Complete uninstallation or updating of Firefox????
The newer version of "Agnitum Outpost Firewall" has been added feature "System and Application guard". If I need to uninstall or update Firefox due to some problems, Will then update or uninstall process be completed because of "System and application guard"???
It should not be necessary to reboot the computer to complete an update.<br />
If a reboot is needed then that usually means that some (security) software is blocking files or you need elevated (UAC) permissions to make changes to files or registry keys.<br />
Run the Firefox program once as Administrator (right-click: Run as Administrator).<br />
If that doesn't solve the problem then remove the Firefox program folder to do a clean reinstall.<br />
Similar Messages
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A friend said she downloaded an update to Firefox (a version of 6, I believe) but didn't install the update, but the desktop icon was gone. The only way to launch Firefox was from the Programs folder. When clicking on the Firefox file, a "Setup" pop up window appeared stating "Your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now?" Clicking "No" does not launch Firefox and clicking "Yes" reboots the computer, but nothing changes after restart and the same series of events keeps re-occurring. When clicking on the safe mode file, Firefox was launched. I went to "Add/Remove Programs" and found Mozilla Firefox 3.6.3. When attempting to remove the program, the same reboot "Setup" pop up appears, and the same non-results as previously described, persisted. I deleted all Firefox files and deleted the update set up .exe files. I again tried to remove the Firefox 3.6.3 program, with the same outcome as the previous attempt(s). I went to the Firefox website and downloaded the updated Firefox 7.0.1 set up .exe file, saved and ran it. When I reached the Setup Wizard page that prompts a "Standard" or "Custom" installation, I clicked on Standard and the same reboot pop up window appeared, again with no change after the reboot. So I have a Program installed (Firefox 3.6.3) with no files, and which can not be removed, an executed update/download .exe for Firefox 7.0.1 that can not be completely installed due to the failure to update by reboot problem. I'm out of ideas on how to try to resolve these problems. Any help would be greatly appreciated! Thank you
Try a clean reinstall.
* Download a fresh Firefox copy and save the file to the desktop.
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Uninstall your current Firefox version.
* Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
* Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
In trying to update to Firefox 3.6.11 on an intel mac g5, I get this message: the operation cannot be completed because you do not have sufficient privileges for some of the items -- any suggestions? thanks!
You can try to repair the permissions for the Firefox application files and folders.
You can also do this:
* Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
* Trash the current Firefox application to do a clean (re)install.
* Install the new version that you have downloaded.
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data. -
Firefox will not start, or allow windows xp to uninstall the program. When I attempt to start the program, firefox says "your computer must be restarted to complete a previous upgrade of firefox. do you want to reboot now? It gives the same message after rebooting, and will not start, or uninstall. I also downloaded it again, same thing.
== This happened ==
Every time Firefox opened
== I downloaded an update.Follow '''''cor-el's''''' advice in this post:
https://support.mozilla.com/en-US/forum/1/606173 -
I am unable to complete an update to Firefox. The process begins but does not complete.
I have gone through the process of asking Mozilla to update my firefox. It begins to run, and after about 10 minutes, I quit.
Shockwave has not been working very well for me lately, would this be part of the problem?I downloaded by clicking on the link provided.
Firefox Setup 33.1.1.exe appears in the download queue.
I click to open, a little blue circle appears , then quickly goes away.
Nothing else happens. -
after updating to Firefox 7.0.1, menu bar for Google(web ,image,video,map etc),yahoo, Facebook (message,notification,profile,home) and others site are disabled. even I cant log out from different sites cz the log out bar is completely disabled. I tried with Firefox 4;5 and 6, same problem exist . I tried by active all add ons for facebook, same problem exist. If I use internet explorer , I don't find such problem with it.
How can I solve this problem?Thanks a lot for your swift response. And sorry if it was a bit too hectic to go through my detailed query (which I did because it was misunderstood when I asked previously). As I've mentioned above, I was informed that updating to 5.0.1 would '''require''' me to '''delete''' the current version and then install the new one. And doing so will involve losing all my bookmarks. I guess I should have been more specific and detailed there. By losing, I didn't mean losing them forever. I'm aware that they're secured in some place and deleting and installing the software doesn't harm its existence. What I meant that if I install the new version, I'd have to delete the old one. And after installing the new version, I'd have to transfer them (bookmarks) back from wherever they are. Get it? When it updated from 3.6.9 to 3.6.13, and from 3.6.13 to 3.6.18, I didn't need to follow that process. They were already present on their own.
