Completely dead iPod Video

My daughter has an iPod video, it's approximately a month old and it's dead. She's tried all the self fix suggestions found here and it still doesn't work. It does work when connected to her computer, as soon as she disconnects from the computer it's dead. Of course Circuit City won't do anything for us because it's over 14 days since date purchased. Any suggestions? This iPod was to replace the mini she ran into the ground. All this money spent and she can't enjoy it. Any help is greatly appreciated.

First of all you should be able to return the units to CCity if you’re having a problem with it.
I return 2 IPOD shuffle twice and on the last exchange I even upgraded to the NANO, with no additional charge because prices fell. The store return policy should be 30 days of purchase; the 15-days usually applies to computer software etc.
You should contact the store manager for a replacement before the 30-day period takes effect; make sure you have your original receipt.
In addition you can try doing a manual reboot by pressing Menu and Center button; at least 6 seconds simultaneously and see what happens.
Also make sure your HOLD button on top of IPOD is not ON.
Try for starters.

Similar Messages

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    Hi - helping a friend with his 30Gb Ipod Video (5g).
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    IF this thing has a completely dead/malfunctioning battery, would it behave this way? Wouldn't it run on power from the USB? I don't want to have him order a battery if thats not the issue.
    Thanks for any opinions.

    You may STILL need to reset it.
    Put the hold switch to the OFF/White position. Now toggle it ON/orange then back off again. Then press and hold both the MENU and center buttons on the iPod and hold them for a good 15 seconds or so. Your iPod should reboot starting with the Apple Logo screen.
    If it doesn't work the first time, give it a second or third go. Sometimes it takes a few/several tries.
    See this thread as an example of what I mean by needing to try it many times...
    http://discussions.apple.com/message.jspa?messageID=5065208
    Also try it while plugged into a USB port so there is power for the iPod, preferably after it has been plugged in for a good 15 minutes or so in case the battery was so low that it needs to trickle charge first before it can start.
    http://www.apple.com/support/ipod/five_rs/
    Patrick

  • Support for new dead iPod Video?

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    Check this out.
    iPod battery doesn't charge.
    Sometimes if the battery gets completely discharged, simply connecting to a USB port on the computer doesn't supply enough power to "kick start" the charging process. In theory it should do, but yours seems to be a common problem.
    Do you have access to a wall charger?

  • Dead ipod video

    a little while ago a buddies ipod stopped working and he gave it to me saying that if i could fix it it was mine. long story short the ipod doesnt respond to anything, and only boots when plugged into a power supply. when plugged in it makes a cyle between loading apple icon, unhappy mac icon with the apple support web page, and finally dead battery icon. it just repeats and repeats. i have some experience dissecting ipods i have changed harddrives and such but the 5th G video is a different beast and i dont wanna go in without having some clue of what to expect. anyone have any clue as to what the problem could be? i can boot it in diagnostic mode but i can only select manual diagnostic, auto makes it go to the afore mentioned cycle. absolutley anything to help would be much appreciated!
    adam

    Check this out.
    iPod battery doesn't charge.
    Sometimes if the battery gets completely discharged, simply connecting to a USB port on the computer doesn't supply enough power to "kick start" the charging process. In theory it should do, but yours seems to be a common problem.
    Do you have access to a wall charger?

  • Completely dead iPod... I think?

    I'll just start from the beginning.
    Saturday morning, while visiting with my father, he handed me his iPod and asked me to fix it for him... his words were "It's no good, it won't even power up, see what you can do." So, I brought it home, and plugged it up to my computer (running windows xp pro).
    The iPod is a 3rd gen - the one with the 4 buttons in a line under the LCD. I got the monochrome battery charge screen, and figured i'd let it charge. 12 hours later, after I had left and came back home, the screen was blank, with no charge symbol.
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    That was last night. I've been up all night now. I've completely disassembled the iPod, cleaned out the inside, and tested most of it's components with another iPod I have laying around - they all work.
    After reassembling it, I now hear a faint whistling noise, but only when I put the iPod right up to my ear. That is the only thing i'm getting out of this iPod now.
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    I had this trouble with mine recently. I was able to take it into the Apple store and they hooked it too a firewire plug. It recharged the battery enough to get it to charge. Only thing is now (about 6 months later) the only way to charge it is a firewire and now it won't register that its hooked up on the regular usb so I'm stuck with the same 150 songs.

  • Completely dead iPod Nano

    My iPod Nano is dead. I was trying to get it to work with iPod Updater and iTunes (both weren't seeing it) So I reset it (at a full charge) After I reset it, the screen changed to black and white, then I reconnected it to my USB and Windows recognized it, but iTunes and iPod updater didn't, so I unconnected it. Then I turned it off, and now it won't turn back on. I've got it connected to my wall charger right now and it still won't respond (hold switch IS off). My 40GB iPod Photo works with the same USB slot and was recognized by Windows (XP), iTunes AND iPod updater, so i'm about 99% sure it's not my computer.

    hmm. do what you did to get windows to recognize it, then wait at least a minute before you disconnect it. it may need some time to read the ipod in itunes. what does it say when you try to use the ipod updater?

