that with a poplation of over 7 billion I did think that my problem would have attracted more response than just one reply.
However, my thanks to Indypat for that. You gave me the hope to keep trying.
I read your solution from your link Pat, removed the SSD (taping the bare connectors, just in case), did all the other things suggested and tried again. Twenty more times! Still no go.
Was just surfing the net to find the cheapest OEM to buy, when the mailman (We call them postmen) arrived at last with the recovery disks I had ordered.
Started the process at 10 am ( I think I had to replace the SSD first to authorize the process) and by 4 pm recovery was complete! So my conclusions are that the recovery disks I made, did not work. Don't ask me why - I made them all according to the instructions - maybe the medium was faulty?
Now, (and for the foreseeable future as far as I can see) I shall continue updating Windows and reinstalling all my precious programs.
Still, after two weeks' cast into the outer darkness, at least I have clean Windows.
I'm glad you got your own problem sorted at last Pat. Like yourself, I am an HP fan. (again) -
Plug-in Failure (Flash not working in Safari but working in Chrome)
Hi There,
I realise there have been threads on this subject but I seem to have tried everything besides re-installing ML at this stage.
When loading any flash content on any website within Safari - I receive a 'Plug-in Failure' message where the content should appear.
I feel the problem has been occurring since downloading the newest update
I was hoping someone could point out if I had missed out on something
Here are the steps I have taken to attempt to resolve this...
1. Uninstalled and reinstalled the latest version of Flash. (This actually did work once for about a half an hour, i've tried it about half a dozen times)
1a. Turning my computer off and on again
1b. Attempted downgrading my Flash version but the flash installer kept failing.
2. Logged into a guest account (Flash didn't work in safari)
3. Booted up in Safe Mode (Flash worked but very slowly)
4. Reset Safari (Flash didn't work)
5. Disabled Extensions (Flash didn't work)
6. Enabled Plug-ins & Java within Safari (Flash didn't work)
7. Removed plug ins that I believed may be effecting it (Flip4Mac) (Flash didn't work)
8. Deleted all data in the pref pane for Flash (Flash didn't work)
9. Removed all website data within Safari (Flash didn't work)
10. Tested Firefox and flash is also not working in firefox.
The console is showing the following Pluginprocess crash:
Process: PluginProcess [2331]
Path: /System/Library/PrivateFrameworks/WebKit2.framework/PluginProcess.app/Contents/ MacOS/PluginProcess
Identifier: com.apple.WebKit.PluginProcess
Version: 8536 (8536.30.1)
Build Info: WebKit2-7536030001000000~9
Code Type: X86-64 (Native)
Parent Process: Safari [2257]
User ID: 501
PlugIn Path: /Library/Internet Plug-Ins/Flash Player.plugin/Contents/PlugIns/FlashPlayer-10.6.plugin/Contents/MacOS/FlashPlay er-10.6
PlugIn Identifier: com.macromedia.FlashPlayer-10.6.plugin
PlugIn Version: 11.8.800.94 (11.8.800.94)
Date/Time: 2013-09-01 01:45:37.808 +0100
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000 - this line looks quite suspect to me...
VM Regions Near 0:
-->
__TEXT 00000001072e8000-00000001072e9000 [ 4K] r-x/rwx SM=COW /System/Library/PrivateFrameworks/WebKit2.framework/PluginProcess.app/Contents/ MacOS/PluginProcess
The above crash log is repeated several times. (there's more to the log but i thought i'd just paste in the above)
Desparate to resolve this - chrome is so ugly and buggy! (Not to mention so Google)
Thanks in advance!Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
Third-party system modifications are a common cause of usability problems. By a “system modification,” I mean software that affects the operation of other software — potentially for the worse. The following procedure will help identify which such modifications you've installed. Don’t be alarmed by the complexity of these instructions — they’re easy to carry out and won’t change anything on your Mac.
These steps are to be taken while booted in “normal” mode, not in safe mode. If you’re now running in safe mode, reboot as usual before continuing.
Below are instructions to enter some UNIX shell commands. The commands are harmless, but they must be entered exactly as given in order to work. If you have doubts about the safety of the procedure suggested here, search this site for other discussions in which it’s been followed without any report of ill effects.
Some of the commands will line-wrap or scroll in your browser, but each one is really just a single line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, and you can then copy it. The headings “Step 1” and so on are not part of the commands.
Note: If you have more than one user account, Step 2 must be taken as an administrator. Ordinarily that would be the user created automatically when you booted the system for the first time. The other steps should be taken as the user who has the problem, if different. Most personal Macs have only one user, and in that case this paragraph doesn’t apply.
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
When you launch Terminal, a text window will open with a line already in it, ending either in a dollar sign (“$”) or a percent sign (“%”). If you get the percent sign, enter “sh” and press return. You should then get a new line ending in a dollar sign.
Step 1
Triple-click the line of text below on this page to select it:
kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}' | open -ef
Copy the selected text to the Clipboard by pressing the key combination command-C. Then click anywhere in the Terminal window and paste (command-V). A TextEdit window will open with the output of the command. If the command produced no output, the window will be empty. Post the contents of the TextEdit window (not the Terminal window), if any — the text, please, not a screenshot. You can then close the TextEdit window. The title of the window doesn't matter, and you don't need to post that. No typing is involved in this step.
Step 2
Repeat with this line:
{ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|cups|isc|ntp|postf|x)/{print $3}'; echo; sudo defaults read com.apple.loginwindow LoginHook; echo; sudo crontab -l; } 2> /dev/null | open -ef
This time you'll be prompted for your login password, which you do have to type. Nothing will be displayed when you type it. Type it carefully and then press return. You may get a one-time warning to be careful. Heed that warning, but don't post it. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
Note: If you don’t have a login password, you’ll need to set one before taking this step. If that’s not possible, skip to the next step.
Step 3
{ launchctl list | sed 1d | awk '!/0x|com\.apple|org\.(x|openbsd)/{print $3}'; echo; crontab -l 2> /dev/null; } | open -ef
Step 4
ls -A /e*/{cr,la,mach}* {,/}Lib*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta}* L*/Fonts .la* 2> /dev/null | open -ef
Important: If you formerly synchronized with a MobileMe account, your me.com email address may appear in the output of the above command. If so, anonymize it before posting.
Step 5
osascript -e 'tell application "System Events" to get name of login items' | open -ef
Remember, steps 1-5 are all copy-and-paste — no typing, except your password. Also remember to post the output.
You can then quit Terminal.
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