BTW, I'm having no problems with 3.6.18 but after learning about the existence of version 5.0.1, I'm a bit too eager to lay my hands over it.
Thanks for your help; hope this wasn't extremely long. -
Firefox 31.6.0ESR updated to Firefox 37.0.1 -- How do I Revert?
My hard drive crashed and was replaced by a repairman who moved all the files but somehow 'updated' my Firefox 31.6.0esr to Firefox 37.0.1 (the About Firefox window shows 37 but the Update History shows last update as ESR ?!?).
This PC needs to be on the ESR channel.
How do I revert/convert/whatever back to ESR without losing the settings/add-ons/etc. for all the users?
FYI: This 'update' has broken a bunch of stuff:
* The Search Bar is now invisible. Already tried removing, re-adding, setting size, etc.
* Loading each page initiates an error message about a 'getter' and spawns new windows.
ALSO: I tried to attach an image of the issues and it kept hanging, even after creating a smaller version.
Since I can't attach the screenshots, please view them from my website:
http://sosayssunny.com/Firefox_Problems_2.png (Low-Res, 163 KB)
http://sosayssunny.com/Firefox_Problems.png (Full-Size, 291 KB)
Please help! (I'm already at wit's end about the hard drive crash. :-P )
Thanks!
~ Sunny (slightly overcast at the moment)First, use the refresh Firefox feature to create a backup of your user profile.
The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
'''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Refresh Firefox - reset add-ons and settings]] article for more information.
To Refresh Firefox:
# Open the Troubleshooting Information page using one of these methods:
#*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open.
#*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page.
#At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
#Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
#Click Finish and Firefox will reopen.
Next, [https://www.mozilla.org/en-US/firefox/organizations/all/ download Firefox ESR]. Then uninstall Firefox and install Firefox ESR.
Last, follow the instructions in this article to restore your backed up profile: [[Back up and restore information in Firefox profiles|Back up and restore information in Firefox profiles]] -
The last few times I have been prompted to update my firefox for desktop, my browser has not looked any different even though I get notification to say updates completed successfully. When I update firefox gives a demo of new features and how my browser should look, mine has not looked like the demo for the past few updates. It's annoying because I really like the look of having just one menu button. How can I change the look of my browser?
The Firefox button displays by default only in Windows Vista and Windows 7. You '''''can''''' have it display in Windows XP
'''Menu Bar'''<br />
*right-click empty space at the end of the Tab Bar, click "Menu Bar" to place a checkmark
*Menu Bar checked = Menu Bar on; Firefox button off
*Menu Bar un-checked = Menu Bar off; Firefox button on
*Other methods of doing the same:
**click Firefox button > Options, click Menu Bar
**Quick toggle Menu Bar on/off: ALT+V+T+M
To have the Menu Bar '''''temporarily''''' display when the Firefox button is on, press the ALT key or the F10 key to make the Menu Bar appear and use your mouse to make selections from the temporarily displayed Menu Bar. Why would you want to do this? The selections available are different.
'''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' -
I just updated to firefox 3.6.8 this morning after getting prompted to update as I started firefox. The firefox update successfully installed page said that I should update to the latest adobe flashplayer, so I did that as well, although that installation failed for whatever reason. I figured that I would update it later. I started watching live streaming videos on a website, and it was working for awhile, but firefox started to not respond. I tried opening up task manager, but even that started to lag and took minutes to open. The problem seemed resolved for awhile, but firefox started to not respond off and on, task manager stopped responding completely, explorer crashed, and my computer blue screened. It wouldn't even get off the blue screen after minutes of waiting, so I shut my laptop down manually. I'm positive that this couldn't have been a virus, since I only visited my usual websites, and I have both adblock plus and noscript installed. As for my laptop now, it won't boot to windows vista. I tried the hard drive test and failed. Now my laptop isn't even able to turn off no matter how long I hold down the power button. It's not an old laptop, so I doubt that it was just time for it to die.
I have always been a fan of firefox, but this is just horrible. I don't know if it was firefox's fault but it sure seems like it...