  • Completely dead ipod

    This one, doesnt respond to resetting or restarting, does not show on my computer or any other, does not respond to charging, trough usb or ordinary power source. what is left to do other than gettin help from nearset retail office?

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  • Completely dead ipod mini

    okay I was stupid enough to buy one used on ebay...i charged it everything seemed to be okay...battery died, charged it again and NOTHING is happening..nothing...
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    Yes, you are right to return it. Sounds like a bad battery.

  • Completely dead ipod touch wont' reboot, is there anything i can do?

    Have tried rebooting various ways, nothing is working. Computer does not recognise it, can't recharge. Is there anything else I can try?

    Yes, only if you did set up "Find my iPhone" on your device, you could be able to located it.
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    I bought an iPod (40gb click wheel) in September 2004 for the grand sum of £299 – so it isn’t even 2 years old! It has totally died. Firstly in June it refused to be identified by my Dell computer; then it corrupted a part of the software in my computer which identifies my DVD/CD drive. I had that fixed by Dell – thank goodness it didn’t do any further damage! As a result of not being recognised by my computer I was unable to add additional tunes to it. The iPod was still working but then started to make lots of noises. It then stopped working altogether and produced the folder with!. I phoned the support line in early July and was told that there are several articles on the web site which could help – I followed the recommendations and it still continued to try to re-boot itself. I was also told that getting it fixed would cost me £166 as the one year warranty had run out !!!! (Surely it should last longer than that – also I can buy something new which is more reliable for less than that!) The last stage was the final appearance of the apple logo, a black screen and now it is completely dead. It refuses to charge up with the battery and I’m absolutely livid. It doesn’t warrant being fixed. I hearby plan to return this lump of rubbish to Apple as I was on the verge of throwing it away but didn’t want to pollute the environment with whatever nasties lie within.

    I've got the same problem mate. The clickwheel started to ge dead in places like around skip forward track area, (which was annoying to say the least.) But the other day it completely died, now it tries to start up showing the apple logo, then you can hear inside the hardrive spin up then a loud click then it tries this again about 5 times before showing the support website.
    Ive probably had the ipod for about 2 years.
    Annyoing since its a 40gb ipod and i've barely filled up 13gb. I might take it into see what the shop says but i sort of know its gonna be not worth repairing. Plus the video ipods are looking really good.

  • IPod touch completely dead after attempted update to 3.0

    Cross-posted to "with Windows" forum...
    ...Not only during update to 3.0, but also during update to 2.2.1 and during a restore attempt 6 weeks ago. All 3 "dead" iPods have been replaced by Apple - I'd like a solution...
    I have videoed the update taking place and the iPod dying during it - sadly it is in MOV format (439MB) and I cannot convert to an uploadable version for Youtube... By DEAD, I mean, no power and will not display ANYTHING on the screen. Simply won't power up again.
    This is what happens: Download update using iTunes... Extracting software... Backing up iPod... Preparing the iPod for the software update... (iPod shows USB plug and CD - then apple logo...) then the updating progress line appears on iTunes and on touch. Updating iPod software... Verifying updated iPod software... Updating the iPod firmware... White progress line on iPod disappears after a few seconds and screen goes black. Error message displays on iTunes - "The iPod xxxx could not be updated. An unknown error occurred (6)"
    iPod is now dead and needs to be replaced,
    1) Has anyone experienced this?
    2) Has anyone SOLVED it?
    Maybe related is a problem with some videos that have happened recently (and were the cause of me trying to restore the iPod last time it died) MP4 (or MPV files) play for about 20-30 minutes, then screen goes white, then black, then apple logo appears, then iPod returns to home screen after about 30 seconds. My usual solution to this has been to remove all videos, photos (which are corrupted by this time), audio, and then re-sync back.
    I'd appreciate ANY help please. I intend buying an iPhone soon and would like to know that the problem won't occur on that, every time I try to restore.
    Cheers!
    Martin

    To begin the discussion, let's throw in a few possibilities:
    1. Is your iPod in the process of being "jail-broken"? If so, I'd avoid the risk and stick with standard Apple firmware. Some hacks end up with dead iPods.
    2. Do you use iTunes for syncing? Only use Apple software for managing your file system.
    3. Are you Windows or Apple? For whatever it's worth, I've only seen this happen with Windows machines.
    No solutions here - but maybe some hopeful suggestions.

  • TS1363 my ipod video got completely wiped by a magnet. it no longer has it's old operating system on it, therefore is no longer recognized as an ipod on my computer. how would i re-install it's operating system?

    my ipod video got completely wiped by a magnet. it no longer has it's old operating system on it, therefore is no longer recognized as an ipod on my computer. how would i go about restoring it?

    So I'm assuming the iPod does not power on any longer either?
    B-rock

  • My IPOD Touch initially had a white screen.  I tried correcting this by restoring default settings via ITunes.  The Restore Failed with error 1602 and now the IPOD touch is completely dead. It will not power on or respond when I plug it into my PC via USB

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    Follow the steps listed for Error 1604.
    This error may be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.
    Above from:
    http://support.apple.com/kb/TS3694

  • Is there a way to revive my ipod? it was working fine, then all of a sudden its completely dead.

    is there a way to revive my ipod? it was working fine, then all of a sudden its completely dead.

    Have you seen this article yet?
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    B-rock

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