I'm currently on my older laptop, since my other one is obviously dead now. My broken one had vista installed and again, firefox 3.6.8 version.I have the same problem. I have never had a problem with Firefox before, and use it as my main browser. However recently, after updating to 3.6.8, its been crashing all the time. Up to 20 times an hour. Usually it occurs when I click a link from a Google search, or in Yahoo. Even if I send in a crash report and restart Firefox, it crashes as soon as the same page is brought back up, or the same link is clicked. I have also had it crash when completely idle. Its very frustrating as it is my favorite browser. I've resorted to using Google Chrome for the time being.
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I am running Windows Vista Home Premium and after doing the update for Firefox 15, firefox won't start. I get no error messages or anything it just won't start. I removed Firefox and reinstalled but that didn't help.
What is next to try?Hi lwhealon
try from Start > Run > and type to check 1 of :
firefox -safe-mode
"C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode '''or'''
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode
(to enable the Run box in win 7 see: [http://blogs.msdn.com/b/tims/archive/2006/09/18/windows-vista-secret-3-bringing-back-start-run.aspx enable Run box win 7] )
also check if [http://kb.mozillazine.org/Firewalls Firewall] or/and other security software blocking firefox start (like ad-blocker, web-accelerator etc).
[http://kb.mozillazine.org/Kill_application With Firefox completely closed] (probably because you can not start it), open the [http://kb.mozillazine.org/Installation_directory application folder] (by default, C:\Program Files\Mozilla Firefox on Windows) rename firefox.exe to firefox1.exe, then double-click firefox1.exe. If Firefox runs without problems, it could indicate that your firewall is blocking Firefox.
good luck -
This problem arose when I attempted to upgrade my existing FireFox browser to the new FireFox 7. I clicked through the auto-update, but didn't think that anything changed, as the browser didn't look like the image in the feature explanation image I was viewing. I then tried to download Firefox 7, and when I tried to instal it, this process began.
I can't uninstall/install FireFox due to a pop-up that says: Your computer must be restarted to complete a previous upgrade of Firefox..." When restarted and attempted again, the same pop up appears and I am stuck in an infinite loop.
I cannot locate the Mozilla file within my program files to try and delete cantankerous upgrade components, which seems to resolve this issue for many people. See: https://support.mozilla.com/en-US/questions/796566
I also tried completely deleting Firefox, which didn't work either-- I ended up doing a system restore, only to be met with the same infinite loop.
Now, when I click on the Mozilla icon, nothing happens. No window opens, no error message, nothing.
Why can't I find the Mozilla folder in my Programs File but can see it in Control Panel "Add or Remove Programs" (though I can't uninstal due to infinite loop)?It is probably because you are not properly closing Firefox. Restarting your system would make sure that Firefox had terminated, but you do not have to do that.
To properly close Firefox on Windows systems, use
:File > Exit or "Firefox:" button > Exit
When you get the message "Firefox is already running" it is too late, and you must force termination of Firefox through the Windows Task Manager before restarting Firefox. Windows 7 has a keyboard shortcut to save you a step "Ctrl+Shift+Esc" then on "Processes" tab, select "firefox.exe" and use the "End Process" button. More thorough would be to right-click on the "firefox.exec" and choose "End Process Tree".
You would find firefox.exe in a Mozilla folder in your program files, but y0u would not want to delete it there, you would need to use the Control Panel which you have already identified and do it from there -- but generally you would not need to do that, and there is nothing in what you have posted to indicate that you should. But if you did do that, then don't let the install start Firefox for you as you would want to use you existing desktop icon or method of starting Firefox, and should decline having Firefox install start Firefox for you. When the install starts then invoke Firefox in your normal manner. This should eliminate problems of creating a new profile rather than using your old profile. -
I am a medical transcriptionist. I was using Firefox 4 and without knowing that Firefox 5 does not support Google Toolbar I updated it. Searching in google is a integral part of my job and without the Toolbar I feel handicapped using Firefox 5. You can say that there is no need for toolbar in firefox 5 as the address bar doubles as toolbar, but I find it very difficult using it. I uninstalled Firefox 5 and try installing Firefox 4 version, but I am not able to. So, I have uninstalled Firefox 4 completely. So, pls advise if there is a way for me to get back my Firefox 4. Tx in advance for your help.
-> Uninstalling Firefox on Windows
* http://kb.mozillazine.org/Uninstalling_Firefox
-> Starting with the release of Firefox 5, the previous version of Firefox (Firefox 4 in this case) will no longer be maintained with security and stability updates. Firefox 3.6 is the last previous Firefox version that is still being maintained. To downgrade to Firefox 3.6, download and run its installer from:
* http://www.mozilla.com/en-US/firefox/all-older.html
'''Warning: Firefox 3.6 will only be maintained with security and stability updates for a short period of time.'''
-> Installing Firefox on Windows
* https://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Windows
Check and tell if its working. -
I cannot update my firefox. I am running on MAC OS X 10.6.8.
I cannot update my firefox. I am running on MAC OS X 10.6.8. I will begin the update process but it will never complete it - often crashes before it finishes the process. Any recommendations?
If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
*Firefox 17.0.1: http://www.mozilla.org/en-US/firefox/all.html
*Trash the current Firefox application (e.g. open the Applications folder in the Finder and drag the Firefox application to the Trash) to do a clean (re-)install
*Install the new version that you have downloaded
*https://support.mozilla.org/kb/Installing+Firefox+on+Mac
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox -
After a download update 4.0, I cannot launch. Message says I need to reboot to complete a previous update. I rebooted 5 times to no avail.I have tried searching for xpicleanup.dat to no avail as suggested. What now?
I was able to get live chat support to solve the problem in my post. It worked immediately. Here is what I was told to do. I needed to perform a clean installation Hopefully, it will work for you, too.
"To perform a clean installation, first close Firefox completely. (This chat window
must be closed if it's in Firefox) Then, rename "Mozilla Firefox" to "Old Firefox".
(On 32-bit Windows, this is C:\Program Files\. On x64 Windows, this is
"C:\Program Files (x86)". On Mac, Firefox is in /Applications) Finally, re-install
Firefox normally from http://www.firefox.com"
Since I had already downloaded 4.0, I just went to my download file after renaming the file and ran it. -
Just updated to Firefox 23... now I cannot see.......
Hi .... I just updated to Firefox 23 on my black macbook running 10.6.8 Snow leopard...... and now when I open the Firefox preferences window I cannot see the very bottom part of the window....and there is no green dot in upper left corner to enlarge the window to possibly see the bottom portion with last setting options...only the red dot to close window or yellow to hide in dock is present...where the green dot to expand window is it's just a blank un-colored dot??.....the window shows only about 1/8 or 1/4 or less of for instance under privacy tab the "location" settings at bottom of window....same thing with other setting tabs ...the window does show the complete purple question mark in left lower corner, but not the complete last preference options at the very bottom... why is this I cannot expand the window to see everything???? !
I hope someone can help please!!!!......thanks, Steve
black macbook SL 10.6.8Hi, thanks to both of you for reply and attempted help, I tried both suggestions as good as I could a few times but no luck fixing issue.... ,also I was told from another person and I did not know that the green expand button for pref window in v23 FF was not supposed to be there and to work as usual to expand the window....is this true??? ...... maybe yes because I tried moving the window around screen and does not move up and around so that would not fix prob either.....I've tried starting in safe mode and removed plist and trashed it as you said and did what what both you said to try above a few times and no luck, still the same.......
'''Maybe I should trash Firefox 23 and all the other older FF apps still on my HD then do a clean install?.... (but leave the apps in trash until I get this resolved??) I noticed when I first tried to install v23 FF last night (I updated from 3.6.? or something...I have not used FF in a long time as you can see!) it downloaded FF v22 first.... then it auto updated to v23???? weird it did that...is it normal?? ....then I dumped the v22 into my trash but did not empty it yet.....I'm still a Mac dummy still after 10+ yrs using them unfortunately....so complex answers kind of go over my head and also reading complex web links do too.... so all suggestions should be written for a Mac dummy like me....hopefully some more simple step by step instructions would be appreciated if possible....
I have quite a few brain farts at my semi-advanced age....to much screwing around during the 60's-early 70's if you know what I mean :-D had a good time living in So. Cal growing up.... but my two or three brain cells that are left are a bit of grey matter now!!! try to forgive my slow and simple mind.....
here's a screen shot of what problem looks like
Regards, Steve
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